[HH#198563] Account suspended

[HelioHost]

Username: adriannaranjor94, Server: Tommy, Main domain: travel.yourthings.me

Hello, my account was suspended. What happened?

[Unknown025]

You were suspended for creating multiple accounts, which is against our terms of service (https://wiki.helionet.org/hosting/terms). Which account do you want to keep?

[HelioHost]

Good morning.
I created only one account (adriannaranjor94), please check. I understand
the terms and conditions.

On Tue, May 20, 2025, 1:09?AM HelioHost Support
wrote:

> You were suspended for creating multiple accounts, which is against our
> terms of service (https://wiki.helionet.org/hosting/terms). Which account
> do you want to keep?
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=64487
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[wolstech]

Unfortunately upon further review of your account, we now have reason to believe you reside in Cuba. Due to US Federal Regulations, HelioHost is unable to offer its services to users residing in Cuba at this time. 

[HelioHost]

I'm a Cuban citizen, but residing in the United States.

On Tue, May 20, 2025, 9:25?AM HelioHost Support
wrote:

> Unfortunately upon further review of your account, we now have reason to
> believe you reside in Cuba. Due to US Federal Regulations, HelioHost is
> unable to offer its services to users residing in Cuba at this time.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=64487
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

4 hours ago you logged in from a Cuban IP address. 8 days ago you also logged in from a Cuban IP address.

On our homepage https://heliohost.org it says "Please note: HelioHost is a US based organization so federal regulations prohibit us from accepting donations or even providing free service to anyone in Iran, Cuba, North Korea, or Syria."

In our terms of service https://heliohost.org/terms it says "HelioHost is based in the USA. Federal Regulations prohibit us from accepting donations, providing free services, or providing paid services to anyone in Iran, Cuba, Syria, or North Korea."

If you have a suggestion on how to make these statements clearer so future Cubans won't make the same mistake of creating an account please let us know.

There has been talk that the US may lift sanctions on Cuba in the next few years. Once that happens you are welcome to recreate your account. We have about 6000 other users, and it would really be a shame for all of them to lose their hosting service too because we allowed one free account from Cuba to remain unsuspended and the US government shuts us down. It's nothing personal. I recommend using a hosting service that isn't based in the US.

You can download your full backup from https://heliohost.org/backup if you need any of your files.