wolstech

Moved. I'm not sure how much of a response you'll get though, I wouldn't be surprised if Krydos is the only person on here who would know this...

No worries on the duplicate topic, however I can't take a look at the disk space issue because the account is currently archived. If you want us to take a look and possibly delete some of your unnecessary files for you, you'll need to unarchive the account first.

We have reason to believe you created more than one account. Users are only allowed to have one account (unless they purchase Morty accounts for all accounts besides the first).

Can you explain?

Yes, it's no longer needed since your account has been reset and uses httpdocs now.

Your files need to go in httpdocs, not public_html. Your old account used public_html because it was a carry over from cPanel, but accounts created fresh on Plesk use httpdocs instead. 

I've moved the files for you and it works now.

This request cannot be processed because the account is pending suspension for violating the Terms of Service.

Domain added. Please be sure to configure DNS.

The domain can take up to 2 hours to function.

You have to upload them yourself.

If you need instructions on how to unpack the backup file, please see this document: https://wiki.helionet.org/Account_Backups#How_to_Extract_Your_Account_Data_from_the_Backup_File

The domain ajira.org.uk is not configured properly at the registrar. Specifically, it has no A records set: https://bybyron.net/php/tools/dns_records.php?domain=ajira.org.uk&rec=A

You need to either create A records pointed to the IPs shown in Plesk, or set the domain's name servers to ns1.heliohost.org and ns2.heliohost.org.

Nearly the entire account is being wasted by session temp files in your news site:

root@morty [/home/chrisohps.helioho.st/news.burken.com/src/var/sessions]# du -sh
850M    .

I deleted enough of them to get you under 1000MB again, but would recommend deleting the rest and modifying your code to clean these up after a period of time. I see files in there dating back to early 2025...

Your domains can take up to 2 hours to function again.

If they're disappearing, something's deleting them. They were there after I restored them and they were working. My first suggestion would be to change your password, but it's possible one of your scripts has a security vulnerability or bug.

I'll escalate this too, but I have a feeling the response you're going to get is that you need to reset your account due to being a legacy account, which is also going to cause you to lose your .org subdomain since they aren't available anymore.

Redis is definitely not supported unless you provide your own redis server to use it with. We don't offer Redis hosting.

Opcache is technically possible, but a quick google makes me think it might cause increased memory usage which may get you suspended. Your memory usage is already at 75% of the limit (150GB cumulative use per day, as measured by sampling actual use every 60 seconds and adding together). We have a limit of 200GB per day on all plans except Morty (Morty charges you fees for going over 200 instead of suspending you).

Restored.

I'm not sure if this is supported or not. Krydos can take a look at this for you. Looks like PHP 7.4.

The 404 error was accurate...that file appears to have been deleted from your account. In fact, all .html files have been deleted from that folder. There are other things in the UNI3 folder, but nothing named board-generator.html. I've restored a copy of the UNI3 folder from a backup dated 2024-09-27 for you.

Please let us know if you need anything else.

Domain added. It can take up to 2 hours to function.

I just went to add these and learned that Plesk does not support creating aliases to a subdomain (it can only alias the actual addon domain). The below aliases cannot be created as a result:

• teste.centralmacatuba.dpdns.org
• mcp.centralmacatuba.qzz.io
• cdn.centralmacatuba.qzz.io
• cdn.centralmacatuba.dpdns.org

Added. You can use A and AAAA records to point the domain to us. The IP addresses needed will be visible in Plesk below the domain options once the domain finishes adding.

The domain can take up to 2 hours to function.

Credit added. Your account now has $27.0519 in its balance.

Thank you for your payment.

Oh yeah that will do it. Also, if you were seeing outgoing mail not deliver from your account, it's probably because SPF and DKIM weren't set up for the account (we don't configure these unless people ask for it). I've gone ahead and set those up for you and also restored your mail service.

We recommend avoiding using the forwarding function in Plesk, as every forwarded email counts as a sent message, and simply receiving a bunch of mail can cause you to lose your email service...

Finally, now that email is enabled again and SPF and DKIM are set up on your account, we recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Your account's email service was removed because you exceeded the 50 per day email limit. Forms being hit by bots, excessive automated notifications, or using the mail forwarding feature are the most common reasons users exceed this limit. Note also that each recipient on an email is considered one email, so a single message sent to two people counts as two emails. 

Do you know why you would've sent more than 50 emails in a day?

Domains added. They can take up to 2 hours to work.

Getting suspended can cause weird issues like this on occasion. That log is basically "username or password is incorrect".

Try changing the mailbox password in Plesk.

Domain added. please be sure to configure DNS with either our name servers (ns1.heliohost.org and ns2.heliohost.org) or by using A and AAAA records pointed to the IPs shown in Plesk.

The domain can take up to 2 hours to function.

Weird. Not blocked. I'm not sure why this doesn't work considering you said you already enabled remote access. Let's have Krydos take a look.