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HelioHost

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Everything posted by HelioHost

  1. If you spend money to buy an account, you still have to log in for 30 days. I think it is necessary to spend money to buy an account. You should remove this restriction. It is not a free account. You can also have this restriction. It is unreasonable to spend money to buy an account. If there is no such restriction, I will consider buying an account. HelioHost Support ? 2024?12?26??? 08:30??? > Tommy and Johnny also have a limit of 100 GB memory and 10k CPU usage each > day. If your site will have a lot of traffic we recommend moving to Morty. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=63195 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
  2. Username: N/A, Server: N/A, Main Domain: N/A I want to buy a package on this page. https://heliohost.org/tommy/ One dollar and six dollars, and Eleven dollars Excuse me, are there any restrictions on the use? I want to buy a permanent and stable use, such as the size of uploaded files, etc. Please explain what restrictions are there.
  3. Username: qikmob, Server: Tommy, Main domain: helio.qikmob.com Hello! I'd like to reset my account, I've already made a backup. Thanks in advance!
  4. Username: N/A, Server: N/A, Main Domain: N/A Dear Support Team, I recently made a $1 donation to support your services and access Tommy. However, I haven't received the invitation email yet. Could you please check and resend the invitation to mailto:admin@live7day.com? I'm excited to start using Tommy and would appreciate your help in resolving this. Best regards, live7day
  5. VPS number: 116, VPS ID: 645 Hello I am writing this email to confirm that I want to cancel my VPS subscription, the VPS number is 116. Thanks, Eason Aelnosu
  6. Username: adityakr415, Server: Tommy, Main domain: adi.helioho.st
  7. I didn't know that I didn't close the processes I was busy with other topics and forgot about the device It won't happen again When can I recover my account? ?? ?????? ?? ?????? ????, ??:?? ? HelioHost Support ???: > Like it says if you go to https://ibbuniversity.helioho.st Your website > has been disabled because it exceeded the 24 hour limit of 100 GB memory or > 10,000 CPU. If you would like to have your account unsuspended please let > us know by opening a support ticket on our forums, and explaining what you > will do to reduce the load your website causes. If you're not sure why your > website caused so much load we might be able to help you with that as well. > Once your account is unsuspended you can keep an eye on the information > listed in your dashboard heliohost.org/dashboard/load to make sure you > don't get suspended again. Your account used more than 100 GB of memory in > one day, so it was suspended. It looks like you started a bunch of Node.js > processes that never exit. Why did you do that? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=62983 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
  8. why are you doing suspended my account? i think there is a mistake ??? ????????? 26 ?????? 2024 ?? 11:34 ? ??? ????? ?? ??? ?????? ?HelioHost Support?? :? > Your message (Re: Account Created) has been assigned the tracking ID > [HH#218324]. One of our volunteer community members will reply to your > email as soon as possible. > > Please include the string [HH#218324] in the subject of any future email > regarding this case. You may do that by simply replying to this message. > > Please be aware that our system rejects binary attachments. If you are > submitting a screenshot or attachment please post a link to the file > instead of attaching it to the email. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=62983 > > Thank you, > HelioHost Support > https://heliohost.org/ > https://helionet.org/ > >
  9. Username: N/A, Server: N/A, Main Domain: N/A I wanna make a report a site hosted by Helioho https://trusted.helioho.st/ This website give for free and sell social boost (followers and views) for Youtube, TikTok and Twitch in general. I submit this report to avoid abusers in the service. I hope you guys see this, have a good day and merry Christmas and a Happy new year. Get Outlook for Android
  10. Username: securecore, Server: Johnny, Main domain: atlasecure.net Reset my account please
  11. Username: N/A, Server: N/A, Main Domain: N/A This website sells and give for free social boost such as views and followers on TikTok, Twitch and YouTube, I wanted to report it because it is illegal in many countries. If you guys take further action on this service, thanks.
