HelioHost

Username: N/A, Server: N/A, Main Domain: N/A Hello! I would like to please reset the account with the username 'genscrip', linked to this email address. Thank you!

Username: N/A, Server: N/A, Main Domain: N/A Hi, I have made the payment on the link https://buy.stripe.com/cNidRbbo25cjgnTc8Rco00d . I have used the email id " nrcmoney@gmail.com" and want to use the same for my account. Could you please now suggest how I can access my account on Heliohost. Thank you, Nilesh R. Choudahri

Username: N/A, Server: N/A, Main Domain: N/A What IP? Obtener Outlook para iOS ________________________________ De: HelioHost Support Enviado: Saturday, September 27, 2025 4:35:23 PM Para: Jake Long Asunto: [EXTERNAL] Re: [HH#375513] Domain WARNING: The sender of this email is outside of Outerblox IT. Please be careful when clicking links and/or attachments. If this email seems suspicious, please forward this email to it@outerblox.com. Domain added, it should take effect within the next ten minutes. You'll need to create an A/AAAA record to Tommy's IP address or switch to HelioHost's nameservers for the domain to work correctly. You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=65713 Thank you, HelioHost support https://heliohost.org/ https://helionet.org/ This e-mail and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to which they are addressed. If you are not the intended recipient or the person responsible for delivering the e-mail to the intended recipient, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing, or copying of this e-mail is strictly prohibited. If you received this in error, please contact the sender and delete the material from any system and destroy any copies.

Username: N/A, Server: N/A, Main Domain: N/A Hello! I was wondering if I could add a domain, Gardfamily.xyz, To my account. This e-mail and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to which they are addressed. If you are not the intended recipient or the person responsible for delivering the e-mail to the intended recipient, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing, or copying of this e-mail is strictly prohibited. If you received this in error, please contact the sender and delete the material from any system and destroy any copies.

Username: gjamesbrown76, Server: Tommy, Main domain: turk.helioho.st Dear HelioHost Support Team, I am writing to urgently follow up on my previous technical support request regarding a persistent database installation error. I have carefully implemented the instructions you provided, but the issue remains unresolved, indicating a more complex underlying problem. Current Situation: Despite following your guidance exactly,I continue to encounter the same fatal error when attempting to install the Sngine software. The error persists even after comprehensive troubleshooting. Actions Taken Based on Your Recommendation: 1. Database Table Deletion: ? Accessed Plesk ? Databases ? phpMyAdmin for database gjamesbrown76_dodo ? Selected and dropped all existing tables ? Verified the database was completely empty 2. Complete Database Recreation: ? Deleted the entire gjamesbrown76_dodo database ? Created a new database with the same name ? Updated configuration files with correct credentials Persistent Error Details: ``` Fatal error: Uncaught mysqli_sql_exception: Table 'ads_campaigns' already exists in /home/turk.helioho.st/httpdocs/install.php:7208 Stack trace: #0 /home/turk.helioho.st/httpdocs/install.php(7208): mysqli_next_result() Apache error: mod_fcgid: stderr: thrown in /home/ turk.helioho.st/httpdocs/bootstrap.php on line 31 ``` Critical Observation: The error continues to occur even with a completely empty database,suggesting the issue may involve: ? PHP OPcache serving cached database schema information ? Server-side caching mechanisms retaining old table structures ? Database permission issues preventing proper table creation ? Residual temporary files from previous installation attempts Request for Advanced Assistance: Given the unusual nature of this persistent error,I kindly request your technical team to: 1. Clear PHP OPcache and all server caches for my account (gjamesbrown76) 2. Check server error logs for deeper insights into the table creation failure 3. Verify database user permissions for the account gjamesbrown76 4. Investigate any residual files in my home directory that might be causing conflict Account Information: ? Username: gjamesbrown76 ? Database: gjamesbrown76_turk ? Domain: turk.helioho.st I confirm that I have a valid license for the Sngine software and have followed all installation instructions correctly. This persistent technical issue is preventing me from using the service I've legitimately paid for. Thank you for your prompt attention to this matter. I am available to provide any additional information or cooperate with any troubleshooting steps your team recommends. Best regards, OussAma Username: gjamesbrown76

