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Byron

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Everything posted by Byron

  1. Seems to be happening with Stevie cpanel.
  2. You need to take care of whatever is causing your high load so you don't get suspended permanently. Ok I've unsuspended your account again.
  3. Are you giving permissions 755?
  4. Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
  5. I'm seeing it as being changed in our database. Give it another 24 hours to resolve. Also check it with a clean cache when you check it.
  6. This support request is being escalated to our root admin.
  7. Seems you've been suspended several times for Copyright infringement. I'm sorry but I can't unsuspend your account anymore.
  8. This is why your ip got blocked: 62.147.184.224 # FTP 215 connections - Tue May 6 16:41:14 2014 Ok I've unblocked your ip.
  9. What kind of message are you getting when you try to visit your site or login to the cpanel?
  10. @Krydos: This is what i get when I delte the dns zone for daniel-bremen.de.vu on the Johnny server: It seemed to delete ok last night but when I checked this morning it was back. Now it's not showing up in the dns list but he's still getting that error.
  11. The problem is with your .htaccess file. I've renamed it (HTACCESS) so Apache doesn't see it. Your site is working now.
  12. I just checked your account and it was suspended for having too many cron jobs. Your only allowed 2 cron runs per day. Ok I've unsuspended your account. Try to login now.
  13. Clear your cache. Also how long ago did you change the ns records? it will take 24 to 48 hours to resolve to the new host.
  14. Ok I've reset your password and emailed it to the gmail account you signed up with. Be sure to change it once you login to your cpanel.
  15. What kind of help? Can you be more specific?
  16. I can reset your password and send it to the email address you signed up with. Would you like me to do this?
  17. What is your username and account on Stevie?
  18. Ok I've reset your password. Check your gmail. Also you know your username is all lowercase, right?
  19. I can reset your password and email it to the email you registered with if you post your username and domain name.
  20. This support request is being escalated to our root admin.
  21. This support request is being escalated to our root admin.
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