HelioHost

Username: khamdanaf, Server: Tommy, Main domain: journalpulse.heliohost.us Single-account clarification ? khamdanaf Hi HelioHost Team, I confirm that I only wish to keep account: khamdanaf. The multiple-account flag was likely triggered because I sometimes log in from shared/CGNAT mobile networks and occasionally from campus/office networks, which can make it appear as multiple accounts from one IP. I do not manage other people?s accounts and do not intend to have more than one. If any other accounts appear linked to my details, please disable them; I will use khamdanaf exclusively. - Donation proof: (insert date/transaction ID or attach a screenshot) - Usage: hosting OJS for an academic/non-profit journal Thank you for your help. Best regards, Khamdan Annas Fakhryza Sen, 20 Okt 2025 pukul 09.31 HelioHost menulis: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Khamdanaf, > > First of all, thank you for your recent donation! However, we have noticed > a new login to your account that may indicate a violation our Terms of > Service. If you didn't read our Terms during the creation of your account > you may do so now by going to https://heliohost.org/terms/ > > Sometimes this can be triggered erroneously by one of the following: > > ? Multiple family members creating an account from the same internet > connection. > ? Logging in from a school internet connection where another student also > has an account. > ? Logging in from a work internet connection where a coworker also has an > account. > ? Maintaining an account for someone else. > > In the last year, 60% of the accounts we were forced to suspend were > because people didn't read the first line in our Terms of Service and > created more than one account without getting permission in advance. This > applies to both our free Johnny accounts and donor Tommy accounts. If you'd > like to have more than one account you may do so by moving your accounts to > our Morty plan which does not have a limit. > > Since we're a small non-profit organization funded primarily by donations > we don't have a huge budget to purchase an unlimited number of servers to > keep up with the demand for accounts. We turn away hundreds of people every > day who would love to have an account, but we can't host their website > because our servers are so full. We don't think it's fair for some people > to have more than one account, while at the same time, so many other people > aren't able to have an account at all. > > If you did create more than one account, just let us know which one you'd > like to keep, or explain what the situation is. You can reply to this email > or click the Contact Support button below to let us know how we can help. > Please respond to this within the next 24 hours to avoid any downtime for > your website(s). Thanks. > Contact Support > > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2025 Helio Networks. All rights reserved. | Unsubscribe > >

Username: ququnta, Server: Johnny, Main domain: ququnta.helioho.st okay. I'm removing it now. It was installed to test some stuff, and is not needed now

Username: N/A, Server: N/A, Main Domain: N/A Por favor requiero que me Levante la suspensi?n de mi cuenta User: chatapp Web: chatpic.helioho.st