Username: gjamesbrown76, Server: Tommy, Main domain: turk.helioho.st Dear HelioHost Support Team, I hope this message finds you well. Thank you once again for your excellent support in resolving my previous account issue - your assistance has been invaluable. I am writing to request your technical expertise regarding an installation error I'm encountering with a legally purchased Sngine script from CodeCanyon. As a beginner in website development, I believe this issue requires server-side intervention. Software License Verification: Yes,I confirm that I possess a valid license for the Sngine software, which was legally purchased through my Envato Market account. I am using it in full compliance with the license terms for a single website installation on my domain. Technical Issue: When attempting to install the script via install.php,I encounter persistent database errors that prevent successful installation. Error Details: ? Fatal error: Uncaught mysqli_sql_exception: Table 'ads_campaigns' already exists ? Error occurring in: /home/turk.helioho.st/httpdocs/install.php:7208 ? Apache error in bootstrap.php on line 31 Troubleshooting Steps Attempted: ? Multiple installation attempts with correct database credentials ? Verification of configuration file settings ? Direct access via browser to install.php Request for Assistance: Could your technical team please help with the following: 1. Investigate potential residual database tables from previous installation attempts 2. Clear any conflicting tables or reset the database state 3. Ensure a clean database environment for fresh installation Account Information: ? Database: gjamesbrown76_dodo ? Username: gjamesbrown76 I am prepared to provide any necessary license verification documents upon request. Thank you for your time and technical assistance in resolving this matter. Best regards, OussAma Username:gjamesbrown76

Username: dotgeon, Server: Tommy, Main domain: dotgeon.helioho.st Dear HelioHost team, I am writing to follow up on my previous request regarding the domain team.geonhui.com. A few days ago, I sent an email asking to have this domain added to my account, which is under the username dotgeon (hosted on the Tommy instance) I haven't received a response yet, so I wanted to check in and see if the request was received or if any further information is needed from me to complete the process.Thank you for your time and help. Best regards,Geonhui? To: "support@heliohost.org" <support@heliohost.org>; Subject: Requesting to add a domain (team.geonhui.com) to my account (dotgeon); 2:38 PM, September 21, 2025, Geonhui <dotgeon@yandex.com>: Dear HelioHost team,?I hope this message finds you well. I am writing to request the addition of the domain team.geonhui.com to my account, which is under the username dotgeon.?Please let me know if any additional information or instruction is required from my end to process this request.?I appreciate your assistance and look forward to your response.?Thank you for your help!?Best regards,Geonhui -- Sent from Yandex?Mail for mobile

Username: denisov, Server: Tommy, Main domain: denisov5.heliohost.org Please please do not deactivate me. I will log in and log out frequently. I am 82 and have some pages at Helio that are very important to me Thank you. Byron Dallas is my friend On Wed, Sep 24, 2025 at 12:07?PM HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Denisov, > > It's been a while since we've seen you. Are you still using your hosting > account? The last time you logged in was 2025-08-27. In order to keep your > website active you must log into your control panel at least once every 30 > days. > > If you wish to continue using your hosting plan you will need to log in by > clicking the link below. Next, provide your email and password in the box > and click log in to access your dashboard. If you don't log in sometime in > the next few days your website will be replaced with a inactive page. > > Our apologies for requiring you to log in to your account to continue > using it. We understand that once you get your website perfected there is > little reason to view your control panel anymore, but if we didn't have a > way of determing which accounts were abandoned our servers would quickly > become even more overloaded than they already are. > > We have recently released a new server named Morty that doesn't have the > requirement to login every 30 days to keep your account active that you may > be interested in. You can take a look at your upgrade options after logging > in with the button below. > Login Now > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2025 Helio Networks. All rights reserved. | Unsubscribe > >

The error im getting is "Unable to login with that username and password." My account's username is purity Thanks Best regards / Pozdrawiam, Marta Ko?odziej New Product Development Manager

Username: foss, Server: Johnny, Main domain: foss.helioho.st Hello, I registered the heliohost account https://foss.helioho.st/ but I can't login. I keep getting Unable to login with that username and password. please help me solve. Sent with [Proton Mail](https://proton.me/mail/home) secure email.

