HelioHost

Browser say it is unsafe connection. It is not my website. My uptime system notices this website uptime issue. 2025-06-25, tr 23:38, HelioHost Support ra??: > It looks like your SSL certificate is fine too > https://www.sslshopper.com/ssl-checker.html#hostname=https://allstone.lt/ > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=64867 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

I guess it has ssl certificate issue. 2025-06-25, tr 22:10, HelioHost Support ra??: > Your website at http://allstone.lt/ looks to be working fine. It's likely > that Apache was restarting at that time, which you can read about here: > https://wiki.helionet.org/504_Gateway_Timeout#Apache_Restarts > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=64867 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: N/A, Server: N/A, Main Domain: N/A Puslapis allstone.lt 19:09 tapo nepasiekiamas.Pasiekiamumo informacija

Username: N/A, Server: N/A, Main Domain: N/A Hi, I had the six-month payment for my VPS (VPS114) go through via PayPal. Unfortunately, while I get a receipt from PayPal, I don?t get an invoice from you. I need this in order to claim the cost back from the donation / support platform (think like Patreon) we use. I looked on my HelioHost account (username is zakalawe@mac.com) but I don?t see any way to get an invoice or similar for the VPS. Can you help with getting an invoice, ideally in a way that I can do myself so I can handle this automatically on the next 6-month renewal. Kind regards, James

Thank you for your quick service and response On Mon, Jun 23, 2025 at 7:35?PM HelioHost Support wrote: > Domain added. Please be sure to configure DNS. The domain can take up to 2 > hours to start working. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=64842 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > > -- *Best regards,Pieter Keeve +27723784048https://abstractwarthog.art/ *

Username: pieterkeeve, Server: Tommy, Main domain: pieterkeeve.com Hi Heliohost support, Can you please add my new domain: cultofpoetry.co.za to my profile. I just bought the domain on frikkadel.co.za So I am not sure if it will be available immediately. But most probably in 24 hours. Thank you for all your support. -- *Best regards,Pieter Keeve +27723784048https://abstractwarthog.art/ *

Username: akispash, Server: Tommy, Main domain: akispash.helioho.st Hello HelioHost support, I'm currently using the Tommy server and trying to import a large WordPress template, but I'm hitting the default PHP max_execution_time limit (30 seconds), and the import is being cut off with the message: "The import could not be completed due to a low timeout limit on the server. Increase it to 300 seconds." I have already tried to increase it via .htaccess, php.ini, and .user.ini, but none of them seem to apply due to FastCGI restrictions. I also checked PHP Settings in Plesk, but I don't have permissions to modify execution time from there. Could you please temporarily raise the `max_execution_time` to 300 seconds for my account so I can complete the import? Thank you very much in advance! Best regards, Akis

Username: msbsurfi, Server: Johnny, Main domain: msbsurfi.helioho.st Hello, I have not tried to create a new account in the last few months. The last time I have created an account on HelioHost is for my Club with username dmcrac. Since it is a VPS, I think it is out of this rule. And I already have another account for a non-profit organization "Helping Hand For Needy" with prior permission from admin that I am creating a 2nd account with username hhfn ([HH#198148] Requesting an account for " Helping Hand For Needy " - Email Support - HelioNet ) I can ensure that no family members/coworkers in the same wifi network have tried to create a new one. Sometimes I use cloudflare warp for better speed, I don't know if it triggered the problem. Can you please tell if there is an unusual login from a foreign ip address outside Bangladesh or Can I see my recently logged login ip so I can be sure that not someone unauthorized accessing my account from anywhere. Best Regards, MD Shifat Bin Siddique On Mon, Jun 23, 2025 at 4:20?AM HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Msbsurfi, > > We have noticed a new login to your account that may indicate a violation > our Terms of Service. If you didn't read our Terms during the creation of > your account you may do so now by going to https://heliohost.org/terms/ > > Sometimes this can be triggered erroneously by one of the following: > > ? Multiple family members creating an account from the same internet > connection. > ? Logging in from a school internet connection where another student also > has an account. > ? Logging in from a work internet connection where a coworker also has an > account. > ? Maintaining an account for someone else. > > In the last year, 60% of the accounts we were forced to suspend were > because people didn't read the first line in our Terms of Service and > created more than one account without getting permission in advance. This > applies to both our free Johnny accounts and donor Tommy accounts. If you'd > like to have more than one account you may do so by moving your accounts to > our Morty plan which does not have a limit. > > Since we're a small non-profit organization funded primarily by donations > we don't have a huge budget to purchase an unlimited number of servers to > keep up with the demand for accounts. We turn away hundreds of people every > day who would love to have an account, but we can't host their website > because our servers are so full. We don't think it's fair for some people > to have more than one account, while at the same time, so many other people > aren't able to have an account at all. > > If you did create more than one account, just let us know which one you'd > like to keep, or explain what the situation is. You can reply to this email > or click the Contact Support button below to let us know how we can help. > Please respond to this within the next 24 hours to avoid any downtime for > your website(s). Thanks. > Contact Support > > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2025 Helio Networks. All rights reserved. | Unsubscribe > >

