HelioHost

Hi, Thank you for your email. In error logs I got below error "[Sat Oct 11 17:13:43.777517 2025] [core:error] [pid 853828:tid 853845] [client 103.162.74.146:0] AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace., referer: https://nrchoudhari.heliohost.us/" When I visit https://nrchoudhari.heliohost.us/ This page shows 500 internal server error. Apart from this could you please tell me how I can run my migrations. Thank you, Nilesh R. Choudhari On Thu, 9 Oct 2025, 8:23 am HelioHost Support, wrote: > Our email system doesn't accept attachments, like it says in the first > autoreply email you received a few seconds after you emailed us originally. > But, I went ahead and installed the missing Python modules for you anyways > because it took you 5 days to remove the modules that are already installed > from your list. You mentioned "please solve the error I am facing". What is > the error message you're seeing? If the error is in regard to the missing > modules, does it work now that they are installed? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65745 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: saerwyth, Server: Johnny, Main domain: saerwyth.helioho.st Server: Johnny User: saerwyth Domain: saerwyth.helioho.st Please add adzemail.uk to my account.

Username: pokemonwawi, Server: Morty, Main domain: pokemonwawi.helioho.st Hello, I can?t login anymore with my account: Pokemonwawi Thank you for your help

Username: mgmason, Server: Morty, Main domain: mgmason.helioho.st Hello, my user name is mgmason and I'm not able to login, I get " Unable to login with that username and password" at: https://heliohost.org/login/ I tried resetting my password but still get the same error with the new password. Is your site having an error right now? Thanks, Mike Mason

VPS number: 154, VPS ID: 766 Hello! This is CarouselCourt on Discord and fatedmagic on HelioHost! I believe this is the email that's attached to the account via my Paypal! As the title says, I would be insanely appreciative if tou rebuilt my VPS and installed Hestia for me! Please, and thank you so much!

Hi, As suggested by you I have removed packages from my requirements.txt which are already present in the link given. Please find the attached updated requirements.txt file. Please install those packages and let me know How I can run the migrations and please solve the error I am facing. Thanks & Regards, Nilesh R. Choudhari On Fri, Oct 3, 2025 at 11:48?PM HelioHost Support wrote: > Sure. When you request Python modules the first step is to compare your > requirements.txt file with > https://krydos3.heliohost.org/pyinfo/info3.12.py and then only request > modules that aren't already installed. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65745 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > > ansicon==1.89.0 arabic-reshaper==3.0.0 arrow==1.3.0 asn1crypto==1.5.1 blessed==1.21.0 cryptography==45.0.6 cssselect2==0.8.0 django-picklefield==3.3 html5lib==1.1 jinxed==1.3.0 lxml==6.0.1 oscrypto==1.3.0 psycopg2==2.9.10 pyHanko==0.30.0 pyhanko-certvalidator==0.28.0 pypdf==6.0.0 python-bidi==0.6.6 PyYAML==6.0.2 razorpay==1.4.2 redis==3.5.3 svglib==1.5.1 tinycss2==1.4.0 types-python-dateutil==2.9.0.20250822 tzlocal==5.3.1 uritools==5.0.0 wcwidth==0.2.13 webencodings==0.5.1 xhtml2pdf==0.2.17

Thank You much appreciated On Wed, Oct 8, 2025, 6:19 PM HelioHost Support wrote: > That one has been unsuspended as well. In the future, please be sure to > contact us before anyone sharing your internet connection or device creates > an account, otherwise all of the accounts will end up suspended again. > Also, please make sure the accounts remain and are used independently. If > we see crosshosting (hosting pieces of a website across multiple accounts, > typically to evade the space limits) or other activity that indicates the > accounts are being shared between the users, they will be subject to a > (possibly permanent) suspension. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65868 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

roomate user id: whitekatie239@gmail.com On Wed, Oct 8, 2025, 4:43 PM HelioHost Support wrote: > Unsuspended. What is the username of the roommate's account? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65868 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: alinainspires, Server: Johnny, Main domain: alinatech.helioho.st Hello HelioHost Support Team, I did notice my account user name = alinainspires has been closed and received email about possible violation of terms, after checking carefully I agree that one of my room mate also joins heliohost recently possibly 2-3 days ago and we live in a hostel and we shared the same internet connection so that is why it happens, I want to keep my alinainspires account, and my room mate wants to know if there is a way to keep other account as well?

