wolstech

High server load. 11347.00 CPU.

You used your entire day's CPU quota in 3.5 hours. Something you recently ran is way too heavy for Tommy. 

It kind of looks like a Softaculous malfunction based on the process list. I'm going to have Krydos look at this because its rather unusual and I've never actually seen a suspension that looks quite like this one with Softaculous burning through your CPU like that. Escalating...

Memory	CPU	Process
3.32 GB	5.35 k	/opt/plesk/php/7.4/bin/php -d auto_prepend_file=none -d auto_append_file=none -d open_basedir='' -d safe_mode=0 -d disable_functions='' /usr/local/softaculous/load.php a195234aeef8b277f7c24c846bc20b1c
2.23 GB	3.58 k	/opt/plesk/php/7.4/bin/php -d auto_prepend_file=none -d auto_append_file=none -d open_basedir='' -d safe_mode=0 -d disable_functions='' /usr/local/softaculous/load.php 0493053c3c367901bad5bac1f4abb1ad
1006.19 MB	1.59 k	/opt/plesk/php/7.4/bin/php -d auto_prepend_file=none -d auto_append_file=none -d open_basedir='' -d safe_mode=0 -d disable_functions='' /usr/local/softaculous/load.php 38bc4e8fafc98440e2c8c5abd0835915
401.65 MB	584	/opt/plesk/php/7.4/bin/php -d auto_prepend_file=none -d auto_append_file=none -d open_basedir='' -d safe_mode=0 -d disable_functions='' /usr/local/softaculous/load.php f8e2efef78fd75d89a863e15a7eec9ec
233.03 MB	239.1	/opt/plesk/php/7.4/bin/php -d auto_prepend_file=none -d auto_append_file=none -d open_basedir='' -d safe_mode=0 -d disable_functions='' /usr/local/softaculous/load.php abc0caf0cfa4b113047c4b939883af5c
114.89 MB	1.9	/opt/plesk/php/7.4/bin/php -d auto_prepend_file=none -d auto_append_file=none -d open_basedir='' -d safe_mode=0 -d disable_functions='' /usr/local/softaculous/load.php 970e54bb0218d857e397371a83271584
58.25 MB	1.5	/opt/plesk/php/7.4/bin/php -d auto_prepend_file=none -d auto_append_file=none -d open_basedir='' -d safe_mode=0 -d disable_functions='' /usr/local/softaculous/load.php f9605e189312efb3b4c95a0fee4c5cec
57.06 MB	1.1	/opt/plesk/php/7.4/bin/php -d auto_prepend_file=none -d auto_append_file=none -d open_basedir='' -d safe_mode=0 -d disable_functions='' /usr/local/softaculous/load.php c39e333a3aa6cc38b5e41d395bf8bb70
49.64 MB	0.4	/opt/plesk/php/7.4/bin/php -d auto_prepend_file=none -d auto_append_file=none -d open_basedir='' -d safe_mode=0 -d disable_functions='' /usr/local/softaculous/load.php af392e75bf777884e26073f6a1afab34
49.57 MB	0.5	/opt/plesk/php/7.4/bin/php -d auto_prepend_file=none -d auto_append_file=none -d open_basedir='' -d safe_mode=0 -d disable_functions='' /usr/local/softaculous/load.php 9ebbc6ae2f0b18219aa7311d018fee39
10.39 MB	0.2	git status --porcelain
6.76 MB	0	git -C /home/firecat.helioho.st/httpdocs/gnu log --oneline --follow lib/imagefile.php
1.48 MB	0	head -5

That behavior is pretty normal for users on any plan that isn't Morty or a VPS. It's caused by Apache restarting to load new configurations: https://wiki.helionet.org/502_Bad_Gateway It happens approximately every 2 hours and lasts several minutes.

Interesting that paypal's email didn't deliver, but I did find out why you never got the warning...you unsubscribed from our emails (perhaps the recent phishing PSA email we sent?), which stops all email including billing and service related emails.

I re-subscribed you so you'll get the email next month.  

You can actually do this yourself. Log into your account at https://heliohost.org/login/ -> Continue to Plesk->Click your username in the upper right corner->Edit Profile.

Please note that once you change the email, it can take several hours for systems to sync up before it becomes effective for our website/dashboard. If you use your forum account, please note that it will also need to be manually changed in your forum profile.

If you're unable to change your email address for some reason, please let us know and an admin can manually update it for you.

1. Yes, but the load of running something continuously often gets users suspended for excessive resource usage on the Johnny and Tommy plans. If you plan to run something continuously, Morty account might be be a better choice because there's no risk of the load getting you suspended, and the server is a LOT faster than Tommy.