Username: pbryan, Server: Morty, Main domain: pbryan.ca Hi: It was intended to top-off my existing Morty account, as I couldn't find anywhere else to do that. Thanks for looking into this. Paul On Tue, Sep 23, 2025, at 08:48, HelioHost wrote: > PBryan, > > We recently noticed you made a $19 Morty purchase through our website that did not generate an invite because of an existing account. > > Did you intend for this to be additional credit for your existing account? Or are you looking to sign up for a second account? > > If it was for a second account, do you have a second email address we can send the invite to? > > Please let us know so we can properly credit your account for the purchase, or get your second account set up if that's what you're looking for. > > Thank you, > The HelioHost Support Team

Username: N/A, Server: N/A, Main Domain: N/A Hi, I created an account and domain today and everything was going ok and then suddenly I cannot log in to my account anymore. I cleared cache and tried login from different browsers and devices and everywhere I get the same error: [cid:image001.png@01DC2CB9.B60A6A20] Please help

Username: N/A, Server: N/A, Main Domain: N/A ??? ?? ??? ?????. -----Original Message----- ????: "Geonhui" ????: ??: ??:2025.09.23 PM 07:38:55 (GMT+09:00) ??: Fwd: Follow-Up Email: Requesting to add a domain (team.geonhui.com) to my account (dotgeon) -------- Forwarded message -------- To: "support@heliohost.org" ; Subject: Follow-Up Email: Requesting to add a domain (team.geonhui.com) to my account (dotgeon); 7:36 PM, September 23, 2025, Geonhui : Dear HelioHost team, I am writing to follow up on my previous request regarding the domain team.geonhui.com. A few days ago, I sent an email asking to have this domain added to my account, which is under the username dotgeon (hosted on the Tommy instance) I haven't received a response yet, so I wanted to check in and see if the request was received or if any further information is needed from me to complete the process. Thank you for your time and help. Best regards, Geonhui To: "support@heliohost.org" ; Subject: Requesting to add a domain (team.geonhui.com) to my account (dotgeon); 2:38 PM, September 21, 2025, Geonhui : Dear HelioHost team, I hope this message finds you well. I am writing to request the addition of the domainteam.geonhui.com to my account, which is under the username dotgeon. Please let me know if any additional information or instruction is required from my end to process this request. I appreciate your assistance and look forward to your response. Thank you for your help! Best regards, Geonhui -- Sent from Yandex Mail for mobile -------- End of forwarded message -------- -- Sent from Yandex Mail for mobile

