HelioHost Posted August 17, 2025 Posted August 17, 2025 Username: pabboo, Server: Johnny, Main domain: pabboo.helioho.stHello, can I (and/or how do I) add my custom domain to my free account? Thanks, James
wolstech Posted August 17, 2025 Posted August 17, 2025 We have to add domains on our side. What domain do you want added?
KazVee Posted August 17, 2025 Posted August 17, 2025 It looks like this request has been completed here: https://helionet.org/index/topic/65329-solved-custom-domain/
wolstech Posted August 17, 2025 Posted August 17, 2025 You should use ns1.heliohost.org and ns2.heliohost.org. You can also use your own external DNS if preferred. If you go that route, you can use the IP addresses shown in Plesk to set up your DNS records. Please keep in mind that if you use external DNS, there are certain events such as server replacements and account moves that may cause downtime due to IP address changes, since we can only update DNS for domains that are using our name servers.
KazVee Posted August 17, 2025 Posted August 17, 2025 1 hour ago, pabboo said: thanks, what are the nameservers? You asked the same question in your other thread, and it was already answered before you asked in this thread: https://helionet.org/index/topic/65329-solved-custom-domain/#findComment-292955 Please note that asking the same question in multiple posts can lead to wasted effort and slower support from the unpaid volunteers who donate their time to assist others. For others who may search the forum and view this thread, please see: Guidance on where and how to ask for help: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA
HelioHost Posted August 18, 2025 Author Posted August 18, 2025 thanks. can you ensure directories are turned off so people cant go to my folders like backend as at the moment they are exposed. i will try and amend the htaccess file - thanks On Sun, 17 Aug 2025 at 20:01, HelioHost Support wrote: > > You should use ns1.heliohost.org and ns2.heliohost.org. You can also use your own external DNS if preferred. If you go that route, you can use the IP addresses shown in Plesk to set up your DNS records. Please keep in mind that if you use external DNS, there are certain events such as server replacements and account moves that may cause downtime due to IP address changes, since we can only update DNS for domains that are using our name servers. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65328 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ >
Krydos Posted August 18, 2025 Posted August 18, 2025 To prevent a directory listing you can put an index file such as index.html or index.php.
HelioHost Posted August 18, 2025 Author Posted August 18, 2025 Yes - simple :-) I like what you are doing. What might I be able to do to offer you/the community some support? On Mon, 18 Aug 2025 at 01:37, HelioHost Support wrote: > > To prevent a directory listing you can put an index file such as index.html or index.php. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65328 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ >
Krydos Posted August 18, 2025 Posted August 18, 2025 We have a list of ideas of how people can help listed on our wiki https://wiki.helionet.org/How_You_Can_Help Let us know if any of them sound good to you, and we can provide further guidance.
HelioHost Posted August 18, 2025 Author Posted August 18, 2025 I dont know if its me but I keep getting bad gateway on https://www.pabboo.com On Mon, 18 Aug 2025 at 01:43, James Tobin wrote: > > Yes - simple :-) I like what you are doing. What might I be able to > do to offer you/the community some support? > > On Mon, 18 Aug 2025 at 01:37, HelioHost Support wrote: > > > > To prevent a directory listing you can put an index file such as index.html or index.php. > > > > You may view the status of your ticket by visiting: > > > > https://helionet.org/index/index.php?showtopic=65328 > > > > Thank you, > > HelioHost support > > https://heliohost.org/ > > https://helionet.org/ > >
KazVee Posted August 18, 2025 Posted August 18, 2025 Our Wiki is a great source of all kinds of information about the hosting service. It includes how-to tutorial guides, as well as information about common errors, such as 'Bad Gateway', which you can read more about here: https://wiki.helionet.org/502_Bad_Gateway Apache restarts happen every 2 hours on the shared hosting servers. During the restarts on the Tommy and Johnny servers, your site may display a 502 Bad Gateway error to visitors. Johnny is the free server, and as such it takes him the longest to restart sometimes. If the Bad Gateway errors are happening too often for your site, our best recommendation would be to upgrade your hosting account. You can view a table comparing the Average Restart Times of all of our servers on this page: https://wiki.helionet.org/502_Bad_Gateway#How_to_Get_Rid_of_502_Errors Another option would be that you could upgrade to a VPS Plan to stop seeing the Bad Gateway errors. On a VPS Plan there are no other users sharing the server with you, so Apache only restarts when you restart it yourself. You can leave it running without a restart for months if you want to. We offer a range of VPS Plans, and a 10% discount when you pay for 6 months upfront. You can read more about those here: https://heliohost.org/vps/
Krydos Posted August 18, 2025 Posted August 18, 2025 One of the ways you can help out and volunteer for HelioHost is by replying to emails that people write in if you know the answer to the question. The emails aren't public, but anyone in the community who has an account can help each other out with stuff like this. If only the current admin could see support requests we would never get any new people helping out, and we would never promote any new admins. Everyone here, including myself, started out as a normal user without any special access, and decided to give back to the community by answering simple questions and making the admins job easier so they can focus on adding new features, and more complex issues.
HelioHost Posted October 17, 2025 Author Posted October 17, 2025 Hi, my site doesn'tt seem to be coming up . . . . ? the domain is pabboo.com On Mon, 18 Aug 2025 at 18:21, HelioHost Support wrote: > > One of the ways you can help out and volunteer for HelioHost is by replying to emails that people write in if you know the answer to the question. The emails aren't public, but anyone in the community who has an account can help each other out with stuff like this. If only the current admin could see support requests we would never get any new people helping out, and we would never promote any new admins. Everyone here, including myself, started out as a normal user without any special access, and decided to give back to the community by answering simple questions and making the admins job easier so they can focus on adding new features, and more complex issues. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65328 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ >
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