HelioHost Posted March 10 Posted March 10 Username: duukey, Server: Tommy, Main domain: duukey.helioho.stHello i just sent in my donation to get the tommy plan today i just changed the secondary now i cant login to my account may i ask for a way that i can change my password or have an access to my account 4KN11809TV031510N This is the transaction ID to the payment
wolstech Posted March 10 Posted March 10 Try logging in using your username duukey instead of your email address. If the password doesn't work, you can reset that at https://heliohost.org/reset/ If you're still unable to log in after trying the username and a password reset, let us know and we can manually reset your password for you.
razorultra Posted March 11 Posted March 11 Hello, I would like to inform you that this is my new account, and I would prefer to use this one moving forward instead of the account that originally posted the ticket. I understand if the Duukey account is not eligible for a refund, and that is completely fine with me. My main request is to have this RazorUltra account used instead for any further assistance or updates regarding the ticket. Thank you for your understanding.
KazVee Posted March 11 Posted March 11 User created another post about cancelling the duplicate duukey account (https://helionet.org/index/topic/67201-request-for-account-cancellation/) and has been sent information on account deletion, refund policy, ETAs/SLAs (and how "immediate" is not likely to happen at 5:22 AM), how community-powered technical support works, and guidance against posting the same request in multiple places. For others who may search the forum and find this post: Users can delete accounts themselves here: https://heliohost.org/dashboard/delete/ Our refund policy can be found here: https://wiki.helionet.org/Refunds All helpers are unpaid volunteers who donate their time to assist others. For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? We have guidance on where and how to ask for help, since creating duplicate requests for the same issue can cause delays in getting assistance: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help?
Krydos Posted March 11 Posted March 11 Refund issued, and account deleted https://helionet.org/index/topic/67201-solved-request-for-account-cancellation/
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