[Solved] Suspended: bijurs

[lsu]

I logged into my account this morning to find a message saying my account is suspended due to overuse of disk space in the mails. I saw the attached SS when I logged into Plesk. I was unable to navigate to other sections of the panel using the menu. I am trying to login again now, but unable to login to Plesk and my websites and mailboxes are no longer accessible. How can I clear unwanted emails to recover some space, get the websites and mailboxes running and re-login to Plesk?

 

 

[MoneyBroz]

This support request is being escalated to our root admins.

[Krydos]

Which account do you want unsuspended, bijurs or lsuforarts?

[lsu]

Both, please. I will close one of the two.

[wolstech]

Only one can be unsuspended at a time. Which one do you plan to close? I'll unsuspend that so you can back it up, then once you're done I'll resuspend that and unsuspend the other one.

[lsu]

bijurs can be first, please

[lsu]

Apologies. Didn't read your message correctly. I plan to close lsuarts. So please unsuspend that first, so I can backup. 

[Krydos]

The lsuforart account has been unsuspended. Let us know when you're ready for it to be deleted and then bijurs can be unsuspended.

[Krydos]

In the meantime, here is what your storage space looks like on bijurs

Backups       0 MB
Emails   881.10 MB
Files     48.35 MB
Trash         0 MB
Logs      85.96 MB
PSQL          0 MB
MySQL         0 MB
Total   1015.41 MB

 

[lsu]

I am shown this message on both accounts as I try to login.

[Krydos]

It can take 10 minutes or so for an account to finish unsuspending. It's still working on it.

There are a bunch of 24+ MB emails in the sent box for the ashvasan.org email address from back in 2022, 2021, etc. Are those safe to delete?

[lsu]

Let me back up those and all other emails using my email client once the account is unsuspended.

[lsu]

Logged in. But still not able to access Plesk

[MoneyBroz]

32 minutes ago, lsu said:

Logged in. But still not able to access Plesk

Your IP was blocked in the firewall for failed IMAP logins, unblocked.

[lsu]

Thank you very much. I have checked the contents of lsuforarts. I do not have anything significant there. I would like to delete this account and continue using the bijurs account.

Can you please delete the lsuforarts account and unsuspend the bijurs account?

Appreciate your assistance.