Hi, The correct directory is cartracker after making change in the second line now the error shows "[Sun Oct 19 19:56:11.102055 2025] [wsgi:error] [pid 2973960:tid 2974001] [client 103.162.74.146:0] ModuleNotFoundError: No module named 'djangotest', referer: https://nrchoudhari.heliohost.us/" But could not find any reference of djangotest in any file. Thank you, Nilesh R. Choudahri. On Mon, Oct 20, 2025 at 1:07?AM HelioHost Support wrote: > Check out these two lines > RewriteRule ^(cartracker/dispatch\.wsgi/.*)$ - > [L] > RewriteRule ^(.*)$ djangotest/djangotest/dispatch.wsgi/$1 [QSA,PT,L] > In the first line it seems like your directory is cartracker, and in the > second line it says your directory is djangotest. Which one is it? Usually > I recommend people who aren't very familiar with Django yet just follow the > guide at https://wiki.helionet.org/Django_on_HelioHost exactly without > changing anything such as the directory name. Then if you can get that > working successfully you can start making small changes and testing > frequently. If you make a small change and it stops working you know where > the problem is. If you start with a project that doesn't even work with > massive changes from the guide that is known to work, then it's hard to > even narrow down where the issue is. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65745 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Hi, I have successfully set up my database and now tables are created in the db. I run the curl command and got the below details, > curl -I https://nrchoudhari.heliohost.us/ > HTTP/1.1 500 Internal Server Error > Server: nginx > Date: Sun, 19 Oct 2025 19:01:29 GMT > Content-Type: text/html; charset=iso-8859-1 > Connection: keep-alive My .htaccess file has the details below. > Options +ExecCGI > RewriteEngine On > RewriteBase / > RewriteRule ^(media/.*)$ - [L] > RewriteRule ^(admin_media/.*)$ - [L] > RewriteRule ^(cartracker/dispatch\.wsgi/.*)$ - [L] > RewriteRule ^(.*)$ djangotest/djangotest/dispatch.wsgi/$1 [QSA,PT,L] In the error_log file I can see the below error,\ > [Sun Oct 19 19:01:29.199339 2025] [core:error] [pid 2973960:tid 2973986] > [client 103.162.74.146:0] AH00124: Request exceeded the limit of 10 > internal redirects due to probable configuration error. Use > 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel > debug' to get a backtrace. One quick question came to my mind is when curl says server is nginx why we are using .htaccess. Anyway I am totally lost, please help me to resolve this error. Thank you, Nilesh R. Choudhari On Mon, Oct 13, 2025 at 6:01?AM HelioHost Support wrote: > When you create or edit the MariaDB database make sure you allow remote > connections at the bottom of the page. The default is local connections to > improve security. Once remote connections are enabled use host=65.19.154.94 > port=3306 username=shree21_user password= > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65745 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: kevinmsge, Server: Johnny, Main domain: sorwellconsulting.helioho.st Hi HelioHost Support, Thanks for reaching out. I wanted to clarify that I only have one account with HelioHost. A family member who shares the same internet connection also has their own separate account ? we each manage our own websites independently and do not maintain accounts for one another. We understand and respect your Terms of Service, including the one-account-per-person policy, and we?ve made sure to follow it. If you need any additional information to verify this, I?m happy to provide it. Thanks again for your support and for offering such a great service. Best regards, Kevinmsge On Fri, Oct 17, 2025 at 11:01?AM HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Kevinmsge, > > We have noticed a new login to your account that may indicate a violation > our Terms of Service. If you didn't read our Terms during the creation of > your account you may do so now by going to https://heliohost.org/terms/ > > Sometimes this can be triggered erroneously by one of the following: > > ? Multiple family members creating an account from the same internet > connection. > ? Logging in from a school internet connection where another student also > has an account. > ? Logging in from a work internet connection where a coworker also has an > account. > ? Maintaining an account for someone else. > > In the last year, 60% of the accounts we were forced to suspend were > because people didn't read the first line in our Terms of Service and > created more than one account without getting permission in advance. This > applies to both our free Johnny accounts and donor Tommy accounts. If you'd > like to have more than one account you may do so by moving your accounts to > our Morty plan which does not have a limit. > > Since we're a small non-profit organization funded primarily by donations > we don't have a huge budget to purchase an unlimited number of servers to > keep up with the demand for accounts. We turn away hundreds of people every > day who would love to have an account, but we can't host their website > because our servers are so full. We don't think it's fair for some people > to have more than one account, while at the same time, so many other people > aren't able to have an account at all. > > If you did create more than one account, just let us know which one you'd > like to keep, or explain what the situation is. You can reply to this email > or click the Contact Support button below to let us know how we can help. > Please respond to this within the next 24 hours to avoid any downtime for > your website(s). Thanks. > Contact Support > > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2025 Helio Networks. All rights reserved. | Unsubscribe > >

