HelioHost

Thank you again for your help. Best regards, Uros V V ?et., 3. okt. 2024 ob 21:33 je oseba HelioHost Support < support@heliohost.org> napisala: > Yes, I just whitelisted the IP. We upgraded the firewall when we upgraded > the server, so there must be some rule in the new firewall software that > was blocking you. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=62395 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Hello, Yes, It's working now. You probably made some kind of firewall exception for this IP. Thank you. Best regards, Uros V V ?et., 3. okt. 2024 ob 18:52 je oseba HelioHost Support < support@heliohost.org> napisala: > Does it work now? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=62395 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Hi! The link doesn't work, I don't have permission to view the topic. On Thu, 3 Oct 2024 at 11:31, HelioHost Support wrote: > Your password has been manually reset. Please look for a second email from > us with a link to change the password directly through Plesk since our > website isn't working for you. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=62433 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: gumorenos, Server: Tommy, Main domain: gumorenos.heliohost.us Hello I tried to login some days ago but my password didn't work, so I reset it. The reset page didn't show any confirmation and simply refreshed. Now neither my old or new passwords work, and I'm locked out of my account. I've tried to reset the password several times after that day to no avail.

Hi, IP: 185.176.43.102 Best regards, Uros V V ?et., 3. okt. 2024 ob 15:24 je oseba HelioHost Support < support@heliohost.org> napisala: > What is the IP address or domain of the remote server? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=62395 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

No, no, other way around. I'm uploading FROM Tommy to another external server (which is not on HelioHost). This worked until September 27th. Best regards, Uros V V sre., 2. okt. 2024 ob 22:32 je oseba HelioHost Support < support@heliohost.org> napisala: > Oh, are you uploading files to Tommy or uploading files from Tommy to some > other server? I assumed you were uploading files from your home PC or > something to Tommy. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=62395 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Hi, if I use active mode I get this error: ftp_fput(): Unable to service PORT commands and if I use passive mode, I get this error: ftp_fput(): Type set to A FTP connection works in both modes, but FTP upload to an external server doesn't work in either. Something must have changed, because it stopped working exactly after I received an email from you, that my account was moved to a new server (on September 27th). I didn't change anything in my code during that time. Maybe some kind of problem with php?? Best regards, Uros V V sre., 2. okt. 2024 ob 05:01 je oseba HelioHost Support < support@heliohost.org> napisala: > While you try to figure out images, I went ahead and tested passive > insecure FTP on Tommy, and it works fine to upload or download files. If I > switch to active mode insecure FTP I can confirm that the connection works, > but data doesn't get transferred and results in an empty 0 byte file as > expected, because we intentionally disabled it. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=62395 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Ok, here is link to an image: Prtscr_link Best regards, Uros V V tor., 1. okt. 2024 ob 19:49 je oseba HelioHost Support < support@heliohost.org> napisala: > The support email does not accept attachments, including embedded > pictures. Please upload the picture to an image host and send a link > instead. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=62395 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Hello, I use passive mode. Connection works, but upload doesn't. [image: image.png] Best regards, Uros V V tor., 1. okt. 2024 ob 17:13 je oseba HelioHost Support < support@heliohost.org> napisala: > Are you using active FTP or passive FTP? We recently disabled active FTP, > so if you switch to passive it should start working. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=62395 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Everything works! Thank you :-) On Tuesday, October 1, 2024 at 11:29:40 AM EDT, HelioHost Support wrote: We always recommend using https://heliohost.org/login/ whenever possible, as accounts are subject to being moved and the website will always locate the current/active copy of the account. ? You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=62412 Thank you, HelioHost support https://heliohost.org/ https://helionet.org/

Username: N/A, Server: N/A, Main Domain: N/A Good morning. My username is whiterabbitt and I have an account on the Tommy2 server. For the past few days I have made changes on my pages, with "changes have been saved" and yet they do not show up when the page is viewed. I go back to the page editor and I see the changes, but not when I view the page. For example? https://whiterabbitt.heliohost.us/holidays.html?How can I fix this?? TIA

