wolstech

Users are only allowed to use the python binaries provided by our server. You may not download and run your own. If you have concerns that something doesn't work, you need to contact support. Trying to modify anything outside your home folder, or creating symlinks to files outside your home folder, will result in a hacking ban. You're sharing a server with several thousand other users. If you want to run custom binaries or access the rest of the server, you need a VPS.

If you use /tmp, you should not leave your files in /tmp permanently, as doing so can fill /tmp (which will break the server) and can also be seen as evading the disk space limit (we've had users do that before...). If you do store something in /tmp, your code should either move those files into your account or delete them when finished.

If your account is seen doing this sort of thing again, your account will receive a permanent ban without warning or refund.

Unsuspended. Your account can take up to 2 hours to function.

No worries. Our support is based in America, and when you made the request it was ~3AM EDT. If you make a request overnight (especially between ~12AM - 6AM EDT) you likely won't get a response for several hours just because we're all asleep. 

That said, I just went to add these for you and realized your account has already reached its domain limit of 15. If you want to add these domains, you need to buy a second account or remove 2 existing domains first. Do you have any domains you want to remove? If not, you can purchase a second account at https://heliohost.org/morty/ then let me know the username and I can add the domains to that one instead.

When domains are added/removed, or when settings like enabling node or switching PHP versions are changed, Apache has to restart to load the new config before it takes effect. Since you are one of several thousand sites on the server, there are always changes like that being made, and people waiting for them.

If you've ever requested a domain or used some of the options in Plesk and were told it takes "up to 2 hours to take effect", the Apache restart is what you're waiting for.

Requests can take up to 24 hours to receive a response, with the oldest requests worked first. Bumping your topic without waiting at least 24 hours may result in your request taking longer than normal to receive a response.

Every 2 hours, or about 12 times a day

It's the server performing a routine Apache restart. https://wiki.helionet.org/502_Bad_Gateway

The only server that doesn't show this error is Morty, because Morty is fast enough that the restarts complete in seconds, well before the connections can time out and generate a 502.

Unsuspended. It can take up to two hours for your domains to function again.

Looks like you left your FTP sessions open. The load was from systemd, which usually happens when processes are running inside a user account for extended periods (FTP connections left open, overuse of cron, etc.). In your case, there are a bunch of FTP connections listed as other processes, including several that are marked idle, so that's the most likely cause.

You can watch your load here: https://heliohost.org/dashboard/load/

i'm not sure what your job does, so I can't comment on whether or not running every 30 minutes would be acceptable or not.

If you need more capacity, you could switch to Morty, which isn't free, but doesn't have load suspensions. You get charged based on your usage instead. You can do that here: https://heliohost.org/dashboard/upgrade/

Krydos can probably answer this for sure, but my guess is this site was the one that got you flagged: https://vouchergo.app/

You are indeed suspended for high load caused by excessive use of cron. Jobs that run every minute (or that start and don't exit) are basically guaranteed suspensions due to the amount of CPU load they cause. Please reduce the frequency and ensure the job exits as expected.

The job has been turned off and you've been unsuspended. It can take up to 2 hours for your domain to function again.

Domain added. Please be sure to configure DNS.

The domain can take up to 2 hours to function.

Krydos can assist with this.

Quote

Trying to download binaries to /tmp and symlink them.

You're suspended for downloading binary files into /tmp and trying to symlink them. Can you explain why your account was doing this?

You're suspended because your account contains malware. The files in the down folder that were labeled as download clients with Chinese names are malicious. https://www.virustotal.com/gui/file/0b7a989ae07ce603b80f8debcd0517ba22cb04a7a66ba0c1ef9f2180cb146198

In addition, there may also be possible copyright infringement on your account, although we were unable to verify this as the buttons for selecting the content did not work.

Accounts containing malware cannot be unsuspended. Instead, it needs to be reset without a backup, which permanently deletes all of your data including the malware.

Please let us know when you're ready to proceed with the reset.

It has nothing to do with multiple accounts.

This time around you're suspended for high load because you left an SFTP session open for several hours and used up your CPU quota. SFTP consumes CPU usage just sitting there idle, even if you're not actively transferring files. You need to be disconnecting your sessions as soon as you're done using them.

Do you know why this happened?

Something is blocking your connection to the server. More than likely, it's going to be something like your ISP blocking it or antivirus flagging it as malicious, since it does not appear to be on our end.

I'll also have Krydos take a look to make sure it's not something wrong with the firewall that I can't see in the admin tools.

No it's not. Custom inbound ports are not supported on the shared hosting Plesk plans.

If you want to open inbound custom ports, you'll need to buy a VPS instead.

15 minutes ago, MoneyBroz said:

Is the file in the cgi-bin folder?

He deleted the entire httpdocs folder and turned off Apache on top...

It looks like you broke your account by deleting httpdocs (and cgi-bin, which was inside). Apache was also turned off. The httpdocs folder is your document root (Plesk does not use or honor public_html), and CGI runs through Apache on Plesk, so turning that off also prevents Python from running. I've renamed your public_html to httpdocs, fixed its permissions, recreated cgi-bin, and turned Apache back on. 

Please give it 2 hours for everything to take effect. Once everything has updated and Apache has restarted, this link should work for you: https://flab.heliohost.us/cgi-bin/test.py 

The IP address is not blocked, so it's not a firewall issue on our side. Are you able to try a different Internet connection (perhaps a cell phone data plan?)

It supports python, but it has an older version of python than Johnny and Morty. Note that there is no user interface for Python.

https://wiki.helionet.org/Python_Tutorial

Lets see what Krydos says about this, as I'm not sure if hosting what sounds like an internal system for a business will be an issue (I'd assume not as long as it is not public facing).

Krydos can exchange this for you. Keep in mind that for VPSes, the $4 cost is per month, so you will need to set a subscription up as well (or make a one-time payment for 6 months of service at a time).

Escalating to have this exchanged for you.

What error are you receiving? Is it just timing out?

If you're not able to connect to the server at all, please post the IP address of the connection you're using (you can see that here: https://heliohost.org/ip.php)

Sure. Please remove the commercial website within 24 hours. Please let us know when the site has been transferred so we can remove the domain from your account.

Unsuspended. The domains can take up to 2 hours to function.