wolstech

This is probably going to need to be handled by Krydos again since I assume this is related to your VPS.

Also, please do not post these requests in the "Website Management and Coding" forum as it will cause a delay in response. That section is not for meant for technical support and staff do not routinely read it. These requests should be posted in Customer Service for fastest response.

Yes, but it wouldn't help in your case because your account's email service is disabled due to repeated overuse (looks like you had it disabled twice then got suspended for it the third time). All 3 of those incidents happened around the end of August 2024. It looks like your account was sending hundreds of emails per day (144, then two different cases of 278 emails in one day). The limit is just 50/day.

Do you know why this happened?

You're welcome  Thanks for using our service!

Domains cannot be renamed but rather have to be removed and re-added, which will delete the content associated with them. Is this OK?

It doesn't look like we have any current banners that can be used for promoting our service. We used to have a whole bunch over here, but the links are long since dead (there are a few on page 3 that MoneyBroz re-posted recently that still work, but they're a non-standard size of 210x91). I'll ask in a staff channel for you to see if there's any other options, and you're also welcome to create one and share it for others to use  

Domain added. It can take up to 2 hours to function.

Then we'll just leave yours unsuspended. We're looking into a human-review-based process to avoid this going forward, because  the automated multiple account detections have excessive false positive rates.

Sorry about the hassle and enjoy your account  

Since the other account is still suspended in this matched pair, I'll just unsuspend it for you instead.

Is the other account yours? The other account is on Tommy. If this is yours, we can combine them so the disk space and both domains are on one account.

Unsuspended.

The large bulk of your space is automatic backups of an easyappointments installation:

root@morty [/home/nlbarbershop.com/httpdocs/prenotaora/storage/backups]# du -hs
793M    .

Do you want me to empty that folder?

Domains cannot be directly changed, but rather have to be deleted and re-added. Doing this will delete the content associated with the domain being removed. Is this OK?

You need a VPS if you want to run a game server. https://heliohost.org/vps/ We do not specifically provide game hosting, but a VPS is just an empty linux box that you can install a game server on.

This is a Krydos question. I'm not sure if our system can do this or not (and if so, I'd imagine Krydos would need to edit the Apache config to do it as Google shows the relevant commands are not supported in .htaccess). Usually Flask is implemented via WSGI on our service (https://wiki.helionet.org/Flask), not as a self-hosting application with a proxy in front of it.

Escalating.

Domain changed. Please be sure to configure DNS. 

The domain can take up to 2 hours to function.

Your pending suspension has been cancelled.

Accounts associated with the Philippines tend to get flagged all the time due to the small number of available IPs and the prevalence of students (at least one larger university there uses our services for coursework). School networks, public wifi, and even VPNs are a common cause of this, and these days I'd almost go as far as to say 80%+ of these detections are false due to shared networks.

Domain added. It can take up to 2 hours to work.

For the A records, the IP addresses can be found in Plesk. Click on your domain when you log in, and they appear at the bottom below all of the options. Please keep in mind that the IP address of your account will change if you purchase an upgrade to Tommy or Morty, or if maintenance results in the account moving to a new server (e.g. due to server rebuild).

Glad to see you got it working.  

As above, please be mindful of the 50/day limit with that forwarder. If the forwarder ends up getting too much email, it can easily get your email service disabled. If that happens, just let us know and we can turn it back on. The best solution for "forwarding" email without actually forwarding it is to turn off forwarding in Plesk and instead set up Gmail as a client to check the mailbox (in Gmail, go to settings->Accounts and Import->Check mail from other accounts, and add the Plesk mailbox). It achieves the same result without you needing to worry about the forwarder exceeding the sending limit.

Recreated. Please see PM for additional info and questions regarding MSSQL.

Go into that mailbox’s settings in Plesk, then the forwarding tab, then UNcheck the option “don’t deliver copies to the Plesk mailbox”. 
 

Once that’s turned off, you should get a copy in the Plesk mailbox and also a copy forwarded to gmail.

You have to have a Lily account to use MSSQL.

If I remember correctly, you previously had me delete your Lily account, or if it still exists I don’t know what the username is.

It's something on your end. While I can't see the contents of your mailbox since I don't have a password, it does have something in it as it shows a size of 26KB.

Also, I created a second mailbox on your domain called hhtest to test this and sent a message from our Gmail-based support system to it. It delivered just fine.

I just reviewed your DNS and Plesk settings. Your mailboxes are set up correctly and Roundcube works on the email subdomain. For DNS, I don't see the TXT records for SPF and DKIM, but it's possible I can't see them due to Cloudflare. Those would only affect sending email anyway, not receiving it.

Silly question, but with the delivery issue, are you talking about the Plesk mailbox that's forwarded to gmail? Gmail will not accept forwarded mail that originally came from itself, so if you send a message from Gmail to a Plesk mailbox that has been forwarded back to gmail, the message will simply disappear. This is a limitation imposed by Google.

Also, for forwarded mailboxes, messages aren't kept in Plesk (and so won't show in Roundcube) unless you clear the "Don't deliver copies to the plesk mailbox" option...

Finally, keep in mind that forwarded emails count towards your 50/day limit, so getting a sudden wave of unwanted incoming mail could result in your email service being removed.

That's actually a little outdated now. These have changed:

• SSL is now automatic, no need to request it, but it can take up top 24 hours for the certificate to issue.
• SMTP host if you need mail is just tommy.heliohost.org since Tommy was updated.
• Server now supports .NET 8 and .NET 9 in addition to the versions you listed.

Please check your PMs for information regarding your Lily account.

Where are you create the mail accounts and where you install Roundcube are two separate things. They're not connected to each other.

To do what you want to accomplish, you should create the mail accounts under my-domain.com, but install roundcube under the email subdomain.

You need to select my-domain.com when you first go into Plesk before creating them. They are considered two separate websites.

If you go into the settings for email.my-domain.com then create them, the addresses will end up under the email subdomain.

You can do that in Plesk. Click your domain, then the mail tab, then mail accounts. Click the + to add them.

Added. You'll need to create an A record for it pointed to the IP address is shown in Plesk in order for it to work. It can take up to 2 hours to function.

For SMTP and IMAP, use tommy.heliohost.org.