HelioHost Posted July 21, 2024 Posted July 21, 2024 Username: smi93ctb1, Server: Tommy, Main domain: z.helioho.st Hi, I was just wondering why I can't access the site or the VPs itself. Yes, you can recreate and upgrade using Ubuntu 22. Am I getting the same IP? Can you also add a panel manager like hesta? Also I asked for a subdomain before , you gave me x.heliohost.org can I have new one named zane? Pls don't forget to add PTR I wish you guys luck in getting the data on the crashed server. I'm pretty sure I have backup of the files in the server so you can take your time. Regards, Zane On Fri, Jul 19, 2024, 9:10 PM Forum Email wrote: > Hello smi93ctb, > > As you may have already seen in the HelioHost news, one of the raid arrays > on our Sparkie server crashed, and we're working to rebuild it now. We had > a spare hard drive and we replaced the failed drive, but the raid array > didn't rebuild itself like it was supposed to automatically. We're fairly > sure the data is still in there somewhere since it was a redundant array, > but right now we're working on getting remote access to check on and > restart the rebuild process. In the meantime your VPS has been offline. You > were still running Ubuntu 18, which is very out of date, so we recommend > doing a rebuild regardless of whether your old VPS was offline or not. > > What we can do for you now is to build you a new VPS with Ubuntu 22 or > Ubuntu 24, and then once the raid array is rebuilt you can get anything > else you might need off of it, and then delete it. Reply to this email if > you have any questions, or want to proceed with the upgraded VPS. > > HelioHost Support > https://heliohost.org > https://helionet.org >@heliohost.org>
HelioHost Posted July 22, 2024 Author Posted July 22, 2024 Username: smi93ctb1, Server: Tommy, Main domain: z.helioho.stHello, Thank you. But I can't remember my sign up password. For vps login details I was usually given the generated pwd. When I tried to login and reset my pwd on the link provided, it shows my account as inactive. I usually fail to login for the free account and my VPs login info are separate from the free account although it is using the same email address. Please help. As mentioned in my previous message I do need a free domain (Zane). I also requested that the PTR for the domain be arranged as well if hestia is installed like before. I can install hestia if it's too much trouble, but please let me know. Regards, Zane On Mon, Jul 22, 2024, 4:07 AM HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Smi93ctb, > > Please find details of the VPS below: > > Username: smi93ctb > Password: > IPv4: 64.62.214.2 > IPv6: 2001:470:1:1ee::4 > SSH Port: 22 > Memory: 2 GB > CPUs: 2 > Storage: 150 GB > OS: Ubuntu22 > Domain: vps4.heliohost.us > > If you want to run something as root, use "sudo " to run a single > command or "sudo su" to switch to root using your password. > > All of the latest updates are done and everything should be good to go. > Let us know if you'd like another free something.heliohost.us domain > pointed at your VPS. You can host any domain you want by setting the > domain's A record to the ipv4, and an AAAA record for the ipv6 listed above. > > If you have any questions don't hesitate to ask. You can reply to this > email, post on the forums https://helionet.org/ or discord > https://heliohost.org/chat/ with VPS questions. > Login To VPS Dashboard > [image: Twitter] [image: Facebook] > [image: Phone Number] > <+1-802-884-3546> [image: Support Forum] [image: > Email] > ? 2005-2024 Helio Networks. All rights reserved. | Unsubscribe > >
Krydos Posted July 22, 2024 Posted July 22, 2024 Have you tried resetting your password at: https://heliohost.org/reset/ Keep in mind that since your Tommy account and your VPS use the same email address you have to use the username to specify the correct account. The username for your VPS is: smi93ctb if you've forgotten. The Tommy account username is smi93ctb1 so don't try resetting the password on that account otherwise it will say you need to renew it first. I started the VPS rebuild yesterday, but I had to run to take care of a lot of non-HelioHost stuff so I never got a chance to set up Hestia for you, etc. I will email you again once that's all done.
Krydos Posted July 22, 2024 Posted July 22, 2024 Alright, Hestia has been installed on your VPS. The login URL is https://vps4.heliohost.us:8443/ To get the default password login to SSH and run the command cat /root/hestia.txt I also created the domain zane.helioho.st pointed at your VPS, and changed your reverse DNS for this new domain.
Krydos Posted July 22, 2024 Posted July 22, 2024 Actually there was a typo in the previous email. The Hestia login is located at https://vps4.heliohost.us:8083 Not port 8443.
