wolstech

Thanks!

Impressive that FF stays running, but then not surprised with the memory and the fact its FF. Chrome just falls over once I go beyond maybe 30-40 tabs on a 16GB box. The logs on our side make it look like someone beating on the page with an auto-clicker or script tool like cURL. Either way, unsuspended.  

It might take a few minutes to work.

Account associated with the listed email address has been unsuspended. Please give it a few minutes to work again.

There were 94 attempts after you got the account, which seems a bit excessive. Usually there's far fewer if any. That doesn't count the 207 clicks before the registrations even opened...I don't know of too many browsers that would even handle running that number of tabs without running out of memory and crashing.

Any insights on this? Once we receive your response to the above,  I'll consider them and decide.

You were suspended because our logs indicate you used a bot to obtain the account. Botting the signup page is not permitted because it is unfair to those who are trying to get an account normally.

Can you explain?

Thanks for the detailed information on this! I had no idea that plesk could be configured to auto-pull via web hook. I might see about having this added to our Wiki as I'm sure others will find this useful.

Been an admin for ~13 years and still learning something new every day...  

It's a library that's meant to be implemented through Composer. If your project doesn't use composer, you'll need to set that up, after which you can just add the package to your composer.json file. When you do a composer install the result is a vendor folder with all the dependencies and a custom-built autoloader script that you call from your code to load them all.

Composer is one of those things that's usually best done on your local PC. Once you get everything working, you can commit the composer.json file in your git repo (the vendor folder itself is typically excluded). Plesk has Composer support, so you can use that to process the composer.json and install the required dependencies right on the server.

Quote

High server load. 205.96 GB memory

Your code was using too many resources. The limit is 200GB/day cumulative (or approximately ~140MB continuously).

Please fix your code quickly so that it doesn't consume so many resources. If you're unable to do so, consider switching to Morty instead. Morty charges you for excessive usage instead of suspending you, and starts at $1/month assuming you don't have any overages.

Unsuspended. It may take a few minutes to start working.

Quote

Are additional plesk/domain user accounts with the "Upload/Manage Files" permission allowed to SFTP into the server?

No. Subaccounts created through Plesk do not support SFTP. We had to turn off the ability to create SFTP users because of a security issue in Plesk. These accounts might work if you use regular FTP on port 21 though.

SFTP on port 1373 only works for the hosting account username.

That domain is already your main domain. The www subdomain exists by default and does not need to be requested.

If you turn this back on, note that it takes two hours to take effect. You might also need to re-issue your SSL certificate to cover the webmail domain.

Webmail was removed from all existing accounts to resolve the 503 errors as described above, and new accounts no longer include webmail by default. You have to turn it on if you want to use it. This change also improved performance and the speed of Apache restart on Tommy.

Subdomain added.

Account yriver has been unsuspended. It may take a few minutes to start working again. 

Please check your PMs for information regarding your Lily account.

DKIM, SPF, and DMARC have been set up for the domain nottanmayyy.heliohost.us. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.
 

This would be up to Krydos. 

We typically limit script runtimes to prevent users from using more than their fair share of resources and causing high load, so it's quite possible (if not likely) the answer will be no, in which case the solution will be to rewrite your code. You could either make it more efficient, or you could do the work in multiple smaller batches that finish in less than 60 seconds.

Your account shows 0 load over the last 24 hours though, so I don't have any data to look at...

Krydos can take a look at where this load is coming from (I'm not sure how he does it). I don't see any processes running for user hhfn on Morty when I run ps -u hhfn or look in htop, but load doesn't appear out of nowhere...

That said, different usage patterns are to be expected since your software is now running in a different environment, with different software versions, on different hardware.

We have a few users like this who use Stripe because Paypal isn't available to them.

Krydos can assist you with setting up this payment.

Another password reset email has been sent to you through the automated system, but then it looks like you've managed to send 2 on your own as well. The system shows 3 emails sent in our logs for your account.

If you're unable to receive those emails for some reason, please let me know and I can manually send you a password reset instead.

Should be fixed now. For some reason your subscription was locked from syncing (which basically tells it to ignore the plans assigned to it and just use whatever settings it already has). I unlocked and resynced it with the 3000MB plan, and it has 3000MB now like it should.

There's something wrong with the service plans on the server, we think something broke when we make changes to fix the 503 errors that users were seeing...

i'll take another look when I get to a computer later this morning.

Usually, the three strikes policy applies to the same suspension reason. Your previous two suspensions were for load, but this one’s for multiple accounts.
 

Which account do you want to keep?

Should be fixed. The subscription was set to the 3000 MB plan but for some reason the quota on your account was still 1000MB.
 

I manually changed it to 3000MB in Plesk and removed the suspension on the subscription.

The initial invite is still going to go to the email on the PayPal account though. You only can change the email address after you have signed up.

If you can’t receive email at that address, you would need to provide us the transaction number of the PayPal purchase and we can cancel the invite sent to the PayPal address and send it to your email address instead.

I see the $19 payment you made in our logs, which is $24 of credit. Thank you for your payment.

Your account is now moving to Morty...you'll receive an email when it starts and a second one when it finishes. Please read both emails thoroughly as they contain information you may need such as IP information. The move can take several hours to complete.