wolstech

See https://helionet.org/index/topic/67256-account-unsuspension/?do=getNewComment

Account rushi1819 has been unsuspended. It may take a few minutes before you can login again, the domains can take up to two hours to start working.

The email is legit, but it comes from trustpilot directly so we don't have any control over the language used in them. They always say purchase, even if it was a donation or even a free user. It's just a request for a review.
 

These have a chance of being sent whenever our system sends an email to you, in your case that review request actually was triggered by the terms of service update.

The fact you posted from the matching forum account with matching email is all we need. Your account is being reset. You'll receive an email when the process completes containing a link to create a new account.

If you need any of your old data, it will be available for download at https://heliohost.org/backup/ once the reset finishes.

We have to add it for you. What domain do you want added?

DKIM, SPF, and DMARC have been set up for the domain logospres.heliohost.us. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

This issue appears to be resolved now that the protection has been disabled and apache has restarted. Your site is now working.

This is a DNS issue. You have the news.burken.com subdomain pointed to Morty's IP address, but the account is on Tommy. You'll need to correct the A and AAAA records at your DNS provider.

Did you already remove the protection in Plesk and wait a full 2 hours after doing so?

I just changed both upload_max_filesize and post_max_size to 50MB for you since that's what the defaults are on other PHP versions.

The changes can take up to 2 hours to take effect.

This should be fixed now. Please let us know if you're still having issues with mail on Johnny.

We are not a domain registrar and cannot accept domain transfers.

That said, you can host your domain here by changing your DNS records (use NS records pointed at ns1.heliohost.org and ns2.heliohost.org, or A and AAAA records that can be seen in Plesk) and requesting the domain be added to your account.

Krydos is still working on it. The mail server on Johnny is (was) broken due to missing certificate files. Tommy had this issue a few weeks ago.

We'll let you know when its fixed.

The intermittent 502 error is going to be Apache restarting...that's normal for Johnny.

As for the 500 error and the mail delays, we're  looking into that for you. The 500 error in Roundcube especially appears to be affecting everyone, as I can reproduce it on my test account too.

Krydos can take care of it since he also needs to process the refund. Please keep in mind there is a $0.50 transaction fee for a refund.

Escalating.

I'll have Krydos take another look, but considering what was posted in your last topic and the fact the issue returned, it sounds like what you're running might just be too heavy. I'm not sure if there's further reduction possible or not. If not, the permanent fix may require buying an upgrade. I'm not sure if a trial would be possible for the upgrade to see if it would actually fix the issue before buying it.

Escalating again to see if any further improvement can be made.

That domain cannot be added because the contents of your account violate the terms of service.

Quote

You may not infringe on any copyrights through your site.

No IPTV websites. You will not host a streaming video website that offers access to television or movie streams, regardless of the content on offer.

Note that this prohibition also includes selling access to IPTV and related services, even if the actual content is hosted elsewhere, becuase IPTV and related services are illegal in the USA where we are located (copyright infringement).

VPS admin would need to check on this for you.

Removed.

Escalating to have this turned off for you.

What username are you trying to use to log in?

The account that I think is yours (sharecirclee) is active on Morty on my end, and the website is working fine.

Usually this lasts about 10 minutes, so 30 is a bit excessive.

Escalating.

Did you try again in a bit as it says?

For Johnny users, this is normal every day around 1100-1200 EST when the server performs its routine database restart.

Your account has been reset, and you'll receive an email shortly with a link to complete the process and create a new account.

If you need any data from your old account, a backup of your old account may be available at https://heliohost.org/backup/ once the process is complete. Note that if your account was reset due to malware or a Terms of Service violation, a backup of your account will not be created.

No. That said, it will still get killed if you exceed your load limit and get suspended. As of right now, it looks like the script is using so few resources that that won't be an issue.