  12. Username: casjay, Server: Tommy, Main domain: casjay.helioho.st I'd like to cancel my subscription and delete the VM vps67 Thank you, Jason
  13. Username: N/A, Server: N/A, Main Domain: N/A Hi there, Yes, we experience IPv6 connectivity issues with a customer host hosted by Helio, but only from certain IPv6 blocks. We believe this is caused by a routing problem, or some IP level filtering (firewall) either at Heliohost, or your ISP/peering provider (which appears to be Hurricane Electric / he.net). However, level 3/4 networking is not our area of expertise, hence we asked our mutual customer to bring us in contact with you. Mailhardener monitors email infrastructure, one of the features we offer is monitoring TLS certificates of our customer's SMTP services. One of our customers approached us that Mailhardener is not showing the TLS status of the inbound (MX) SMTP service for their domain vonitsanet.gr. After investigating we found that the SMTP service couldn't be reached over IPv6 from within our data center. However, we can successfully connect to this host over IPv6 from within our offices. It is not uncommon for our IP-addresses to be blocked. SMTP TLS inspection (connecting periodically, but not actually sending an email) often triggers false positives with firewalls or other security appliances. However, the customer stated that there should be no IP-based filtering in place for their SMTP host. Mailhardener performs hundreds of thousands of TLS inspections on a daily basis, many of those via IPv6, and apart from this one customer we have not received complaints about the inspection not working. Traceroute output seems to confirm that the problem is not on our side, but again, level 3/4 networking is not our area of expertise. So we might be wrong here. - Customer domain: vonitsanet.gr - Inbound (MX) SMTP host: 2001:470:1:1ee::3004 (reverse-DNS: morty.heliohost.org) - IPv6 block of Mailhardener hosts: 2a01:7c8:bb0d:15f::1/120 (can't connect, timeout) - IPv6 of Mailhardener offices: 2a02:a467:8ea2:1:1483:a947:53ab:xxxx (can connect) Comparing the traceroute output from our offices (that can connect) to the traceroute from our data center (that cannot connect) the route appears to stop somewhere between Hurricane Electric (he.net) and Heliohost. This makes us believe it is some sort of IP-based filtering problem, or possibly some peering/routing issue such as BGP. Maybe you can make more sense of it. Traceroute from our office (which can connect to the SMTP host over IPv6): office:~$ traceroute -6 -T morty.heliohost.org traceroute to morty.heliohost.org (2001:470:1:1ee::3004), 30 hops max, 80 byte packets ?1? 2a02-a467-8ea2-1--1.fixed6.kpn.net (2a02:a467:8ea2:1::1) 0.585 ms? 0.697 ms? 0.803 ms ?2? 2001:67c:2502:f100::2:12 (2001:67c:2502:f100::2:12)? 2.592 ms 2.607 ms? 2.696 ms ?3? * * * ?4? * * * ?5? * * * ?6? * e0-31.core2.man1.he.net (2001:470:0:431::2)? 14.107 ms * ?7? e0-33.core2.dub1.he.net (2001:470:0:410::2)? 18.412 ms? 18.378 ms * ?8? * * * ?9? * * * 10? * * * 11? * * * 12? e0-50.core4.fmt1.he.net (2001:470:0:439::2)? 139.530 ms 141.011 ms? 142.786 ms 13? e0-35.core2.fmt1.he.net (2001:470:0:691::2)? 138.614 ms 138.009 ms? 137.802 ms 14? morty.heliohost.org (2001:470:1:1ee::3004)? 135.059 ms 136.968 ms? 135.052 ms Traceroute from host within Mailhardener data center (cannot connect to SMTP host over IPv6) server:~$traceroute -6 -T morty.heliohost.org traceroute to morty.heliohost.org (2001:470:1:1ee::3004), 30 hops max, 80 byte packets ?1? gw.ams05.transip.net (2a01:7c8:bb0d::1)? 2.026 ms? 0.550 ms 0.560 ms ?2? 