wolstech

No problem. I've unlinked your paypal account from the imaraproducts account and have unsuspended both accounts. It can take several minutes before you'll be able to log in, and the domains can take up to 2 hours to function.

In the future, please contact support before you buy an account for another person. The suspension occurred because our system detected that you suddenly bought a second account that wasn't on Morty, which is prohibited as you're aware. Note that if we detect similar or cross-hosted content on either of these accounts, or if we detect the same user logging into both accounts, they may be subject to resuspension and a requirement to move to Morty to be unsuspended. 

Apologies for the delay on this. Your account has been unsuspended and should work again in the next few minutes. The domains can take up to 2 hours to function.

The domain has been added, but in order to actually host it with us you must do 1 of the following 2 options.

1. Use our nameservers by logging in to your registrar and setting your NS records to ns1.heliohost.org and ns2.heliohost.org
2. Use any external DNS that you want, Cloudflare is a popular free option, and create A and AAAA records pointed to the IPs shown in Plesk.

The memory and execution time values are intentionally limited to prevent excessive load. You'll need a VPS if you want the settings you listed. Note that we generally recommend not using Wordpress at all due to how bloated it is. https://wiki.helionet.org/WordPress

As for the upload and post sizes, we can easily increate those for you. What version of PHP do you use?

This issue has been resolved. The mail server wasn't working on Tommy because of an issue with an SSL certificate.

I created a new mailbox called test on your domain and it has the same issue...perhaps this is related to the updates done yesterday?

Escalating.

Escalating so Krydos can cancel it for you.

You should be able to log into your dashboard via our website and cancel it from there. https://heliohost.org/login/ Make sure you use the username associated with the VPS (wishplorer) to log in.

If you're unable to cancel it yourself, let me know and I'll have Krydos cancel it for you.

The missing 0.5 is because you sent a really short message and used HTML formatting without proper tags (this is probably a mail client issue, a real message in plain text would've passed the tests that caused the 0.5 to be taken off). You should be good.

DKIM, SPF, and DMARC have been set up for the domains chiquipolis.com and backupchiquipoli.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. 

Your account has been reset. When it finishes, you'll receive an email with a link to create a new account.

If you need any data from the old account, a backup will be available at https://heliohost.org/backup/ once the reset is complete.

Domain added. Please be sure to configure DNS with either NS records pointed to ns1.heliohost.org and ns2.heliohost.org or A and AAAA records pointed to the IPs shown in Plesk.

The domain can take up to 2 hours to function.

These aren't set up by default. What domain do you need these set up on?

No worries, thanks for letting us know it's two people in the same house.

We'll cancel the suspensions on qutegifts and thepottervault. It looks like ninagart is already deleted.

Domain changed. Please be sure to configure DNS for the new domain using either NS records pointed to ns1.heliohost.org and ns2.heliohost.org, or A and AAAA records pointed to the IPs shown in Plesk. It can take up to 2 hours to function.

If any data is missing after the change, a backup is available at https://heliohost.org/backup/ of the account from prior to the domain change.

That account has already been unsuspended.

For the new domain, please use ns1.heliohost.org and ns2.heliohost.org as the name servers.

Unsuspended and domain added. Please be sure to configure DNS. The domains can take up to 2 hours to function.

Those usually get created when scheduled tasks are used to allow for common system commands to work.

Did you set up a scheduled task around that time yesterday?

That domain can't be added because your account currently has a pending suspension for violating the terms of service.

What browser are you using to complete the registration? Also, are you able to provide a screenshot of the error you're seeing? 

On our side if looks like you filled out everything and just didn't complete the last step.

The domains do not fit on your account as there is a limit of 5 domains on Johnny.

If you want these added, you'll need to either upgrade to Tommy (which has a 10 domain limit) or remove 2 domains from Johnny first.

The specified backup has been discarded and your account has been unsuspended.

The domains can take up to 2 hours to function again.

That username is already in use. Also, keep in mind that hosting account usernames cannot be changed without resetting your account, which deletes all of your data.

We can change your main domain though if you would like, as the domain is available.

This is a quirk with how Plesk calculates space.

The main domain's space meter includes the entire home folder, which includes all of the domains on the account. The space meters for added domains usually only show non-file stuff specific to that domain (like mail and logs). All of your files for the telenove and salt subdomains are being counted under the lia.helioho.st's space.

See https://helionet.org/index/topic/67060-hh431164-new-vps-account-request-aapanel/#comment-298850