[HH#163113] Re: Account Created

[HelioHost]

Username: ahmedmath, Server: Johnny, Main domain: ahmedmath.helioho.st

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?? ??????? ?? ?????? ???? ?:?? ? HelioHost ???:

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> Hey Ahmedmath,
>
> Your new HelioHost account has been successfully created!
>
> You can use the link below to login now. Please be aware that your
> dashboard and control panel are active, but it can take up to two hours for
> your domain to be fully functional.
>
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> everything 100% as soon as possible. The main things that are missing is
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> delete domains on your own. If you need a domain added just let us know and
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[KazVee]

Hello! Our email system only supports ASCII characters. It seems like you may be posting non-ASCII characters which just show up as "?" question marks for us and we cannot read your message.

Please send your request in English using ASCII characters and we should be able to read it. Otherwise you could also use https://helionet.org to send us a message in UTF-8, but the only language we are fluent in is English so it would be helpful if you could translate it to English either way. Thank you! 

[HelioHost]

My domain is no longer working after having been working previously. I
accidentally deleted something, and now it's not working. Please fix this
problem. Thank you.

?? ??????? ?? ?????? ???? ??:?? ? HelioHost Support
???:

> Your message (Re: Account Created) has been assigned the tracking ID
> [HH#163113]. One of our volunteer community members will reply to your
> email as soon as possible.
>
> Please include the string [HH#163113] in the subject of any future email
> regarding this case. You may do that by simply replying to this message.
>
> Please be aware that our system rejects binary attachments. If you are
> submitting a screenshot or attachment please post a link to the file
> instead of attaching it to the email.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=66557
>
> Thank you,
> HelioHost Support
> https://heliohost.org/
> https://helionet.org/
>
>

[HelioHost]

My domain is no longer working after having been working previously. I
accidentally deleted something, and now it's not working. Please fix this
problem. Thank you.

?? ??????? ?? ?????? ???? ??:?? ? HelioHost Support
???:

> Hello! Our email system only supports ASCII characters. It seems like you
> may be posting non-ASCII characters which just show up as "?" question
> marks for us and we cannot read your message. Please send your request in
> English using ASCII characters and we should be able to read it. Otherwise
> you could also use https://helionet.org to send us a message in UTF-8,
> but the only language we are fluent in is English so it would be helpful if
> you could translate it to English either way. Thank you!
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=66557
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

When I go to your domain I see a basic auth password field. Are you asking how to remove the password requirement? If not can you describe what you mean by "not working"?

[HelioHost]

Yes, the password field wasn't showing up before, and the domain was
working, but I don't know what to do.

?? ??????? ?? ?????? ???? ?:?? ? HelioHost Support
???:

> When I go to your domain I see a basic auth password field. Are you asking
> how to remove the password requirement? If not can you describe what you
> mean by "not working"?
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=66557
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[wolstech]

You had the entire domain configured to be password protected in Plesk. I've turned that off for you to get rid of the password prompt.