Username: richer, Server: Johnny, Main domain: naadmusicalentertainment.heliohost.us Clarification Regarding Account Ownership Hello HelioHost Team, I received a notice about a possible Terms of Service violation regarding multiple accounts, and I want to clarify. I am developing a website for another person. For testing and hosting purposes, I created a new account to set things up for them. My plan is to transfer the account to them by changing the email so they will have full ownership and access going forward. I understand your concerns about multiple accounts, but I want to emphasize that I will only maintain my personal account, and the new account will belong solely to the person I?m developing the site for. Please let me know if this approach is acceptable, or if you would prefer they create their own account directly. Thank you for your understanding! Best regards, [Neonstudio] Sent from Proton Mail for iOS On Thu, Sep 18, 2025 at 12:04?AM HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Richer, > > We have noticed a new login to your account that may indicate a violation > our Terms of Service. If you didn't read our Terms during the creation of > your account you may do so now by going to https://heliohost.org/terms/ > > Sometimes this can be triggered erroneously by one of the following: > > ? Multiple family members creating an account from the same internet > connection. > ? Logging in from a school internet connection where another student also > has an account. > ? Logging in from a work internet connection where a coworker also has an > account. > ? Maintaining an account for someone else. > > In the last year, 60% of the accounts we were forced to suspend were > because people didn't read the first line in our Terms of Service and > created more than one account without getting permission in advance. This > applies to both our free Johnny accounts and donor Tommy accounts. If you'd > like to have more than one account you may do so by moving your accounts to > our Morty plan which does not have a limit. > > Since we're a small non-profit organization funded primarily by donations > we don't have a huge budget to purchase an unlimited number of servers to > keep up with the demand for accounts. We turn away hundreds of people every > day who would love to have an account, but we can't host their website > because our servers are so full. We don't think it's fair for some people > to have more than one account, while at the same time, so many other people > aren't able to have an account at all. > > If you did create more than one account, just let us know which one you'd > like to keep, or explain what the situation is. You can reply to this email > or click the Contact Support button below to let us know how we can help. > Please respond to this within the next 24 hours to avoid any downtime for > your website(s). Thanks. > Contact Support > > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2025 Helio Networks. All rights reserved. | Unsubscribe > >

Hello, ah yes, that's a typo, thank you for taking action about this promptly. Heliohost on top!!!! On Sun, Sep 21, 2025 at 10:21?PM HelioHost Support wrote: > > Hello! We don't have domains that end with "helio.st" but I'm guessing that was a little typo, so I've added "cue-bridge.helioho.st" to your account now. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Let us know if we can help with anything else. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65665 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ >

Username: raidensora, Server: Johnny, Main domain: raidensora.helioho.st Hello Heliohost, I want to add a domain to my account. I want it to be cue-bridge.helio.st my account username is raidensora. Thank you

Username: alinainspires, Server: Johnny, Main domain: alinatech.helioho.st Hello Heliohost, I want my account reset because I accidentally deleted the default files and folder in home directory like httpdocs, so now when I'm uploading any html pages in browser I'm getting not found requested url not found on server. Username: alinainspires

Username: osamalovirboy, Server: Johnny, Main domain: turkiii.helioho.st Hello HelioHost Support Team, My account username: osamalovirboy Affected site / subscription: turkiii.helioho.st I uploaded a PHP/Laravel application to my hosting via Plesk File Manager, extracted the files into httpdocs, and now I get a "504 Gateway Time-out" in the browser. I am a beginner and need your help to make the site run correctly. The Plesk control shows the Document Root field locked (value: httpdocs) and I cannot change it. Please assist with the following items (step-by-step or perform them on my behalf if possible): 1) Document Root - Please change the Document Root for this subscription to: `httpdocs/public` - If you cannot change it, please advise and perform the secure alternative: move the **contents** of `public` into `httpdocs` and update index.php autoload paths correctly (or tell me you will do that). 2) PHP version and extensions - Confirm the PHP version assigned to my site (I saw PHP 8.3.21 in Plesk ? please confirm). - Ensure the following PHP extensions are enabled for this domain: `pdo_mysql, pdo, mbstring, fileinfo, openssl, tokenizer, xml, ctype, json, bcmath, gd`. - If any extension is missing, please enable it or tell me the steps. 3) File permissions (storage & cache) - Set the following permissions (recursively) on the app directories: - `storage/` ? 775 (owner write) - `bootstrap/cache/` ? 775 - Confirm these were applied. 4) Database & .env - Confirm the MySQL database was created successfully and that I can access phpMyAdmin. - If you prefer, I can create the DB and user; otherwise please confirm the DB name and username assigned. - Confirm that `.env` file is in place and that `APP_URL` is set to ` https://turkiii.helioho.st`. 5) APP_KEY and Composer - Please run (or allow me to run) the following commands from the project root: - `composer install` (if vendor is missing) - `php artisan key:generate` - `php artisan config:cache` - `php artisan route:cache` - `php artisan view:clear` - If you need the exact PHP binary path for Plesk, please use `/usr/bin/php` or the appropriate PHP CLI path on the server. 6) Scheduled tasks / Cron - Enable cron / Scheduled Task that can call a URL or run curl/wget. Example cron command for scheduled posting: ``` * * * * * /usr/bin/curl -s "https://turkiii.helioho.st/post/cron" > /dev/null 2>&1 ``` - Please confirm whether `curl` or `wget` is available for scheduled tasks. 7) Logs and cause of 504 - Please check the latest webserver / PHP / application error logs for ` turkiii.helioho.st` and paste the last 20 lines of relevant errors (or tell me what you found). The 504 appears immediately after I uploaded the app ? I suspect the document root or missing app setup is the cause. 8) Security / .env protection - Ensure `.env` is not accessible via the web (deny public access to `.env`) and confirm `.htaccess` rules or server-level rules applied to protect sensitive files. 9) If you perform the changes - If your team can perform the above changes, please reply with: - Which steps you performed - The exact Document Root path set - DB name and DB user (so I can update `.env` if necessary) - Confirmation that APP_KEY was generated - Confirmation that cron is available and working - Any remaining manual steps I must run via Plesk File Manager I am new to this, so please provide brief step-by-step feedback or do the fixes for me if possible. Thank you very much for your assistance ? I can provide any screenshots or additional details you need. Best regards, Osama (username: osamalovirboy) email: [osamalovirboy@gmail.com]

