wolstech

Usually this lasts about 10 minutes, so 30 is a bit excessive.

Escalating.

Did you try again in a bit as it says?

For Johnny users, this is normal every day around 1100-1200 EST when the server performs its routine database restart.

Your account has been reset, and you'll receive an email shortly with a link to complete the process and create a new account.

If you need any data from your old account, a backup of your old account may be available at https://heliohost.org/backup/ once the process is complete. Note that if your account was reset due to malware or a Terms of Service violation, a backup of your account will not be created.

No. That said, it will still get killed if you exceed your load limit and get suspended. As of right now, it looks like the script is using so few resources that that won't be an issue.

Krydos will need to look at this. It show active in the admin tools on my end but is still displaying an inactive page...  

Escalating...

It looks like its working to me. If you replace the files, you may need to expressly restart the app in Plesk, and/or wait 2 hours for Apache to restart before you see any changes. During that time, you may see errors.

https://api.qutegifts.co.uk/api/health

We don’t allow outbound on nonstandard ports by default. I assume the remote end’s port can’t be changed? If not Krydos can unblock it.

That module doesn't appear to be installed, but we may be able to add it. If you decide to run it here, let us know and we can look into whether that can be installed for you.

You can see a list of modules available on Tommy here: https://krydos1.heliohost.org/pyinfo/info3.12.py

I wonder if the Tommy upgrades last week broke it. Kind of weird that you can't change the password, as that would usually be the first suggestion.

Are you using FTP(S), or SFTP? I would suggest trying SFTP if possible (use tommy.heliohost.org as the host name, port 1373, and you plesk username and password for the credentials).

That's normal for new accounts since we don't set those up by default.

DKIM, SPF, and DMARC have been set up for the domain potato-launcher.heliohost.us. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.
 

No problem. I've unlinked your paypal account from the imaraproducts account and have unsuspended both accounts. It can take several minutes before you'll be able to log in, and the domains can take up to 2 hours to function.

In the future, please contact support before you buy an account for another person. The suspension occurred because our system detected that you suddenly bought a second account that wasn't on Morty, which is prohibited as you're aware. Note that if we detect similar or cross-hosted content on either of these accounts, or if we detect the same user logging into both accounts, they may be subject to resuspension and a requirement to move to Morty to be unsuspended. 

Apologies for the delay on this. Your account has been unsuspended and should work again in the next few minutes. The domains can take up to 2 hours to function.

The domain has been added, but in order to actually host it with us you must do 1 of the following 2 options.

1. Use our nameservers by logging in to your registrar and setting your NS records to ns1.heliohost.org and ns2.heliohost.org
2. Use any external DNS that you want, Cloudflare is a popular free option, and create A and AAAA records pointed to the IPs shown in Plesk.

The memory and execution time values are intentionally limited to prevent excessive load. You'll need a VPS if you want the settings you listed. Note that we generally recommend not using Wordpress at all due to how bloated it is. https://wiki.helionet.org/WordPress

As for the upload and post sizes, we can easily increate those for you. What version of PHP do you use?

This issue has been resolved. The mail server wasn't working on Tommy because of an issue with an SSL certificate.

I created a new mailbox called test on your domain and it has the same issue...perhaps this is related to the updates done yesterday?

Escalating.

Escalating so Krydos can cancel it for you.

You should be able to log into your dashboard via our website and cancel it from there. https://heliohost.org/login/ Make sure you use the username associated with the VPS (wishplorer) to log in.

If you're unable to cancel it yourself, let me know and I'll have Krydos cancel it for you.

The missing 0.5 is because you sent a really short message and used HTML formatting without proper tags (this is probably a mail client issue, a real message in plain text would've passed the tests that caused the 0.5 to be taken off). You should be good.

DKIM, SPF, and DMARC have been set up for the domains chiquipolis.com and backupchiquipoli.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. 

Your account has been reset. When it finishes, you'll receive an email with a link to create a new account.

If you need any data from the old account, a backup will be available at https://heliohost.org/backup/ once the reset is complete.

Domain added. Please be sure to configure DNS with either NS records pointed to ns1.heliohost.org and ns2.heliohost.org or A and AAAA records pointed to the IPs shown in Plesk.

The domain can take up to 2 hours to function.

These aren't set up by default. What domain do you need these set up on?

No worries, thanks for letting us know it's two people in the same house.

We'll cancel the suspensions on qutegifts and thepottervault. It looks like ninagart is already deleted.