wolstech

You are indeed suspended for high load caused by excessive use of cron. Jobs that run every minute (or that start and don't exit) are basically guaranteed suspensions due to the amount of CPU load they cause. Please reduce the frequency and ensure the job exits as expected.

The job has been turned off and you've been unsuspended. It can take up to 2 hours for your domain to function again.

Domain added. Please be sure to configure DNS.

The domain can take up to 2 hours to function.

Krydos can assist with this.

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Trying to download binaries to /tmp and symlink them.

You're suspended for downloading binary files into /tmp and trying to symlink them. Can you explain why your account was doing this?

You're suspended because your account contains malware. The files in the down folder that were labeled as download clients with Chinese names are malicious. https://www.virustotal.com/gui/file/0b7a989ae07ce603b80f8debcd0517ba22cb04a7a66ba0c1ef9f2180cb146198

In addition, there may also be possible copyright infringement on your account, although we were unable to verify this as the buttons for selecting the content did not work.

Accounts containing malware cannot be unsuspended. Instead, it needs to be reset without a backup, which permanently deletes all of your data including the malware.

Please let us know when you're ready to proceed with the reset.

It has nothing to do with multiple accounts.

This time around you're suspended for high load because you left an SFTP session open for several hours and used up your CPU quota. SFTP consumes CPU usage just sitting there idle, even if you're not actively transferring files. You need to be disconnecting your sessions as soon as you're done using them.

Do you know why this happened?

Something is blocking your connection to the server. More than likely, it's going to be something like your ISP blocking it or antivirus flagging it as malicious, since it does not appear to be on our end.

I'll also have Krydos take a look to make sure it's not something wrong with the firewall that I can't see in the admin tools.

No it's not. Custom inbound ports are not supported on the shared hosting Plesk plans.

If you want to open inbound custom ports, you'll need to buy a VPS instead.

15 minutes ago, MoneyBroz said:

Is the file in the cgi-bin folder?

He deleted the entire httpdocs folder and turned off Apache on top...

It looks like you broke your account by deleting httpdocs (and cgi-bin, which was inside). Apache was also turned off. The httpdocs folder is your document root (Plesk does not use or honor public_html), and CGI runs through Apache on Plesk, so turning that off also prevents Python from running. I've renamed your public_html to httpdocs, fixed its permissions, recreated cgi-bin, and turned Apache back on. 

Please give it 2 hours for everything to take effect. Once everything has updated and Apache has restarted, this link should work for you: https://flab.heliohost.us/cgi-bin/test.py 

The IP address is not blocked, so it's not a firewall issue on our side. Are you able to try a different Internet connection (perhaps a cell phone data plan?)

It supports python, but it has an older version of python than Johnny and Morty. Note that there is no user interface for Python.

https://wiki.helionet.org/Python_Tutorial

Lets see what Krydos says about this, as I'm not sure if hosting what sounds like an internal system for a business will be an issue (I'd assume not as long as it is not public facing).

Krydos can exchange this for you. Keep in mind that for VPSes, the $4 cost is per month, so you will need to set a subscription up as well (or make a one-time payment for 6 months of service at a time).

Escalating to have this exchanged for you.

What error are you receiving? Is it just timing out?

If you're not able to connect to the server at all, please post the IP address of the connection you're using (you can see that here: https://heliohost.org/ip.php)

Sure. Please remove the commercial website within 24 hours. Please let us know when the site has been transferred so we can remove the domain from your account.

Unsuspended. The domains can take up to 2 hours to function.

Unsuspended. Your domains may take up to two hours to function.

You're suspended because we have reason to believe you were using Johnny to run a website that belongs to a commercial business. The Johnny and Tommy plans cannot be used to run commercial websites. Normally, we would offer a free trial of Morty for this, but you've already had a trial previously and chose not to purchase, so you were suspended instead.

If you wish to keep your website hosted here, you'll need to either purchase a Morty subscription or prove that your website does not belong to a commercial business. 

How would you like to proceed?

