[Solved] please unsuspend my account

[dl5ark1]

HelioHost username: dl5ark 
heliohost server: tommy
heliohost main domain: dl5ark.heliohost.org
 

Hello support,

could you please unsuspend my account?

After my account has been unsuspended, I will check the load information in the dashboard and monitor the resource usage to make sure this does not happen again.

If possible, could you also let me know what caused the suspension?

Thank you very much for your help!
 

[KazVee]

Your account has been suspended for High server load: 10007.50 CPU.

I've unsuspended you now, please allow some time for the account to fully reinstate. 

I'll escalate this thread to the root admins who may be able to tell you more about what caused the CPU to increase so much. 

[wolstech]

Looks like you left your FTP sessions open. The load was from systemd, which usually happens when processes are running inside a user account for extended periods (FTP connections left open, overuse of cron, etc.). In your case, there are a bunch of FTP connections listed as other processes, including several that are marked idle, so that's the most likely cause.

[dl5ark1]

Hello support,

my account has been suspended again due to high server load. Could you please unsuspend it once more?

I would also appreciate it if you could help me identify the exact cause of the high CPU usage so I can prevent this from happening again.

Last time, I was told that the load was most likely caused by several FTP sessions that had been left open. I have been using my account in essentially the same way for many years, and this problem only started occurring recently, so I am trying to understand what has changed.

Could you please check whether the same issue occurred this time? If possible, I would appreciate any details you can provide about the processes or resource usage that triggered the suspension.

I also have a question regarding the FTP sessions: Recently, there have been quite frequent 502 Bad Gateway and 504 Gateway Timeout errors on the server. Is it possible that these errors could somehow result in FTP connections not being closed properly, leaving idle sessions behind that eventually contribute to the high load? I am not sure whether there could be any connection, but I wanted to ask since this issue is completely new despite my workflow remaining unchanged for years.

If there is anything I should change on my side, I will gladly do so. Any information that helps me identify and eliminate the root cause would be greatly appreciated.

Thank you very much for your help.

[Krydos]

99% of the CPU usage is from systemd which primarily comes from cron jobs and SFTP. If you missed the news post and the email from yesterday, we have a new server named Tommy2 that we're going to be moving everyone to. That should solve the 502 and 504 errors. Are you interested in moving over to the new server now or do you want to wait a bit?

[dl5ark1]

Hi Krydos,

yes, I'd like to move to Tommy2 now. Please go ahead with the migration at your earliest convenience.

Thank you!

[Krydos]

I've unsuspended your account and started you moving to Tommy2. Let us know if you notice an improvement in speed, and a reduction in 502 and 504 errors.