Byron

Give it 24 hours before trying to add any sub domains. Right now your http://ecubasketball.skully.com is still working. What you'll probably need to do once the server has restarted tonight is go back and click to add an Addon Domain (ecubasketball.com) and it will re-create the sub-domain for you.

How long ago did you delete this sub-domain? ecubasketball.skully.com

This support request is being escalated to our root admin.

Done

Yes you can go ahead and register another name.

Is this the account you tried to register? parro.heliohost.org

Make sure it's showing as a sub domain at your cpanel and if it is, give it another 24 hours.

I've reset your password and emailed it to the email address you registered with. Make sure to check your junk folder.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

But your able to login with cpanel username and password right?

This support request is being escalated to our root admin.

If it's not the same as cpanel login, then how did you login?

This support request is being escalated to our root admin.

Did you purchase a dedicated ip? http://wiki.helionet.org/SSL

It would be your default email that you login with the same username and password as cpanel login.

Sorry I forgot both are not working. See about half way down: http://www.helionet.org/index/topic/18875-stevie-mysql-common-questions-and-problems/ You'll need to use Squirrel mail.

Your account isn't suspended again, it's just inactive. You need to login to your cpanel every 30 days to keep it active. You can renew your account here: http://www.heliohost.org/home/support/scripts/renew

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

Horde is broke on the Stevie server so you'll need to use another email besides Horde.

Are you using all lowercase when you type 'trusty'?

Please clear your cache.

This support request is being escalated to our root admin.

Your account was suspended for the following reason: Malware. 2 file(2) found. /home/ataka/public_html/wp-content/wp.php /home/ataka/public_html/wp-content/plugins/qieha.php Please delete these 2 files. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

See my first post in that Acronis forum: https://forum.acronis.com/forum/6758?page=11#comment-175245 As to what attachments you need to provide Mark and he should be able to help you hopefully.

Ok your site has been re-activated. Next time just look for the link on the queued page to re-activate your site yourself. As far as your BCD, this guy might be able to help you depending on your problem. I had a problem with my Windows 7 and not being able to use windows repair from F8. As you can see he fixed my problem: https://forum.acronis.com/forum/6758?page=11#comment-175263