HelioHost

Username: jumonjii, Server: Johnny, Main domain: funstuff.heliohost.us Hello-? I created a second account for a project before realizing it wasn't allowed. I immediately didn't use the second account. I figured I'd just let it go inactive. - Chris

Okay, I'm trying PHP 8.4, but I didn't create any particular load there. I've been using the same scripts for several years, and they only update some URL links. And there's nothing else there, each script only runs once. And on the first try, none of them would start, and then I didn't try anymore, I thought the server was undergoing maintenance. On Wed, 16. Jul 2025 at 06:31, HelioHost Support wrote: > I took a look at your logs and I do see quite a few 500 errors on PHP > files around 2025-07-15 23:58:00 or so. I took a look at the system logs > around that same time and it looks like mod_fcgi was timing out which was > causing the 500 errors. The most likely cause of timeouts is high load so I > checked Johnny's load around that time, and it wasn't actually too bad. I > see you're using PHP 8.2. You could try switching versions. Perhaps try PHP > 8.4? Let us know if it happens again. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65028 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: zerozero, Server: Morty, Main domain: zerozero.helioho.st Hi I would like to add a domain. My username is: zerozero. The domain I want to add is: 0-1-3-7-0.com Thanks! Adding, removing, or editing domains on your own hasn't been implemented yet. In the meantime an admin can add or remove domains for you. Just open a support ticket and let us know that your username is zerozero, and which domains you would like added. Please note that you can host up to ten domains on your one account so it may be better to request adding an additional domain rather than changing the main domain. Sent with [Proton Mail](https://proton.me/mail/home) secure email.

Username: astron, Server: Johnny, Main domain: astron.heliohost.org I don't know exactly when, but at least yesterday and today, no php sites or anything that requires php will open. Only showing up this message: --------------------------------------------------------------------------------------------------------- Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator at root@localhost to inform them of the time this error occurred, and the actions you performed just before this error. More information about this error may be available in the server error log. ------------------------------------------------------------------------------------------------------- Maybe I haven't noticed anything, but I can't find anything written about it right now either. Thanks! astron.heliohost.org

Username: ququnta, Server: Johnny, Main domain: ququnta.helioho.st Hello. I'd like to add my domain. Can u help me? domain name: oldweb.qzz.io Thx

Username: carsmedia, Server: Johnny, Main domain: carsmedia.helioho.st Hello, I would like to reactivate my carsmedia account, as I plan to use it for my own purposes and in accordance with your terms of service. The carsmedia account is my only account on this plan. If there are any other accounts, they may be incorrect. Regards.

Could SPF, DKIM & DMARC records be added to that domain? ________________________________ From: ________ Sent: Friday, July 11, 2025 11:14 PM To: HelioHost Support Subject: Re: [HH#776933] Add domain name Perfect, thanks. ________________________________ @heliohost.org>@outlook.com>

Username: jhibadu, Server: Johnny, Main domain: jhibadu.heliohost.us Close this account and keep previous one. Thanks On Mon, Jul 14, 2025, 00:56 HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Jhibadu, > > We have noticed a new login to your account that may indicate a violation > our Terms of Service. If you didn't read our Terms during the creation of > your account you may do so now by going to https://heliohost.org/terms/ > > Sometimes this can be triggered erroneously by one of the following: > > ? Multiple family members creating an account from the same internet > connection. > ? Logging in from a school internet connection where another student also > has an account. > ? Logging in from a work internet connection where a coworker also has an > account. > ? Maintaining an account for someone else. > > In the last year, 60% of the accounts we were forced to suspend were > because people didn't read the first line in our Terms of Service and > created more than one account without getting permission in advance. This > applies to both our free Johnny accounts and donor Tommy accounts. If you'd > like to have more than one account you may do so by moving your accounts to > our Morty plan which does not have a limit. > > Since we're a small non-profit organization funded primarily by donations > we don't have a huge budget to purchase an unlimited number of servers to > keep up with the demand for accounts. We turn away hundreds of people every > day who would love to have an account, but we can't host their website > because our servers are so full. We don't think it's fair for some people > to have more than one account, while at the same time, so many other people > aren't able to have an account at all. > > If you did create more than one account, just let us know which one you'd > like to keep, or explain what the situation is. You can reply to this email > or click the Contact Support button below to let us know how we can help. > Please respond to this within the next 24 hours to avoid any downtime for > your website(s). Thanks. > Contact Support > > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2025 Helio Networks. All rights reserved. | Unsubscribe > >

