wolstech

What error are you receiving? Is it just timing out?

If you're not able to connect to the server at all, please post the IP address of the connection you're using (you can see that here: https://heliohost.org/ip.php)

Sure. Please remove the commercial website within 24 hours. Please let us know when the site has been transferred so we can remove the domain from your account.

Unsuspended. The domains can take up to 2 hours to function.

Unsuspended. Your domains may take up to two hours to function.

You're suspended because we have reason to believe you were using Johnny to run a website that belongs to a commercial business. The Johnny and Tommy plans cannot be used to run commercial websites. Normally, we would offer a free trial of Morty for this, but you've already had a trial previously and chose not to purchase, so you were suspended instead.

If you wish to keep your website hosted here, you'll need to either purchase a Morty subscription or prove that your website does not belong to a commercial business. 

How would you like to proceed?

If you need these, you can purchase a VPS and install tomcat. https://heliohost.org/vps/

We haven't offered support for Java on the shared hosting since 2021. We hope to eventually offer it again, but there's currently no estimate as to when this will happen.

Your account was moved to Morty because we determined during a routine compliance audit that your account is being used to host a commercial website, which is not permitted on Tommy or Johnny due to our discounted Plesk licensing on those servers. From our terms of service:

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Johnny and Tommy plans are intended for non-commercial uses, such as hobbyists, development environments, registered nonprofits, and personal websites. Microbusinesses that just launched are acceptable but are subject to review. HelioHost reserves the right to require users switch to Morty or a VPS if it is determined that your website belongs to a commercial business. This is a requirement of Plesk's nonprofit licensing.

You should have received an email similar to the below, however because you were one of the first accounts moved, it's possible it moved before the email notification was in place.

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Congratulations! You have been selected to receive a free trial of our best hosting plan: Morty!

The Morty plan is our fastest hosting designed for production websites and commercial businesses with the best possible uptime we can provide. You don't have to worry about getting suspended for high load. You don't have to worry about getting suspended for inactivity if you forget to log in. You don't even have to worry about getting suspended for hosting a commercial website, which would violate our terms of service on Tommy or Johnny.

At any time during the trial, you can make the upgrade permanent by going to heliohost.org/dashboard/billing and using one of the payment buttons to add a prepaid balance to your account. If the billing page isn't showing up yet, you may need to wait a few minutes for the move to complete and try again. We hope you enjoy the best hosting plan that HelioHost has to offer.

You are receiving this free trial because we believe you may be violating our terms of service by hosting a commercial website on the Tommy plan. If you choose not to remain on Morty, you must either demonstrate that your website is not commercial or remove the site before downgrading back to Tommy. Failure to remain upgraded, demonstrate that your site is not commercial, or remove the commercial site may result in suspension when the free trial ends.

This restriction is required by Plesk, which provides discounted licenses for Tommy and Johnny on the condition that we do not allow commercial websites to be hosted on those plans. This agreement saves us more than $2,300 per year, so losing it would have a significant financial impact. For this reason, commercial websites must remain on Morty, which costs as little as $1 per month.

Please let us know if you run into any issues or have any questions regarding the free trial. You can reply to this email, contact us on our forum at helionet.org or chat with us at heliohost.org/chat

You'll need to prove the websites on your account do not belong to commercial businesses, start paying for Morty, or remove the commercial websites before the trial expires.

Your account has been reset. You'll receive an email shortly with a link to start over with a new account.

If you need anything from your old account, the data can be downloaded from https://heliohost.org/backup/ once the reset is complete.

Fixed missing DNS zone.

Domain changed. The IP addresses needed for the A and AAAA record can be seen in Plesk.

For email:

• For mail server (MX record) should be tommy.heliohost.org
• For SPF, use the value "v=spf1 include:tommy.heliohost.org ~all"
• For DKIM, you'll need to enable it in Plesk, and once enabled, hover over the ? symbol to see the records. They are unique to your account so we cannot provide them here.

The domain can take up to 2 hours to function.

How do you want this written? Is tkgagenthub.helioho.st OK?

Also, keep in mind that we cannot directly rename an addon domain, but rather delete it and re-add it, which will cause the content of the domain to be deleted. Is this OK?

Our VPS plans would likely run this quite well. https://heliohost.org/vps/ The exact plan needed would depend on how heavy the server is on memory and CPU, but I'd expect the Mercury or Venus plan to be sufficient. All VPS plans include a dedicated IP, root access, and unlimited (within reason) bandwidth. We have other users who have hosted game servers on a VPS without issue.

