[Solved] why my account is suspended ?

[voltars]

i want to know why my account was suspended ?

[Unknown025]

You were suspended for creating multiple accounts, which is against our terms of service. Are there any circumstances that could explain why you were flagged for having multiple accounts?

[voltars]

8 hours ago, Unknown025 said:

You were suspended for creating multiple accounts, which is against our terms of service. Are there any circumstances that could explain why you were flagged for having multiple accounts?

i not have 2 account , only i have one account on johnny

[voltars]

yes can multiple users sign in from same network , also my friend invite me to heliohost and we put configuration from his device

[voltars]

why no replay to me ??

[wolstech]

Support is all volunteer and is primarily based in the USA. We were all asleep when you responded. If you post anywhere between 12AM and 7AM (US Eastern time), you won't receive a response quickly since there's nobody available.

That said, we don't believe your story either, especially since the supposed owner of the other account has been caught lying to staff previously (which is bannable on its own).

If it's your account, you should be signing up on your own, under your own email address, and managing your own account from your own computer. Our terms of service does not allow users to manage another person's account on their behalf without requesting permission before creating the account. Can you explain why the email addresses on these accounts have the same person's name in them?

 

[voltars]

2 minutes ago, wolstech said:

Support is all volunteer and is primarily based in the USA. We were all asleep when you responded. If you post anywhere between 12AM and 7AM (US Eastern time), you won't receive a response quickly since there's nobody available.

That said, we don't believe your story either, especially since the supposed owner of the other account has been caught lying to staff previously (which is bannable on its own).

If it's your account, you should be signing up on your own, under your own email address, and managing your own account from your own computer. Our terms of service does not allow users to manage another person's account on their behalf without requesting permission before creating the account. Can you explain why the email addresses on these accounts have the same person's name in them?

 

i no have 2 account with 2 thing , account my friend i think is orca or orcagroup my account is voltars , we use different domain

[voltars]

1 minute ago, voltars said:

i no have 2 account with 2 thing , account my friend i think is orca or orcagroup my account is voltars , we use different domain

another thing he create domain and dns for me does this have problem , and if yes how can change my account or remove it , what can i do ?

[voltars]

no reply again ? ... i only need data on email and i will delete domain from here

[voltars]

why no reply to me ?

 

[voltars]

does you give warning only without solution ???? ...... i write  the reason that my friend create and do configuration for me and i don't want complete host on your host i only need the data on email then i will delete my account , does will help me to get my data then delete account ??? ... or give me another warning without any solve ??? .... bad hosting

 

problem from April 17 and no solution to me

Edited 18 hours ago by voltars

[KazVee]

All HelioHost staff are unpaid volunteers. We have full-time jobs and lives outside this project, and we run the organization in our free time. If we are busy, things may not get done very quickly.

Help is usually provided within 24 hours, but there is no guaranteed timeframe. Due to time zone differences (most staff are based in North America) and real-life commitments like work, school, and family, response times can vary.

Unlike for-profit hosting companies with full-time employees working 40 hours a week, it is rare for any of our volunteers to work more than an hour or so per day. No one is required to log hours and volunteers come and go as they please.

If we are not having fun volunteering, providing support, chatting with the community, or developing new features, we take a break and focus on other things. This is why we do not offer SLAs or ETAs for new features or repairs, and why things move a little slower than with a commercial host.

You can read more about why we cannot offer ETAs here: https://wiki.helionet.org/ETA

I notice that you have not yet answered the question: Can you explain why the email addresses on these accounts have the same person's name in them?

Bumping a thread without answering a request for more information will not speed up replies to you. 

[voltars]

4 minutes ago, KazVee said:

All HelioHost staff are unpaid volunteers. We have full-time jobs and lives outside this project, and we run the organization in our free time. If we are busy, things may not get done very quickly.

Help is usually provided within 24 hours, but there is no guaranteed timeframe. Due to time zone differences (most staff are based in North America) and real-life commitments like work, school, and family, response times can vary.

Unlike for-profit hosting companies with full-time employees working 40 hours a week, it is rare for any of our volunteers to work more than an hour or so per day. No one is required to log hours and volunteers come and go as they please.

If we are not having fun volunteering, providing support, chatting with the community, or developing new features, we take a break and focus on other things. This is why we do not offer SLAs or ETAs for new features or repairs, and why things move a little slower than with a commercial host.

You can read more about why we cannot offer ETAs here: https://wiki.helionet.org/ETA

I notice that you have not yet answered the question: Can you explain why the email addresses on these accounts have the same person's name in them?

Bumping a thread without answering a request for more information will not speed up replies to you. 

dear my friend , i told you reason 5 times , my friend create account for me because i asked him to make it for me ( the 2 names of companies is different ) see your data you will see no same domain 

 

... again reason of the same name i asked him to create hosting ,, does this answer on you ???

the problem from 17 / apr as i said

Edited 18 hours ago by voltars

[wolstech]

Thank you for the clear answer.

Ok...so your issue is that your friend isn't allowed to do that per our terms of service. Accounts must be created and maintained ONLY by the actual owner unless permission is requested in advance, so the account is in violation simply because you asked him to violate the TOS on your behalf.

If you would like your own account, you are welcome to it, but you will need to sign up under your own email address, and under no circumstances are you allowed to share a PC, network connection, or content with him. He is not allowed to maintain the account for you, and you cannot store any content for his website (or vice versa). If we detect this again, both accounts will be permanently banned from our service.

Would you like me to delete the voltars account so you can sign up again under your own email address?

If so, let me know what email address you would like to use and I'll reinvite you for your own account.

 

[voltars]

7 minutes ago, wolstech said:

Thank you for the clear answer.

Ok...so your issue is that your friend isn't allowed to do that per our terms of service. Accounts must be created and maintained ONLY by the actual owner unless permission is requested in advance, so the account is in violation simply because you asked him to violate the TOS on your behalf.

If you would like your own account, you are welcome to it, but you will need to sign up under your own email address, and under no circumstances are you allowed to share a PC, network connection, or content with him. He is not allowed to maintain the account for you, and you cannot store any content for his website (or vice versa). If we detect this again, both accounts will be permanently banned from our service.

Would you like me to delete the voltars account so you can sign up again under your own email address?

If so, let me know what email address you would like to use and I'll reinvite you for your own account.

 

i want use email ( voltars.auth@gmail.com ) , but also i don't want  delete the emails that exist on webmail

Edited 17 hours ago by voltars