Username: acomodation, Server: Johnny, Main domain: accommodation.heliohost.us I want to keep the?artecnico@yahoo.com account and to remove the?esfacilacordarse@yahoo.es account. Sorry for the inconveniences. En domingo, 14 de septiembre de 2025, 19:59:25 CEST, HelioHost escribi?: Possible Terms of Service violation detected#yiv5834308225 body {margin:0;padding:0;min-width:100%!important;}#yiv5834308225 .yiv5834308225content {width:100%;max-width:600px;}@media only screen and () {#yiv5834308225 .yiv5834308225content {width:600px !important;}}#yiv5834308225 .yiv5834308225innerpadding {padding:30px 30px 30px 30px;}#yiv5834308225 .yiv5834308225borderbottom {border-bottom:1px solid #f2eeed;}#yiv5834308225 .yiv5834308225h2 {padding:0 0 15px 0;font-size:24px;line-height:28px;font-weight:bold;}#yiv5834308225 .yiv5834308225bodycopy {font-size:16px;line-height:22px;color:#966464;}#yiv5834308225 .yiv5834308225footercopy {font-family:sans-serif;font-size:14px;color:#966464;}#yiv5834308225 .yiv5834308225footercopy a {color:#966464;text-decoration:underline;}@media only screen and (max-width:600px) {#yiv5834308225 *[class=yiv5834308225content] {height:auto !important;max-width:600px !important;width:100% !important;}#yiv5834308225 body .yiv5834308225filtered99999 .yiv5834308225hide {display:none!important;}#yiv5834308225 body .yiv5834308225filtered99999 .yiv5834308225unsubscribe {display:block;margin-top:20px;padding:10px 50px;background-color:#ffffff;border-radius:6px;text-decoration:none!important;font-weight:bold;}} | | | | | Hey Acomodation, We have noticed a new login to your account that may indicate a violation our Terms of Service. If you didn't read our Terms during the creation of your account you may do so now by going to https://heliohost.org/terms/ Sometimes this can be triggered erroneously by one of the following: ? Multiple family members creating an account from the same internet connection. ? Logging in from a school internet connection where another student also has an account. ? Logging in from a work internet connection where a coworker also has an account. ? Maintaining an account for someone else. In the last year, 60% of the accounts we were forced to suspend were because people didn't read the first line in our Terms of Service and created more than one account without getting permission in advance. This applies to both our free Johnny accounts and donor Tommy accounts. If you'd like to have more than one account you may do so by moving your accounts to our Morty plan which does not have a limit. Since we're a small non-profit organization funded primarily by donations we don't have a huge budget to purchase an unlimited number of servers to keep up with the demand for accounts. We turn away hundreds of people every day who would love to have an account, but we can't host their website because our servers are so full. We don't think it's fair for some people to have more than one account, while at the same time, so many other people aren't able to have an account at all. If you did create more than one account, just let us know which one you'd like to keep, or explain what the situation is. You can reply to this email or click the Contact Support button below to let us know how we can help. Please respond to this within the next 24 hours to avoid any downtime for your website(s). Thanks. | | | Contact Support | | | | | | | | | | | | | | | | ? 2005-2025 Helio Networks. All rights reserved. | Unsubscribe | |

