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jje

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Everything posted by jje

  1. jje
    There will probably be intermittent 500 errors. We haven't made any permanent decisions yet. When Johnny is up, both servers will be much more stable. If you use services like ASP.NET (etc), then you will probably be moved to Johnny by request (or any other way). We haven't made any permanent decisions though - please don't spread rumors.
  2. jje

    Account Queued

    jje replied to DeatheR's topic in Questions

    Looks like it's fixed now. Probably due to extremely high server load - Stevie probably shutdown temporarily.
  3. jje

    Pleasa help!!

    jje replied to mister's topic in Customer Service

    I am accessing your vB fine - probably due to high server load. Same for the FTP. At the moment, we are pushing for Johnny to go online, and purging of accounts is putting pressure on him. ETA for Johnny is a week or two, so please be patient as we try to get our new server online. When Johnny is online, both servers will be much more stable. Moving Customer Service.
  4. jje
    Hmmm... looks like it's working now. This was probably due to a massive increase on Stevie's Server Load, causing him to temporarily shutdown. Moving to Customer Service.
  5. jje
    Yeah - it will be awesome. We are actually not planning to allow server move requests (this may change though) but we haven't made any firm decisions yet. Please don't spread any rumors.
  6. jje
    Yes. ETA for Johnny is about a week.
  7. jje
    We have added it to the Support FAQ which is in massive letters at the top of every HelioNet homepage.
  8. jje
    Johnny will be up in about a week (hopefully) - these problems shouldn't occur then.
  9. jje
    We're working on getting Johnny up in about a week - hopefully then these problems will not occur.
  10. jje
    Please post in the Domain Requests topic (pinned) next time.
  11. jje

    delete my acount?

    jje replied to glozo's topic in Questions

    Wait 30 days (without signing in to cPanel).
  12. jje
    Sorry, at this moment in time, HelioHost does not offer ASP.NET. We plan to start offering ASP.NET again in a few weeks.
  13. jje
    You mean do we allow and provide PostgreSQL? Yes.
  14. jje
    Your welcome!
  15. jje
    I see your website fine?
  16. jje
    Your account is queued, and it will become active in another 24 hours. P.S. We recommend you login thru the HelioHost homepage.
  17. jje
    Did you create the user 'root'?
  18. jje
    Each user is limited to 5 processes, and cPanel was using all 5 for some unknown reason. WordPress wanted to open another process, but it couldn't (so it showed Internal Server Error) because all processes were being used. Geoff killed the cPanel processes, so WordPress could open a new one and work correctly. @Geoff - He might have installed WordPress in /story.
  19. jje
    Username?
  20. jje
    Glad your problem got solved. p.s. I recommend you add the code I listed above to your pages to avoid this issue, between <head> and </head>
  21. jje

    Asp.net

    jje replied to Neel's topic in Questions

    Sorry, at this moment in time we do not offer ASP.NET. However, we are working on getting ASP.NET up and runnong again in the next few weeks. Please read the Commonly Asked Questions guide before posting.
  22. jje
    Your welcome! Your account is in perfect condition. As a side note, we recommend you login to cPanel thru our official HelioHost.org homepage.
  23. jje
    I am seeing your site fine? Please clear your cache.
  24. jje
    This support request is being escalated to our root admin. @Admins - Posted gilgolfs details in Mod Discussion
  25. jje
    So you have completed all the steps (except access wp-admin/install.php) listed here (click)?
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