Byron

Looks like this is from a new scan so make sure you fix it for good this time: Malware. 5 file(s). VBS.Agent-62 FOUND

No we don't keep any logs like that. If a person is inside your cpanel then it means that person has your password.

This support request is being escalated to our root admin.

Your site was suspended for porn. I've unsuspended your account but you need to remove any pornographic material from your site or you'll suspended again.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

Give it another 24 hours.

This support request is being escalated to our root admin.

Try logging in this way: http://cpanel.tomlogan.heliohost.org

Yes that url is fine and no you don't need anything appended to the username. I just checked again and it's working fine. Can you please PM me the password I sent you. Ok you've PM'd me the correct password. What kind of an error do you get when trying to login?

None of the data on your site is our responsibility and that's why we stress that you backup your files. Please read the Terms of Service: http://wiki.helionet.org/Terms There is no log for us to go back to and I doubt very seriously that any of the staff deleted your addon domain. Are you sure you didn't accidently delete it yourself or maybe somebody else who has access to your account?

I'm sorry but we don't keep a backup of anybody's site. You really need to back up your files.

Please clear your cache.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. Be aware that this is your second suspension for the same reason.

The steps I took didn't really tell me what was wrong and I'm waiting on another admin. to see if he can enlighten me on what may have caused the error.

Okay you should be back up now. Clear your cache if you still see the 403.

I just checked and the new password works fine for me. Are you typing your username in all lowercase? Try it again and make sure everything including the new password is in lowercase.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

Either delete the .htaccess file in your public_html directory or rename it and then check your site again. You may need to refresh your cache before you check your site again. btw. all .htaccess files are forbidden to public view already but if you want to code it in your .htaccess file, use this: <Files .htaccess> order allow,deny deny from all </Files>

@tom.mcleod.logan: I've emailed you your new password.

Ok try it now.

Ok I've reset your password and emailed it to the email you signed up with. Be sure to check your junk folder.

It's ok to have a few cron jobs. Just make sure you don't run more than two per day.

I've never used Ruby but I'll try to help you until another admin. comes along. Have you set up Ruby at your cpanel here? http://johnny.heliohost.org:2082/frontend/x3/ror/index.html Also try this as the shebang line: #!/usr/bin/env ruby