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wolstech

Chief Risk Officer
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Posts posted by wolstech

  1. Your account looks fine on our end. Is there a specific error you're seeing?

    (Note that while accounts can send email right after creation, most email providers will not accept the emails unless you request SPF and DKIM... these email security features are not set up by default).

  2. The domains do not fit on your account as we lowered the domain limit on Johnny accounts to just 5 back on January 28. https://helionet.org/index/topic/66787-domain-limits/

    You're allowed to keep your existing domains as-is (you have 8), but if you want to make any changes, you must comply with the new limit, which for you would require removal of at least 3 domains to bring the total down to 5. If you want these two added, you'd actually need to remove 5 domains (so you have 3 + the 2 new ones).

    If you need more than 5 domains, you will need to upgrade your account to Tommy (which still has a 10 domain limit), or Morty (15 domain limit), or more (by having more than one Morty account).

  3. You can renew the certificate in Plesk under SSL/TLS certificates (select the option to secure mail when reissuing the certificate).

    That said, the supported mail configuration is to use tommy.heliohost.org as the server for IMAP/SMTP instead of your domain. Doing that will prevent this issue (as well as several others).

  4. You can often see the errors in the Logs section of Plesk.

    Otherwise the errors should just show when your application runs (display_errors is on by default, but you may need to modify your code to see them if it's set to prevent displaying errors).

  5. You're suspended for high server load. Something went very wrong with your node app it looks like...it suddenly used some absurd amounts of memory, caused Johnny's load to skyrocket to over 130 (which caused downtime), and subsequently got you suspended for excessive memory usage (graph shows usage Monday at 1600 UTC to Tuesday 1600UTC)

    Can you explain what happened here?

    image.png.67eaff6035cf21b113054a83deb68310.png

  6. That topic (and the wiki guide, which has long since been written) is only applicable to accounts on our Plesk servers. It looks like you have  a VPS.

    You'll need to find a guide for setting up Flask on a VPS and follow that instead (there's many online), or you could create an account on one of the normal Plesk plans (you can have both a Plesk account and a VPS) and use Flask on that account.

  7. The majority of your account is being used by databases and files. You need to free up about 550MB to get below the limit, so either we need to delete most of your files, or we need to drop the databases.

    Alternately, you can purchase more space instead. https://heliohost.org/dashboard/storage/ The system will unsuspend you automatically if you buy more space.

    Do you still want something deleted? If so, what?

    image.png.616b67450bf1ab1924c6b4ef6ae7ea9b.png

  8. It's because your .htaccess contains php_value statements, which we don't allow (users are not permitted to change PHP settings, especially the memory limit or execution time limits).
     

    Invalid command 'php_value', perhaps misspelled or defined by a module not included in the server configuration, referer: https://allpeptides.net/

    I just commented it out for you and the 500 error went away. Now it looks like you need to reinstall WP as the software itself is also broken.

  9. Select the domain, then if the option for Node is missing, select the "Get Started" tab to find it. I have no idea why some domains show it on the "dashboard" tab, while others do not, but the links go the same place regardless of which tab its on.

    Quote

    Also, plesk has an annoying message on the lower right bottom that says "The dump of aguxone_virgofest_db is ready. You can download it." that came from when i backuped the database, but never dissapeared.

    There should be an X on that message to close that. These don't close themselves. Messages that appear on the admin side often do the same thing (stay until closed).

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