Username: kevinmsge, Server: Johnny, Main domain: sorwellconsulting.helioho.st Hi HelioHost Support, I?m writing to follow up regarding my account suspension. I?ve already replied to your initial message to clarify that I only have one account, and that a family member who shares our internet connection also has their own separate account. We each manage our own websites independently and do not maintain accounts for one another. I haven?t received a response yet, and I?d appreciate your help in reviewing the situation and reinstating my account. If you need any further details to verify compliance with your Terms of Service, I?m happy to provide them. Thanks again for your time and support. Best regards, On Sat, Oct 18, 2025 at 10:37?AM Kevin M wrote: > Hi HelioHost Support, > > Thanks for reaching out. I wanted to clarify that I only have one account > with HelioHost. A family member who shares the same internet connection > also has their own separate account ? we each manage our own websites > independently and do not maintain accounts for one another. > > We understand and respect your Terms of Service, including the > one-account-per-person policy, and we?ve made sure to follow it. If you > need any additional information to verify this, I?m happy to provide it. > > Thanks again for your support and for offering such a great service. > > Best regards, > > Kevinmsge > > On Fri, Oct 17, 2025 at 11:01?AM HelioHost wrote: > >> [image: HelioHost | Community powered free hosting for everyone.] >> >> Hey Kevinmsge, >> >> We have noticed a new login to your account that may indicate a violation >> our Terms of Service. If you didn't read our Terms during the creation of >> your account you may do so now by going to https://heliohost.org/terms/ >> >> Sometimes this can be triggered erroneously by one of the following: >> >> ? Multiple family members creating an account from the same internet >> connection. >> ? Logging in from a school internet connection where another student also >> has an account. >> ? Logging in from a work internet connection where a coworker also has an >> account. >> ? Maintaining an account for someone else. >> >> In the last year, 60% of the accounts we were forced to suspend were >> because people didn't read the first line in our Terms of Service and >> created more than one account without getting permission in advance. This >> applies to both our free Johnny accounts and donor Tommy accounts. If you'd >> like to have more than one account you may do so by moving your accounts to >> our Morty plan which does not have a limit. >> >> Since we're a small non-profit organization funded primarily by donations >> we don't have a huge budget to purchase an unlimited number of servers to >> keep up with the demand for accounts. We turn away hundreds of people every >> day who would love to have an account, but we can't host their website >> because our servers are so full. We don't think it's fair for some people >> to have more than one account, while at the same time, so many other people >> aren't able to have an account at all. >> >> If you did create more than one account, just let us know which one you'd >> like to keep, or explain what the situation is. You can reply to this email >> or click the Contact Support button below to let us know how we can help. >> Please respond to this within the next 24 hours to avoid any downtime for >> your website(s). Thanks. >> Contact Support >> >> [image: Twitter] [image: Facebook] >> [image: Phone Number] >> [image: Support Forum] [image: >> Email] >> ? 2005-2025 Helio Networks. All rights reserved. | Unsubscribe >> >> >

Username: joyusecommerce, Server: Johnny, Main domain: yieldandco.helioho.st Hi HelioHost Support, I appreciate your message and wanted to confirm that I personally hold only one HelioHost account. A family member who shares our home internet connection also has a separate account ? we each operate our own websites independently and do not manage each other?s accounts. We?re aware of and fully comply with your Terms of Service, including the one-account-per-individual rule. If you need any further details to confirm this, I?d be happy to assist. Thank you for the work you do and for providing such a valuable hosting service. Warm regards, Joyusecommerce On Fri, Oct 17, 2025 at 11:01?AM HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Joyusecommerce, > > We have noticed a new login to your account that may indicate a violation > our Terms of Service. If you didn't read our Terms during the creation of > your account you may do so now by going to https://heliohost.org/terms/ > > Sometimes this can be triggered erroneously by one of the following: > > ? Multiple family members creating an account from the same internet > connection. > ? Logging in from a school internet connection where another student also > has an account. > ? Logging in from a work internet connection where a coworker also has an > account. > ? Maintaining an account for someone else. > > In the last year, 60% of the accounts we were forced to suspend were > because people didn't read the first line in our Terms of Service and > created more than one account without getting permission in advance. This > applies to both our free Johnny accounts and donor Tommy accounts. If you'd > like to have more than one account you may do so by moving your accounts to > our Morty plan which does not have a limit. > > Since we're a small non-profit organization funded primarily by donations > we don't have a huge budget to purchase an unlimited number of servers to > keep up with the demand for accounts. We turn away hundreds of people every > day who would love to have an account, but we can't host their website > because our servers are so full. We don't think it's fair for some people > to have more than one account, while at the same time, so many other people > aren't able to have an account at all. > > If you did create more than one account, just let us know which one you'd > like to keep, or explain what the situation is. You can reply to this email > or click the Contact Support button below to let us know how we can help. > Please respond to this within the next 24 hours to avoid any downtime for > your website(s). Thanks. > Contact Support > > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2025 Helio Networks. All rights reserved. | Unsubscribe > >

