wolstech

This account was one of 3 in a group that got flagged, and based on the other details, only 2 of them are actually the same user.

Unsuspended. It may take up to 2 hours for everything to work again.

The node application on your account started consuming an excessive amount of memory and got it suspended. Please fix or remove the node application promptly.

Unsuspended. it may take a few minutes before you can login again, and the domains can take up to two hours to function.

It is indeed suspended due to multiple accounts, though the public IP address is not the only reason the suspension was triggered.

That said, since all of the accounts in question are still suspended, I've unsuspended this one for you. It can take a few minutes to work again, and the domains can take up to two hours.

Unsuspended, please remove it within 24 hours.

It may take a few minutes before you can login again, and your domains can take up to two hours to function.

No it does not. VPSes come as an empty linux VM with root SSH access. If you want a control panel, we can provide Hestia for free upon request (just let us know you want Hestia after you buy it and we can rebuild it with Hestia included).

Plesk is an option on VPSes too, but if you want to go that route it adds about $15/month to the price of the VPS because we have to pass along the license fee Plesk charges. You might also need to buy more than the base 1GB RAM for Plesk to perform acceptably.

You're suspended for what looks to be a node proxy for Gemini running on your account. It's not really a traditional proxy like the ones that usually get people suspended for this reason, but the terms do say that you can't run a proxy of any type on our Plesk plans as they use too many resources.

Let us know when you're ready to remove the node proxy and we can unsuspend you.

That account's registration is not finished. Try the link in the email again to see if it will let you complete registration.

If it does not, let us know and we'll cancel the partial registration and send you a new invite to try again.

This support request is being escalated to our VPS admins.

Ah that's the issue. I've been looking at your Plesk account since that is was what matches your username mm1. Thanks for clarifying it's the VPS with the issue. 

Krydos or MoneyBroz will need to take a look at that for you since it's a VPS issue. Escalating.

You have two different accounts, so two different blocks of storage, each of which is managed separately. Specifically you have:

• 1000MB on Morty
• Your VPS storage.

You have to log into each of these separately depending on where you want the files stored. If you log into mm1 on Morty, you cannot upload files to the VPS using the plesk interface. You can only upload to the Morty storage through Plesk.

For the VPS, you'll likely need to upload through an SFTP connection unless a control panel was installed.

You don't have a tommy account that I can see. Your Tommy account became a Morty account when you upgraded it.

Removed.

This is not supported. Plesk uses httpdocs instead of www as the document root for the main domain, and renaming it can cause your account to malfunction.

You can't. It's disabled for security reasons on all Plesk plans.

If you need access to SSH, you have to buy a VPS instead.

Disk space usage can be seen in Plesk. You just log in and select Account on the left side. The "resources" section on that page will show what you're using overall.

There is no limit on the number of files. The limit is based on storage space. If it fits within your 1000MB quota, you should be able to upload it.

We haven't received any other reports of issues with SFTP on Morty, so this may be a connection issue of some kind. Does it work if you upload via the Plesk file manager? 

Also, how big is the file? Your account only has about 148MB free (showing 852MB of 1000MB used at the moment).

Alias added. It can take up to 2 hours to function.

Do you plan to redirect one domain to the other, or do you want both domains to work and show the same content?

This looks like it may be a bigger issue with Tommy. I just found what I think may be other accounts that are similarly broken. Escalating to Krydos.

The home directory for this account is completely empty. The httpdocs folder and even the logs folder is missing.

A backup dated 2024-09-28 is available for this account. Would you like to restore it?

Unsuspended.  

It might take a few minutes before you can log in again, and domains can take up to 2 hours to start working.

It's for excessive CPU coming from systemd. Yes leaving FTP connections open continuously will cause it, as can having cron jobs set to run too frequently. This was your load chart over the past 24 hours.

Are you ready to fix the issue?

No it should not affect the ability to log into Plesk. If you cannot sign in through https://heliohost.org/login/ , my next suggestion would be to try resetting the password.

Domain changed. It can take 2 hours or more before it works.

You're suspended because WordPress got hacked and your account is full of malware. This is extremely common for Wordpress and is a major reason we recommend avoiding it.

Because the account is full of malware, you'll need to reset your account (which deletes your data) and start over. Are you ready to reset your account?