2a01:7c8:f:1000::22 (2a01:7c8:f:1000::22)? 1.942 ms 2a01:7c8:f:1000::16 (2a01:7c8:f:1000::16)? 1.924 ms 2a01:7c8:f:1000::22 (2a01:7c8:f:1000::22)? 1.899 ms ?3? 2a01:7c8:f:1000::4 (2a01:7c8:f:1000::4)? 0.488 ms 2a01:7c8:f:1000::2 (2a01:7c8:f:1000::2)? 0.485 ms 2a01:7c8:f:1000::6 (2a01:7c8:f:1000::6)? 1.878 ms ?4? ae25-r2.ams0.transip.net (2a01:7c8:f:c0c::1)? 0.632 ms? 0.688 ms? 0.689 ms ?5? r1-a0.e1.ams7.transip.net (2a01:7c8:f:c00::2)? 1.852 ms r2-a0.e1.ams8.transip.net (2a01:7c8:f:c02::1)? 1.809 ms? 1.869 ms ?6? xe-1-5-1-0.a01.amstnl07.nl.bb.gin.ntt.net (2001:728:0:5000::14c9)? 28.144 ms transip.nikhef.ip6.openpeering.nl (2a02:10:1:1::69:1)? 1.454 ms xe-1-5-1-0.a01.amstnl07.nl.bb.gin.ntt.net (2001:728:0:5000::14c9) 27.735 ms ?7? * * * ?8? * * * ?9? e0-31.core2.man1.he.net (2001:470:0:431::2)? 10.369 ms? 10.990 ms e0-33.core2.dub1.he.net (2001:470:0:410::2)? 15.385 ms 10? * * * 11? * * * 12? * * * 13? * * * 14? e0-50.core4.fmt1.he.net (2001:470:0:439::2)? 138.175 ms * 144.719 ms 15? e0-35.core2.fmt1.he.net (2001:470:0:691::2)? 138.455 ms 138.035 ms e0-50.core4.fmt1.he.net (2001:470:0:439::2)? 155.381 ms 16? * * e0-35.core2.fmt1.he.net (2001:470:0:691::2)? 137.654 ms 17? * * * 18? * * * 19? * * * 20? * * * 21? * * * 22? * * * 23? * * * 24? * * * 25? * * * 26? * * * 27? * * * 28? * * * 29? * * * 30? * * * Traceroute gives identical output for TCP, UDP or ICMP probing. Hopefully we can work together here in finding the root-cause of the problem. If you need any information, or need us to perform certain tests from our side, then please contact me directly via leon@mailhardener.com or just reply to this email. Kind regards, L?on Melis support engineer mailhardener.com On 20-12-2024 04:50, HelioHost Support wrote: > Hello Leon, > > We heard from one of our users that mailhardener.com > is?having difficulty accessing our servers > via IPv6 from certain?internet connections, but it works from other > internet connections. Would you like to try to figure out what is > going on? > > HelioHost Support > https://heliohost.org > https://helionet.org
  14. Username: pieterkeeve, Server: Tommy, Main domain: pieterkeeve.com Dear HelioHost Support Team, I hope this email finds you well. I am reaching out regarding my website, abstractwarthog.art, which is hosted on your platform. Currently, the website is accessible through both http://abstractwarthog.art and https://abstractwarthog.art. However, the http:// version is not secure, as it does not use SSL/TLS. I would like to configure the server to automatically redirect all http:// traffic to the secure https:// version to ensure my site is always accessed securely. Could you please assist me in setting up this redirection? If possible, I would also appreciate your guidance on implementing HTTP Strict Transport Security (HSTS) for an added layer of security. Thank you for your time and support. Please let me know if you require any additional information from my side to proceed. Looking forward to your assistance. -- *Best regards,Pieter Keeve +27723784048https://pieterkeeve.com/ *
  15. Username: pieterkeeve, Server: Tommy, Main domain: pieterkeeve.com Hi I recently purchased a new domain on NameCheap: abstractwarthog.art How do I add it to my existing domain: pieterkeeve.com ? Thank you -- *Best regards,Pieter Keeve +27723784048https://pieterkeeve.com/ *
  16. Username: google12, Server: Tommy, Main domain: nirvana.heliohost.us Hello, support team My vps payment didn't go through, send me a payment link,as I find a way to pay but in all things don't delete or shutdown that vps.