Username: giuliodinatale, Server: Morty, Main domain: giuliodinatale.it Buongiorno, vi contatto in merito al limite giornaliero di invio email del mio account associato al dominio giuliodinatale.it Nei prossimi giorni dovr? inviare una comunicazione ufficiale a pi? destinatari istituzionali (circa 74 indirizzi del Parlamento e relativi dipendenti). Si tratta di un messaggio unico, legittimo e non commerciale. Per evitare eventuali blocchi automatici o segnalazioni di spam, vi chiedo cortesemente di aumentare il limite giornaliero di invio email ad almeno 200 messaggi al giorno . Resto a disposizione per eventuali informazioni aggiuntive o verifiche necessarie.

Username: anonymous1, Server: Johnny, Main domain: anonymous1.heliohost.us Hello, I forgot my password to login. Can you send a reset link? Acct is about to expire due to inactivity. Thank you, user anonymous1 Richard On Tue, Sep 9, 2025 at 11:15?AM HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Anonymous1, > > Your new HelioHost account has been successfully created! > > You can use the link below to login now. Please be aware that your > dashboard and control panel are active, but it can take up to two hours for > your domain to be fully functional. > > We're still in the process of converting our systems to the new control > panel so not all the features are available yet, but we hope to have > everything 100% as soon as possible. The main things that are missing is > Java/JSP, the ability to edit DNS yourself, and the ability to add or > delete domains on your own. If you need a domain added just let us know and > we can add it for you. > > If you need help with anything or have any questions just let us know. You > can reply to this email, post on Discord, or post on our forum to get help. > Login Now > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2025 Helio Networks. All rights reserved. | Unsubscribe > >

Username: blasco86, Server: Johnny, Main domain: tstsite.helioho.st Hello, could you please enable SSH access for my account? Username: blasco86 Server: Johnny Reason: I?d like to connect via PuTTY for development. Thank you!

Username: N/A, Server: N/A, Main Domain: N/A [View in browser](https://beeag.r.tsp1-brevo.net/tr/mr/hUYuYWm1zJbUbud1k9dtwpW_tZ8Yo-bBw6ZBNkecJDFAhuijUQXDPt9W0Ymi_XL2F8NbWnzKYp6vrWAjH3zMTsvhavI7StjUwPEAS6DoR-MfYs1QPZpluAJHksKHZewDhTfoPNdZNJ6yNJzvchLidUNnHepyGz5p1aomynONvSm7_1e7tg1pF8FUEnF9Dq1at3MNuAzGrBeh1rI5KfGH69pxzoEsfVkd) **Authenticate domain** ======================= Hi,? ? Mary?(maryelliot238@gmail.com) from?Mary Elliot?needs your help to authenticate the domain?senex.helioho.st?for use in their account on Brevo. ? Please visit the link below to authenticate the domain. [ Authenticate domain](https://app.brevo.com/senders/domain/authenticate/share?token=c387850abbdf34409628894203de19ea) For more information, contact the user who made the request directly at maryelliot238@gmail.com. ? (Not familiar with Brevo? Learn more at [www.brevo.com](https://www.sendinblue.com)) 1000 2nd Ave Ste 3700, Seattle, WA 98104 This email was sent to?support@heliohost.org. ?You have received this email to authenticate a domain. [Contact us](https://www.sendinblue.com/contact/) l [Privacy Policy](https://www.sendinblue.com/legal/privacypolicy/)

Username: rafal1509, Server: Tommy, Main domain: privateaibot.heliohost.us Hello Please reset to default, host aiprivatebot.heliohost.us, account dealexaie@gmail.com Thank you

Transaction ID: 99C72628J47082225 Username: shehabalsaidi ---------- Forwarded message ---------

Username: shehabalsaidi, Server: Morty, Main domain: rentersmanagement.helioho.st How i can renew Morty plan subscription. I'm don't find interface for that in my account