HelioHost Posted July 22, 2024 Author Posted July 22, 2024 Thank you very much for your help. On Mon, Jul 22, 2024, 10:48 PM HelioHost Support wrote: > Actually there was a typo in the previous email. The Hestia login is > located at https://vps4.heliohost.us:8083 Not port 8443. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=61366 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
HelioHost Posted July 22, 2024 Author Posted July 22, 2024 Hi! I can't connect to vps. I'm also getting request timed out when I ping the IP On Tue, Jul 23, 2024, 1:12 AM Darkangel718 wrote: > Thank you very much for your help. > > On Mon, Jul 22, 2024, 10:48 PM HelioHost Support > wrote: > >> Actually there was a typo in the previous email. The Hestia login is >> located at https://vps4.heliohost.us:8083 Not port 8443. >> >> You may view the status of your ticket by visiting: >> >> https://helionet.org/index/index.php?showtopic=61366 >> >> Thank you, >> HelioHost support >> https://heliohost.org/ >> https://helionet.org/ >> >>
Unknown025 Posted July 23, 2024 Posted July 23, 2024 Are you able to access your VPS from another device or network? I am able to access https://vps4.heliohost.us:8083 just fine.
HelioHost Posted July 23, 2024 Author Posted July 23, 2024 I'm trying to use putty and it won't connect to even the login. Pinging the IP also doesn't work when I sent you the message. now putty is working, I reset smi93ctb pwd but I'm getting access denied. I can't ssh On Tue, Jul 23, 2024, 4:12 AM HelioHost Support wrote: > Are you able to access your VPS from another device or network? I am able > to access https://vps4.heliohost.us:8083 just fine. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=61366 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
HelioHost Posted July 23, 2024 Author Posted July 23, 2024 I can't also login to https://vps4.heliohost.us:8083/ since I can't get the pwd from ssh On Tue, Jul 23, 2024, 8:00 AM Darkangel718 wrote: > I'm trying to use putty and it won't connect to even the login. Pinging > the IP also doesn't work when I sent you the message. > > now putty is working, I reset smi93ctb pwd but I'm getting access denied. > I can't ssh > > On Tue, Jul 23, 2024, 4:12 AM HelioHost Support > wrote: > >> Are you able to access your VPS from another device or network? I am able >> to access https://vps4.heliohost.us:8083 just fine. >> >> You may view the status of your ticket by visiting: >> >> https://helionet.org/index/index.php?showtopic=61366 >> >> Thank you, >> HelioHost support >> https://heliohost.org/ >> https://helionet.org/ >> >>
wolstech Posted July 23, 2024 Posted July 23, 2024 Krydos will need to look at this for you. He'll post when he gets a moment, but based on a quick check on my side, this looks like it might be something to do with your internet connection or PC. VPS4 is responding to ping for me and I can also reach the login prompt for both SSH on port 22 and the Hestia web UI on port 8083. Pinging vps4.heliohost.us [64.62.214.2] with 32 bytes of data: Reply from 64.62.214.2: bytes=32 time=64ms TTL=54 Reply from 64.62.214.2: bytes=32 time=64ms TTL=54 Reply from 64.62.214.2: bytes=32 time=64ms TTL=54 Reply from 64.62.214.2: bytes=32 time=64ms TTL=54 Ping statistics for 64.62.214.2: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 64ms, Maximum = 64ms, Average = 64ms
wolstech Posted July 23, 2024 Posted July 23, 2024 I received a response from krydos about your VPS. Your VPS is on the Sparkie hardware (the same box that contains the failed Johnny server), but on a different storage array. The outages are because we keep shutting the hardware down in an effort to get the failed disk array for Johnny to rebuild (albeit without success so far). You may see periodic outages like this while the recovery work is ongoing.
HelioHost Posted July 23, 2024 Author Posted July 23, 2024 I still need to know how to access the ssh. I reset my pwd and I still can't login. If I can't ssh then I can't get the pwd for the hestia. Is it possible that you generate pwd for my ssh login? Once I can ssh then I can do what needs to be done. Thanks On Tue, Jul 23, 2024, 4:54 PM HelioHost Support wrote: > I received a response from krydos about your VPS. Your VPS is on the > Sparkie hardware (the same box that contains the failed Johnny server), but > on a different storage array. The outages are because we keep shutting the > hardware down in an effort to get the failed disk array for Johnny to > rebuild (albeit without success so far). You may see periodic outages like > this while the recovery work is ongoing. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=61366 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
Krydos Posted July 23, 2024 Posted July 23, 2024 Once the server is back online you should be able to login. Right now we're looking at a few hours of downtime at least. The good news is it is looking really promising that we will be able to recover the data on the broken raid array. I'll email you when your VPS is back online.
Krydos Posted July 24, 2024 Posted July 24, 2024 Sorry for all the problems and confusion over the last few days. Your VPS is now online. Please go to https://heliohost.org/reset/ and use the username smi93ctb to try resetting your password. If you can't get it to work and we can send you a random temporary password in plaintext. Hestia has been installed and the credentials are located in /root/hestia.txt once you get SSH figured out. Let us know if you need help with anything.
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