Hello, I have managed to debug that the issue is in the other files i import. One of which uses "from PIL import Image" and the module PIL could not be found. May i check how i can install this module? Thank you. On Tue, 1 Oct 2024 at 16:22, Starlings wrote: > Ah, I missed that blog post. > > However, after reading it and changing the python version to 3.12 > (previously 3.10), running the script in browser still gave the same error > code 500. Are there further settings to change? > > [image: Screenshot 2024-10-01 at 4.21.35?PM.png] > > Thank you. > > > On Tue, 1 Oct 2024 at 12:32, HelioHost Support > wrote: > >> Have you read the news we posted 17 days ago >> https://helionet.org/index/topic/62191-tommy-upgrade/ so that people >> could prepare for the software changes prior to actually being moved? Your >> error logs will provide actual info, but a random guess is maybe you're >> still trying to use a version of Python that doesn't exist anymore? >> >> You may view the status of your ticket by visiting: >> >> https://helionet.org/index/index.php?showtopic=62405 >> >> Thank you, >> HelioHost support >> https://heliohost.org/ >> https://helionet.org/ >> >>

Hi, unfortunately not, because the server on the other side only listens to FTP connections. Can you somehow enable that for my account (I was using this for years now...)? Best regards, Uros V V tor., 1. okt. 2024 ob 00:27 je oseba HelioHost Support < support@heliohost.org> napisala: > Can you use SFTP or FTPS? FTP is not secure. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=62395 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Ah, I missed that blog post. However, after reading it and changing the python version to 3.12 (previously 3.10), running the script in browser still gave the same error code 500. Are there further settings to change? [image: Screenshot 2024-10-01 at 4.21.35?PM.png] Thank you. On Tue, 1 Oct 2024 at 12:32, HelioHost Support wrote: > Have you read the news we posted 17 days ago > https://helionet.org/index/topic/62191-tommy-upgrade/ so that people > could prepare for the software changes prior to actually being moved? Your > error logs will provide actual info, but a random guess is maybe you're > still trying to use a version of Python that doesn't exist anymore? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=62405 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: starlingshost, Server: Tommy, Main domain: starlingshost.helioho.st Hello, My python scripts are no longer working after the account move. It is throwing error 500. Is there a setting that I need to change? Thank you. On Fri, 27 Sept 2024, 18:08 HelioHost, wrote: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Starlingshost, > > Your account has been moved to the new server! > > Keep in mind that your IPv4 address and IPv6 address have also changed. If > you use our nameservers the DNS records have already been updated for you, > but if you use external DNS, such as Cloudflare, you'll need to login to > their system to update your DNS records yourself as listed below. > > A record = 65.19.154.90 > AAAA record = 2001:470:1:1ee::1002 > > You may need to update other DNS records such as SPF, MX, DKIM as well > since your account will be on a new IP. > > Due to DNS caching, it could take up to 4 hours for your website to be > fully moved to the new server. This means that if you make changes to your > website, and your internet connection still has the old A record or AAAA > record cached, you could continue seeing the old website without the new > changes for up to 4 hours. > > As always, we recommend logging in to your account on our main > heliohost.org website using the Login Now button below. Logging in from > any other URL could cause your account to be deactivated due to logins not > being counted, or various error messages. If you log in from this > recommended URL will direct you to the new, correct server. > > Please let us know if you notice any speed improvements, run into any > issues, or have any questions. You can reply to this email, contact us on > our forum at https://helionet.org/ or chat with us at > https://heliohost.org/chat/ > Login Now > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2024 Helio Networks. All rights reserved. | Unsubscribe > >

Hi, I'm using FTP (ftp_fput function). Best regards, Uros V V pon., 30. sep. 2024 ob 19:37 je oseba HelioHost Support < support@heliohost.org> napisala: > Are you using SFTP, FTPS, or FTP? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=62395 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: urosb, Server: Tommy, Main domain: urosb.helioho.st Hi, my account (username: Urosb) was moved to a new server on September 27th. I use ftp upload function via php to upload one xml file to an external server. That stopped working after account migration (ftp connection works, but ftp upload doesn't). Is there any way to allow the ftp upload function to work again? Thank you for your help. Best regards, Uros

I can logon to?Tommy HelioHost?- that works.And now also heliohost.org/login - thanks! You can close the ticket. On Thursday 26 September 2024 at 16:16:52 BST, HelioHost Support wrote: Have you tried resetting your password? https://heliohost.org/reset/ Also, please try logging in at https://tommy.heliohost.org:8443/?directly (using your username vv5130, not your email address), if https://heliohost.org/login/?is not working for you and let us know the results. You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=62336 Thank you, HelioHost support https://heliohost.org/ https://helionet.org/

