wolstech

Duplicate request. https://helionet.org/index/topic/68427-i-need-to-add-domains/

Domains added. Please be sure to configure DNS.

The domains can take up to 2 hours to function.

This support request is being escalated to our VPS admins.

Our servers do look like they should support this...we've never had anyone ask before though. Escalating so the VPS team can look at it.

Backups must be unpacked on your computer, then the individual files and databases manually restored. We do not support automated restore of user-supplied Plesk backups. If this is a Plesk backup, the instructions for unpacking it can be found here: https://wiki.helionet.org/Account_Backups#How_to_Extract_Your_Account_Data_from_the_Backup_File

If it's a tar archive from the Johnny crash, you should be able to just open it in 7zip or a similar tool to extract the files, then upload them manually.

Just wait for him to respond here. Asking in multiple places usually just results in duplicate work and confusion for us.

Glad to see you got it working.

Please let us know if you need anything else.

Domain added. Please be sure to configure DNS using either our name servers or A and AAAA records pointed to the IPs listed in Plesk.

The domain can take up to 2 hours to function.

Domain added. It can take up to 2 hours to function.

Krydos can do this for you.

Alias added. Please be sure to configure DNS, either using our name servers (ns1.heliohost.org and ns2.heliohost.org), or by using A and AAAA records pointed to the IPs shown in Plesk.

The alias can take up to 2 hours to function.

That bottom checkbox "My server requires authentication" needs to be checked. Username and password are the same as for incoming. I'm not sure what is in the settings button next to it, but take a look there too. If it has port and connection type as options, make sure outgoing port is 465 and connection type is SSL.

Do you want this to show the domain finalboy.nett.to but have the same content as finalboy.helioho.st, or do you want users who visit finalboy.nett.to to be redirected to finalboy.heliohos.t?

Domains added. Please be sure to configure DNS. The domains can take up to 2 hours to function.

Krydos can unblock this for you.

Krydos can unblock this for you.

There isn’t anything to enable. These just work.

The wiki is blocked for almost all users right now though due to bot abuse, so if you’re clicking those buttons in Plesk to try and see the documentation on how to use it, you’re probably seeing a block page.

what IP address is showing on that page so we can get it unblocked for you?

The IP you listed doesn't appear in the firewall listing on my side. Escalating to have this looked at.

This support request is being escalated to our VPS admins.

Escalating to have this rebuilt.

Moodle 5.x is not supported on Tommy. The server is really outdated and is due for replacement in a few weeks time anyway, so not worth our time to upgrade MariaDB only to replace the whole server later.

If you want to use 5.x immediately, you can either upgrade to Morty or downgrade to Johnny, as both of those servers have newer versions of MariaDB on them that should support it. Tommy will be getting a newer version when it gets rebuilt.

Thanks for letting us know. For the future, you can disable WAF rules yourself via Plesk. There is a page in Plesk specifically for the application firewall settings. Among those settings is a box where you can enter a list of rule numbers that you want to disable. You can find the rule number in your logs, then enter it there to disable it.

Note that when you disable rules this way, the changes take up to 2 hours to become effective.

Note that when you actually buy a VPS, nothing happens to the hosting account automatically. You just get a VPS alongside. If you want to move everything to the VPS as a replacement for the Plesk hosting account, you would need to do so manually, then cancel the hosting account.

Some of our VPS users do have both, they typically use the Plesk account for their main website, and set up the VPS on a subdomain to use for hosting large files or running a specific a heavy application like a game server.

That IP address is not blocked on our end from what I can see. DNS on your domains looks fine (we usually recommend just setting the MX records directly to tommy.heliohost.org for simplicity, but this is not going to cause the issue you're describing and the configuration you're using should work).

Krydos can confirm the firewall stuff on our side.

If there isn't anything found, this may be an Azure issue.

Very few of us use awstats, so odds are nobody really knows. It's also listed as deprecated in Plesk...

Perhaps Krydos would know?