Hi, Using the document provided I have setup my website but when I go to the host https://nrchoudhari.heliohost.us/ I am getting the directory structure. Could you please check once and also let me know how I can run the migrations Another thing is could you please install the packages mentioned in the attached requirements.txt Thank you, Nilesh R. Choudhari On Tue, Sep 30, 2025 at 12:32?AM HelioHost Support wrote: > This is the documentation and example application that we provide for > getting started with Django: https://wiki.helionet.org/Django_on_HelioHost > Postgres is poorly supported by Plesk and has no admin tools available > (you'd have to upload one, or request remote access to use a tool like > pgadmin). While supported, I would recommend using MariaDB unless there's a > specific reason Postgres is needed (e.g. wanting to use PostGIS). We do not > have any documentation on using Postgres wit Django specifically, but this > article may be helpful if you need remote access to postgres to manage the > database: > https://wiki.helionet.org/PostgreSQL_Database_Remote_Connection_Error As > for your forum account, you should be able to log in using shree21 and the > same password you used for your hosting account when you initially signed > up. Note that this password does NOT change with your hosting account > password if you change or reset the hosting account password. If you don't > have a password for the forum or the one you picked during signup does not > work, use this link to get a new one: > https://helionet.org/index/lostpassword/ > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65745 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > > ansicon==1.89.0 arabic-reshaper==3.0.0 arrow==1.3.0 asgiref==3.9.1 asn1crypto==1.5.1 blessed==1.21.0 certifi==2025.8.3 cffi==1.17.1 charset-normalizer==3.4.3 cryptography==45.0.6 cssselect2==0.8.0 Django==5.2.5 django-picklefield==3.3 html5lib==1.1 idna==3.10 jinxed==1.3.0 lxml==6.0.1 oscrypto==1.3.0 pillow==11.3.0 psycopg2==2.9.10 pycparser==2.22 pyHanko==0.30.0 pyhanko-certvalidator==0.28.0 pypdf==6.0.0 python-bidi==0.6.6 python-dateutil==2.9.0.post0 PyYAML==6.0.2 razorpay==1.4.2 redis==3.5.3 reportlab==4.4.3 requests==2.32.5 setuptools==80.9.0 six==1.17.0 sqlparse==0.5.3 svglib==1.5.1 tinycss2==1.4.0 types-python-dateutil==2.9.0.20250822 tzdata==2025.2 tzlocal==5.3.1 uritools==5.0.0 urllib3==2.5.0 wcwidth==0.2.13 webencodings==0.5.1 wheel==0.45.1 xhtml2pdf==0.2.17

Username: fcsltd, Server: Tommy, Main domain: fcsltd.heliohost.org Good morning Krydos. Can you please do a vps rebuild of vps23 having fixed ip 64.62.214.6. I confirm having taken all backups and know that this process will be destructive and there is no way of reverting back. Regards Ronald Cordina

Username: saerwyth, Server: Johnny, Main domain: saerwyth.helioho.st Server: Johnny User: saerwyth Domain: saerwyth.helioho.st Please add tpb.me.uk to my account.

Username: N/A, Server: N/A, Main Domain: N/A I got this email and another one, but was unable to actually get an account created. It says Invalid Code when I clicked this email and the first one. I have attached a screenshot of the message as well.? This is the link for the other email that I got:https://heliohost.org/validate/?v=7282816d55c856107eb557fb711f99b04e33311f38740d7e6ecf2cde68b82a18dc22c1181e17b1949ef7b6921e7422d07c42748984bea1f6b8eb2f7db0329b38 What do I need to do differently?? Thank you!?-Paul On Tue, Sep 30, 2025 at 8:02 PM, HelioHost wrote: Email Validation#yiv6806738542 body {margin:0;padding:0;min-width:100%!important;}#yiv6806738542 .yiv6806738542content {width:100%;max-width:600px;}@media only screen and () {#yiv6806738542 .yiv6806738542content {width:600px !important;}}#yiv6806738542 .yiv6806738542innerpadding {padding:30px 30px 30px 30px;}#yiv6806738542 .yiv6806738542borderbottom {border-bottom:1px solid #f2eeed;}#yiv6806738542 .yiv6806738542h2 {padding:0 0 15px 0;font-size:24px;line-height:28px;font-weight:bold;}#yiv6806738542 .yiv6806738542bodycopy {font-size:16px;line-height:22px;color:#966464;}#yiv6806738542 .yiv6806738542footercopy {font-family:sans-serif;font-size:14px;color:#966464;}#yiv6806738542 .yiv6806738542footercopy a {color:#966464;text-decoration:underline;}@media only screen and (max-width:600px) {#yiv6806738542 *[class=yiv6806738542content] {height:auto !important;max-width:600px !important;width:100% !important;}#yiv6806738542 body .yiv6806738542filtered99999 .yiv6806738542hide {display:none!important;}#yiv6806738542 body .yiv6806738542filtered99999 .yiv6806738542unsubscribe {display:block;margin-top:20px;padding:10px 50px;background-color:#ffffff;border-radius:6px;text-decoration:none!important;font-weight:bold;}} | | | | | Hey Paulrayhatfield, Thanks for creating an account with HelioHost. We're sure you'll love it here! To continue with the account creation process please click the validation link below to verify your email address. We can provide you a free domain.helioho.st type url with the creation of your account, but if you would like your website to be something such as domain.com we highly recommend clicking the Namecheap banner above. To host any domain with us just change the NS records to ns1.heliohost.org and ns2.heliohost.org. You can host as many different domains as you want on your one HelioHost account so you can always add it later. If you didn't sign up for an account at heliohost.org no further action is required and you can safely disregard this message. | | | Create Johnny Account | | | | | | | | | | | | | | | | ? 2005-2025 Helio Networks. All rights reserved. | Unsubscribe | |