Username: kingofgamer, Server: Johnny, Main domain: kingofgamer.com.np Subject: Apology for TOS Violation and Request for One-Time Forgiveness Dear HelioHost Support Team, I hope this message finds you well. I?m writing to sincerely apologize for violating your Terms of Service by creating multiple accounts. I now understand that this was against your policy, and I take full responsibility for my actions. I did not intend to abuse your generous free hosting service, but rather made a mistake out of enthusiasm and lack of full understanding. HelioHost is a rare and valuable resource for learners and developers like me, and I truly appreciate the support you provide to the community. I respectfully request a one-time forgiveness for my account. If granted another chance, I assure you that I will fully comply with all TOS and maintain only one account moving forward. Thank you for considering my request. I understand if a reversal is not possible, but I would deeply appreciate any opportunity to correct my mistake and continue using HelioHost respectfully. Warm regards, Binod BK Masterhero220@gmail.com Kingofgamer On Sat, 21 Jun 2025, 9:29 pm HelioHost, wrote: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Kingofgamer, > > We have noticed a new login to your account that may indicate a violation > our Terms of Service. If you didn't read our Terms during the creation of > your account you may do so now by going to https://heliohost.org/terms/ > > Sometimes this can be triggered erroneously by one of the following: > > ? Multiple family members creating an account from the same internet > connection. > ? Logging in from a school internet connection where another student also > has an account. > ? Logging in from a work internet connection where a coworker also has an > account. > ? Maintaining an account for someone else. > > In the last year, 60% of the accounts we were forced to suspend were > because people didn't read the first line in our Terms of Service and > created more than one account without getting permission in advance. This > applies to both our free Johnny accounts and donor Tommy accounts. If you'd > like to have more than one account you may do so by moving your accounts to > our Morty plan which does not have a limit. > > Since we're a small non-profit organization funded primarily by donations > we don't have a huge budget to purchase an unlimited number of servers to > keep up with the demand for accounts. We turn away hundreds of people every > day who would love to have an account, but we can't host their website > because our servers are so full. We don't think it's fair for some people > to have more than one account, while at the same time, so many other people > aren't able to have an account at all. > > If you did create more than one account, just let us know which one you'd > like to keep, or explain what the situation is. You can reply to this email > or click the Contact Support button below to let us know how we can help. > Please respond to this within the next 24 hours to avoid any downtime for > your website(s). Thanks. > Contact Support > > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2025 Helio Networks. All rights reserved. | Unsubscribe > >