  17. Username: ingelance, Server: Tommy, Main domain: app.helioho.st Hello Heliohost I have my own Tommy account, but I made a NEW donation of $1 for the purchase of a Tommy (for my brother), as it does not show which email to send it to, it is possible that this purchase made today the 15th will be sent to your email: *marco.espinoza.loma@gmail.com * These are the payment details of my paypal made with my account ----------------------------------------------------------------- best regards Mauricio ---------- Forwarded message --------- De: PayPal Date: dom, 15 dic 2024 a las 11:18 Subject: Recibo de su pago a Helio Networks To: Teddy Mauricio Espinoza Loma Teddy Mauricio Espinoza Loma, envi? un pago correctamente. Hola, Teddy Mauricio Espinoza Loma: [image: PayPal] Ha pagado $1,00 USD a Helio Networks Ver o administrar pago *Id. de transacci?n* 7KW87029LG8249223 *Fecha de la transacci?n* 15 de diciembre *Comercio* Helio Networks admin@heliohost.org +1 802-884-3546 *Subtotal* $1,00 USD *Total* $1,00 USD *Pago* $1,00 USD Pago enviado a admin@heliohost.org ------------------------------ *Pag? a Helio Networks con* Saldo de PayPal $1,00 USD Ver o administrar pago *?Tiene problemas con esta transacci?n?* Dispone de 180 d?as desde la fecha de la transacci?n para presentar una controversia en el Centro de resoluciones. [image: PayPal] ------------------------------ Contacto y ayuda | Seguridad | Aplicaciones [image: Twitter] [image: Instagram] [image: Facebook] [image: LinkedIn] PayPal tiene el compromiso de prevenir los correos electr?nicos fraudulentos. Los correos electr?nicos de PayPal siempre contienen su nombre completo. M?s informaci?n sobre c?mo identificar el phishing. No responda a este correo electr?nico. Para ponerse en contacto con nosotros, haga clic en Contacto y ayuda . ?No est? seguro de por qu? recibi? este correo electr?nico? Obtener m?s informaci?n Copyright ? 1999-2024 PayPal. Todos los derechos reservados. PayPal Pte. Ltd. tiene licencia otorgada por la Autoridad Monetaria de Singapur como Instituci?n de Pago Principal en virtud de la Ley de Servicios de Pago de 2019. PayPal RT001736:es_XC(es-CL):1.7.0:f872316145459
  18. Thanks for response On Sun, 15 Dec 2024 at 20:17, HelioHost Support wrote: > See here: > https://helionet.org/index/topic/63125-solved-please-additional-domain-mujmy-to-my-account/ > Please do not make the same request multiple times. You posted it twice and > also emailed us. We're based in the USA. Requests made during the > overnight/early morning hours are subject to delays simply because there's > often no staff online during that time. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=63126 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
  19. Username: adityakr415, Server: Tommy, Main domain: adi.helioho.st Please add muj.my to account adityakr415@gmail.com adityakr415 I have updated the nameservers to heliohost
  20. Ahh okay, that was a good tip, i was looking for a new domain but couldnt find it. So i thought i purchase a new one but when you could add some domains to my account would be awesome Am 14.12.24, 18:14 schrieb HelioHost Support <support@heliohost.org>: If you need more storage space, it can be increased up to 6000 MB on your existing account. If you need more domains we can add up to 10 for you on your existing account. Just mentioning it in case those are the reasons you wanted a second account. You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=63117 Thank you, HelioHost support https://heliohost.org/ https://helionet.org/
  21. Sorry i didnt read the terms, my Fault. I have learned my lesson. Thx for the Information:)) Am 14.12.24, 17:39 schrieb HelioHost Support <support@heliohost.org>: Here is a link to the terms of service https://wiki.helionet.org/hosting/terms You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=63117 Thank you, HelioHost support https://heliohost.org/ https://helionet.org/