Username: vv5130, Server: Tommy, Main domain: learn.helioho.st Hi, I tried to login to my account after my account was to a new server.I am no longer able to login to the account.Could you pls fix this issue. Thanksvv5130 On Wednesday 25 September 2024 at 18:09:24 BST, HelioHost wrote: | | | | | Hey Vv5130, Your account has been moved to the new server! Keep in mind that your IPv4 address and IPv6 address have also changed. If you use our nameservers the DNS records have already been updated for you, but if you use external DNS, such as Cloudflare, you'll need to login to their system to update your DNS records yourself as listed below. A record = 65.19.154.90 AAAA record = 2001:470:1:1ee::1002 You may need to update other DNS records such as SPF, MX, DKIM as well since your account will be on a new IP. Due to DNS caching, it could take up to 4 hours for your website to be fully moved to the new server. This means that if you make changes to your website, and your internet connection still has the old A record or AAAA record cached, you could continue seeing the old website without the new changes for up to 4 hours. As always, we recommend logging in to your account on our main heliohost.org website using the Login Now button below. Logging in from any other URL could cause your account to be deactivated due to logins not being counted, or various error messages. If you log in from this recommended URL will direct you to the new, correct server. Please let us know if you notice any speed improvements, run into any issues, or have any questions. You can reply to this email, contact us on our forum at https://helionet.org/ or chat with us at https://heliohost.org/chat/ | | | Login Now | | | | | | | | | | | | | | | | ? 2005-2024 Helio Networks. All rights reserved. | Unsubscribe | |

Username: lzncz, Server: Tommy2, Main domain: lzncz.helioho.st Hello, username: lzncz server plan: Tommy My domain is registered with HelioHost and I still can't find a way to update nameservers through cPanel. I need to update to both of this, because of the project I want to do, It is required because of cloudflare. lloyd.ns.cloudflare.com tegan.ns.cloudflare.com

Username: lzncz, Server: Tommy2, Main domain: lzncz.helioho.st Hello, For some reason, I don't have the option to enable ssh, I thought It was enabled by default, so I tried, but didn't work. So I'm asking for the option to enable ssh so I can access through my terminal. username: lzncz server plan: Tommy

Username: forsythe, Server: Tommy, Main domain: forsythe.heliohost.us Wicked fast now. Thanks a heap. On Tue, Sep 24, 2024 at 10:03?AM HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Forsythe, > > Your account has been moved to the new server! > > Keep in mind that your IPv4 address and IPv6 address have also changed. If > you use our nameservers the DNS records have already been updated for you, > but if you use external DNS, such as Cloudflare, you'll need to login to > their system to update your DNS records yourself as listed below. > > A record = 65.19.154.90 > AAAA record = 2001:470:1:1ee::1002 > > You may need to update other DNS records such as SPF, MX, DKIM as well > since your account will be on a new IP. > > Due to DNS caching, it could take up to 4 hours for your website to be > fully moved to the new server. This means that if you make changes to your > website, and your internet connection still has the old A record or AAAA > record cached, you could continue seeing the old website without the new > changes for up to 4 hours. > > As always, we recommend logging in to your account on our main > heliohost.org website using the Login Now button below. Logging in from > any other URL could cause your account to be deactivated due to logins not > being counted, or various error messages. If you log in from this > recommended URL will direct you to the new, correct server. > > Please let us know if you notice any speed improvements, run into any > issues, or have any questions. You can reply to this email, contact us on > our forum at https://helionet.org/ or chat with us at > https://heliohost.org/chat/ > Login Now > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2024 Helio Networks. All rights reserved. | Unsubscribe > >

Username: fromthethirdeye, Server: Tommy, Main domain: fromthethirdeye.heliohost.us I would like my domain changed to hdpnetwork.heliohost.us. Thank you

Username: N/A, Server: N/A, Main Domain: N/A Hello there, do you have a server in the Asia region? Or closest to Singapore? Regards Danar Widi

Thank you! Sep 22, 2024, 17:40 by support@heliohost.org: > Your account has been reset. Click the link in the other email I just sent you to recreate your account. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=62294 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ >