evangs2 Posted April 17, 2015 Posted April 17, 2015 HelioHost username: evangs1Server: Steviephpnatsim.heliohost.org I signed in two days ago, and on the renew page, it says something like, "Your username was not found in the database." EDIT: My username is in all lowercase letters.
wolstech Posted April 17, 2015 Posted April 17, 2015 Do not unsuspend. Do not backup.That account cannot be unsuspended.
eeze Posted April 18, 2015 Posted April 18, 2015 Why not? hmm... same thing happened to my account. I was sending too many emails. Looks like they are doing a cleanup due to the issues mentioned in this thread:http://www.helionet.org/index/topic/20843-stevie-blacklisted/page__p__108649
evangs2 Posted April 19, 2015 Author Posted April 19, 2015 I haven't sent any emails within the past month. What is going on here?
yashrs Posted April 19, 2015 Posted April 19, 2015 I think I will escalate this topic. Krydos will have more information.
yashrs Posted April 19, 2015 Posted April 19, 2015 This support request is being escalated to our root admin. 1
evangs2 Posted April 19, 2015 Author Posted April 19, 2015 This support request is being escalated to our root admin. Thank you very much. I hope we can solve this.
evangs2 Posted April 20, 2015 Author Posted April 20, 2015 I need to get this fixed very soon. Please unsuspend my account or tell me whats wrong.
evangs2 Posted April 21, 2015 Author Posted April 21, 2015 Hello, are there any problems? My login information is: HelioHost Username: evangs1Server: Steviephpnatsim.heliohost.org I haven't been sending any emails, using cron, or been inactive. Please unsuspend my account as soon as possible. Thank you.
wolstech Posted April 21, 2015 Posted April 21, 2015 Bumping your topic actually lowers your chances of being helped in a timely manner, as we work from the bottom up. It may take some time for Krydos to look at this...I've seen waits as long as 2-3 weeks, so please be patient. I'm sorry about the inconvenience caused by the long wait times, but we are an all-volunteer staff that donates our free time, and Krydos is extremely busy. He is the only person who is able to explain/fix an account suspended with this reason listed, so you will need to wait until he checks this forum. 1
evangs2 Posted April 21, 2015 Author Posted April 21, 2015 I totally understand, and thanks for replying.
Krydos Posted April 22, 2015 Posted April 22, 2015 Your account has been unsuspended. 25828 Posts 21323 TopicsLast post by Thomassnin University Theseson Today at 06:29:17 AMYou've got yourself a spambot problem on your smf install. Delete or prevent the spambots from posting on your forum and I'm sure your account will stop sending thousands of emails each day.
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