wolstech

A 504 on Johnny usually means the server is overloaded or a script that is too heavy or broken (it's caused by a timeout due to something that can't finish fast enough). Could be anything from DDoS to someone else overusing resources.

Lets see if Krydos might have more information on what happened, as the load charts I can see on our side only show the past hour...

Appears to be working again.

Keep in mind that these errors are normal during Apache restarts on Johnny (502) and Tommy (appears as a 504 instead of a 502), and can last  up to 10 minutes. Apache restarts occur about every 2 hours. https://wiki.helionet.org/502_Bad_Gateway

Morty users don't experience these because the restarts complete in seconds due to the server being both much faster/newer, and less crowded.

What IP is the external connection coming from? We can check if its blocked.

Also, you should be using tommy.heliohost.org:3306 (or if you moved back to Morty, morty.heliohost.org:3306). While it may sometimes work, we do not officially support using the user domains for SQL connections.

Try using tommy.heliohost.org as the hostname instead of your domain.

Also, since your account moved, make sure the remote access is still enabled for the database.

DKIM, SPF, and DMARC have been set up for the domain ekm.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.
 

You're suspended for having more than one account. Users are only allowed to have one account. Which account do you want to keep?

Domain added. Since you use Cloudflare, be sure to create the relevant A record so the domain will work.

The domain can take up to 2 hours to function.

Increased, it'll take up to 2 hours to become effective.

For the space, 920MB of it is in files. Those Moodle installs are much more than 74MB each. The private folder is softaculous backups.

Quote

root@morty [/home/costacja.helioho.st]# du -h --max-depth=1
104K    ./httpdocs
792K    ./logs
362M    ./minutice.helioho.st
361M    ./elearning.minutice.helioho.st
12K     ./.composer
195M    ./private
8.0K    ./.ssh
8.0K    ./.trash
48K     ./.github
180K    ./.grunt
4.0K    ./.phpstorm.meta.php
0       ./.upgradenotes
240K    ./admin
164K    ./lib
920M    .

Domain added. It can take up to 2 hours to function.

We don't offer self-service DNS editing at this time. You would need to provide the records you need and we would have to change them on our end if you need custom entries when using our name servers.

We found the invite. It looks like you're half-registered (it shows you clicked the link but did not finish registration, stopping at/after the password screen).

Click the link in your welcome email again and see if it will let you complete the registration.

You're welcome  Glad to see you were able to get the logs and fix the code issue.

Please let us know if you need anything else.

It takes up to 2 hours for a change to development mode to take effect. Wait 2 hours then try again and it should provide more information.

If for some reason it does not, we can escalate it at that point so Krydos can take a look at the logs for you.

Looks like the Apache restart finished or has been unstuck, though the server is still seeing quite a bit of load.

Your website is currently up.

Apache looks like it got stuck while restarting as there's a large number of other maintenance tasks piled up behind the restart in the queue.

I'm waiting for a response in a staff channel about it...

Domain added. The domain may take up to 2 hours to function, and since your account is also mid-move, it may need to wait until the move finishes as well.

Your account has been unsuspended and the mailbox passwords for all of your mailboxes have been randomized. You'll need to reset your mailbox passwords to use them.

I also removed the forwarder from diretoria@escolasmt address. Forwarded emails count as sent messages (and you had 4 recipients, so each email it received caused 4 emails to be sent). We highly recommend not using forwarders, as just receiving mail will cause you to exceed your mail limit through no fault of your own. Users are limited to 50 sent emails per day for the entire account, so with that forwarder, receiving just 13 emails would've caused you to exceed the limit.

Apologies for the delay on this, I'll take a look at it in a little while when I'm at a computer for you.

Unblocked.

It was listed as DDOS, so was the firewall trying to mitigate downtime on Johnny due to an attack (the user whose site was the target of that attack since been banned). During these attacks, anyone who opens more than a few connections to the server is prone to being blocked, including users unrelated to the attack and visitors to your website. In the event of another attack it is completely possible you'll get blocked if you access your site during the attack. 

Yes we do. It can be configured via .htaccess.

Glad to hear it's working. Please let us know if you need anything else.

There was one IP address blocked in these ranges. It has been unblocked, can you try it again now?

If it still doesn't work, I'll have Krydos take a look.

The firewall probably blocked it. Do you know what IP address the connection comes from?

Your account is being reset. You'll receive an email when the reset is complete to create a new account.

As for the space usage, it was caused by 539MB worth of laravel logs in ~/httpdocs/storage/logs because your app was crashing repeatedly. The logs were almost entirely stack traces caused by a missing route.

After you were unsuspended, your site was promptly attacked by 250+ IPs all at once, which caused substantial downtime for thousands of other websites. In addition, upon further review, we've determined that your account is also violating the terms of service (specifically the clauses that prohibits offering modifications or cheats for online games as well as copyright infringement, your script is apparently some kind of keygen or licensing tool for PUBG or a PUBG cheat).

Due to the substantial downtime caused by your site as well as the TOS violation, HelioHost has chosen to issue a permanent ban from our services. You will need to find a new host.

Quote

High CPU spike load. 1495 in 30 minutes

You got suspended because your site suddenly started consuming an excessive amount of CPU and slowed the server down. The usage was coming from PHP. Either your site suddenly saw a massive surge in traffic (e.g. got posted on reddit), it got hit by a bot attack that caused excessive traffic/usage, or something on your account malfunctioned (e.g. buggy code stuck in an infinite loop).

Please resolve the issue quickly.

Unsuspended. It may take a few minutes before you can log in again, and up to 2 hours for domains to function.