HelioHost Posted December 16, 2021 Posted December 16, 2021 VPS number: 33, VPS ID: 43hey i want to buy this plan of VPS. https://www.heliohost.org/vps/subscription/?mem=1&cpu=2&hdd=50&os=ubuntu20
Krydos Posted December 17, 2021 Posted December 17, 2021 Was there an error message or anything when you were signing up?
HelioHost Posted December 17, 2021 Author Posted December 17, 2021 No no there wasn't any error msg, my previous vps plan has expired few days ago. And I want new VPS plan. With same IP address. On Fri, Dec 17, 2021, 6:49 AM HelioHost Support wrote: > > Was there an error message or anything when you were signing up? > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=48886 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >
Krydos Posted December 17, 2021 Posted December 17, 2021 Ahh, that makes sense. Yes, the same VPS number and IP are still available for you that you had before. Go ahead and signup through the website, and pay then we'll get everything else taken care of. Did you need to take a backup of anything from your old VPS? Since you're going from 100 GB hard drive to 50 GB hard drive we'll need to delete the VPS and recreate it.
HelioHost Posted December 17, 2021 Author Posted December 17, 2021 Yes,I need to backup all the data, from previous vps. I guess it had lots of space. But anyways I am taking 100 GB storage now. I will make the payment and reach out to you. Thank you, Ajay Kulal On Fri, Dec 17, 2021, 1:35 PM HelioHost Support wrote: > > Ahh, that makes sense. Yes, the same VPS number and IP are still > available for you that you had before. Go ahead and signup through the > website, and pay then we'll get everything else taken care of. Did you need > to take a backup of anything from your old VPS? Since you're going from 100 > GB hard drive to 50 GB hard drive we'll need to delete the VPS and recreate > it. > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=48886 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >
HelioHost Posted December 17, 2021 Author Posted December 17, 2021 I have made the payment. Please activate my vps with old IP and domain a.heliohost.us also I need all the data from previous vps. Thank you, Ajay Kulal On Fri, 17 Dec 2021 at 14:06, Ajay Kulal wrote: > Yes,I need to backup all the data, from previous vps. > I guess it had lots of space. But anyways I am taking 100 GB storage now. > I will make the payment and reach out to you. > > Thank you, > Ajay Kulal > > On Fri, Dec 17, 2021, 1:35 PM HelioHost Support > wrote: > >> >> Ahh, that makes sense. Yes, the same VPS number and IP are still >> available for you that you had before. Go ahead and signup through the >> website, and pay then we'll get everything else taken care of. Did you need >> to take a backup of anything from your old VPS? Since you're going from 100 >> GB hard drive to 50 GB hard drive we'll need to delete the VPS and recreate >> it. >> >> >> >> You may view the status of your ticket by visiting: >> >> https://www.helionet.org/index/index.php?showtopic=48886 >> >> Thank you, >> Heliohost support >> https://www.heliohost.org/ >> https://www.helionet.org/ >> >>
Krydos Posted December 17, 2021 Posted December 17, 2021 Since you signed up for a VPS with the same amount of storage as it had before it won't need to be deleted and recreated. I edited your existing VPS down to 5 GB memory, 8 CPUs, and 100 GB storage and powered it back on as is. Let us know if there's anything else you need help with.
