wolstech

Please check your PMs for information regarding your Lily account.

Got a response already...the backup system is still down due to the recent outage.

We're waiting on our provider to turn a storage appliance on for us...so yeah, just try again later/tomorrow.

Backups are usually available instantly once you request them. The outage may have caused something to happen that's preventing the download though.

I've asked about it in a staff channel and am waiting to find out more about why this would happen...

Domain renamed.

That said, the domain you requested is showing as for sale and hasn't been purchased so it's not going to work: https://heliohost.org/partners/namecheap/kindstance.org.uk 

Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account:

1. You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost.
2. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you.
3. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.

In your case, the bulk of your data is in the git folder (540MB), with the other 460MB in httpdocs.

Glad to hear. I've also gone ahead and set up DKIM, SPF, and DMARC for you for the domain techhouseservices.com so providers like Gmail will actually accept your email.

We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.
 

Escalating to have the rule checked for you.

The rule shouldn't just get removed suddenly (moving your account is actually the only thing you could do on your side that would cause it, as a firewall rule would be per-server, not per-user).

You're using this page right to renew it right? https://heliohost.org/renew/

Do you have any extensions installed? If so, try renewing it using an incognito window.

If for some reason it still won't renew, let me know and I'll renew it on my end.

What browser are you using?

Domain added. Please be sure to configure DNS.

The domain can take up to 2 hours to start working.

DKIM, SPF, and DMARC have been set up for the domain eliazar.heliohost.us. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.
 

The domain techhouseservices.com is not hosted here. You need to change DNS at your domain registrar if you want to host that domain with us. You need the NS records to point to ns1.heliohost.org and ns2.heliohost.org if you want us to manage DNS and email for you.

They're currently pointed to Hostinger's DNS: https://bybyron.net/php/tools/dns_records.php?domain=techhouseservices.com&rec=NS

We recommend avoiding Wordpress for this exact reason. It's extremely inefficient, slow, and insecure compared to almost every other choice: https://wiki.helionet.org/WordPress It's also the #1 leading cause of hacked accounts and accidental bans.

Upgrading to Morty (or a VPS, perhaps with a control panel on it for ease of use) would improve performance, but even there you're probably not going to get sub-1 second load times without switching away from WP.

No it was definitely your second. Here's the logs for your account (redacted section is email and IP). Times are in UTC.

The cron job for every minute has been deleted, the file Voldox_bot.py has been renamed to Voldox_bot.disable so it cannot execute, and you've been unsuspended. Please delete all related files and do not run that bot here again. It is WAY too heavy (and apparently does not exit properly). Also, I would suggest not running scheduled tasks more often than every ~30 minutes. 

This is your second suspension for this. A third suspension for excessive load may be permanent.

Unsuspended. The account may take a little while to start working.

Whatever you were running was a bit too heavy. Please reduce the usage.

You can run cron as often as you need, but keep in mind that cron tasks cause load like everything else. Run them too frequently and you'll just end up suspended again. 10-15 minutes might be fine provided the script you're running isn't too heavy, but if it uses a lot of memory it could be too often. Really depends on the script.

Unsuspended. The account can take a few minutes to work again.

High server load most likely. If the server is too busy, Passenger tries to start your app but the server can't finish in time, so it times out and that error appears.

What is your account's username?

I see a working website "TanzilSkills - Professional Learning Platform" when I visit your domain.

Is there a specific place you're seeing this?

Subdomain added. The domain can take up to 2 hours to function.

Please check your PMs for information regarding your Lily account.

The name servers you need to use are ns1.heliohost.org and ns2.heliohost.org by the way. Looks like MoneyBroz didn't answer that part.

Sharing a network connection or computer will definitely do this. We generally recommend that if an account is being used for school to use their school email address so we know its an education account (this also helps others in their class avoid the same issue if they happen to also use us). He can change his email address in Plesk.

Unsuspended. They might take a little while to work again.

Domain added. You'll need to configure DNS for the domain to point to the IPs shown in Plesk. The domain can take up to 2 hours to function.

Yes our server will generate a certificate for you once DNS is configured, or you can issue it manually from Plesk. Note that it can take 2 hours for SSL to work once a certificate is installed.

As for moving, you should be able to just download everything from your old host to your computer, then upload it here via either Plesk File Manager or an SFTP connection (use host tommy.heliohost.org, port 1373, protocol SFTP, and your plesk username and password). If you have a lot of files, zipping them will make the transfer much faster because you can upload one file then unzip it in the file manager, vs. uploading 1000s of individual files.