UniQSoft Posted June 18 Posted June 18 When I try to send e-mail I receive error message he message could not be sent. The setting for your outgoing email [SMTP] server might need to be configured. To find the server settings for 'unqsoft@gmx.com', please contact your email service provider. Subject 'Test heli' Server Error: 554 Server Response: 554 5.7.1 <unqsoft@gmx.com>: Relay access denied Server: 'tommy.heliohost.org' Windows Live Mail Error ID: 0x800CCC79 Protocol: SMTP Port: 465 Secure(SSL): Yes Please help. May be ypu have to set Up SPF, DKIM, and DMARC records
wolstech Posted June 18 Posted June 18 That error looks more like the FROM address is wrong. If I'm reading that right, Windows mail is trying to send email on behalf of unqsoft@gmx.com using Tommy as the mail server. That will never work simply because Tommy isn't allowed to send mail for the gmx domain. You probably need to change the FROM address to match whatever mailbox you created on Tommy. I went ahead and set DKIM and SPF up on your main domain since its the only one on your account that's actually hosted here at the moment, but I suspect its the above mail settings issue in your client causing that error.
MoneyBroz Posted June 20 Posted June 20 16 minutes ago, UniQSoft said: Here are mail settings for Windows Mail We recommend using tommy.heliohost.org as both the incoming and outgoing server settings instead of your own domain.
Krydos Posted June 20 Posted June 20 Try sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.
UniQSoft Posted June 23 Author Posted June 23 II have tried to send message to https://www.mail-tester.com/ and again received following error message The message could not be sent. The setting for your outgoing email [SMTP] server might need to be configured. To find the server settings for 'test-ce28d3ilh@srv1.mail-tester.com', please contact your email service provider. Subject 'Test message from Heliohost' Server Error: 554 Server Response: 554 5.7.1 <test-ce28d3ilh@srv1.mail-tester.com>: Relay access denied Server: 'tommy.heliohost.org' Windows Live Mail Error ID: 0x800CCC79 Protocol: SMTP Port: 465 Secure(SSL): Yes I have used tommy.heliohost.org as both the incoming and outgoing server settings
wolstech Posted June 23 Posted June 23 That bottom checkbox "My server requires authentication" needs to be checked. Username and password are the same as for incoming. I'm not sure what is in the settings button next to it, but take a look there too. If it has port and connection type as options, make sure outgoing port is 465 and connection type is SSL.
wolstech Posted June 24 Posted June 24 Glad to see you got it working. Please let us know if you need anything else.
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