[Solved] Unsuspend my account

[hostmysiteplease]

Was trying to back up my Wordpress sites so that I can remove them and it went over the limit.

I've been having problems with wordpress being hacked and I wanted to remove the wordpress installations in my account

[MoneyBroz]

This support request is being escalated to our root admins.

[Krydos]

I don't see anything obvious to delete.

Backups       0 MB
Emails    21.04 MB
Files   1816.65 MB
Trash       .01 MB
Logs       9.13 MB
PSQL          0 MB
MySQL    285.84 MB
Total   2132.67 MB

You're 132 MB over your limit.

881M    /home/hostmysiteplease.helioho.st/httpdocs
12K     /home/hostmysiteplease.helioho.st/harlemtechnologies.com
259M    /home/hostmysiteplease.helioho.st/conarim.com
221M    /home/hostmysiteplease.helioho.st/dhamira.co.ke
87M     /home/hostmysiteplease.helioho.st/waa.co.ke
8.0K    /home/hostmysiteplease.helioho.st/nilijua.xyz
24K     /home/hostmysiteplease.helioho.st/private
12K     /home/hostmysiteplease.helioho.st/.composer
109M    /home/hostmysiteplease.helioho.st/yourcompanysolutions.online
8.0K    /home/hostmysiteplease.helioho.st/mwenendo.xyz
263M    /home/hostmysiteplease.helioho.st/mvuke.cloud
4.0K    /home/hostmysiteplease.helioho.st/node
0       /home/hostmysiteplease.helioho.st/wordpress-backups
0       /home/hostmysiteplease.helioho.st/.wp-cli

If you let us know what to delete we can delete it for you to get you back under the limit. You can also regain access to your account instantly without help from an admin if you want to upgrade your storage at https://heliohost.org/dashboard/storage/

[hostmysiteplease]

Oh, I didn't know that. I've bought an upgrade.

Thanks

[KazVee]

Thank you for the donation! 🙂 I see that your account storage is now increased, so I'll mark this thread as [Solved] but please give us a shout if we can help with anything else.

[hostmysiteplease]

I am still getting an error:

"

Service Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

"

[wolstech]

Your domains are working for me. Where are you seeing this error?

[KazVee]

Your sites load for me. Did you clear your cache? https://wiki.helionet.org/Clear_Your_Cache

[hostmysiteplease]

Thanks alot. It's working now.

I really appreciate your patience dealing with a noob like me

Thanks a ton!

[KazVee]

Glad to hear it's working now! 🙂

I was joking in the staff chat that even though I often remind users to clear their cache, it's not something I really do myself. Yes, it has caused me problems. No, I probably won't learn to clear my cache more often... 😄