Luigi123

This support request is being escalated to our root admin

Great! Let us know if you need anything else and we will do our best to assist you

You’re welcome! Let us know if you have any questions.

That’s what I’m about to say too! I remember we have this issue with another user and we told him to remove the cloudflare ssl from Tommy because both SSL are not getting along with each other and the best way to fix this is to remove cloudflare ssl and just run Tommy’s autossl instead.

Weird, I’ve never had any problems with one of my subdomains before when I used to host a live website, but not sure why that domain doesn't seem to be friendly with the auto ssl feature but others are working fine. Can you try to remove that subdomain and recreate it again just so the ssl can refresh itself to make it work fully functional? Don’t worry, it won’t delete the files in your subdomain folder but I recommend doing a backup first just in case.

When did you create the subdomains? If it was today, then this usually takes a bit of time like an hour or so for auto ssl to get effective to each of your subdomains and after that, you shouldn’t see any more issues.

This support request is being escalated to our root admin

At this time we are not going to do an upgrade on Tommy server but we are hoping to see it very soon. In case you may have heard or not that Ricky is currently under maintenance on rebuild and all related softwares like cPanel, php versions, mySQL databases, etc are also getting upgraded to the latest versions and this includes Django too.

This support request is being escalated to our root admin

Add this code in the .htaccess file or create one inside the public_html folder if you don’t have one yet. That way it will force users automatically to use https. RewriteEngine On RewriteCond %{HTTPS} !=on RewriteCond %{REQUEST_URI} !^/\.well-known/acme-challenge/[0-9a-zA-Z_-]+$ RewriteCond %{REQUEST_URI} !^/\.well-known/pki-validation/[A-F0-9]{32}\.txt(?:\ Comodo\ DCV)?$ RewriteRule ^ https://%{HTTP_HOST}%{REQUEST_URI} [L,R=301] SSL certificates have already been issued to other subdomains as I just check on my end but they aren’t forcing it. So with the code above, this will help to solve your issue a lot quicker.

Might be a time to start clearing some spaces up before Tommy starts to crash again like before but I'm sure it would be fine with that unless Krydos wanted it too.

You are correct on that one! We need you to provide your PostgreSQL database and database username that you are requesting us to enable those for you and this is done by our root admin Krydos.

I could see that your site is working now. Upon checking this issue you just got, are you able to access the phpmyadmin page? If so, then it might have been a bit of a high load issue earlier because sometimes Tommy gets overcrowded and the load is becoming a bit high, so when he takes a good deep breath when everything settles, it brings it back right down. Overall, everything looks good to me on my end!

This support request is being escalated to our root admin

Johnny is not really stable for running actual websites as a comparison to Tommy and Ricky. He is only meant for testing, letting users see what cpanel and the features of our other servers are like Tommy is similar to Johnny feature-wise, but much faster and with proper capacity limits and a few extras like nodejs and AutoSSL. We don’t expect people to run a real website on Johnny and anybody trying to do so is going to have a bad time as you've experienced. Also, I have seen you made a donation last time to get an invite to join Tommy which is great! We can use your last previous transaction ID to send you Tommy invitation to get you back in place if other root admins are okay with this. @Admins what do you think? He made a topic last time with his PayPal transaction requesting to get an invite to Tommy and I am sure we have done this to other users last time too. https://www.helionet.org/index/topic/42383-tommy-invite/?fromsearch=1

This support request is being escalated to our root admin

You can still make a donation as little as $1.00 USD or more to get an invitation or to move your account to Tommy but we wouldn’t be able to keep a dollar in our pocket because PayPal takes a little fee from us each time we get donations from our users.

Remote access can be used to connect PostgreSQL DB using host and port: Host=65.19.143.6 (or tommy.heliohost.org) Port=5432 (the default postgresql port) Again, for security reasons, Heliohost does not prove SSH logins for shared hosting accounts

Unfortunately it’s not available on a shared host. You need a VPS if you want to access the SSH and to run it. Check it out: heliohost.org/vps

Are you talking about if there is a documentation to enable remote access yourself without you having to request Krydos? If so, users don't have permission to do this on a shared host. It always has to be done manually by Krydos and he does this to other users a lot of times. I don’t know about the VPS server but I think you could probably do that on your own because you will have a full root admin access and pretty much you can do anything.

The load-related is most likely to do with Johnny and since you are currently on Johnny, you just cannot install big scripts on there. Johnny is usually too slow for it to work right because of his load. My best suggestion is try to install manually to see if it works out for you or move to another server Tommy. Tommy is our production server at Heliohost and his uptime is way better than Ricky and Johnny. In addition, he recently been running longer uptime speed and it never goes down and Tommy offers an instant domain setup as opposed to Ricky and Johnny which you have to wait aleast 24 hours for Apache to reset.

Just to clarify with the Admins/Mods to avoid the confusion: https://www.helionet.org/index/topic/42552-remote-access-requested/?do=findComment&comment=183935

Unblocked. It failed to login into cPanel. Just make sure you don’t type too fast on the keyboard and you should be fine.

All of our servers are already currently running the latest possible version of 9.2.24 that is compatible with cPanel. If you need aleast that version to run the software, you should go for the VPS. You will have a full root control however you like and you can install your own software versions too.

We appreciate for your support and if you have any questions or concerns, please let us know and we will be happy to assist you!