I'm don't create new one yet. I'm ask before where I'm don't want to Violation your terms. If I'm had issues like that when I'm do that I'm will content you. And very thanks for help ? On Fri, Oct 17, 2025, 8:50 PM HelioHost Support wrote: > If when signing up for the second Morty account you get an error message > saying your email address is already in use, just let us know another email > address and we can send the invite to that one instead. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=66011 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Hi, my site doesn'tt seem to be coming up . . . . ? the domain is pabboo.com On Mon, 18 Aug 2025 at 18:21, HelioHost Support wrote: > > One of the ways you can help out and volunteer for HelioHost is by replying to emails that people write in if you know the answer to the question. The emails aren't public, but anyone in the community who has an account can help each other out with stuff like this. If only the current admin could see support requests we would never get any new people helping out, and we would never promote any new admins. Everyone here, including myself, started out as a normal user without any special access, and decided to give back to the community by answering simple questions and making the admins job easier so they can focus on adding new features, and more complex issues. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65328 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ >

Hi there. Can you please point me in the right direction to learn how to configure the mail settings? I realize, not only is it a security issue for me, it is for the entire system. and i apologize for that. I bought domain name "ai-anon.com" also, and have issue w/ the dns pointing to ns1.heliohost.org can you please assist w/ that as well? i had that issue w/ the https://statecollegeguitarlessons.site domain, but none of the first few that i pointed to heliohost.us i'd like to have a better understanding. esp as it seems i am doing something wrong where i didn't expect to experience such issue. https://vps111.heliohost.us thank you kindly, Jeff Sabarese 8144697631 also. i believe I was supposed to have a second URL. i don't know why i believed that, and it's not really super necessary. i just thought... since it was offered. lol. seriously. you guys have been great. did you notice i messed around w/ the October / Winter CMS (based on Laravel). works nicely. maybe you add Winter to your softaculous list. ;) best regards! On Mon, Jul 21, 2025 at 3:51?PM HelioHost Support wrote: > I did apt update and apt upgrade on your VPS and everything seems to be > fixed now. All of your domains are working except wordpresscenter.net. It > looks like that domain expires in 5 days so maybe it needs to be renewed > before it will work. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65080 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: shehabalsaidi, Server: Morty, Main domain: rentersmanagement.helioho.st Hello helioHost. I'm want to ask you if I'm able to create multiple accounts in morty plan. Where I'm already has one for personal use. And want another one for host customer website. Did that allowed ?

Thanks, it worked. Em qui., 16 de out. de 2025 ?s 16:39, HelioHost Support < support@heliohost.org> escreveu: > Remote access enabled. host=65.19.154.90 port=5432 > user=nicolasnoronhas_control dbname=nicolasnoronhas_saldocontrol password= > > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=66004 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: nicolasnoronhas, Server: Tommy, Main domain: saldocontrol.helioho.st Please enable me for remote db access, thanks Database name: nicolasnoronhas_saldocontrol User name: nicolasnoronhas_control Do you need any further permissions to access postgres via DBeaver? username: nicolasnoronhas

Username: N/A, Server: N/A, Main Domain: N/A Hi, I'm planning to sign up with heliohost to host my Saas application, currently in development. The app is a HR recruitment platform. I've read the terms and conditions and I don't believe this violates them in any way. The app is written in Laravel with livewire. I will be using a MySQL db for my data. I develop code via GitHub and typically I deploy over ssh. The business is still very new, so volumes are expected to be very low during the first year. Therefore I'd like to start small and grow my subscription as the business grows. Could you advise me what tier to start with? I've been looking at Mercury, which seems to fit what I need, but does it really? I read something on the forums that Laravel tends to be memory hungry. On another topic, I didn't see anything mentioned on backups. Does this tier provide daily backups or only weekly, and how to access them? Looking forward to hearing from you. TIA Darius

