HelioHost

Username: fredforest, Server: Morty, Main domain: ewc.heliohost.us Hi I just tried loggin into my web console and i got this when i entered my id and passord : *Unable to login with that username and password.* I logged in OK yesterday with my ID and PW. I also tried resteing my password - this made no difference can you tell me what the problem is? Thanks

i see i did pay on Auig 7 amnt 21.60 my mistake. i do have brain damage. please put me in touch w/ one of the senior HelioHost people. e.g. whomever it might have been who assisted me with onboarding. thank you! :D Jeffrey Sabarese - 8143257573 (is it possible to speak w/ someone?) perhaps later this week/ weekend? acct: vps111.heliohost.us On 12/14/2025 10:53 PM, HelioHost Support wrote: > You're currently paying $21.60 per 6 months for VPS111. Purchasing a > second VPS with the same memory, CPUs, and storage would also be > $21.60 per 6 months. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=66423 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ >

what was the amount of the most recent payment I transmitted to you? I believe it was an automated clearinghouse agreement payment (ACH). that is, auto-draft as it's also known. somewhere in the amount of $60.00 i believe. i may be incorrect. I'm always Jeffrey. On 12/14/2025 10:53 PM, HelioHost Support wrote: > You're currently paying $21.60 per 6 months for VPS111. Purchasing a > second VPS with the same memory, CPUs, and storage would also be > $21.60 per 6 months. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=66423 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ >

Yes. that's what i'm asking. what is the cost of a second VPS? I'd have to find the email but in the beginning, I was told I'd have a second IP addr. It's not a huge deal, but that seems ... in any case, what would it be for a second IP? i'm not sure i need it and i forget why i was asking TBH. HelioHost Support wrote: > If you want to switch to aaPanel we would need to do a full rebuild of > your VPS since it already has Hestia on it. Since a rebuild deletes > all files and settings we recommend taking a full backup of anything > you need prior to the reset. Since you're asking about a new control > panel and a second IP address you could just purchase a second VPS > which comes with its own dedicated IP address, and we could install > aaPanel on the new VPS rather than wiping the existing VPS111. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=66423 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ >

Username: N/A, Server: N/A, Main Domain: N/A Hello, I've redirecting from username screen to signup and again 11 hrs window. What's happening. Is it a bug or you're not open for new clients

VPS number: 18, VPS ID: 681 Help reboot my VPS before 11:00 am UTC+0, I have a presentation

Thank you for the help. On Fri, Dec 12, 2025, 5:39?AM HelioHost Support wrote: > The new payment has been linked to your VPS, and your new expiration date > is 2026-06-12. It should bill automatically for another 6 months for $21.60 > on that date, but if it fails again for some reason we'll email you. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=66432 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Paid. Thank you. On Thu, Dec 11, 2025, 11:15?PM HelioHost Support wrote: > Here you go https://buy.stripe.com/5kAaEWf8t68GeKkdQQ > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=66432 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: kronosz, Server: Tommy, Main domain: infinityatmos.mire.cl

$21.60 I meant to say. Thank you On Thu, Dec 11, 2025, 9:56?PM joe uman wrote: > Okay great. kindly send me a payment link for $21 for 6 Months. > Thank you > > On Wed, Dec 10, 2025, 4:44?PM HelioHost Support > wrote: > >> We offer a 10% discount for paying 6 months in advance which would be >> $21.60. We can also bill you every 2 months if that's what you mean by >> couple which would be $8.00. >> >> You may view the status of your ticket by visiting: >> >> https://helionet.org/index/index.php?showtopic=66432 >> >> Thank you, >> HelioHost support >> https://heliohost.org/ >> https://helionet.org/ >> >>

Okay great. kindly send me a payment link for $21 for 6 Months. Thank you On Wed, Dec 10, 2025, 4:44?PM HelioHost Support wrote: > We offer a 10% discount for paying 6 months in advance which would be > $21.60. We can also bill you every 2 months if that's what you mean by > couple which would be $8.00. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=66432 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Hi guys would like to add a new domain: adventuresofjediandazorr.fyi kind regards Stephen Buckley Sent: Sunday, November 02, 2025 at 10:16 PM From: "HelioHost Support" <support@heliohost.org> To: stephen4321@mail.com Subject: [HH#140930] Acknowledgement from HelioHost Support Your message (Ass domain) has been assigned the tracking ID [HH#140930]. One of our volunteer community members will reply to your email as soon as possible. Please include the string [HH#140930] in the subject of any future email regarding this case. You may do that by simply replying to this message. Please be aware that our system rejects binary attachments. If you are submitting a screenshot or attachment please post a link to the file instead of attaching it to the email. You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=66146 Thank you, HelioHost Support https://heliohost.org/ https://helionet.org/

