[HH#580614] Re: Suspicious Login Detected

[HelioHost]

Username: ismael78, Server: Tommy, Main domain: ismael78.helioho.st

Hello,

I hereby confirm I do not have created multiple accounts and Ismael78 is
the only account I have created on Heliohost.
I do sometimes log on from work and because there are some other
colleagues having an account on Heliohost I suppose that is the reason of
the suspicious activity.

Kind regards,
Isma?l

Op wo 16 apr 2025 om 21:57 schreef HelioHost :

> [image: HelioHost | Community powered free hosting for everyone.]
>
> Hey Ismael78,
>
> First of all, thank you for your recent donation! However, we have noticed
> a new login to your account that may indicate a violation our Terms of
> Service. If you didn't read our Terms during the creation of your account
> you may do so now by going to https://heliohost.org/terms/
>
> Sometimes this can be triggered erroneously by one of the following:
>
> ? Multiple family members creating an account from the same internet
> connection.
> ? Logging in from a school internet connection where another student also
> has an account.
> ? Logging in from a work internet connection where a coworker also has an
> account.
> ? Maintaining an account for someone else.
>
> In the last year, 60% of the accounts we were forced to suspend were
> because people didn't read the first line in our Terms of Service and
> created more than one account without getting permission in advance. This
> applies to both our free Johnny accounts and donor Tommy accounts. If you'd
> like to have more than one account you may do so by moving your accounts to
> our Morty plan which does not have a limit.
>
> Since we're a small non-profit organization funded primarily by donations
> we don't have a huge budget to purchase an unlimited number of servers to
> keep up with the demand for accounts. We turn away hundreds of people every
> day who would love to have an account, but we can't host their website
> because our servers are so full. We don't think it's fair for some people
> to have more than one account, while at the same time, so many other people
> aren't able to have an account at all.
>
> If you did create more than one account, just let us know which one you'd
> like to keep, or explain what the situation is. You can reply to this email
> or click the Contact Support button below to let us know how we can help.
> Please respond to this within the next 24 hours to avoid any downtime for
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> Contact Support
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[Unknown025]

Thank you for letting us know. Do you happen to know the usernames of your colleagues' accounts, so we can add an exemption in our system? 

[wolstech]

Thanks for letting us know. Your coworkers also responded saying the same thing. These accounts have been excluded from multiple account detections.