Username: shootonfilm, Server: Morty, Main domain: shootonfilm.helioho.st I donated. Here's the transaction ID: Transaction ID: 55284469D3549570E --Ari On Monday, September 15, 2025 at 05:44:18 AM GMT+3, HelioHost Support wrote: Hey Shootonfilm, We just wanted to advise you that your Morty account balance has been used up. Your account is currently at $-0.0207. You will need to add additional funds to your account if you wish to remain on Morty. To do that, please send us a minimum of $5 via any of our donation methods ( https://heliohost.org/donate/ ) and let us know the transaction number so we can credit the account. You can review your account's billing history here: https://heliohost.org/dashboard/billing/ If we don't receive a response within 24 hours, your account will move to Tommy, which will make it subject to load and inactivity suspensions. If you have any questions or have made a donation that needs to be credited, please reply to this email to contact support. HelioHost Support https://heliohost.org https://helionet.org

Thank you for providing the additional details. Thinking it over, I can recall one possible explanation. I use a network service application that sometimes requires me to switch its configuration to a "global mode." This is occasionally necessary to bypass internet censorship in China to access services like my Gmail account. It is possible that on one of these occasions, the application routed my connection through a server that uses T-Mobile's network in the US. This would be a function of the app itself, and unfortunately, I have no further information or technical details beyond this speculation. I hope this potential explanation is helpful. Please let me know if there is anything else I can provide. Best regards, Get Outlook for iOS ________________________________

Thank you for your prompt response. To answer your question, I am not logging in from a university network. I am 40 years old and currently work for a medical services company, so as a rule, I do not use academic networks for my connection. The only exception I can think of is that I occasionally use my Shanghai Jiao Tong University employee account to log in to institutional portals for downloading academic literature. This, however, only grants access to specific publisher websites and is not a full-network connection like a VPN. For your reference, my personal VPN provider is VPN Unlimited, and my Internet Service Provider is located in Shanghai. My ISP does not provide me with a public IP address. I hope this information helps clarify the situation. Please let me know if you require any further details. Best regards, Get Outlook for iOS ________________________________