Username: hriztech, Server: Tommy, Main domain: hriztech.com Hi HelioHost Staff, I received your email regarding a suspicious login. I haven't created any websites, and I believe this might be due to using a public network in my dorm, which could be triggering the issue. HRizTech On Mon, Jul 14, 2025, 00:56 HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Hriztech, > > First of all, thank you for your recent donation! However, we have noticed > a new login to your account that may indicate a violation our Terms of > Service. If you didn't read our Terms during the creation of your account > you may do so now by going to https://heliohost.org/terms/ > > Sometimes this can be triggered erroneously by one of the following: > > ? Multiple family members creating an account from the same internet > connection. > ? Logging in from a school internet connection where another student also > has an account. > ? Logging in from a work internet connection where a coworker also has an > account. > ? Maintaining an account for someone else. > > In the last year, 60% of the accounts we were forced to suspend were > because people didn't read the first line in our Terms of Service and > created more than one account without getting permission in advance. This > applies to both our free Johnny accounts and donor Tommy accounts. If you'd > like to have more than one account you may do so by moving your accounts to > our Morty plan which does not have a limit. > > Since we're a small non-profit organization funded primarily by donations > we don't have a huge budget to purchase an unlimited number of servers to > keep up with the demand for accounts. We turn away hundreds of people every > day who would love to have an account, but we can't host their website > because our servers are so full. We don't think it's fair for some people > to have more than one account, while at the same time, so many other people > aren't able to have an account at all. > > If you did create more than one account, just let us know which one you'd > like to keep, or explain what the situation is. You can reply to this email > or click the Contact Support button below to let us know how we can help. > Please respond to this within the next 24 hours to avoid any downtime for > your website(s). Thanks. > Contact Support > > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2025 Helio Networks. All rights reserved. | Unsubscribe > >

Perfect, thanks. ________________________________

Username: jude999, Server: Tommy, Main domain: bluey.heliohost.org Could the below domain be added to my Tommy account? See the domain name vaulted below. https://send.bitwarden.com/#0xBsEKXUZ0awhLMXANQfNg/OfG46XSArRScYNHUZsNB5Q

Username: jude999, Server: Tommy, Main domain: bluey.heliohost.org As per the subject. Thanks.

Username: emmanuelfosso205, Server: Morty, Main domain: tassimoacademysite.helioho.st Dear HelioHost Support Team, I hope this message finds you well. I recently discovered that my hosting account has been suspended, and I would like to kindly request further information regarding the reason for this suspension. I am not aware of any activity that would violate the terms of service, so I would appreciate your help in understanding what led to this action. If there was an issue on my part, I would be grateful if you could provide details so I can correct it. Additionally, I would like to know the steps required to reactivate my account. Thank you for your time and support. I look forward to your response. Best regards, Emmanuelfosso205

Username: myspensor, Server: Johnny, Main domain: myspensor.helioho.st I want to rest my account

Username: gaffoon, Server: Johnny, Main domain: gaffoon.helioho.st That's OK. I don't want anything more than "http". Jerry HelioHost wrote: > Plesk > > Could not secure domains of gaffoon (login gaffoon) with Let`s Encrypt > certificates. Please log in to Plesk and secure the domains listed below manually. > Securing of the following domains has failed: > > > > The following domains have been secured without some of their Subject > Alternative Names: > > > > Could not renew Let`s Encrypt certificates for gaffoon (login gaffoon). Please > log in to Plesk and renew the certificates listed below manually. > Renewal of the following Let`s Encrypt certificates has failed: > > > > The following Let`s Encrypt certificates have been renewed without some of their > Subject Alternative Names: > > ** 'Lets Encrypt gaffoon.helioho.st' ** > [+] gaffoon.helioho.st > [+] www.gaffoon.helioho.st > [-] webmail.gaffoon.helioho.st > Web mail service is not configured on domain gaffoon.helioho.st > > > Legend: > [+] This domain is secure. The domain's SSL/TLS certificate from Let`s Encrypt > has been issued/renewed. > [-] This domain is not secure. Either the domain's SSL/TLS certificate from > Let`s Encrypt could not be issued/renewed or the domain name was excluded from > the certificate. Renew the certificate manually or request a new one to secure > this domain. > > Facebook LinkedIn > Twitter > YouTube > > > WebPros International GmbH Vordergasse 59 Schaffhausen, > CH 8200 Switzerland >

This is the link to the screenshot image. I uploaded the image there https://f.top4top.io/p_3472g7xrj0.jpg ?? ??????? ? ????? ???? ??:?? ? HelioHost Support ???: > Sorry to hear you're having trouble. Our email support service removes > file attachments, so we can't see the picture you tried to share. Could you > please provide the complete error message text or upload the screenshot > to an image sharing site (like Imgur, for example) and send us the link to > the screenshot? Another way to share a screenshot would be to create a > forum account and make a post, where you could upload the image file to > your post. However since forum accounts are created for new users on > successful account creation anyway, I'd recommend trying the Imgur method > first so we can see the screenshot. Once we have more information about > the issue, we'll be happy to look into this further for you. Thanks! > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=64919 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: N/A, Server: N/A, Main Domain: N/A Hello I quickly registered when I opened the registration link for the service, but the link stopped me at the email verification step for up to 10 minutes without progressing. Attached is a picture of what happened.