VPS number: 135, VPS ID: 757 Gooday. i am reaching out for a stripe link to make a payment for the renewal of the server and also to know if its possible to pay for a couple of months at once ? Thank you>

We absolutely *do not* wish to share these accounts, and they will have nothing to do with one another. ________________________________

Username: brinkmj70, Server: Tommy, Main domain: brinkmj70.helioho.st Hi - My adult daughter is trying to set up an account. She lives in Washington DC. I live in Germany. She asked me a question about the account setup and I was trying to assist her. Maybe I have misunderstood what is permitted, but it wasn't intentional. These are meant to be two separate accounts for two separate people. She has her own stuff that is completely separate from me and we would not like to comingle our code and so forth. If you still see this as a problem, then I guess I would ask you to delete the newest account which has the account id of kgb1. But I don't think you should need to do that. Once she is up and running, she will not need my help anymore. As I said, we live on separate continents and are not part of the same household. If you have other suggestions, please advise. Thanks! Matt ________________________________ From: HelioHost Sent: Tuesday, December 9, 2025 7:53 PM To: matt.brinkman@outlook.com Subject: Possible Terms of Service violation detected [HelioHost | Community powered free hosting for everyone.] [https://heliohost.org/images/mail/namecheap.png] [https://heliohost.org/images/mail/multiple.png]Hey Brinkmj70, First of all, thank you for your recent donation! However, we have noticed a new login to your account that may indicate a violation our Terms of Service. If you didn't read our Terms during the creation of your account you may do so now by going to https://heliohost.org/terms/ Sometimes this can be triggered erroneously by one of the following: ? Multiple family members creating an account from the same internet connection. ? Logging in from a school internet connection where another student also has an account. ? Logging in from a work internet connection where a coworker also has an account. ? Maintaining an account for someone else. In the last year, 60% of the accounts we were forced to suspend were because people didn't read the first line in our Terms of Service and created more than one account without getting permission in advance. This applies to both our free Johnny accounts and donor Tommy accounts. If you'd like to have more than one account you may do so by moving your accounts to our Morty plan which does not have a limit. Since we're a small non-profit organization funded primarily by donations we don't have a huge budget to purchase an unlimited number of servers to keep up with the demand for accounts. We turn away hundreds of people every day who would love to have an account, but we can't host their website because our servers are so full. We don't think it's fair for some people to have more than one account, while at the same time, so many other people aren't able to have an account at all. If you did create more than one account, just let us know which one you'd like to keep, or explain what the situation is. You can reply to this email or click the Contact Support button below to let us know how we can help. Please respond to this within the next 24 hours to avoid any downtime for your website(s). Thanks. Contact Support [https://heliohost.org/images/mail/email_footer_600x67.png] [Twitter] [Facebook] [Phone Number] [Support Forum] [Email] ? 2005-2025 Helio Networks. All rights reserved. | Unsubscribe

Username: N/A, Server: N/A, Main Domain: N/A Hi there. I'm sending this from my new Pop!_OS system. hee hee system76 stuff anyway. i'm an ass. i forget why. could i ever get around to having that second IP, PLEASE? i figure i'll just stay w/ you guys when i have $$$ soon, i'll send y'all some big doanation. i mean. bigger than $60 or whatever i've paid. cheerio. there was something. i can't get Grav to update to 1.8, i have it a couple of places one of which now is grav.outfit.gold it woks as is, but i'm trying to teach my g/f to do stuff, like CMS and shopping cart. she's autistic so the easier the bettr for her. thank you. i thnjk there was somehting else. OHHHH! yes. how do you feel about me installing and using aaPanel? if you were to give me that 2nd IP addr n all.... it's pretty cool. has Docker features built in. blah, blah. i'm sure you know. Jeff Sabarese https://vps111.heliohost.us 8143257573 jsabarese@gmail.com

Thank you very much! On Fri, Dec 5, 2025, 18:17 HelioHost Support wrote: > Your main domain has been changed to yakker-maker.helioho.st and it > should start working in about 2 hours. Let us know if you need help with > anything else. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=66399 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: irinafikh, Server: Tommy, Main domain: multigui.helioho.st Hi Guys, I realized I can't rename the website myself . Could I ask you to rename it from multigui to yakker-maker? It took me a while to come up with the right name :) Thanks in advance, Irina

Username: N/A, Server: N/A, Main Domain: N/A Hello, I have a virtual Private sever with you and want to pay it but am yet not able to It has vital system to my clients can you please initiate payment again for me. Regards , Peter Mungai , CEO Grandtek.