I am very impressed with your services and your prompt responses to my questions. I am currently facing the following problem.I opened an account at morty and paid the equivalent of $19 in euros. Because I made the mistake of giving an e-mail address apost.margetakis@gmail.com which already exists at Johnny I got an error message and the process stopped. However, the payment was made with transaction ID 8A069355EK8385500 and vendor transaction ID 24Y25318JK943492S. Please if this is possible open an account for me at my wife's e-mail address kalaggelaki@gmail.com and password <removed> Apostolos Margetakis Ierapetra Crete Greece ???? ??? 14 ??? 2025 ???? 3:15??.?., ?/? HelioHost Support < support@heliohost.org> ??????: > Your site already has a working SSL certificate and shows as secure when I > visit it. If you're seeing a certificate warning, please clear your cache. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65972 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Hi, Thank you, I got the files, but there is still a missing file. The jhilari_curriculum_secundaria database is missing in the .sql files you transferred to my home directory. The database is visible in the snapshot I included in my previous message on the backup/restore manager screen. I'm sorry for all the inconvenience, Josep M Missatge de HelioHost Support del dia dc., 15 d?oct. 2025 a les 16:39: > It looks like there were 4 databases that didn't get transferred > automatically. I have exported them into .sql format and put them in your > home directory. You can recreate the databases via Plesk, and then import > the .sql files via phpMyAdmin. Sorry for the inconvenience. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65981 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: airirctc22, Server: Johnny, Main domain: airirctc22.helioho.st Hi team, my username is airirctc22. I am facing difficulties in running php pages. Kindly reset my account asap.

VPS number: 129, VPS ID: 696 *Michael S. Pearson* *Cell:* (removed) *Work:* (removed) *Web:* https://github.com/FatalSlink/ *LinkedIn:* https://www.linkedin.com/in/michaelspearson/ ---------- Forwarded message --------- From: Michael Pearson Date: Wed, Oct 15, 2025, 07:44 Subject: Cancellation To: Hello, I need to cancel my monthly paypal subscription please. Thank you. *Michael S. Pearson* *Michael S. Pearson* *Cell:* (removed) *Work:* (removed) *Web:* https://github.com/FatalSlink/ *LinkedIn:* https://www.linkedin.com/in/michaelspearson/@heliohost.org>@northshore.edu>

Username: jhilari, Server: Tommy, Main domain: jhilari.helioho.st Dear Sir/madam, I can't access to my databases from plesk control panel. I've realized that administrator made a backup of all my mySQL databases, but I am not able to restore them either. I would appreciate any advise... Thank you very much in advance, Josep M Hilari Missatge de HelioHost del dia dl., 13 d?oct. 2025 a les 4:18: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Jhilari, > > Your account has been moved to the new server! > > Keep in mind that your IPv4 address and IPv6 address have also changed. If > you use our nameservers the DNS records have already been updated for you, > but if you use external DNS, such as Cloudflare, you'll need to login to > their system to update your DNS records yourself as listed below. > > A record = 65.19.154.90 > AAAA record = 2001:470:1:1ee::1002 > > You may need to update other DNS records such as SPF, MX, DKIM as well > since your account will be on a new IP. If you use remote database > connections, FTP, SMTP, IMAP, and other services those values may need to > be updated as well. > > Due to DNS caching, it could take up to 4 hours for your website to be > fully moved to the new server. This means that if you make changes to your > website, and your internet connection still has the old A record or AAAA > record cached, you could continue seeing the old website without the new > changes for up to 4 hours. > > As always, we recommend logging in to your account on our main > heliohost.org website using the 'Login Now' button below. Logging in from > any other URL could cause your account to be deactivated due to logins not > being counted, or various error messages. If you log in from this > recommended URL it will use the correct server. If you're having trouble > logging in after the move, make sure you're logging in at heliohost.org, > not some other URL. > > Please let us know if you notice any speed improvements, run into any > issues, or have any questions. You can reply to this email, contact us on > our forum at https://helionet.org/ or chat with us at > https://heliohost.org/chat/ > Login Now > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2025 Helio Networks. All rights reserved. | Unsubscribe > >

