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yashrs

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Everything posted by yashrs

  1. You need to reset the database permissions from the cPanel to fix this problem.
  2. Please clear your cache.
  3. It is working for me. Try clearing your cache.
  4. That account isn't suspended. Works fine for me.
  5. That account is not suspended. I am able to visit the site too.
  6. Please clear your cache.
  7. This support request is being escalated to our root admin.
  8. It shows as active for me in the system, but is quite clearly suspended when I visit it, and won't unsuspend for me. Escalating.
  9. Javascript is no way related to Server side coding. It should work fine if it is enabled on the client side. Do check your Javascript code for errors.
  10. After the recent upgrade, you will need to recreate database permissions.
  11. This support request is being escalated to our root admin.
  12. It is showing as active in the system, but is actually suspended. Escalating.
  13. You need to delete the user for your website's database in cpanel, recreate it, then reassociate it with the database. If you have issues accessing PHPMyAdmin, you will also need to change your password.
  14. That account is not suspended.
  15. Please clear your cache.
  16. Which databases do you want to be deleted ?
  17. idwabo account is inactive. Visit http://www.heliohost.org/scripts/renew.php to activate your account.
  18. You have not configured your .tk domain correctly. You need to point the nameservers to ns1.heliohost.org and ns2.heliohost.org
  19. This will help you :- http://wiki.helionet.org/Moving_your_account
  20. This support request is being escalated to our root admin.
  21. Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.
  22. Please clear your cache.
  23. I can manually reset your password and send it to the registered email address. Do you want me to do this ?
  24. I can manually reset your password and send it to the registered email address. DO you want me to do this ?
  25. This support request is being escalated to our root admin.
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