[Solved] Vinny7x

[vinny7x]

Hello, I would like a refund. I encountered some difficulties with the platform and would like my money back.

[Unknown025]

An administrator will be able to handle this for you. Just as a heads up, there is a transaction fee for refunds in accordance with our policy: https://wiki.helionet.org/Refunds.

[vinny7x]

Can you cancel the order, even if I don't use the service I would like to support it

[KazVee]

Hello! I think from the above you mean you'd like to cancel the refund request, is that correct?

If something wasn't working as you expected, we're happy to try to help you fix any problems you were having. When I visit your site now I see a Passenger issue. We have some steps in our Wiki here to help troubleshoot Node/Passenger issues: https://wiki.helionet.org/Could_Not_Spawn_Process#Troubleshooting_Node_/_Passenger_Issues

We also have a how-to guide on how to run Node here that you may find useful: https://wiki.helionet.org/Node.js 

[wolstech]

To expand on Kazvee's post, if you mean you want to cancel your account but still support us by letting us keep the donation, you can do that here: https://heliohost.org/dashboard/delete/ 

If you delete your account this way, you'll also be able to recreate your account at no cost later if you ever decide you want to come back. If you opt to receive a refund, you won't be able to recreate the account later.

[vinny7x]

Thank you very much for your support and congratulations on the initiative. I will not delete my account as I will do some testing later. Thanks for the support

[KazVee]

Glad to hear you'll be sticking around, and thank you for the donation! 🙂 Please let us know if we can help with anything else.