HelioHost

Username: mauvimi, Server: Johnny, Main domain: mauvimi.tk I would like to change my domain name in my account with username mauvimi and email address mauvimi@yahoo.es. The domain change is from mauvimi.tk, which I currently have registered with you, to mauvimi.eu.org. Thank you in advance for your help. MAUVIMI

Hi, Thank you very much. On Sun, Oct 26, 2025 at 12:43?AM HelioHost Support wrote: > WSGI control access has been enabled on the domain > nrchoudhari.heliohost.us. To restart your Django app and load new code > changes in simply edit /home/ > nrchoudhari.heliohost.us/httpdocs/cartracker/dispatch.wsgi. Adding a > blank line, removing a blank line, adding a space, or removing a space are > examples of editing the file. As long as the last modified timestamp > changes it will clear the server cache. Let us know if you run into any > issues. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65745 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Hi, Yes. Please enable the access so that I can do some real work. Please give me details on how I can use the restart feature. On Sat, Oct 25, 2025 at 11:56?PM HelioHost Support wrote: > Yes, like we said earlier you can get errors from previous versions of > your code even after you change the code because of server side caching. > That means you can see errors about djangotest even if there is no mention > of djangotest in your code because the old code was still cached on the > server. We can enable WSGI restart access for you if you want to be able to > clear the cache manually. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65745 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Hi, Till now what I understood is whenever the server gets restarted it creates some issue. The error which I am getting, I had that before and at that time I did not do anything. It got resolved after some time because in my codebase there is no text with "djangotest". On Sat, Oct 25, 2025 at 11:41?PM HelioHost Support wrote: > Yeah, that log file only shows Apache or WSGI errors. Like I said the > "Server Error (500)" error isn't generated by either Apache or WSGI, so we > would need to check some other log or add some debugging code to see why > that is being displayed. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65745 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Hi, There is a file error_log under the logs directory. On Sat, Oct 25, 2025 at 11:31?PM HelioHost Support wrote: > Which log are you looking at? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65745 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Hi, From logs I can see the error is being generated from dispatch.wsgi, the file contents are import os, sys # edit your path below sys.path.append("/home/nrchoudhari.heliohost.us/httpdocs/") from django.core.wsgi import get_wsgi_application os.environ.setdefault('DJANGO_SETTINGS_MODULE', 'cartracker.settings') application = get_wsgi_application() Regarding your question about code and logging, The site was working fine and I did not make any change in the code. Thank you, Nilesh R. Choudhari On Sat, Oct 25, 2025 at 11:18?PM HelioHost Support wrote: > All is see is "Server Error (500)" which is generated by your code, not > the server, so those errors won't show up in any of the system logs. Did > you ever add any logging to see what is causing that error? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65745 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Hi, I really don't understand what exactly is going on. Few days ago my website was working fine and now when I try to open it for further testing I am getting the same error message. The error messages says " [Sat Oct 25 17:38:06.102097 2025] [wsgi:error] [pid 1741426:tid 1741445] [client 103.162.74.146:0] ModuleNotFoundError: No module named 'djangotest', referer: https://nrchoudhari.heliohost.us/accounts/login/" This is the error I had encountered before and it was nothing to do with code or configuration. Could you please let me know what's going on here. Thank you, Nilesh R. Choudhari On Wed, Oct 22, 2025 at 8:05?AM HelioHost Support wrote: > It looks like the error is generated by your code, not Apache or Nginx or > WSGI, so it doesn't get logged to any system file. You could edit your code > to log to a file, or display a more useful error to the browser. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65745 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Ok Thanks Only 1 domain for the moment. One last question. How can I add SSL for this domain? Thanks Envoy? ? partir d?Outlook ________________________________ De : HelioHost Support Envoy? : mercredi, 22 octobre 2025 23:28 ? : spetitat@hotmail.com Objet : Re: [HH#381424] Hi Sure you can start the installation process, but you won't be able to see the website on your domain until the DNS propagates. Also, if you need any additional domains added, just let us know. You can have up to 10 different domains on your account at once, but we have to add the extras on our side if you need them. You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=66062 Thank you, HelioHost support https://heliohost.org/ https://helionet.org/

Hi! Ok, I have access now! I changed the nameservers, and need to let it propagate. During this time can I already build the website with wordpress or should I wait? Thanks! Have a great day! Seb Envoy? ? partir d?Outlook ________________________________ De : HelioHost Support Envoy? : mercredi, 22 octobre 2025 22:57 ? : spetitat@hotmail.com Objet : Re: [HH#381424] Hi Never mind, we found it. It looks like you didn't finish the sign-up process, try clicking the link in the invite email again and see if it will let you finish. On our end, it shows you never submitted a password or domain info. You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=66062 Thank you, HelioHost support https://heliohost.org/ https://helionet.org/