  22. Username: noratek, Server: Tommy, Main domain: noratek.helioho.st Hello dear heliohost Team. I singed up on your Tommy Server, but i did not got the inv. Mail. I dont know if there is a problem with the email, because that would bei my second purchase with the same email. If that is the Problem please tell me and i will purchase it with a different email. Thank you and greetings from Germany
  23. Username: zsolt112873, Server: Johnny, Main domain: spanyolkonyvelo.es > > Buenos d?as, > > C?mo puedo cambiar el n?mero de tarjeta bancaria? > How can I change the debit card number? > > Un saludo, > > > Zsolt > > > >> 2024. szept. 14. d?tummal, 17:08 id?pontban servicio@paypal.es ?rta: >> >> Hola, Zsolt Szabo >> >> Ha configurado pagos autom?ticos para Helio Networks >> Los pagos con aprobaci?n previa permiten a los vendedores cobrar pagos de la cuenta PayPal de un cliente en el futuro. Estos pagos se cobran solo cuando as? se requiere y no siguiendo una programaci?n fija. Tampoco es necesario iniciar sesi?n en la cuenta PayPal vinculada cada vez que se hace un pago. >> Aqu? tiene su informaci?n >> Vencimiento del pr?ximo pago >> 14 de octubre de 2024 >> Importe del pr?ximo pago >> 4,00 $ USD >> Perfil de pago autom?tico que ha configurado >> Id. de perfil >> I-HKFHSWFVP208 >> Pagos de >> Zsolt Szabo >> undefined >> Pagos a >> Helio Networks >> admin@heliohost.org >> Pagos por >> Monthly subscription for 1 GB memory, 2 cpus, and 50 GB storage. >> Importe que se paga cada vez >> 4,00 $ USD >> Ciclo de facturaci?n >> Monthly >> Inicio de pagos >> 14 de septiembre de 2024 >> Los pagos se detienen tras el ciclo >> Until cancellation >> Los pagos se realizar?n desde >> Visa x-1945 >> ?Quiere hacer alg?n cambio? >> Para cambiar o cancelar su aprobaci?n previa, p?ngase en contacto con Helio Networks. >> >> Ayuda y Contacto | Centro de seguridad | Aplicaciones >> >> PayPal se compromete a evitar los correos electr?nicos fraudulentos. Los correos electr?nicos de PayPal siempre contienen su nombre completo. Aprender a identificar el phishing >> No responda a este correo electr?nico. Para ponerse en contacto con nosotros, haga clic en Ayuda y Contacto . >> ?No sabe por qu? ha recibido este correo electr?nico? M?s informaci?n >> Copyright ? 1999-2024 PayPal. Todos los derechos reservados. >> >> PayPal (Europe) S.? r.l. et Cie, S.C.A. Soci?t? en Commandite par Actions Domicilio social: 22?24 Boulevard Royal, L-2449 Luxemburgo RCS Luxemburgo B 118 349 >> PayPal RT001425:es_ES(es-ES):1.2.0:0239b26919747 >> >> >> >
  24. Ok, but the 3 of us just want to go in and edit this account only (We will only use this account definitively). Can all 3 of us edit or interact with the platform at the same time? (I clarify that everyone would be from home and from their computer, but we will only enter this account) On Wed, Dec 11, 2024 at 6:35?PM HelioHost Support wrote: > If there are 3 people involved then you can each have 1 account. The > reason these 2 accounts were suspended is because they were logged in from > the same browser, which is usually an indication of 1 person with more than > 1 account. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=63105 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
  25. Thanks. I have a question, in that account we have our school project, can we all 3 log in at the same time and edit files at the same time? El mi?, 11 de dic de 2024 5:07 p. m., HelioHost Support < support@heliohost.org> escribi?: > The mropaspa account has been unsuspended. Let us know if you need help > with anything else. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=63105 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
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