Username: N/A, Server: N/A, Main Domain: N/A Hello, I made a $2 donation via card payment to gain access to the Tommy server, but after completing the payment, I got an error on the signup page. I was not able to finish account creation. Details: - Name: [PASCHALIDIS CHRISOVALANTIS] - Email used for payment: [akispash@gmail.com] - Date of payment: [?.?. 24 June 2025] - Payment Method: Credit Card - Amount: $2.00 - Recipient : [Helio Networks admin@heliohost.org] Please assist me in completing the signup. Thank you! ???? ??? ????????????? ??????..., PayPal ????????? $2,00 USD ???? ?????????? Helio Networks ???????????? ???? ?????????? ???? PayPal ??? ??????????????? ?????? ?? ?????????????. ?????????? ??????????? PayPal ???????????? ?????? ?? ????????????? ??? ?????????? ???: 3D3086493C474101F ????????????? ?????????? ??????????: 7B084476D3998144W ?????????? ??????: 22 ??????? 2025 ??????? ????: Helio Networks admin@heliohost.org ??????? ???: ????????????? ??????... ????????? $2,00 USD ?????? $2,00 USD ???????? ???? ??? ?? ????????? ?1,81 EUR

Username: chekavo, Server: Morty, Main domain: pilyuhuinyu.ru ??????????, ???? ???? ????? ???????????, ????????? ?? ?????? ??????, ??????????? ???????, ?????? ??? ????? ??????????? ? ?? ???? ???????????? ????? ???????? ? ??????????? ???? ?????????????? ???????, ?? ??? ??? ???? ?? ?????? ????????????? ??, 20 ???. 2025??., 22:45 HelioHost : > Chekavo, > > We just wanted to advise you that your Morty account balance has been used > up. > > Your account is currently at -$0.1473. *You will need to add additional > funds to your account if you wish to remain on Morty*. To do that, please > send us a *minimum of $5* via any of our donation methods ( > https://heliohost.org/donate/ ) and let us know the transaction number so > we can credit the account. > > You can review your account's billing history here: > > https://heliohost.org/dashboard/billing/ > > > *If we don't receive a response within 24 hours, your account will move to > Tommy*, which will make it subject to load and inactivity suspensions. > > Note that since you are using Cloudflare, your website will also go > offline as a result of the move because the IP address of your account will > change. > > If you have any questions or have made a donation that needs to be > credited, please reply to this email to contact support. > > >

[HH#214160] On Fri, 20 Jun 2025 at 14:19, HelioHost Support wrote: > Your message () has been assigned the tracking ID [HH#214160]. One of our > volunteer community members will reply to your email as soon as possible. > > Please include the string [HH#214160] in the subject of any future email > regarding this case. You may do that by simply replying to this message. > > Please be aware that our system rejects binary attachments. If you are > submitting a screenshot or attachment please post a link to the file > instead of attaching it to the email. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=64822 > > Thank you, > HelioHost Support > https://heliohost.org/ > https://helionet.org/ > >

Username: s28211, Server: Tommy, Main domain: viktoriiafedechko.helioho.st Hello, I wrote to you with a problem with my website, and my problem was that I was over the limit. I increased the limit but the situation did not change.

Username: mrjaybenz, Server: Morty, Main domain: mrjaybenz.helioho.st Hello, Please allow 'b0chard' to create configurations and request changes to my plesk panel on my heliohost account. Please notify me when request has been granted. Jamal

