Wizard

For SSL, did you get a dedicated IP from us? I can see your website fine.

This support request is being escalated to our root admin.

@djbob: account shows as active

CMS and forum software will sometimes cache their pages and you'll have to flush their caches manually from their control panels.

cannot access my site for http://cine.heliohost.org/

Wait 24 hours.

yes i was change my main domain to http://cine.heliohost.org

Done.

how to change my main domain via CPANEL ?

You can't. You have to tell me what domain you want to use, and I'll change it for you. However, you must own the domain. You can get a .heliohost.org subdomain for free.

no ...

Then there's your problem. Would you like me to change your main domain from 'cine.com' to 'cine.heliohost.org'?

yes displaying cpanel my Main Domain cine.com

 

 

how to access my domain ?

 

how to access my URL for my main domain?

It doesn't matter what cPanel displays, you must own rights to cine.com in order to use it. Did you buy the domain?

UserName:teo01234

 

Domain name: cine.com

 

thank you :-)

The account shows as active. However cine.com is not pointed toward our nameservers. Do you own the domain?

What's your username/domain name?

Please read the Support FAQ before making queries. Most of the info you've asked about is documented there.

@teo_turtle: I somewhat understand that you wish to know the status of your account... I think. Try this:

http://heliohost.org/scripts/status.php

Could you post your domain name and cPanel username (so we can take a look) please.

 

If you are not comfortable posting it upfront, then please feel free to PM it to me.

The details should be posted here and not sent through PM, ideally. We discourage support via PM because we wouldn't know if someone gave wrong information/support/etc until it was too late.

Strange, I could have sworn I uploaded some pages less than a month ago...perhaps not!

 

Thanks for the help!

Login through HelioHost.org and see what happens.

Gmail has a tendency to block stuff. check your spam filter. Read the Support FAQ for details on how to check your account status.

What url are you using to login? What's your username/domain name?

It's seem like the server keep delaying my registration.

Yesterday I saw was suppose to be completely created at this time but when I check it back again, it's changed the date.

Username? Domain name?

Hi,

 

[*]ierturk

[*]stargate.helihost.org

[*]stargate-tr.com

 

I have a problem with addon domain name. It is seen in lists (adding sub domain, adding e-mail), but it is not seen in addon domain list at addon domain page.

 

Thanks,

ierturk

The dns for stargate-tr.com doesn't point to our nameservers. Do you own this domain?

It used to be like that... like 3 years ago. Check the timestamp on the review. It's probably very old. Note that djbob (our founder/owner/BDFL) was a teenager in high school when it was like that.

As for fork cms, we wouldn't know. You could check yourself by comparing the dependencies listed on their website with the features we offer and see if everything matches up.

On the top right of every forum page, there is a server load indicator. Does this only occur when the server load is above 20?

 

yes correct, so the server load above 20 caused this error?

Pretty much. We have high server loads at times because the server is undergoing heavy continuous maintenance (deleting unused accounts, etc). Should fix itself after a few months. We (the admins) can't really do anything to make things better currently though. Sorry.

On the top right of every forum page, there is a server load indicator. Does this only occur when the server load is above 20?

o..kay, so what's your username and domain name?

The domain is not pointing to our nameservers right now.

Wrong forum. Moved to Customer Support and escalated.

For gem:

http://www.heliohost.org/home/features/languages/ruby

I dunno if we have Ruby Rack, djbob?

Too lazy to put it there.

It's in the Support FAQ.