wolstech

Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to function.

12 hours ago, MoneyBroz said:

is it the same email as the account you are posting this on?

It was. It's in the invite list even though it didn't actually send. I just resent it.

This support request is being escalated to our VPS admins.

Yes you can buy extra VPS rebuilds if you want them. If I remember right they're $1 each. The vps158.heliohost.us domain as well as any others you've had us set up DNS for will remain valid after the rebuild (though of course you'll need to install and configure whatever software you need on the VPS for them to work).

Escalating to have the rebuild processed.

Glad to hear. Please let us know if you need anything else.

As MoneyBroz said, this behavior is by design. If the system is unable to verify that a domain is actually hosted with us, it is disabled to conserve resources.

Domains are considered to be hosted with us if:

• Their A or AAAA record points to our server IP.
• Their MX is pointed to our server IP.
• For domains using Cloudflare, they can be validated via DNS if proxy is disabled, or by checking if a challenge file placed on the account by the verification system is reachable via your domain (which proves that the origin is set to us on CF), if the proxy function is used.

Note if you use our server for email only, you need to actually put tommy.heliohost.org as the MX for it to validate (email forwarder/mail server proxies are not supported).

Since you use cloudflare, you need to make sure that your origin is actually set to our servers, and that the WAF is not set to with rules that could block traffic from our server (e.g. a geo-restriction that blocks the USA would cause validation to fail).

Your domains are on CF, have an email forwarding service, and the websites worked for me while disabled in Plesk (which indicates they aren't hosted here), so they are being correctly disabled.

I did enable them again for you, but you'll need to actually make one of the changes above to keep them active.

You can reissue the cert manually to add the mail and webmail ones. Note that the webmail one depends on having webmail enabled. If you don't use webmail and didn't enable it, you can ignore it.

The wildcard certificate is not supported.

Domains added. They can take up to 2 hours to function.

Quote

High server load. 10063.00 CPU.

You were suspended for high server load. Something on your account was using a lot of CPU. The most common causes of excessive CPU usage are leaving SFTP sessions open too long, excessive cron/scheduled task usage, scripts that are too heavy (e.g. video converters), or scripts that are broken (e.g. stuck in infinite loops). Since it's been 9 days, I don't have a load chart to look at for your account to tell you exactly what process used the CPU.

Your account has been unsuspended. You should be able to log in within a few minutes and domains can take up to 2 hours to function.

Your site is working properly on my side. Is this still an issue?

A 504 on Johnny usually means the server is overloaded or a script that is too heavy or broken (it's caused by a timeout due to something that can't finish fast enough). Could be anything from DDoS to someone else overusing resources.

Lets see if Krydos might have more information on what happened, as the load charts I can see on our side only show the past hour...

Appears to be working again.

Keep in mind that these errors are normal during Apache restarts on Johnny (502) and Tommy (appears as a 504 instead of a 502), and can last  up to 10 minutes. Apache restarts occur about every 2 hours. https://wiki.helionet.org/502_Bad_Gateway

Morty users don't experience these because the restarts complete in seconds due to the server being both much faster/newer, and less crowded.

What IP is the external connection coming from? We can check if its blocked.

Also, you should be using tommy.heliohost.org:3306 (or if you moved back to Morty, morty.heliohost.org:3306). While it may sometimes work, we do not officially support using the user domains for SQL connections.

Try using tommy.heliohost.org as the hostname instead of your domain.

Also, since your account moved, make sure the remote access is still enabled for the database.

DKIM, SPF, and DMARC have been set up for the domain ekm.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.
 

You're suspended for having more than one account. Users are only allowed to have one account. Which account do you want to keep?

Domain added. Since you use Cloudflare, be sure to create the relevant A record so the domain will work.

The domain can take up to 2 hours to function.

Increased, it'll take up to 2 hours to become effective.

For the space, 920MB of it is in files. Those Moodle installs are much more than 74MB each. The private folder is softaculous backups.

Quote

root@morty [/home/costacja.helioho.st]# du -h --max-depth=1
104K    ./httpdocs
792K    ./logs
362M    ./minutice.helioho.st
361M    ./elearning.minutice.helioho.st
12K     ./.composer
195M    ./private
8.0K    ./.ssh
8.0K    ./.trash
48K     ./.github
180K    ./.grunt
4.0K    ./.phpstorm.meta.php
0       ./.upgradenotes
240K    ./admin
164K    ./lib
920M    .

Domain added. It can take up to 2 hours to function.

We don't offer self-service DNS editing at this time. You would need to provide the records you need and we would have to change them on our end if you need custom entries when using our name servers.

We found the invite. It looks like you're half-registered (it shows you clicked the link but did not finish registration, stopping at/after the password screen).

Click the link in your welcome email again and see if it will let you complete the registration.

You're welcome  Glad to see you were able to get the logs and fix the code issue.

Please let us know if you need anything else.

It takes up to 2 hours for a change to development mode to take effect. Wait 2 hours then try again and it should provide more information.

If for some reason it does not, we can escalate it at that point so Krydos can take a look at the logs for you.

Looks like the Apache restart finished or has been unstuck, though the server is still seeing quite a bit of load.

Your website is currently up.

Apache looks like it got stuck while restarting as there's a large number of other maintenance tasks piled up behind the restart in the queue.

I'm waiting for a response in a staff channel about it...

Domain added. The domain may take up to 2 hours to function, and since your account is also mid-move, it may need to wait until the move finishes as well.