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wolstech

Chief Risk Officer
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Posts posted by wolstech

  1. It's because your .htaccess contains php_value statements, which we don't allow (users are not permitted to change PHP settings, especially the memory limit or execution time limits).
     

    Invalid command 'php_value', perhaps misspelled or defined by a module not included in the server configuration, referer: https://allpeptides.net/

    I just commented it out for you and the 500 error went away. Now it looks like you need to reinstall WP as the software itself is also broken.

  2. Select the domain, then if the option for Node is missing, select the "Get Started" tab to find it. I have no idea why some domains show it on the "dashboard" tab, while others do not, but the links go the same place regardless of which tab its on.

    Quote

    Also, plesk has an annoying message on the lower right bottom that says "The dump of aguxone_virgofest_db is ready. You can download it." that came from when i backuped the database, but never dissapeared.

    There should be an X on that message to close that. These don't close themselves. Messages that appear on the admin side often do the same thing (stay until closed).

  3. A subscription limit of 0 means you've been blocked from sending email. Users are limited to a maximum of 50 emails per day. Your account sent 73 back on October 25 and lost its ability to send email as a result. Note that for our accounts, we count by recipient so a single email sent to 2 people will count as 2 emails.

    I've gone ahead and reset it for you. You should be able to send email again shortly.

  4. The specified backups have been discarded and the scheduled backup job has been turned off to prevent recurrence. If using scheduled backups, it's recommended to configure them with remote storage to prevent this from happening.

    Your domains can take up to 2 hours for the 503 Service Unavailable error to go away.

    Please let us know if you need anything else.

  5. The only purchase we see in our system is a single $2 payment to move an existing Johnny account to Tommy. The $2 tommy upgrade does not include a space increase.

    If you purchased a space upgrade as well, please provide the transaction number of the purchase and we can research. The charge should be for $25 and would be separate from the move to Tommy charge.

  6. You can post a topic asking for a domain or the like to be redacted, but it really doesn't make much sense.

    DNS will show where a domain is hosted unless (quite-significant, especially if email is needed) effort is made to completely hide where the site is hosted. Even then, attackers don't necessarily care where it's hosted, as most attackers are just using bots that go looking for things like unpatched Wordpress installations to break into...those methods of compromising a site are mostly the same regardless of hosting company, and the mitigations are also mostly the same (install updates when they come out, don't use software from dubious websites, etc.)

  7. No. Users cannot delete their own content. We can hide topics from visibility on our side, but you would have to request that individual topics be hidden. Generally, the idea is that topics are left in place so others can learn from people's experiences.

    It is possible to request we delete the forum account without affecting the hosting account, however having a forum account that matches your hosting account makes support much easier if you ever need it.

  8. The name servers would be ns1.heliohost.org and ns2.heliohost.org if you're able to change them (I know afraid.org often doesn't let you). If you're able to set NS records, this should work. I do know that the "normal" DNS service provided by afraid does not work properly with our service (notably has compatibility issues with the records needed for email to function).

    Do you want us to go ahead and change the domain?

     

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