Username: nilshansen, Server: Tommy, Main domain: knowledgebase.heliohost.us Hello support After doing a npm install, my disk space got already full. I would like to try out a different approach without an npm install. Is it possible that you could reset my account, so I can try my different approach? Best regardsNils

VPS number: 49, VPS ID: 728 Hey, yeah the screen went blank and didn't load, thats all.. On Wed, 2 Jul 2025, 17:36 HelioHost Support, wrote: > Hello, > > Sorry for the delay in getting your VPS built. It looks like there must > have been some website error when you paid where PayPal didn't redirect you > to the next page correctly. If you can provide any feedback on what > happened we may be able to fix the issue so it doesn't happen for anyone > else. Your VPS should be ready in a few minutes, and you'll get an email > when it is up and running. Thanks! > > HelioHost Support > https://heliohost.org > https://helionet.org >

OK, thanks, so if I can manage my email accounts on the addon domain as if it was a regular domain hosting, I hereby would like to request the "addon domain" for the domain "appuris.com". Please let me know if you need more information. I will set the NS information in my domain name host when the addon domain is available. Thanks. /Javier On Tue, Jul 1, 2025 at 8:00?PM HelioHost Support wrote: > You can use IMAP client or webmail to manage your email. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=64900 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Hello, Thank you for your reply. I see that from your descriptions, the "Addon Domain" seems to be enough for the web hosting part, but how will the email be managed? Thanks. /Javier On Tue, Jul 1, 2025 at 6:05?PM HelioHost Support wrote: > Hello! If you want your custom domain added as your new main domain, > please see our Wiki for details on what information we need from you to > make this change: https://wiki.helionet.org/Changing_Your_Main_Domain > However you can have up to 10 domains on your account, so you could also > keep the free heliohost.us domain you have now and add the custom domain > as an addon domain. You can find more details on how to request this here: > https://wiki.helionet.org/Addon_Domains Once we know exactly what you'd > like done to bring your domain over, an admin will be happy to make the > changes for you. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=64900 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: N/A, Server: N/A, Main Domain: N/A Hello, I own a domain name (with almost no hosting, just a landing page so far) and I would like to host it here, in my account (appmaker). The same for the email, I would like to have this domain's email here (there are no mailboxes created so far). If that's possible, could you provide me with the instructions to do it? Thanks. Kind regards, /Javier

Transaction ID 4N059835B06457110 ------ Transaction date 1 July 2025 ??, 1 ???. 2025??., 17:20 HelioHost Support : > Do you happen to have the transaction number so we can credit it to your > account? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=64824 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

I'm donated 5$, thanks for waiting ??, 20 ???. 2025??., 23:24 HelioHost Support : > Thanks for the quick response. We'll just let the account continue running > with a negative balance for now, and when you top up, the accrued charges > from the next 10 days will simply be deducted at that time. If we don't > receive the top up around the start of the month though, we will have to > move you to Tommy until you can get the money in. And yes, our system only > supports the Latin alphabet and its variants. Cyrillic, Arabic and > east-Asian characters, and other non-Latin characters are not supported in > the email support. Non-Latin characters should work on the forum, but > whether someone can read them is going to be dependent on what the reader's > device supports. Also, our staff are only fluent in English. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=64824 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: garytong, Server: Tommy, Main domain: garystong.net Quoting HelioHost : > [1] > > > Hey Garytong, > > I have great news, your account is now active again! > > In order to keep your account active, all you need to do is return > to heliohost.org and login to your account at least once every 30 > days. > > Our apologies for requiring you to log in to your account to > continue using it. We understand that once you get your website > perfected there is little reason to view your control panel anymore, > but if we didn't have a way of determing which accounts were > abandoned our servers would quickly become even more overloaded than > they already are. > > We have recently released a new server named Morty that doesn't have > the requirement to login every 30 days to keep your account active > that you may be interested in. You can take a look at your upgrade > options after logging in with the button below. > Login Now [2] > > [3] [4] [5] [6] > [7] > ? 2005-2025 Helio Networks. All rights reserved. | Unsubscribe [8] Links: ------ [1] https://heliohost.org/partners/namecheap/ [2] https://heliohost.org/dashboard/move/ [3] https://twitter.com/heliohost/ [4] https://www.facebook.com/HelioHost.org/ [5] tel:+1-802-884-3546 [6] https://helionet.org/index/ [7] mailto:support@heliohost.org [8] https://heliohost.org/unsubscribe/?c=8b21ce7d609feed8ded10802cd48879e