HelioHost Posted April 4 Posted April 4 Username: ecity, Server: Morty, Main domain: ecity.grHi i have sent through paypal 2 months ago twice. One donation and one for space. ________________________________ ???: HelioHost Support ????????: ???????, ???????? 04, 2026 6:38 ?.?. ????: idongraph@hotmail.com ????: Morty Balance Ecity Hey Ecity, We just wanted to advise you that your Morty account balance has been used up. Your account is currently at $-0.0085. You will need to add additional funds to your account if you wish to remain on Morty. To do that, please send us a minimum of $5 via any of our donation methods ( https://heliohost.org/donate/ ) and let us know the transaction number so we can credit the account. You can review your account's billing history here: https://heliohost.org/dashboard/billing/ If we don't receive a response within 24 hours, your account will move to Tommy, which will make it subject to load and inactivity suspensions. If you have any questions or have made a donation that needs to be credited, please reply to this email to contact support. HelioHost Support https://heliohost.org https://helionet.org
KazVee Posted April 4 Posted April 4 Could you please provide the PayPal Transaction IDs for the 2 payments you sent, so this can be investigated further? You can find more information here about the steps for adding funds to your Morty account balance: https://wiki.helionet.org/Morty#Adding_Funds_to_Morty_Account Thank you!
city Posted April 4 Posted April 4 Transaction ID81R98012MA105711S and Transaction ID48H70772VG970343L Thanks!
wolstech Posted April 4 Posted April 4 It looks like the donation from February 26 was never added to your account (you do have to contact us to refill Morty accounts after you send money, it won't happen automatically). I've credited the $11.30 donation from Feb 26 as Morty balance for you. With the bonus, your balance is now ~$13.56. Thank you for your payment The space appears to already be added (that process is automatic unlike balance refills). The space was added on March 27 through the dashboard. 1
Krydos Posted April 4 Posted April 4 Thanks for letting us know about the missing $11.30. After getting that added to your Morty balance your estimated expiration date is now 2027-05-21. This estimate is based on your load over the last 30 days. If your load increases the balance could run out sooner. 1
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