wolstech

Your account is being reset. When the reset completes, you'll receive an email with a link to finish setting up a new account.

After the process is complete, your old account's data will be available for download at https://heliohost.org/backup/ in case you need any of the content.

Domain added. It can take up to 2 hours to function.

Escalating so this can be installed.

Please keep in mind that we do not offer redis hosting, so you'll need to connect to an external redis instance.

To clarify this, you were suspended because you have your contact email address set to an address that is hosted on the account. Doing this makes it impossible to regain access to your account if you need to do something like reset your password.

Normally, our process when this occurs is to quietly revert the change to the email address that was used during sign up. However, in your case the email address you used to sign up couldn't be used either as it violated the terms of service by being disposable.

Please provide a valid, nondisposable, email address that is not hosted on the account, and we will update your account and unsuspend you

Domain test2.helioho.st has been added. It can take up to 2 hours to work.

Note that there is a limit of 10 domains per person, you're now using 9.

Deleted.

Thank you for using HelioHost.

For one time donations, just a Tommy account and extra space at the moment. Sometimes we offer additional incentives when we have fundraisers though.

Our other offerings (Morty and VPS) are commercial subscriptions that have to be continuously paid for to keep them active. Morty accounts turn into Tommy accounts if they run out of money. VPSes get turned off and eventually deleted.

We are not a domain registrar, so cannot accept a domain transfer. You need a service like namecheap for that.
 

To actually host the website on that domain here, all you need to do is change the domain's nameservers to ours and request the domain be added to your hosting account.

It's no longer possible to move cPanel accounts as that process required the cPanel servers still be running...those were retired and deleted years ago at this point.

Since it was a Tommy account, we can send an invite to a new address for you so don't have to donate for a new account, but it will be an empty account. If you want to go this route, what email address do you want the invite sent to?

Without the email account attached to the backup, there is no way to recover the data unless Krydos has another way of verifying identity (I'll leave that to him). If you still had the email account, the process would be to verify via email, then download the backup and manually unpack it, request an invite for a replacement account at your new email address, and rebuild the websites on the new account using the files out of the archive.

Domain added. Please be sure to configure DNS.

The domain can take up to 2 hours to function.

Your account has been reset. Once the reset finishes, you'll receive an email with a link to set up a fresh account. Your account was well overdue for a reset anyway...it was a legacy cPanel transfer account, so the reset will not only fix your space issue from Node, it will also fix a lot of bugs  

The content of your old account will be available at https://heliohost.org/backup/ once the reset completes.

Plesk isn’t free and adds a substantial amount (I want to say ~$14/month, possibly more) to the cost of the VPS for the license. Also, I’m not even sure it would run on the limited memory of a mercury VPS.

Most VPS users prefer something free like Hestia instead.

Do you still want Plesk?

Yes, our service supports both. You can create the database and select PHP versions in Plesk.

Server should be morty.heliohost.org, port 465. Username and password should be any email address and password you created in Plesk.

Note that there is a sending limit of 50 emails per day.

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Hello HelioHost Support Team,

My account has been suspended and I need your help in reactivating it.

Username: meemod918

Domain/Website: momowha.helioho.st

Email: mee.mod918@gmail.com

The suspension may have been caused by inactivity or poor configuration. I've reviewed the Terms of Service and will be sure to follow the rules to avoid this problem in the future.

Can you unsuspend my account? I appreciate your help and support.

Thank you very much.

Best regards,

You're suspended for having more than one account. Users are only allowed to have one account. Which one do you want to keep?

Core is the base package, and is the "classic" product people would call Drupal.

Drupal CMS is Core with a bunch of extra modules preinstalled so you can just dive in. The CMS product is actually quite new and has requirements newer than what's on Tommy. It might run on Morty, but only Core 10.5 will run on Tommy. They do have a self-contained demo copy for the CMS product that can run on your PC for testing though, just to see if its even what you would want: https://new.drupal.org/drupal-cms/launcher Tommy and Johnny will likely be rebuilt with newer MariaDB at some point if you wanted to go that route on your Tommy account.

Considering Drupal Core has a pretty steep learning curve, you may find other products easier. There's plenty of options out there (just avoid Wordpress...)

Quote

High server load. 201.64 GB memory.

You're suspended for high server load. Something running on your account was using too much memory. The limit is 200GB/day.

Please fix the issue quickly. If you need help identifying the source of the load, please let us know.

Unsuspended. It may take a few minutes to work again.

Please check your PMs for information regarding your Lily account.

Apologies for the delay on this. We've been addressing an issue with Lily that occurred on Tuesday, so new accounts have been delayed. Updates applied as part of addressing that issue were finishing up overnight last night.

I'll try to create your account later this evening.  

Oh, that would explain it. An exclusion for the shared IP has been added. 
 

Please let us know if you need anything else.

Account juris has been unsuspended. It may take a little while to work again.

The other account you matched with says it originated in Poland. Were you on a VPN? VPNs will trigger this because many users share a limited number of exit IPs.

Yeah we can do that. The main domain is just the domain that points to httpdocs. Added domains get an additional folder named after the domain name. That's really the only difference.

The domain wikix.helioho.st has been added as an additional domain. You'll see a new folder for it that you should place its content in.

It can take up to 2 hours to take effect.

Yes it is. You can have up to 10 domains on an account. You just have to ask for the extra domains to be added.

The domain cannot be changed without deleting the domain control.citadel.helioho.st first, since it is a subdomain of citadel.helioho.st, which itself will be removed when the main domain is changed. Removing the subdomain will delete the content associated with control.citadel.helioho.st.

Do you want me to delete the domain control.citadel.helioho.st and all of its content, then change the main domain?

With the colon. Gmail search should let you do "filename:<extension>" to find emails with files that have a given extension.