Strange, but ok,, let me try again. Envoy? ? partir d?Outlook ________________________________ De : HelioHost Support Envoy? : mercredi, 22 octobre 2025 22:57 ? : spetitat@hotmail.com Objet : Re: [HH#381424] Hi Never mind, we found it. It looks like you didn't finish the sign-up process, try clicking the link in the invite email again and see if it will let you finish. On our end, it shows you never submitted a password or domain info. You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=66062 Thank you, HelioHost support https://heliohost.org/ https://helionet.org/

I used : spetitat@hotmail.com Envoy? ? partir d?Outlook ________________________________ De : HelioHost Support Envoy? : mercredi, 22 octobre 2025 22:55 ? : spetitat@hotmail.com Objet : Re: [HH#381424] Hi What email address did you use to sign up? You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=66062 Thank you, HelioHost support https://heliohost.org/ https://helionet.org/

Username: N/A, Server: N/A, Main Domain: N/A Hi!, I just subscribe to a morty account and paid 10 usd. Then you sent me a link to make my account. I chose my name: petitseb then did a password. But when I fill up my name and password, or I also tried email and password. I 'm told there is" no account found with that user name" So... I can't access to my account that I just pid for. Can you help me resolve the problem? Thank you. Sebastien Envoy? ? partir d?Outlook

Username: myfins, Server: Johnny, Main domain: myfins.heliohost.us Please reset my account Rodrigo RoitherT?cnico em Manuten??o e Suporte em Inform?tica

Username: eliazar225, Server: Tommy, Main domain: eliazar.heliohost.us Hi, I would just like to clarify that I didn't create any new account and this is actually my first time hearing about helio host. I only access my account in my home in my personal laptop so It's unlikely that I accidentally log in my account in school or work internet. I would like to ask if there's a specific concern in my account so I can address it. Thank you and have a great day. On Mon, Oct 20, 2025, 10:31?AM HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Eliazar225, > > First of all, thank you for your recent donation! However, we have noticed > a new login to your account that may indicate a violation our Terms of > Service. If you didn't read our Terms during the creation of your account > you may do so now by going to https://heliohost.org/terms/ > > Sometimes this can be triggered erroneously by one of the following: > > ? Multiple family members creating an account from the same internet > connection. > ? Logging in from a school internet connection where another student also > has an account. > ? Logging in from a work internet connection where a coworker also has an > account. > ? Maintaining an account for someone else. > > In the last year, 60% of the accounts we were forced to suspend were > because people didn't read the first line in our Terms of Service and > created more than one account without getting permission in advance. This > applies to both our free Johnny accounts and donor Tommy accounts. If you'd > like to have more than one account you may do so by moving your accounts to > our Morty plan which does not have a limit. > > Since we're a small non-profit organization funded primarily by donations > we don't have a huge budget to purchase an unlimited number of servers to > keep up with the demand for accounts. We turn away hundreds of people every > day who would love to have an account, but we can't host their website > because our servers are so full. We don't think it's fair for some people > to have more than one account, while at the same time, so many other people > aren't able to have an account at all. > > If you did create more than one account, just let us know which one you'd > like to keep, or explain what the situation is. You can reply to this email > or click the Contact Support button below to let us know how we can help. > Please respond to this within the next 24 hours to avoid any downtime for > your website(s). Thanks. > Contact Support > > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2025 Helio Networks. All rights reserved. | Unsubscribe > >

Hi, The password was correct but still I changed it and now updated but still it shows 500 server errors. Worst part is the error_logs file is not showing any errors, it's empty. Thank you, Nilesh R. Choudhari On Tue, Oct 21, 2025 at 2:20?AM HelioHost Support wrote: > That looks like the password for the database user account (shree21_21) is > incorrect, either on the server or in your application's config file. Make > sure your app is configured to use the correct username and password for > the database, and if it's correct, reset the database user's password in > Plesk. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65745 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: N/A, Server: N/A, Main Domain: N/A why can't I download retroverse server?

Username: N/A, Server: N/A, Main Domain: N/A Bjir

eu estou tentando entrar no site retro verze, mas eu sou redirecionado para esse site heliohost, eu n?o tenho conta nisso, me ajudem por favor. Em ter., 21 de out. de 2025 00:22, HelioHost Support escreveu: > What is the username of the account you're trying to reactivate? You can > renew your account here: https://heliohost.org/renew > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=66040 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

HH#695083 respondido. Em seg., 20 de out. de 2025 23:59, HelioHost Support escreveu: > Your message () has been assigned the tracking ID [HH#695083]. One of our > volunteer community members will reply to your email as soon as possible. > > Please include the string [HH#695083] in the subject of any future email > regarding this case. You may do that by simply replying to this message. > > Please be aware that our system rejects binary attachments. If you are > submitting a screenshot or attachment please post a link to the file > instead of attaching it to the email. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=66040 > > Thank you, > HelioHost Support > https://heliohost.org/ > https://helionet.org/ > >

Username: N/A, Server: N/A, Main Domain: N/A boa noite, necessito reativar minha conta para entrar no site retro verze. Google translate: Good evening, I need to reactivate my account to enter the retro verze website.

Hi, Sure will let you know if I need the access to WSGI restart. Now facing another issue, Few hours ago the website was loading fine and working well. Now its showing Server error 500. When I checked the error log I got "[Mon Oct 20 10:45:32.641331 2025] [wsgi:error] [pid 3946826:tid 3946858] [client 103.162.74.146:0] django.db.utils.OperationalError: (1045, "Access denied for user 'shree21_21'@'localhost' (using password: YES)"), referer: https://nrchoudhari.heliohost.us/accounts/register/" Thank you, Nilesh R. Choudhari On Tue, Oct 21, 2025 at 1:28?AM HelioHost Support wrote: > Correct, Django uses server side caching, so changes to your code could > take up to 2 hours to show up. You can read more acout it here > https://wiki.helionet.org/Django_on_HelioHost#WSGI_Uses_Server_Side_Caching If > you'd like to have WSGI restart access enabled it can be, but like it says > in that link your minimum monthly bill will go from $1.00 to $1.91 or so. > Depending on the load it could be even higher than $1.91. If you'd like to > have WSGI restart access enabled just let us know. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65745 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Hi, After searching on the internet for some time I got the issue. the app is not getting auto reload when some file gets changed, causing the issue. Site is up and running but getting some issue in between whenever I change some html file or some other code the change doesn't work as expected. Sometimes it works, time it shows the last pages. What is the best way to reload the app when some code is changed, please suggest. Thanks and Regards, Nilesh R. Choudhari On Mon, Oct 20, 2025 at 3:22?AM HelioHost Support wrote: > Is there a directory called djangotest inside the cartracker directory? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65745 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: khamdanaf, Server: Tommy, Main domain: journalpulse.heliohost.us Single-account clarification ? khamdanaf Hi HelioHost Team, I confirm that I only wish to keep account: khamdanaf. The multiple-account flag was likely triggered because I sometimes log in from shared/CGNAT mobile networks and occasionally from campus/office networks, which can make it appear as multiple accounts from one IP. I do not manage other people?s accounts and do not intend to have more than one. If any other accounts appear linked to my details, please disable them; I will use khamdanaf exclusively. - Donation proof: (insert date/transaction ID or attach a screenshot) - Usage: hosting OJS for an academic/non-profit journal Thank you for your help. Best regards, Khamdan Annas Fakhryza Sen, 20 Okt 2025 pukul 09.31 HelioHost menulis: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Khamdanaf, > > First of all, thank you for your recent donation! However, we have noticed > a new login to your account that may indicate a violation our Terms of > Service. If you didn't read our Terms during the creation of your account > you may do so now by going to https://heliohost.org/terms/ > > Sometimes this can be triggered erroneously by one of the following: > > ? Multiple family members creating an account from the same internet > connection. > ? Logging in from a school internet connection where another student also > has an account. > ? Logging in from a work internet connection where a coworker also has an > account. > ? Maintaining an account for someone else. > > In the last year, 60% of the accounts we were forced to suspend were > because people didn't read the first line in our Terms of Service and > created more than one account without getting permission in advance. This > applies to both our free Johnny accounts and donor Tommy accounts. If you'd > like to have more than one account you may do so by moving your accounts to > our Morty plan which does not have a limit. > > Since we're a small non-profit organization funded primarily by donations > we don't have a huge budget to purchase an unlimited number of servers to > keep up with the demand for accounts. We turn away hundreds of people every > day who would love to have an account, but we can't host their website > because our servers are so full. We don't think it's fair for some people > to have more than one account, while at the same time, so many other people > aren't able to have an account at all. > > If you did create more than one account, just let us know which one you'd > like to keep, or explain what the situation is. You can reply to this email > or click the Contact Support button below to let us know how we can help. > Please respond to this within the next 24 hours to avoid any downtime for > your website(s). Thanks. > Contact Support > > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2025 Helio Networks. All rights reserved. | Unsubscribe > >

Username: ququnta, Server: Johnny, Main domain: ququnta.helioho.st okay. I'm removing it now. It was installed to test some stuff, and is not needed now

Username: N/A, Server: N/A, Main Domain: N/A Por favor requiero que me Levante la suspensi?n de mi cuenta User: chatapp Web: chatpic.helioho.st