Thank you very much..I just made you a small donation of 120$ id 5620-9712-2875-6970 Apostolos Margetakis Ierapetra Creta Greece ???? ??? 5 ??? 2025 ???? 12:28??.?., ?/? HelioHost Support < support@heliohost.org> ??????: > I set up the abuse and unsubscribe email addresses for you, and set them > to forward to your Gmail account. Your info email address can now send up > to 500 emails per day. That's a really cool project you've put together. I > hope the farmers appreciate what you've done for them. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=66370 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

I also answer the other questions 2) I do not send the emails, an application that my client has on his phone and which I have created simply transmits a single pdf file to his own client which is a document certified by a state agency for the movement of agricultural products Therefore, I do not receive any address from anyone, my own email simply acts as an intermediary, and this is because many of my customers know nothing about email; they want to send their receipt to the recipient of their products with the click of a button. 3) You don't register someone somewhere so that they can be deleted whenever they want sends a single mail of to whoever they want and I just for convenience pass it on 4) I haven't set any address unsubscribe@yourdomain.com 5. I haven't set any abuse@yourdomain.com addresses 6. In my own mail something so that can be deleted 7. I don't share or sell any email address I receive anyway I can't see them 8 I attach the pdf file which I will send and it is the only one which my client sends to his own client. You can scan qrcode to see the government state labeling as well. The language of the pdf is Greek. Furthermore, let me tell you that there is no mass mission. Thank you very much Apostolos Margetakis Ierapetra Crete Greece. ???? ??? 4 ??? 2025 ???? 7:45??.?., ?/? HelioHost Support < support@heliohost.org> ??????: > Here are the questions we require to be answered before the limit can be > increased beyond 50 1. How many emails you plan to send per day? (Already > answered 500) 2. Where you get the email addresses from? 3. How can > recipients of your emails unsubscribe? 4. Do you have an > unsubscribe@yourdomain.com address set up? 5. Do you have an > abuse@yourdomain.com address set up? 6. Does each email have a link to > unsubscribe? 7. Do you share or sell email addresses that you get? 8. Post > an example of the messages being sent. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=66370 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Let me be more specific because I need a limit of 500 emails..From 2025-12-01, farmers in my area are obliged when transporting products to issue a transport document which they send to a government agency at a specific address then send it by email to the recipient of the product, validated by this government agency Because the farmers here are also poor people and have nothing to do with technology, I made a simple application for phones with MIT App Inventor and gave it to several people for free. Therefore, I cannot know how many emails will be sent per day, which is why I need a limit of 500 per day for now. Thank you very much.. Apostolos Margetakis Ierapetra Crete ???? ??? 4 ??? 2025 ???? 2:36??.?., ?/? HelioHost Support < support@heliohost.org> ??????: > The default sending limit is 50 emails per day, but the limit can be > increased if you answer a few additional questions. If you'd like to make a > donation you can do so with the links at https://heliohost.org/donate/ but > no donations is required to increase your sending limit. You said 500 > emails in "some days" so if you send 50 a day for 10 days then you wouldn't > need the limit increased anyways. Not sure if 10 days is what you means by > "some days" though. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=66370 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Thank you very much, sending mail through the application worked as I expected. Since there is a possibility that 500 mails will be sent in some days to our customers, let me know if there is any problem. Please send me the link so that I can give you a gift of 100 euros tomorrow. Apostolos Margetakis Ierapetra Creta Greece ???? ??? 3 ??? 2025 ???? 2:57??.?., ?/? HelioHost Support < support@heliohost.org> ??????: > You should be able to use SMTP. Hostname is morty.heliohost.org for the > mail server. Port 465 with SSL/TLS, or port 25 with no encryption (give > both a try). Username and password can be any email address and password > you created in Plesk. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=66370 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Hi, Thank you so much. I am able to access the website again. Much appreciated. Kind regards, Kirsten On Wed, 03 Dec 2025, 7:14?pm HelioHost Support, wrote: > You?ve been unblocked. Please let us know if you need any further > assistance. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=66377 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: kurlysss, Server: Johnny, Main domain: kurl.helioho.st Hi there, I am reaching out because I have not been able to access the heliohost.org website for over a week. I suspect my IP has been blocked. Please could you assist by checking on your side and or whitelisting my IP. My IP is 102.223.58.82 I look forward to hearing from you. Kind regards, Kirsten