2. Yes as long as the remote end is using a standard port number like 80 or 443.

3. Python 3.9 and 3.12 on Tommy. Johnny and Morty have 3.9 and 3.14 instead. 

4. Can't do it yourself, but you can request we install them assuming they're reasonable. We don't support any modules that need a UI/desktop installed.

5. Depends on language used and how its launched. Its possible to start a process that never exits, but if you're planning to do this, I would suggest a Morty plan as above because the load might get you suspended.

You can see more details about Python on our wiki: https://wiki.helionet.org/Python_Tutorial Including links to see installed modules, how to request modules, etc.

Domain added. Please be sure to configure DNS.

The domain can take up to 2 hours to function.

Looks like VPS130. Our system shows that a warning was sent on the ninth. If you didn't receive it, please check your spam folder.

You can recover your VPS within 30 days after it gets shut down. To do that, please pay using this link. https://heliohost.org/vps/pay/?code=mwj0V03Fy0bsgbkB (this link is specific to VPS130). Your VPS should turn itself back on within a few minutes after you pay.

Glad to see you figured it out. Please let us know if you need anything else.

You're suspended for using a disposable alias email address, which is prohibited by our Terms of Service. Since you provided a valid address during signup, we tried changing the address back to your original signup address for you to correct the violation, but you reversed the change triggering a suspension. 

Can you explain?

The .heliohost.org domains aren't available anymore on any plan. Only a temporary alias is available for the old .org domain if you need it so users/devices/etc. can find your new domain. Your choices for permanent free subdomains are now .heliohost.us or .helioho.st instead.

Do you want the alias created?

Alias added. It can take up to 2 hours to function.

Thank you for the payment. Your account is unsuspending and will be moved to Morty shortly. You'll receive an email when the move begins, and another when the move completes (usually within a few hours).

Please let us know if there's any issues once the account move completes.

I'll bet that a CF server IP got blocked by our firewall.

Try turning off the proxy on Cloudflare. If that fixes it, I'll escalate it to Krydos to see if he can do a bulk unblock for CF. There's 372 IPs blocked on Morty2 currently...

The .heliohost.org domains are no longer available to regular users (they were actually discontinued in 2021). We were forced to make this change because users kept getting hacked or setting up phishing sites, which resulted in the main heliohost.org website getting blacklisted on places like facebook. Accounts that had one were allowed to continue using them until the domain was changed or removed, and when Johnny crashed, all such domains on Johnny were effectively removed.

It can be added back temporarily if there a specific reason you need this domain (for example we had another user for example who had embedded devices pointed to one of these...he had to release firmware updates to change the domain). Do you have a specific reason it's needed? If so, we'll add it back as an alias temporarily and set it to redirect to your new domain for you, but do keep in mind there will be a point where the .org domains will no longer work for regular users.

That's good to know. Those files can vary quite widely by server version and database content, so the fact an off the shelf AI can convert the binary InnoDB database files back into .sql format without issue is quite impressive.

Thank you for the info.  

Escalating to Krydos.

Domains added. They can take up to 2 hours to function.

What IP will you be making the outbound connection to?

Also, is there a reason the remote end cannot be changed to a more standard port number that's already allowed?

That account was lost in a server crash back in early May. Please see these News articles for more information: https://helionet.org/index/topic/67733-when-it-rains-it-pours/ and https://helionet.org/index/topic/67995-johnny-upgrade/

You can recreate your account by trying to sign into it at https://heliohost.org/login/ 

A backup from 2024-07-25 is available for this account as well from https://heliohost.org/backup/. Newer files may be available, however newer databases will likely not be.

Nope not mistaken. An alias is exactly what you need if you don't want it to redirect. Alias has been added. Please be sure to configure DNS using our name servers or by using A and AAAA records pointed to the IPs shown in Plesk.

The alias can take up to 2 hours to function.

.htaccess file is going to be your best friend here as moneybroz said above.
 

We've had to block these scanners on our own sites as well as help other users with the same (usually on our other plans after they got suspended over it).

Do you want users who visit pasloe.net to be redirected to stasi.heliohost.org, or do you want them to still see pasloe.net in their browser but show the same content as stasi.heliohost.org?

No, the backup from May will not contain databases. We were only able to recover the contents of the Home folder as of the day of the crash. The database server was damaged by the crash and associated disk issues, and the majority of the data was lost. 

If anything at all is recoverable, it's going to be raw server files that represent the table, and you'll need to spend some time trying to extract the data from them. The data will not be something that you can just import into a new account.

Escalating to Krydos.

$3 has been added to your account. Thank you for your payment.

That domain looks like it was already added to your account. To get it working, the only DNS change you need to make is to set the domain's name servers at your registrar to ns1.heliohost.org and ns2.heliohost.org.