wolstech

It looks like your payment went through and your VPS is active again.

Please let us know if you need anything else.

Try renewing using this payment link: https://heliohost.org/vps/pay/?code=IoqfXhQPISXC1do3

Please see https://helionet.org/index/topic/68164-request-to-unsuspend-account-lismo-resource-overuse/

Do not create duplicate topics for the same issue.

You're not suspended for high load, you're suspended because Wordpress got hacked and is full of malware. This is very common for Wordpress unfortunately (especially when dubious extensions are used or when updates are not installed promptly), and is one of the major reasons we recommend users avoid using it.

Your account will need to be reset without a backup in order to be unsuspended.

Are you ready to start over?

It should've taken effect at this point. Escalating to Krydos...

It is completely possible it was hit by bots or the like. You may want to review your logs and see if there's an unusually large number of requests (especially ones that look like they're searching for vulnerabilities or beating on the login page) and block them with .htaccess.

Great to hear you enjoyed the experience here and learn something from it!

You should be able to cancel your VPS here: https://heliohost.org/dashboard/cancel/

If that doesn’t work, let us know and I’ll have Krydos cancel it for you.

You're suspended for high server load caused by PHP, which is probably due to Wordpress. Please see our article on Wordpress and why we don't recommend using this software: https://wiki.helionet.org/WordPress

Please fix the issue quickly.

Unsuspended. Your account can take up to 2 hours to function.

The configuration we recommend is to use the server hostname (tommy.heliohost.org in your case) as the mail server.

Plesk loves to suggest using user domains for the mail server, but our experience is that it tends to cause issues. SSL connections for mail not working is a common problem with doing so, and another is that mail clients may refuse to send mail through it for security reasons (the server identifies itself as Tommy regardless of what domain you use to connect, some clients do not like the fact the domain in its settings and the domain the server identifies as don't match).

Weird. The system is unable to set up SPF/DMARC/DKIM on that domain. Keeps saying it can't find it despite the domain obviously existing. Based on the output, I suspect the DKIM setup tool on our side may not be capable of setting this up on Johnny domains (probably due to the rebuild).

Flagging for Krydos...

Also, please note that once you change it in Plesk it can take several hours before the dashboard reflects the change.

Requests have a turnaround time of up to 24 hours. Please be patient until you receive a response.

Flagging for Krydos since he's the one who needs to do this.

Johnny no longer has Python 3.12, which is part of the issue. It has 3.14 now. You'll need to update relevant shebang lines. https://johnny-info.heliohost.org/pyinfo/info3.14.py I'll assume you want these installed for 3.14.

Datetime, json, and OS are built-in I believe.

Requests is already present.

Escalating to have the others installed: sqlite3, Beautifulsoup

DKIM, SPF, and DMARC have been set up for the domain kittforhire.com. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Domain changed. It may take several hours to start working.

Domain added. 

That domain cannot be added because you're currently in violation of the terms of service.

Users are only allowed to have one account. Which one do you want to keep?

It's suspended due to high server load, specifically CPU usage. This is usually due to things such as code being stuck in a loop, processes that aren't exiting when finished, running scheduled tasks too frequently, or forgetting to close SFTP connections when you're done with them.

Since it's been suspended for more than 24 hours there aren't many details available.

Please watch your load here: https://heliohost.org/dashboard/load/ and make any adjustments needed to keep your load down. If you have questions, feel free to ask.

Unsuspended. Your account can take up to 2 hours to function.

Please check your PMs for information regarding your Lily account.

The main domain (texu.helioho.st) itself counts one, so you can only add 4 of those subdomains. I've added tools/store/portal/project for you and left off apk since it doesn't fit.

The domains can take up to 2 hours to function.

I'll go ahead and put it back for now with a redirect to your new one for you since you have old links floating around out there. Please go through your content and update the links to use the new domain, as there will be a point where the old domain will stop working entirely. Until then, your old domain will automatically direct users to your new domain when they visit it, so the links aren't broken.

The alias can take up to 2 hours to function.

Fixed missing DNS zones. It should be available again shortly.

Looks like this is VPS34.

Our website does not currently allow you to do a one-time buy on a VPS (or turn off future renewals on an existing one) without just cancelling the service entirely, but Krydos may be able to manually cancel the auto-renew on our side without deleting the VPS for you. Adding a button to cancel auto-renew on a VPS without actually cancelling the VPS itself would be a good addition...

Escalating to see if auto-renew can be turned off for VPS34 without cancelling the VPS.

The heliohost.org subdomains are no longer available to users (they haven't been available for several years now, though legacy domains have continued to work). We had to limit the heliohost.org domains to staff and system domains because the actual heliohost.org domain kept getting blacklisted from places like facebook and marked as malicious in Chrome due to abusive or hacked users with these subdomains sending spam or setting up phishing.

We can add it back temporarily if it's needed, but there will eventually come a time where remaining accounts will be forced off of these domains. Is there a specific reason you need this domain temporarily?

This should be supported. I can have Krydos check on it for you, but just need to know there the connection comes from.

Do you know what IP address the inbound connection from Railway is coming from?