HelioHost

Ok thanks On Thu, Aug 21, 2025, 10:32?PM HelioHost Support wrote: > Thank you for finally getting the payment for your VPS submitted. The new > subscription has been linked to your VPS, and the broken subscription has > been canceled. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65306 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: shubham5de, Server: Morty, Main domain: shubham5de.helioho.st Dear Team kindly add my domain to server i am not able to do this and also check account is created properly or not cause when i go to check showing account error username- Shubham5de Domain name - alonedeals.com and how to point or domain Regards shubham

Username: joyusecommerce, Server: Johnny, Main domain: yieldandco.helioho.st Hi HelioHost team, I?m currently using the free tier and would like to use HelioHost as my email host for my custom domain. Could you please add the following domain to my account? - HelioHost username: joyusecommerce - Domain name: yieldandco.com - Purpose: Email hosting only (no website hosting) This is for a startup project. We?ll be using Bitrix24 to get our website up and running quickly, and it will also serve as our CRM platform. I?ll be managing DNS through Porkbun and will point the necessary MX, SPF, DKIM, and DMARC records to HelioHost once the domain is added. Please let me know the correct MX record and any other DNS values I should use to ensure proper email delivery and authentication. Thanks so much for your help! Best, Joyce On Wed, Aug 20, 2025 at 5:14?AM HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Joyusecommerce, > > Your new HelioHost account has been successfully created! > > You can use the link below to login now. Please be aware that your > dashboard and control panel are active, but it can take up to two hours for > your domain to be fully functional. > > We're still in the process of converting our systems to the new control > panel so not all the features are available yet, but we hope to have > everything 100% as soon as possible. The main things that are missing is > Java/JSP, the ability to edit DNS yourself, and the ability to add or > delete domains on your own. If you need a domain added just let us know and > we can add it for you. > > If you need help with anything or have any questions just let us know. You > can reply to this email, post on Discord, or post on our forum to get help. > Login Now > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2025 Helio Networks. All rights reserved. | Unsubscribe > >

Username: pabboo, Server: Johnny, Main domain: pabboo.helioho.st Hey guy,s, forgive me I did not know my support questions were public - is it possible you can remove them from the forum? Thanks, James

I dont know if its me but I keep getting bad gateway on https://www.pabboo.com On Mon, 18 Aug 2025 at 01:43, James Tobin wrote: > > Yes - simple :-) I like what you are doing. What might I be able to > do to offer you/the community some support? > > On Mon, 18 Aug 2025 at 01:37, HelioHost Support wrote: > > > > To prevent a directory listing you can put an index file such as index.html or index.php. > > > > You may view the status of your ticket by visiting: > > > > https://helionet.org/index/index.php?showtopic=65328 > > > > Thank you, > > HelioHost support > > https://heliohost.org/ > > https://helionet.org/ > >

Yes - simple :-) I like what you are doing. What might I be able to do to offer you/the community some support? On Mon, 18 Aug 2025 at 01:37, HelioHost Support wrote: > > To prevent a directory listing you can put an index file such as index.html or index.php. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65328 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ >

thanks. can you ensure directories are turned off so people cant go to my folders like backend as at the moment they are exposed. i will try and amend the htaccess file - thanks On Sun, 17 Aug 2025 at 20:01, HelioHost Support wrote: > > You should use ns1.heliohost.org and ns2.heliohost.org. You can also use your own external DNS if preferred. If you go that route, you can use the IP addresses shown in Plesk to set up your DNS records. Please keep in mind that if you use external DNS, there are certain events such as server replacements and account moves that may cause downtime due to IP address changes, since we can only update DNS for domains that are using our name servers. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65328 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ >

Username: pabboo, Server: Johnny, Main domain: pabboo.helioho.st Hello, can I (and/or how do I) add my custom domain to my free account? Thanks, James

Username: futurextommy, Server: Tommy, Main domain: future-x.eu.org Hi I want to reset my account and start by domain future-x.eu.org

Username: N/A, Server: N/A, Main Domain: N/A I have paid 5$ for morty service but I can?t access it here is the confirmation I have got u can check it

VPS number: 18, VPS ID: 681 ok On Fri, Aug 15, 2025 at 12:50?AM HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Gggg, > > Your VPS payment of $5.00 USD is 7 days overdue. Please try to make a new > payment within the next 24 hours. You can do so with the link below. > > Let us know if you face any issues or have any questions regarding this. > Renew VPS > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2025 Helio Networks. All rights reserved. | Unsubscribe > >

Username: zmzaxg, Server: Tommy, Main domain: zmzaxg.helioho.st Hi, I need you to help me open ssh connections to my sponsored host, I also need to add my Domain name to the host it is: nnya.top but I don't know if I can edit its secondary Domain name or tertiary Domain name or more after joining, thanks

I just paid for 6 more months of Morty. Please let me know when you process it and move me back to Morty so I can test and make sure all my domains and emails are working fine.? On Tuesday, August 12, 2025 at 11:33:14 PM EDT, HelioHost Support wrote: 1. We haven't automated the Morty balance emails yet, but yeah, when we do we could set it up to give people a week's notice. 2. Yes, you can go to https://heliohost.org/dashboard/move/?to move yourself back to Morty. You haven't lost anything. Your account just got moved to Tommy instead of Morty, and all of your domains appear to be working. Drupal is trying to install on one domain. The next domain has an unexpected error of some sort. The third domain doesn't appear to have any files uploaded yet, but the domain itself works fine. The 4th domain looks perfect to me. It's possible the errors were caused by being moved, for instance, if your database connection specified Morty's IP instead of localhost it would continue trying to connect to a non-existent Morty account even though it was on Tommy now. If you use localhost for the database connection then it would work no matter which server you were moved to. Morty is $1 per month. It looks like you paid $5 for a $6 prepaid balance on 2025-02-04. You didn't have any overages and your balance ran out around 2025-08-04 as expected. You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=65289 Thank you, HelioHost support https://heliohost.org/ https://helionet.org/