Username: syssolutions, Server: Johnny, Main domain: sys.solutions.helioho.st Good day, A friend (Ryan Julyan) who has an account with you also, let me use their laptop to sign up, as he suggested this as a good service for getting started at no 0 cost, since I am looking at starting a business but currently do not have the budget I would like to get started. He has done web development and was showing me the different options, including paid versus free services, and yours looked like a great fit for what I need for now. I am just looking to get something up on the web so that I can start building my portfolio and skills. We read your terms and are not the same person. Sorry, I didn't know that the same laptop would cause an issue like this. He is just trying to help me get off the ground. Is it okay if I continue to use his laptop to build a bit while I build up capital for my business, or do we need to do something different? Thank you Systemizing Solutions On Wed, Jun 18, 2025 at 3:54?AM HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Syssolutions, > > We have noticed a new login to your account that may indicate a violation > our Terms of Service. If you didn't read our Terms during the creation of > your account you may do so now by going to https://heliohost.org/terms/ > > Sometimes this can be triggered erroneously by one of the following: > > ? Multiple family members creating an account from the same internet > connection. > ? Logging in from a school internet connection where another student also > has an account. > ? Logging in from a work internet connection where a coworker also has an > account. > ? Maintaining an account for someone else. > > In the last year, 60% of the accounts we were forced to suspend were > because people didn't read the first line in our Terms of Service and > created more than one account without getting permission in advance. This > applies to both our free Johnny accounts and donor Tommy accounts. If you'd > like to have more than one account you may do so by moving your accounts to > our Morty plan which does not have a limit. > > Since we're a small non-profit organization funded primarily by donations > we don't have a huge budget to purchase an unlimited number of servers to > keep up with the demand for accounts. We turn away hundreds of people every > day who would love to have an account, but we can't host their website > because our servers are so full. We don't think it's fair for some people > to have more than one account, while at the same time, so many other people > aren't able to have an account at all. > > If you did create more than one account, just let us know which one you'd > like to keep, or explain what the situation is. You can reply to this email > or click the Contact Support button below to let us know how we can help. > Please respond to this within the next 24 hours to avoid any downtime for > your website(s). Thanks. > Contact Support > > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2025 Helio Networks. All rights reserved. | Unsubscribe > >

Username: leelokhan, Server: Tommy, Main domain: leelokhan.helioho.st Thank you for reaching out and for clarifying the potential violation notice. I appreciate your detailed explanation and the work your team does to manage the accounts efficiently. I want to assure you that I do not have multiple accounts. However, I suspect the new login alert may have been triggered because I logged in using our work internet connection. Given that several colleagues also have accounts with you, it?s likely our shared network environment caused the system to flag the activity. I sincerely apologize for any confusion this may have caused. Please let me know if there?s any additional information or steps I can take to resolve this issue. I?m happy to provide further details if needed. Thank you for your understanding, and I?ll await your guidance. My account is :Leelokhan Best regards, Leelokhan

Username: mm1, Server: Morty, Main domain: mm1.helioho.st I used to be on Tommy and this URL resolved correctly to a files directory. Since I move to Morty it no longer does. https://files.mm1.helioho.st/ Can you help me with this? Thanks Marco On Tue, Jun 10, 2025 at 5:14?PM HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Mm1, > > Your account has been moved to the new server! > > Keep in mind that your IPv4 address and IPv6 address have also changed. If > you use our nameservers the DNS records have already been updated for you, > but if you use external DNS, such as Cloudflare, you'll need to login to > their system to update your DNS records yourself as listed below. > > A record = 65.19.154.94 > AAAA record = 2001:470:1:1ee::3004 > > You may need to update other DNS records such as SPF, MX, DKIM as well > since your account will be on a new IP. If you use remote database > connections, FTP, SMTP, IMAP, and other services those values may need to > be updated as well. > > Due to DNS caching, it could take up to 4 hours for your website to be > fully moved to the new server. This means that if you make changes to your > website, and your internet connection still has the old A record or AAAA > record cached, you could continue seeing the old website without the new > changes for up to 4 hours. > > As always, we recommend logging in to your account on our main > heliohost.org website using the 'Login Now' button below. Logging in from > any other URL could cause your account to be deactivated due to logins not > being counted, or various error messages. If you log in from this > recommended URL it will use the correct server. If you're having trouble > logging in after the move, make sure you're logging in at heliohost.org, > not some other URL. > > Please let us know if you notice any speed improvements, run into any > issues, or have any questions. You can reply to this email, contact us on > our forum at https://helionet.org/ or chat with us at > https://heliohost.org/chat/ > Login Now > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2025 Helio Networks. All rights reserved. | Unsubscribe > >

Thanks for the answer, what will be the cost of increasing the limit? On Sun, 15 Jun 2025 at 19:47, HelioHost Support wrote: > We have an update for you: Our root admins checked your account files, but > didn't find anything obvious to remove. They noted that your WordPress > site's uploads folder is taking up 870MB of space. Unless you wanted to > donate to increase your account storage, the easiest fix would be that our > root admins could delete the uploads folder for you. You could then > reupload the pictures elsewhere and link to them from your site instead. > Please let us know how you would like to proceed. Thanks! > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=64767 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