HelioHost Posted December 17, 2021 Author Posted December 17, 2021 that's great ??? On Fri, Dec 17, 2021, 4:22 PM HelioHost Support wrote: > > Since you signed up for a VPS with the same amount of storage as > it had before it won't need to be deleted and recreated. I edited your > existing VPS down to 5 GB memory, 8 CPUs, and 100 GB storage and powered it > back on as is. Let us know if there's anything else you need help with. > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic=48886 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >
HelioHost Posted December 21, 2021 Author Posted December 21, 2021 Can you delete and recreate my VPS. i have taken backup of my old data. so just go ahead and recreate my vps with same IP:) Thanx, Ajay Kulal On Fri, 17 Dec 2021 at 16:23, Ajay Kulal wrote: > that's great ??? > > On Fri, Dec 17, 2021, 4:22 PM HelioHost Support > wrote: > >> >> Since you signed up for a VPS with the same amount of storage as >> it had before it won't need to be deleted and recreated. I edited your >> existing VPS down to 5 GB memory, 8 CPUs, and 100 GB storage and powered it >> back on as is. Let us know if there's anything else you need help with. >> >> >> >> You may view the status of your ticket by visiting: >> >> https://www.helionet.org/index/index.php?showtopic=48886 >> >> Thank you, >> Heliohost support >> https://www.heliohost.org/ >> https://www.helionet.org/ >> >>
HelioHost Posted December 22, 2021 Author Posted December 22, 2021 hey, i am not able to login to my vps. seems like my password is changed? can you please everify. its urgent. On Tue, 21 Dec 2021 at 18:26, Ajay Kulal wrote: > Can you delete and recreate my VPS. > i have taken backup of my old data. so just go ahead and recreate my vps > with same IP:) > > Thanx, > Ajay Kulal > > On Fri, 17 Dec 2021 at 16:23, Ajay Kulal wrote: > >> that's great ??? >> >> On Fri, Dec 17, 2021, 4:22 PM HelioHost Support >> wrote: >> >>> >>> Since you signed up for a VPS with the same amount of storage as >>> it had before it won't need to be deleted and recreated. I edited your >>> existing VPS down to 5 GB memory, 8 CPUs, and 100 GB storage and powered it >>> back on as is. Let us know if there's anything else you need help with. >>> >>> >>> >>> You may view the status of your ticket by visiting: >>> >>> https://www.helionet.org/index/index.php?showtopic=48886 >>> >>> Thank you, >>> Heliohost support >>> https://www.heliohost.org/ >>> https://www.helionet.org/ >>> >>>
HelioHost Posted December 22, 2021 Author Posted December 22, 2021 Helloo? i am not able to login into the vps, is it just because you have recreated it and changed the password , or someone hacked it into? Please let me know soon. Thanx, Ajay Kulal On Wed, 22 Dec 2021 at 16:21, Ajay Kulal wrote: > hey, > i am not able to login to my vps. > seems like my password is changed? > can you please everify. > its urgent. > > On Tue, 21 Dec 2021 at 18:26, Ajay Kulal wrote: > >> Can you delete and recreate my VPS. >> i have taken backup of my old data. so just go ahead and recreate my vps >> with same IP:) >> >> Thanx, >> Ajay Kulal >> >> On Fri, 17 Dec 2021 at 16:23, Ajay Kulal wrote: >> >>> that's great ??? >>> >>> On Fri, Dec 17, 2021, 4:22 PM HelioHost Support >>> wrote: >>> >>>> >>>> Since you signed up for a VPS with the same amount of storage >>>> as it had before it won't need to be deleted and recreated. I edited your >>>> existing VPS down to 5 GB memory, 8 CPUs, and 100 GB storage and powered it >>>> back on as is. Let us know if there's anything else you need help with. >>>> >>>> >>>> >>>> You may view the status of your ticket by visiting: >>>> >>>> https://www.helionet.org/index/index.php?showtopic=48886 >>>> >>>> Thank you, >>>> Heliohost support >>>> https://www.heliohost.org/ >>>> https://www.helionet.org/ >>>> >>>>
wolstech Posted December 22, 2021 Posted December 22, 2021 The general support email usually has a ~24-48 hour turnaround time for VPS support, sometimes longer. Sending multiple emails will not speed up response time, and may actually cause it to take longer since the queue is worked oldest first. Unless something has changed, the best way to receive support for a VPS is to reply to your welcome email (the one you received with your credentials when your VPS was created). Replying to your welcome email sends the message directly to the VPS admin responsible for your account. Using general support may take longer since them seeing your message in the support email depends on them checking it. I do see on Friday that Krydos responded to you here, but I don't know how quickly he'll see today's message. Also, the general support mailbox is often worked by forum moderators and admins such as myself who cannot provide support for VPS issues. Finally, as a reminder, all support staff at HelioHost is volunteer (none of us are paid for our work), and it is also a holiday week in the USA where we are based. As such support is likely to take longer than normal due to our volunteers spending time with their family.
yashrs Posted December 22, 2021 Posted December 22, 2021 Hi - We were deleting and recreating your VPS. It is done now and the credentials have been emailed to you
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