Username: ually, Server: Tommy, Main domain: ually.heliohost.us Dear HelioHost Support Team, Thank you for your email and for bringing this to my attention. I am writing to clarify the situation. I can confirm that I have only one account with HelioHost, which is registered under the email address zhoushiyi25@hotmail.com. The only website I have deployed on your service is a personal RSS site. I use it solely to track academic updates for my research, and it is not open to the public for registration. There may have been a misunderstanding regarding its purpose. I understand your policy on multiple accounts and can assure you that I am in full compliance. If you require any further information to verify my account status or the nature of my website, please let me know. Thank you for your understanding. Best regards, Get Outlook for iOS ________________________________ From: HelioHost Sent: Saturday, September 13, 2025 7:45:58 AM To: zhoushiyi25@hotmail.com Subject: Possible Terms of Service violation detected [HelioHost | Community powered free hosting for everyone.] [https://heliohost.org/images/mail/namecheap.png] [https://heliohost.org/images/mail/multiple.png]Hey Ually, First of all, thank you for your recent donation! However, we have noticed a new login to your account that may indicate a violation our Terms of Service. If you didn't read our Terms during the creation of your account you may do so now by going to https://heliohost.org/terms/ Sometimes this can be triggered erroneously by one of the following: ? Multiple family members creating an account from the same internet connection. ? Logging in from a school internet connection where another student also has an account. ? Logging in from a work internet connection where a coworker also has an account. ? Maintaining an account for someone else. In the last year, 60% of the accounts we were forced to suspend were because people didn't read the first line in our Terms of Service and created more than one account without getting permission in advance. This applies to both our free Johnny accounts and donor Tommy accounts. If you'd like to have more than one account you may do so by moving your accounts to our Morty plan which does not have a limit. Since we're a small non-profit organization funded primarily by donations we don't have a huge budget to purchase an unlimited number of servers to keep up with the demand for accounts. We turn away hundreds of people every day who would love to have an account, but we can't host their website because our servers are so full. We don't think it's fair for some people to have more than one account, while at the same time, so many other people aren't able to have an account at all. If you did create more than one account, just let us know which one you'd like to keep, or explain what the situation is. You can reply to this email or click the Contact Support button below to let us know how we can help. Please respond to this within the next 24 hours to avoid any downtime for your website(s). Thanks. Contact Support [https://heliohost.org/images/mail/email_footer_600x67.png] [Twitter] [Facebook] [Phone Number] [Support Forum] [Email] ? 2005-2025 Helio Networks. All rights reserved. | Unsubscribe

Username: kanishqvijay, Server: Tommy, Main domain: kanishqvijay.heliohost.us Hello Support Person, I logged into heliohost in my university network, which might have other people using it. I don't own or need another account, as I'm happy with one I'm having. I have been using that network for over a year, and i didnt have any problem. I believe a freshman, who joined recently, is having an account on heliohost. Yours Faithfully, Kanishq V On Thu, 11 Sept 2025 at 18:06, HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Kanishqvijay, > > First of all, thank you for your recent donation! However, we have noticed > a new login to your account that may indicate a violation our Terms of > Service. If you didn't read our Terms during the creation of your account > you may do so now by going to https://heliohost.org/terms/ > > Sometimes this can be triggered erroneously by one of the following: > > ? Multiple family members creating an account from the same internet > connection. > ? Logging in from a school internet connection where another student also > has an account. > ? Logging in from a work internet connection where a coworker also has an > account. > ? Maintaining an account for someone else. > > In the last year, 60% of the accounts we were forced to suspend were > because people didn't read the first line in our Terms of Service and > created more than one account without getting permission in advance. This > applies to both our free Johnny accounts and donor Tommy accounts. If you'd > like to have more than one account you may do so by moving your accounts to > our Morty plan which does not have a limit. > > Since we're a small non-profit organization funded primarily by donations > we don't have a huge budget to purchase an unlimited number of servers to > keep up with the demand for accounts. We turn away hundreds of people every > day who would love to have an account, but we can't host their website > because our servers are so full. We don't think it's fair for some people > to have more than one account, while at the same time, so many other people > aren't able to have an account at all. > > If you did create more than one account, just let us know which one you'd > like to keep, or explain what the situation is. You can reply to this email > or click the Contact Support button below to let us know how we can help. > Please respond to this within the next 24 hours to avoid any downtime for > your website(s). Thanks. > Contact Support > > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2025 Helio Networks. All rights reserved. | Unsubscribe > >

Thanks so much!! Looks like they are working. I will test with gmail next. Sent with [Proton Mail](https://proton.me/mail/home) secure email. On Thursday, September 11th, 2025 at 9:52 PM, HelioHost Support wrote: > Gmail won't accept email unless the sender domain has SPF or DKIM set up, and our domains do not have it configured by default. You have to request it as mentioned in the prior response. I've gone ahead and set that up for you. Go ahead and try sending another email to gmail now. We also usually recommend sending an email to https://www.mail-tester.com/ service (send a real email, do not send "test" or a blank email or you'll get an inaccurate result). You should score a 10/10 if everything is working correctly. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=65603 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/