Username: elogrimhamed3, Server: Tommy, Main domain: dodo.helioho.st Dear HelioHost Support Team, I am writing to sincerely apologize for unintentionally violating your Terms of Service by creating multiple accounts. I recognize that I also missed the 24-hour window to address this issue and take full responsibility for my oversight. I have since thoroughly reviewed the Terms of Service and completely understand the critical importance of the one-account-per-user policy, which is in place to ensure fair resource distribution for all users in the community. Could you please kindly reinstate my primary account and suspend or delete any other accounts associated with my email address? I would be grateful if you could keep the following account active: ? Username to keep: elogrimhamed3 ? Email associated with the account: [elogrimhamed3@gmail.com] I assure you that I will strictly adhere to all HelioHost rules moving forward and will ensure this does not happen again. Thank you very much for your time and for considering my request. Sincerely, elogrimhamed3

Username: lade, Server: Johnny, Main domain: lade.helioho.st hello Team, how to get access to terminal? I have to run and test script but I don't see any terminal instance to build my project Le mar. 30 sept. 2025 ? 00:09, HelioHost a ?crit : > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Lade, > > Your new HelioHost account has been successfully created! > > You can use the link below to login now. Please be aware that your > dashboard and control panel are active, but it can take up to two hours for > your domain to be fully functional. > > We're still in the process of converting our systems to the new control > panel so not all the features are available yet, but we hope to have > everything 100% as soon as possible. The main things that are missing is > Java/JSP, the ability to edit DNS yourself, and the ability to add or > delete domains on your own. If you need a domain added just let us know and > we can add it for you. > > If you need help with anything or have any questions just let us know. You > can reply to this email, post on Discord, or post on our forum to get help. > Login Now > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2025 Helio Networks. All rights reserved. | Unsubscribe > >

Username: shree21, Server: Morty, Main domain: nrchoudhari.heliohost.us Hi, I have an account on Heliohost and wanted to raise a support ticket. When I tried to open the ticket it asked me to either login or sign up. For login I dont have a display name and if I try to signup it says the email id already exists. Please help. I wanted to host a Django app with Postgres, could you please share videos, articles or documentation related to this. Thank you, Nilesh R. Choudhari

Username: gaffoon, Server: Johnny, Main domain: gaffoon.helioho.st Got it. I just performed an act of "activity" (beyond my daily FTP upload). Jerry HelioHost wrote: > Lack Of Activity > > Hey Gaffoon, > > It's been a while since we've seen you. Are you still using your > hosting account? The last time you logged in was 2025-09-01. In > order to keep your website active you must log into your control > panel at least once every 30 days. > > If you wish to continue using your hosting plan you will need to > log in by clicking the link below. Next, provide your email and > password in the box and click log in to access your dashboard. If > you don't log in sometime in the next few days your website will > be replaced with a inactive page. > > Our apologies for requiring you to log in to your account to > continue using it. We understand that once you get your website > perfected there is little reason to view your control panel > anymore, but if we didn't have a way of determing which accounts > were abandoned our servers would quickly become even more > overloaded than they already are. > > We have recently released a new server named Morty that doesn't > have the requirement to login every 30 days to keep your account > active that you may be interested in. You can take a look at your > upgrade options after logging in with the button below. > > https://heliohost.org/dashboard/move/ > > Regards, > HelioHost Staff > > https://heliohost.org/ > https://helionet.org/ >

Username: genscrip, Server: Tommy, Main domain: rankgen.tk Hello! I accidentally sent the last email from my other email address ( genscriptrl@gmail.com). I would like to reset my account (username 'genscrip'). Is it also possible to get an email address change from this email (generatedscript@gmail.com) to the other one (genscriptrl@gmail.com)? Thank you!