Sorry for the inconvenience but despite my efforts I was unable to configure the SSL/TLS Certificate on my account on johnny.I would be grateful if you could configure it so that I can have a secure website. Thank you Apostolos Margetakis Ierapetra Crete ???? ??? 13 ??? 2025 ???? 9:23??.?., ?/? HelioHost Support < support@heliohost.org> ??????: > Thank you for letting us know. We've cancelled the pending suspension for > your account. Note that once you move to Morty, your wife will be able to > have an account on Johnny or Tommy because the multiple account policy does > not apply to Morty accounts. You can maintain as many Morty accounts as you > want, as long as you keep them paid for. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65972 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: apostmargetakis, Server: Johnny, Main domain: apostmargetakis.helioho.st I have an account which I am testing to use later professionally on morty. My wife, without knowing that you do not allow it, opened a second account kalaggelaki@gmail.com Immediately after your relevant email I deleted this account. I want to keep the account [image: HelioHost | Community powered free hosting for everyone.] > > Hey Apostmargetakis, > > We have noticed a new login to your account that may indicate a violation > our Terms of Service. If you didn't read our Terms during the creation of > your account you may do so now by going to https://heliohost.org/terms/ > > Sometimes this can be triggered erroneously by one of the following: > > ? Multiple family members creating an account from the same internet > connection. > ? Logging in from a school internet connection where another student also > has an account. > ? Logging in from a work internet connection where a coworker also has an > account. > ? Maintaining an account for someone else. > > In the last year, 60% of the accounts we were forced to suspend were > because people didn't read the first line in our Terms of Service and > created more than one account without getting permission in advance. This > applies to both our free Johnny accounts and donor Tommy accounts. If you'd > like to have more than one account you may do so by moving your accounts to > our Morty plan which does not have a limit. > > Since we're a small non-profit organization funded primarily by donations > we don't have a huge budget to purchase an unlimited number of servers to > keep up with the demand for accounts. We turn away hundreds of people every > day who would love to have an account, but we can't host their website > because our servers are so full. We don't think it's fair for some people > to have more than one account, while at the same time, so many other people > aren't able to have an account at all. > > If you did create more than one account, just let us know which one you'd > like to keep, or explain what the situation is. You can reply to this email > or click the Contact Support button below to let us know how we can help. > Please respond to this within the next 24 hours to avoid any downtime for > your website(s). Thanks. > Contact Support > > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2025 Helio Networks. All rights reserved. | Unsubscribe > >

Hi, The subscription I am using has only Mariadb. Thank you, Nilesh R. Choudhari On Sun, 12 Oct 2025, 9:05 am HelioHost Support, wrote: > Are you using MariaDB or PostgreSQL? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65745 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Hi, Thank you for your reply. I will try to run migrations from local. If I can solve all the problems and site is up and running then fine, otherwise will let you know about switching to vps. Could you please give me some reference document regarding connection of db from remote Thank you, Nilesh R Choudhari On Sun, 12 Oct 2025, 7:56 am HelioHost Support, wrote: > You could also create the tables manually through Phpmyadmin. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65745 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Hi, I am talking about Django migrations which create database tables. Is there a way where I can run shell so that I can run the commands like 'python manage.py migrate' and ' python manage.py collectsttic' Thank you On Sun, 12 Oct 2025, 6:34 am HelioHost Support, wrote: > That error likely means you have an infinite loop in your .htaccess. For > instance, domain.com/a redirects to domain.com/b which redirects back to > domain.com/a which redirects back to domain.com/b and so on until your > browser gets sick of it and shows you an error. Another common way to end > up with that error is if your code redirects from http to https and then > https redirects back to http which redirects back to https, and so on. One > useful tool that I've found for debugging infinite loops like that is curl > on the command line. Just run curl firsturl.com and examine the output of > what it's redirecting you to. Then curl secondurl.com and see if the > second page is redirecting you back to the first. When you say migrations > are you referring to setting up a database, or migrating something else? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65745 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >