HelioHost

thanks! I will try to send to https://www.mail-tester.com/ Sent with [Proton Mail](https://proton.me/mail/home) secure email. On Thursday, September 11th, 2025 at 9:52 PM, HelioHost Support wrote: > Gmail won't accept email unless the sender domain has SPF or DKIM set up, and our domains do not have it configured by default. You have to request it as mentioned in the prior response. I've gone ahead and set that up for you. Go ahead and try sending another email to gmail now. We also usually recommend sending an email to https://www.mail-tester.com/ service (send a real email, do not send "test" or a blank email or you'll get an inaccurate result). You should score a 10/10 if everything is working correctly. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65603 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/

I just tried to send an email via the link you directed me to, but when i enter zero-vanguard@protonmail.com for my email address, i get a notice in red saying: That email address is in use by another member. Sent with [Proton Mail](https://proton.me/mail/home) secure email. On Thursday, September 11th, 2025 at 9:42 PM, HelioHost Support wrote: > Did you request DKIM, SPF, and DMARC to be set up on your domain? https://wiki.helionet.org/Mail_Delivery_Problems > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65603 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/

Username: zerozero, Server: Morty, Main domain: zerozero.helioho.st I just sent an email asking why the emails I send to gmail accounts bouncing, but I forgot to mention the domain I am using. It is 0-1-3-7-0.com Thanks! Sent with [Proton Mail](https://proton.me/mail/home) secure email. On Thursday, September 11th, 2025 at 9:08 PM, zero-vanguard wrote: > Why are the emails I send to gmail accounts bouncing? > > Sent with [Proton Mail](https://proton.me/mail/home) secure email.

Username: zerozero, Server: Morty, Main domain: zerozero.helioho.st Why are the emails I send to gmail accounts bouncing? Sent with [Proton Mail](https://proton.me/mail/home) secure email.

Username: thegatoomeowttv, Server: Tommy, Main domain: thegatoomeow.website Hi Guys I have made the donation of 5$ Thank you! Transaction ID: 9MV78473LJ498093T Sent with [Proton Mail](https://proton.me/mail/home) secure email. On Saturday, September 6th, 2025 at 6:45 AM, HelioHost Support wrote: > Hey Thegatoomeowttv, > > We just wanted to advise you that your Morty account balance has been used up. > > Your account is currently at $-0.0207. You will need to add additional funds to your account if you wish to remain on Morty. To do that, please send us a minimum of $5 via any of our donation methods ( https://heliohost.org/donate/ ) and let us know the transaction number so we can credit the account. > > You can review your account's billing history here: https://heliohost.org/dashboard/billing/ > > If we don't receive a response within 24 hours, your account will move to Tommy, which will make it subject to load and inactivity suspensions. > > If you have any questions or have made a donation that needs to be credited, please reply to this email to contact support. > > HelioHost Support > https://heliohost.org > https://helionet.org

Hi, Yes that would be worth trying I think. I just tried visiting heliohost.us and it redirects to .org. Thanks ________________________________

Hi so I've tried mobile Internet and WiFi with multiple devices and it seems blocked. The krydos servers you sent are all accessible, it says blank. Would it be possible to move to one of those? Thanks ________________________________

Username: janisv03, Server: Tommy, Main domain: janisv03.helioho.st Hi there, I'm currently in China and while heliohost.org is fully accessible, I realised that helioho.st is blocked here. Would it be possible for me to change to another of your servers? Assuming you have any that aren't blocked? Thanks [The University of Law] [The University of Law] [The University of Law] Follow us: [Website] [Facebook] [Instagram] [Threads] [LinkedIn] [TikTok] [Twitter] [Pinterest] [YouTube] [Podcasts] Please consider the environment before printing this email This email and any attachment(s) is intended for and confidential to the addressee. If you are neither the addressee nor an authorised recipient for the addressee please notify us of receipt, delete this message from your system and do not use, copy or disseminate the information in, or attached to it, in any way. Any views or opinions expressed are solely those of the author and do not necessarily represent those of The University of Law Limited or any of its associated companies. Our messages are checked for viruses but please note that we do not accept liability for any viruses which may be transmitted in or with this message. ________________________________ 'The University of Law' is the trading and brand name of The University of Law Limited and College of Law Services Limited The University of Law Limited. Company Number: 07933838 College of Law Services Limited. Company Number: 07933854 Registered Office: 2 Bunhill Row, London, EC1Y 8HQ, United Kingdom. Registered in England and Wales ________________________________

HelioHost, It seems the link wants me to create a new account rather than use my old account name (annonymous1) yet you said I'd retain my user area and presumably my login/password. Am I supposed to use the link and setup a new subdomain other than anonymous1? About the email address, I originally created it with the period but gmail will take it with or without. I have sent it to both variants above so I can see if I get one or two copies of this email. I can let you know if it matters. On Mon, Sep 8, 2025 at 9:35?PM HelioHost Support wrote: > It looks like when you signed up you put a dot . in your email address, > and when you emailed us you didn't put a dot in your email address, so our > email system didn't link this email to your account properly. (Gmail is so > annoying.) I changed your hosting account so it matches where you sent this > email from so you won't have this issue again on future emails. I have > reset your account, and you should get a separate email from > no-reply@heliohost.org (not support@heliohost.org) with a link to click > to continue with the reset process. If you find you are missing any files > from before I created a full backup of your account prior to resetting it > which you can download from https://heliohost.org/backup/ Let us know if > you need help with anything else. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65561 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Thank you. I appreciate you. I'll be more careful this time. On Mon, Sep 8, 2025 at 9:35?PM HelioHost Support wrote: > It looks like when you signed up you put a dot . in your email address, > and when you emailed us you didn't put a dot in your email address, so our > email system didn't link this email to your account properly. (Gmail is so > annoying.) I changed your hosting account so it matches where you sent this > email from so you won't have this issue again on future emails. I have > reset your account, and you should get a separate email from > no-reply@heliohost.org (not support@heliohost.org) with a link to click > to continue with the reset process. If you find you are missing any files > from before I created a full backup of your account prior to resetting it > which you can download from https://heliohost.org/backup/ Let us know if > you need help with anything else. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65561 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: khaledmarei, Server: Tommy, Main domain: khaledmarei.helioho.st Hi what is the limit on SMTP for a tommy account because I got a limit outgoing messages are exeded

Username: irinafikh, Server: Tommy, Main domain: multigui.helioho.st Hi Guys, I use PostgreSQL and I need remote access from any PC for my user irinafikh_admin to be able to continue my development. I too did not find any possibility to create DB users with restricted grants (for my site). Help, please. Thank you in advance, Irina (username irinafikh)

Username: N/A, Server: N/A, Main Domain: N/A HelioHost support, I am a new account and I have messed up access on my site with .htaccess files. I was trying to create a login to my site so that I could dev without anyone finding half done code. It is all messed up. Can you reset to new? After that, I will make better notes and rename files and create new ones so I can go back. Regards, RICHARD MITCHELL https://anonymous1.heliohost.us/ On Thu, Sep 4, 2025 at 7:24?PM HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Anonymous1, > > Your new HelioHost account has been successfully created! > > You can use the link below to login now. Please be aware that your > dashboard and control panel are active, but it can take up to two hours for > your domain to be fully functional. > > We're still in the process of converting our systems to the new control > panel so not all the features are available yet, but we hope to have > everything 100% as soon as possible. The main things that are missing is > Java/JSP, the ability to edit DNS yourself, and the ability to add or > delete domains on your own. If you need a domain added just let us know and > we can add it for you. > > If you need help with anything or have any questions just let us know. You > can reply to this email, post on Discord, or post on our forum to get help. > Login Now > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2025 Helio Networks. All rights reserved. | Unsubscribe > >

Username: astron, Server: Johnny, Main domain: astron.heliohost.org Well, if you have such data, it means that your system is not working properly and/or correctly. I log in there whenever possible and completely consciously, and there are still quite a few more of these times in August. Much more than only one. On Wed, 3 Sept 2025 at 00:17, HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Astron, > > It's been a while since we've seen you. Are you still using your hosting > account? The last time you logged in was 2025-08-05. In order to keep your > website active you must log into your control panel at least once every 30 > days. > > If you wish to continue using your hosting plan you will need to log in by > clicking the link below. Next, provide your email and password in the box > and click log in to access your dashboard. If you don't log in sometime in > the next few days your website will be replaced with a inactive page. > > Our apologies for requiring you to log in to your account to continue > using it. We understand that once you get your website perfected there is > little reason to view your control panel anymore, but if we didn't have a > way of determing which accounts were abandoned our servers would quickly > become even more overloaded than they already are. > > We have recently released a new server named Morty that doesn't have the > requirement to login every 30 days to keep your account active that you may > be interested in. You can take a look at your upgrade options after logging > in with the button below. > Login Now > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2025 Helio Networks. All rights reserved. | Unsubscribe > > -- Kalju

Username: shubham5de, Server: Morty, Main domain: shubham5de1.helioho.st Dear Team please change the root directory once again domain.com/public to domain.com Thanks and regards shubham

Username: hundalprabh07, Server: Johnny, Main domain: myatelier.space I received email from helio host that using my ISP two accounts found but that is may be mistake as with my ISP is also used by my friends may be he or she login using my ISP so this is not intended as I am aware of terms and conditions so I request to revoke suspension of my account Thanks

I have been playing a foreign game recently and using a game accelerator, which may have caused the issue. By the way, I am using this on my home computer. In the future, my Heliohost account will only be logged in during work hours and not at home to avoid any further problems, nice? Thanks!

Username: N/A, Server: N/A, Main Domain: N/A Dear Heliohost team: I have seen your email and I would like to clarify that I did not create multiple accounts. Perhaps it was because I needed to access some special websites recently and used proxy software, which caused abnormal login IP? I guess it's like this, I have already cleaned up those proxy software. I guarantee that I have not created multiple accounts. I cherish this account very much. I have deployed my website, which is my business portal. Please keep it running normally. Thank you! If you find any abnormalities in my account, please let me know and I will fully cooperate to resolve the issue! Thanks again! From: HelioHost Date: 2025-08-31 00:43 To: cnyasinyang Subject: Possible Terms of Service violation detected Hey Cnyasinyang, We have noticed a new login to your account that may indicate a violation our Terms of Service. If you didn't read our Terms during the creation of your account you may do so now by going to https://heliohost.org/terms/ Sometimes this can be triggered erroneously by one of the following: ? Multiple family members creating an account from the same internet connection. ? Logging in from a school internet connection where another student also has an account. ? Logging in from a work internet connection where a coworker also has an account. ? Maintaining an account for someone else. In the last year, 60% of the accounts we were forced to suspend were because people didn't read the first line in our Terms of Service and created more than one account without getting permission in advance. This applies to both our free Johnny accounts and donor Tommy accounts. If you'd like to have more than one account you may do so by moving your accounts to our Morty plan which does not have a limit. Since we're a small non-profit organization funded primarily by donations we don't have a huge budget to purchase an unlimited number of servers to keep up with the demand for accounts. We turn away hundreds of people every day who would love to have an account, but we can't host their website because our servers are so full. We don't think it's fair for some people to have more than one account, while at the same time, so many other people aren't able to have an account at all. If you did create more than one account, just let us know which one you'd like to keep, or explain what the situation is. You can reply to this email or click the Contact Support button below to let us know how we can help. Please respond to this within the next 24 hours to avoid any downtime for your website(s). Thanks. Contact Support ? 2005-2025 Helio Networks. All rights reserved. | Unsubscribe

Hello! Just contacting you guys about renewing my vps subscription for the 3 months as we discussed. If you don't mind could i pay it today? Best Regards, Troy On 5/9/25 9:18 PM, Troy Branch wrote: > Thank you very much for the update, I appreciate it! > > Best Regards, > Troy > ------------------------------------------------------------------------ > *From:* HelioHost Support > *Sent:* Friday, May 9, 2025 9:28 PM > *To:* troybranch93@gmail.com > *Subject:* Re: [HH#655253] VPS Subscription Question > I just wanted to update this email to let you know that we received > the 3 month payment your VPS is fully paid through September 5th 2025 > now. We will email you then with a link to renew if you want to. Thanks! > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=64326 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ >

Up to now, I need your help to add toolss.cn, www.toolss.cn, and test.toolss.cn to the host and bind them to the same directory ---Original--- From: "HelioHost Support"

Username: zmzaxg, Server: Tommy, Main domain: zmzaxg.helioho.st Up to now, I need you to help me add these three domains to the host, and bind them to the same directory, thank you

Username: joyusecommerce, Server: Johnny, Main domain: yieldandco.helioho.st Hi HelioHost, I?m following up on a support request originally submitted via your public forum, which has now gone unanswered for 24 hours. The issue is blocking our CRM integration and affecting secure mail connectivity for yieldandco.com. Forum thread: https://helionet.org/index/topic/65447-hubspot-crm-connection/ Summary of Issue - I?ve reissued the Let?s Encrypt certificate for yieldandco.com and confirmed it?s valid. - However, the mail endpoint (mail.yieldandco.com) is still serving an incorrect or fallback certificate of johnny.heliohost.org. - HubSpot CRM is attempting to connect via IMAP/SMTP and failing due to TLS handshake errors and certificate mismatch. - SSL Labs flags the endpoint with a B grade, capped due to deprecated TLS versions (1.0 and 1.1), and shows additional issues: - Unreachable IPv6 endpoint (2001:470:1:1ee:0:0:0:2009) - Broken session resumption - Weak cipher suite prioritization - No DNS CAA record - CRL validation error - SNI fallback failure for legacy clients What Needs Immediate Attention - Bind the correct certificate to the mail endpoint (mail.yieldandco.com) - Restart Apache and Dovecot/Postfix to apply the cert to ports 465 and 993 - Ensure the cert includes both yieldandco.com and mail.yieldandco.com in the SAN - Disable TLS 1.0 and 1.1 to remove the grade cap and improve client compatibility - Confirm that HubSpot?s IPs are not blocked due to failed handshake attempts I?ve held off CRM integration to avoid triggering rate limits or further handshake failures. The server has restarted multiple times today, which suggests someone is working on it?but without communication, I can?t confirm progress or safely resume integration. Please escalate this to a senior technician and provide a status update. I?m happy to share the full SSL Labs diagnostic report if needed. Warm regards, Joyce Yield & Co.

Account joseeduardovilchis4@gmail.com plis El jue, 28 de ago de 2025, 5:02?a. m., HelioHost Support < support@heliohost.org> escribi?: > Which account would you like to keep? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65460 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: kangjoyeuse, Server: Tommy, Main domain: kangjoyeuse.helioho.st Can you reset my account? I forgot to delete the settings directly in the file manager :D. Sorry to bother you, thank you.

Username: mxtool, Server: Tommy, Main domain: mxtool.helioho.st My account associated with the email *joseeduardovilchis4@gmail.com* was recently banned because I created more than one account. I sincerely apologize for this mistake. I honestly did not read the terms and conditions carefully, so I did not know that multiple accounts were not allowed. I want to assure you that I had no bad intentions ? I only wanted to restart my website and database, which is why I created another account. If possible, I would greatly appreciate it if you could restore my access, even if it means keeping only one account active and deleting the other. I promise to carefully follow all the rules from now on. Thank you very much for your time and understanding.