If you're interested, you can submit an invite request through our website for one and let us know your username/email so we can approve it. We do have some capacity available despite the "full" message (which is currently showing due to a backend billing system upgrade project)...https://helionet.org/index/topic/68461-vps-signups-invite-only/?do=getNewComment

Krydos might be able to install that module for you.

As for those other logs, odds are either your domain was still setting up, or your permissions were wrong at that time.

2 hours ago, natsuu said:

Could you also install a Let's Encrypt SSL certificate for natsu-scripts.fr? I cannot install it myself. Thank you!!

You need to configure DNS on the domain so it's actually hosted here before a certificate can be installed. You can do that by either using our name servers (ns1.heliohost.org and ns2.heliohost.org) or by using A and AAAA records pointed to the IPs shown in Plesk.

DNS issues corrected.

The specified support ticket has been removed from public view.

Domain added using default document root. It can take up to 2 hours to function.

As for the document root being inside another, I agree with Krydos: Putting the document root of domain A inside of domain B has tons of weird issues and is not supported. Notably: Domain A would be accessible via domain B, configs applied to domain B may break domain A, and if domain B were to ever be renamed or deleted, domain A will lose all of its data and break.

The error logs do in fact show what's wrong with your program. This is what I found when I logged in as you and checked your error logs.

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AH01215: stderr from /home/man95.helioho.st/httpdocs/pustaka/pelajar.py: ModuleNotFoundError: No module named 'cgi', referer: https://man95.helioho.st/pustaka/

The built in Python cgi module is no longer supported as of version 3.13. The old server had 3.12 so it could run it, but the new one is 3.14 and cannot.

We've been doing this for 20 years. It's not a security issue on the server itself, it's WordPress, though it's possible your wordpress installation is hacked or being pounded by bots, both of which will cause it to use even more load than it already does. The security of WordPress itself sucks, and WP gets hacked all the time. We usually see a couple of users per week get their Wordpress instances hacked. Even if it's not hacked, it's very inefficient, being one of the heaviest PHP based CMSes available.

Also, our load measurements are a cumulative sum, not actual numbers, which is why they seem extreme. We sample your load every 60 seconds, and just add the samples together over the span of 24 hours. For example, the 200GB memory limit expressed as continuous usage would be only about 140 MB continuous usage, which is pretty easy to get suspended for (and many people do, usually because they left a node or python app running).

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High server load. 10051.40 CPU.

You managed to exceed your CPU limit for the day. Wordpress is infamous for this. Please see this article on why we do not recommend running Wordpress: https://wiki.helionet.org/WordPress It's one of the leading causes of load suspension.

Please watch your load here: https://heliohost.org/dashboard/load/ 

unsuspended. It may take up two hours for your domain to function.

Glad to see its working for you now. Please let us know if you need anything else.

We take USDC (note that's with a C, Coinbase's coin), not USDT (which we've never accepted to my knowledge). A full list of crypto addresses for the coins we officially accept is shown here towards the bottom of the page: https://heliohost.org/donate/ . 

If you decide to pay via crypto, please let us know when the payment has been sent so we can get you upgraded to Morty. You'll need to provide coin name and txid after payment so we can locate the transaction and manually process an upgrade for you.

I've gone ahead and unsuspended both of you in the meantime until you can get the payment in.

That error makes me think something is wrong with mariadb itself (looks like an incomplete upgrade).

Krydos will need to take a look at this.

The account cirravosolutions has been unsuspended and the domain has been changed to cirravo.heliohost.us.

The account can take up to 2 hours to function.

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Copyright Infringement. TV streams from canlitv.diy and giniko.com

Now it's because of copyright issues. You cannot host copyrighted material on your account unless you can show you have a license, and streaming video/IPTV is explicitly prohibited by our terms of service regardless of the content anyway.

You've already been given a link to the terms above via Google Translate. You need to read and understand them, because following those rules is a requirement of using our service. So far, basically everything you've done (from creating multiple accounts to what you've hosted on the account) violates those terms.
 

Can you explain?

Users don't have the ability to change document roots on our systems by design, because it tends to cause weird issues (especially when users later delete the folder they set the document root to). I went ahead and changed it for you. The changes can take up to 2 hours to take effect.

Keep in mind that if you later remove Node from your domain (or you get suspended, which removes Node automatically), your domain may not work properly until you contact support to have the document root changed back.