[HH#192631] Re: Johnny Rebuild

[HelioHost]

Username: cfasystems, Server: Johnny, Main domain: cfasystems.helioho.st

Dear heliohost team

I?ve received your info about problems on johnny server.

My website is offline and I`ve tried to make a backup according to your
instructions. Thanks a lot for your help

but the file I?ve downloaded doesn?t contain my database!! Threre is the
data of my customer!!

Please, is there anything that we can do?

Thanks again

Carlos

El s?b, 9 may 2026 a las 18:24, HelioHost ()
escribi?:

> [image: HelioHost | Community powered free hosting for everyone.]
> [image: Namecheap Domains]
> [image: Billing]Hey Cfasystems,
>
> Johnny is going to be rebuilt over the next week or two. You're receiving
> this email because you have an active free account on Johnny, and your
> website is currently offline.
>
> Yesterday, we noticed Johnny was having issues, and powered him off to
> investigate. It turns out that a lot of files were missing, the master boot
> record was gone, and the partition table was destroyed. We managed to do
> some data recovery and then made backups of everything that was intact. You
> can download your backup from heliohost.org/backup if you want. Some of
> the backups will be missing the databases if they were not recoverable. If
> you're not seeing your data from the backup system, please let us know so
> we can see if there is anything else we can find for you.
>
> If you'd like to get your website back online as quickly as possible, we
> are willing to offer you a free Morty trial. If you're not familiar, Morty
> is our fastest server that normally costs $1 per month. Since your website
> is offline, we can put you on Morty for free until the Johnny server is
> back online. Once Johnny is ready, you can move back to Johnny for free, or
> if you'd prefer to stay on Morty, you can make a payment at that time.
>
> This is actually interesting timing, because Johnny was scheduled to be
> upgraded in the next month or two anyway, so we've just accelerated those
> plans due to the crash. If you're ok with your website being offline for a
> couple of weeks, no action is required of you, and you'll be able to stay
> on Johnny after the server is rebuilt.
>
> Since we're all unpaid volunteers and our free time varies depending on
> how busy our real jobs are, etc., we don't have an ETA on when Johnny will
> be finished, but we will be getting it done as quickly as we can. We are
> estimating it may take a week or two, but it could be longer depending on
> how many issues we run into along the way.
>
> Please reply to this email or click the Contact Support button below to
> let us know if you'd like to move to Morty for free. We'll do everything we
> can to get your website back online as soon as possible if you want to. Let
> us know if you have any questions.
> Contact Support
>
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[wolstech]

Databases were not easily recoverable due to disk damage, so they were not included. If you know the names of the database and the tables that were in your database, it may be possible for us to look for the raw database server files for those tables (likely as .ibd and .frm files), though there are no guarantees of recovery, and the actual process of extracting data from them is not simple.

 

As a reminder, the creation and storage of backups are the user's responsibility. While backups are sometimes created in the ordinary course of operation to provide various features such as account archiving, HelioHost does not routinely back up user accounts, and expressly disclaims liability for data loss and associated consequential damages in our Terms of Service (https://wiki.helionet.org/Terms, third bullet from the bottom, as well as the "Service Disclaimer" section) for reasons such as this.

[HelioHost]

Thank for your effort
I Will send you the nale of the fields of both tables
Thanks again


El dom., 17 may. 2026 22:36, HelioHost Support
escribi?:

> Databases were not easily recoverable due to disk damage, so they were not
> included. If you know the names of the database and the tables that were in
> your database, it may be possible for us to look for the raw database
> server files for those tables (likely as .ibd and .frm files), though there
> are no guarantees of recovery, and the actual process of extracting data
> from them is not simple. As a reminder, the creation and storage of
> backups are the user's responsibility. While backups are sometimes created
> in the ordinary course of operation to provide various features such as
> account archiving, HelioHost does not routinely back up user accounts, and
> expressly disclaims liability for data loss and associated consequential
> damages in our Terms of Service (https://wiki.helionet.org/Terms, third
> bullet from the bottom, as well as the "Service Disclaimer" section) for
> reasons such as this.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=67904
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[KazVee]

It looks like you have shared the table names in another duplicated thread: 
https://helionet.org/index/topic/67884-hh952489-please-help-for-recovering-my-database/#findComment-301937 

If there is a reason you have raised this new request reference HH#192631 when you already have HH#952489 please let us know so we can understand why 2 staff members have needed to reply to the 2 different email support threads (plus the other duplicate request you raised in the Discord channel at: https://discord.com/channels/398197622168616962/398538798994161664/1505168545267318895) 

Since all staff are unpaid volunteers who donate their free time outside of real-life commitments (paid job, school, family, etc.) we prefer to eliminate unnecessary duplication of time and work.
For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? 
To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work?
For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA
Asking the same question in multiple places can lead to wasted staff time and effort, resulting in slower support timescales for you and all the other users of the service.