[HH#926810] On Sun, 15 Jun 2025 at 18:00, HelioHost Support wrote: > Your message () has been assigned the tracking ID [HH#926810]. One of our > volunteer community members will reply to your email as soon as possible. > > Please include the string [HH#926810] in the subject of any future email > regarding this case. You may do that by simply replying to this message. > > Please be aware that our system rejects binary attachments. If you are > submitting a screenshot or attachment please post a link to the file > instead of attaching it to the email. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=64767 > > Thank you, > HelioHost Support > https://heliohost.org/ > https://helionet.org/ > >

Username: N/A, Server: N/A, Main Domain: N/A Dear HelioHost Support, I am currently experiencing an issue with my website hosted on your platform. The site (viktoriiafedechko.helioho.st) is showing a "503 Service Unavailable" error and is not accessible from any device or network. I?ve tried checking the site from different networks, but the issue persists. I suspect the problem may be related to either server overload or a service outage. Could you please check my account and let me know what might be causing this, and whether there's anything I can do to resolve it? Thank you for your assistance!

Yes On Fri, Jun 13, 2025, 1:34?p.m. HelioHost Support wrote: > Would you like us to delete your Tommy account? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=64735 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

http://webrentersmanagement.helioho.st/ On Sat, Jun 14, 2025, 7:52 PM HelioHost Support wrote: > webrentersmanagement.helioho.st, webrentersmanagement.heliohost.us, or > some other TLD? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=64756 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

webrentersmanagement On Sat, Jun 14, 2025, 7:46 PM HelioHost Support wrote: > We can add a second domain for you. What do you want the second domain to > be? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=64756 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: shehabalsaidi, Server: Morty, Main domain: rentersmanagement.helioho.st im need other domain to host my website while keep old one as API

Username: nothingness, Server: Tommy, Main domain: nothingness.uk Dear HelioHost Support Team, Thank you for reactivating my account and for the helpful reminder. I would like to clarify that I actively use my hosting environment on?tommy.heliohost.org?every day via?SFTP (SSH File Transfer Protocol). Although I may not log into the?web dashboard?regularly, I maintain consistent engagement with the server through FTP for uploading, editing, and managing my files. I understand the need to track account activity and appreciate your efforts to keep the platform running smoothly. Please feel free to verify server-side access logs if needed. Thanks again for your service and for the opportunity to keep building with HelioHost. ?Regards, Nothingness Hey Nothingness, I have great news, your account is now active again! In order to keep your account active, all you need to do is return to heliohost.org and login to your account at least once every 30 days. Our apologies for requiring you to log in to your account to continue using it. We understand that once you get your website perfected there is little reason to view your control panel anymore, but if we didn't have a way of determing which accounts were abandoned our servers would quickly become even more overloaded than they already are. We have recently released a new server named Morty that doesn't have the requirement to login every 30 days to keep your account active that you may be interested in. You can take a look at your upgrade options after logging in with the button below. Best regards, Vytautas Maksimavicius? Phone: +370 699 57 039 P.S. This message contains that may be privileged?or confidential.?You know what to do if it is not for You!? On Friday, June 13, 2025 at 01:42:45 PM PDT, HelioHost wrote: | | | | | Hey Nothingness, I have great news, your account is now active again! In order to keep your account active, all you need to do is return to heliohost.org and login to your account at least once every 30 days. Our apologies for requiring you to log in to your account to continue using it. We understand that once you get your website perfected there is little reason to view your control panel anymore, but if we didn't have a way of determing which accounts were abandoned our servers would quickly become even more overloaded than they already are. We have recently released a new server named Morty that doesn't have the requirement to login every 30 days to keep your account active that you may be interested in. You can take a look at your upgrade options after logging in with the button below. | | | Login Now | | | | | | | | | | | | | | | | ? 2005-2025 Helio Networks. All rights reserved. | Unsubscribe | |