If you need these, you can purchase a VPS and install tomcat. https://heliohost.org/vps/

We haven't offered support for Java on the shared hosting since 2021. We hope to eventually offer it again, but there's currently no estimate as to when this will happen.

Your account was moved to Morty because we determined during a routine compliance audit that your account is being used to host a commercial website, which is not permitted on Tommy or Johnny due to our discounted Plesk licensing on those servers. From our terms of service:

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Johnny and Tommy plans are intended for non-commercial uses, such as hobbyists, development environments, registered nonprofits, and personal websites. Microbusinesses that just launched are acceptable but are subject to review. HelioHost reserves the right to require users switch to Morty or a VPS if it is determined that your website belongs to a commercial business. This is a requirement of Plesk's nonprofit licensing.

You should have received an email similar to the below, however because you were one of the first accounts moved, it's possible it moved before the email notification was in place.

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Congratulations! You have been selected to receive a free trial of our best hosting plan: Morty!

The Morty plan is our fastest hosting designed for production websites and commercial businesses with the best possible uptime we can provide. You don't have to worry about getting suspended for high load. You don't have to worry about getting suspended for inactivity if you forget to log in. You don't even have to worry about getting suspended for hosting a commercial website, which would violate our terms of service on Tommy or Johnny.

At any time during the trial, you can make the upgrade permanent by going to heliohost.org/dashboard/billing and using one of the payment buttons to add a prepaid balance to your account. If the billing page isn't showing up yet, you may need to wait a few minutes for the move to complete and try again. We hope you enjoy the best hosting plan that HelioHost has to offer.

You are receiving this free trial because we believe you may be violating our terms of service by hosting a commercial website on the Tommy plan. If you choose not to remain on Morty, you must either demonstrate that your website is not commercial or remove the site before downgrading back to Tommy. Failure to remain upgraded, demonstrate that your site is not commercial, or remove the commercial site may result in suspension when the free trial ends.

This restriction is required by Plesk, which provides discounted licenses for Tommy and Johnny on the condition that we do not allow commercial websites to be hosted on those plans. This agreement saves us more than $2,300 per year, so losing it would have a significant financial impact. For this reason, commercial websites must remain on Morty, which costs as little as $1 per month.

Please let us know if you run into any issues or have any questions regarding the free trial. You can reply to this email, contact us on our forum at helionet.org or chat with us at heliohost.org/chat

You'll need to prove the websites on your account do not belong to commercial businesses, start paying for Morty, or remove the commercial websites before the trial expires.

Your account has been reset. You'll receive an email shortly with a link to start over with a new account.

If you need anything from your old account, the data can be downloaded from https://heliohost.org/backup/ once the reset is complete.

Fixed missing DNS zone.

How do you want this written? Is tkgagenthub.helioho.st OK?

Also, keep in mind that we cannot directly rename an addon domain, but rather delete it and re-add it, which will cause the content of the domain to be deleted. Is this OK?

Our VPS plans would likely run this quite well. https://heliohost.org/vps/ The exact plan needed would depend on how heavy the server is on memory and CPU, but I'd expect the Mercury or Venus plan to be sufficient. All VPS plans include a dedicated IP, root access, and unlimited (within reason) bandwidth. We have other users who have hosted game servers on a VPS without issue.

If you're interested, you can submit an invite request through our website for one and let us know your username/email so we can approve it. We do have some capacity available despite the "full" message (which is currently showing due to a backend billing system upgrade project)...https://helionet.org/index/topic/68461-vps-signups-invite-only/?do=getNewComment

Krydos might be able to install that module for you.

As for those other logs, odds are either your domain was still setting up, or your permissions were wrong at that time.

2 hours ago, natsuu said:

Could you also install a Let's Encrypt SSL certificate for natsu-scripts.fr? I cannot install it myself. Thank you!!

You need to configure DNS on the domain so it's actually hosted here before a certificate can be installed. You can do that by either using our name servers (ns1.heliohost.org and ns2.heliohost.org) or by using A and AAAA records pointed to the IPs shown in Plesk.