Hi now I have space for one would like to add a new domain: andrewofswinleyforest.fyi kind regards Stephen Buckley On Wed, Aug 13, 2025 at 3:11?AM HelioHost Support wrote: > The domain has been removed. If you want you can set up a second Morty > account so you can have 20 domains total. 10 on account1 and 10 on > account2. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65285 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

I'm looking at it now and I do see some balance. 2 questions here:? 1. I wish I had at least a week's time to look these things up and fix it.?2. Can I pay now and i'll be moved back to Morty? If I do, do I have to set up everything all over again from scratch??3. I thought Morty was a 1 time payment. Is this a recurring payment or my websites are using up many resources?? On Tuesday, August 12, 2025 at 10:03:27 PM EDT, HelioHost Support wrote: Did you get the email we sent you on 2025-08-08 16:12 letting you know that your Morty balance was used up? Did you get the email we sent you on 2025-08-11 14:02 letting you know your account was being moved to Tommy for not paying? Did you get the email we sent you on 2025-08-11 15:47 letting you know that move was complete and you may need to update your DNS records? You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=65289 Thank you, HelioHost support https://heliohost.org/ https://helionet.org/

Username: gsharat, Server: Tommy, Main domain: moonshots.biz Hi there,? My websites are down, my emails are not working for all my domains. What is happening here? Is there any ways we can recover these?? username: gsharat? Thanks,Sharat?

I was talking about the vps not morty On Tue, Aug 12, 2025, 3:39?PM HelioHost Support wrote: > Your message (inquiry) has been assigned the tracking ID [HH#340514]. One > of our volunteer community members will reply to your email as soon as > possible. > > Please include the string [HH#340514] in the subject of any future email > regarding this case. You may do that by simply replying to this message. > > Please be aware that our system rejects binary attachments. If you are > submitting a screenshot or attachment please post a link to the file > instead of attaching it to the email. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65288 > > Thank you, > HelioHost Support > https://heliohost.org/ > https://helionet.org/ > >

Username: khaledmarei, Server: Tommy, Main domain: khaledmarei.helioho.st In the morty tier you said CPUS are you mean cores? How much internet speed i get with the server? Is it good for protection?

Many thanks for your reply. Yes can you delete greatesthoax.info I need to place it somewhere else so I can get a new domain to add to my heliohost account [currently at limit]. kind regards Stephen Buckley On Tue, Aug 12, 2025 at 2:54?PM HelioHost Support wrote: > Like it says in your dashboard, users cannot add or remove domains on > their own yet. We're planning on adding this functionality eventually, but > there is no ETA when it will be added. In the meantime an admin can remove > the domain for you if you let us know which domain it is you'd like > removed. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65285 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: stephen7455, Server: Morty, Main domain: stephen7455.helioho.st If I disable a domain, will that be the same as deleting it? Stephen Buckley On Tue, Aug 12, 2025 at 2:21?PM Stephen Buckley wrote: > Hi guys > > looking for how to delete a domain. I'm trying to follow the guidelines > which state: > > To remove a domain: > > 1. Go to Websites & Domains and locate the name of the domain or > subdomain you want to remove. > 2. Click Remove Website or Remove Subdomain. > > but I cannot find this anywhere. > > Stephen Buckley >

Username: stephen7455, Server: Morty, Main domain: stephen7455.helioho.st Hi guys looking for how to delete a domain. I'm trying to follow the guidelines which state: To remove a domain: 1. Go to Websites & Domains and locate the name of the domain or subdomain you want to remove. 2. Click Remove Website or Remove Subdomain. but I cannot find this anywhere. Stephen Buckley

you folks are awesome. thanks so much. that was fast On Mon, Aug 11, 2025 at 12:26?PM HelioHost Support wrote: > Space added. Please let us know if you need any else. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65275 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Yes, that would be fine. On Mon, Aug 11, 2025 at 12:15?PM HelioHost Support wrote: > How about adding an extra 1000Mb space on the Tommy account? Tommy 2000mb > plan is $7, which is what you paid. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65275 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

I would prefer to keep only one. I already activated tommy and it's working great. If you have a way where i can use this money towards something that would be great. thanks On Mon, Aug 11, 2025 at 9:54?AM HelioHost Support wrote: > I wonder if you had the same issue as another user yesterday (the invite > was sent to you but the link was invalid...that issue was due to a software > bug that has since been fixed.) If you want, we can just move your tommy > account to morty and credit you the original Morty purchase + $2 for the > Tommy account into your morty balance. If not, our other admin Krydos is > the one who needs to give you a refund. Are you still interested in the > morty account? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65275 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

I got the mail but it wont let me go forward. is there a way to refund On Sun, Aug 10, 2025 at 11:48?PM HelioHost Support wrote: > Was there an error when you clicked the link in the email, or did you not > even get the email? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65275 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >