Krydos

The database showed it as active, the last login date was within 30 days. When trying to view the page it displayed the suspended page. Did I do something wrong?

I have manually unsuspended your account and it appears to be loading properly now. If you still see the suspension page clear your browser cache. If you still can't log in to cpanel, and the automated cpanel password reset doesn't work for you let us know and we can manually reset your password and pm you a new one.

This script http://www.heliohost.org/home/support/scripts/domain changes your main domain for you.

It looks like you created this account today... have you waited 24 hours like the message suggests?

His old account was username 'blacksta' on server stevie and it's still active and undeleted. His new account is username 'hacker' on server johnny and it's in the creation queue. blacksta is the account with the corrupted cpanel, and I believe he still needs a backup of his site and his database from that account. Obviously black star can decide what he wants to do from here, but fixing the blacksta account might enable him to create his own backups and minimize the amount of work that everyone has to do to get this issue resolved.

Feel free to create a new account and then you can restore your backup of your site to the new account. As of the time of this post johnny sign ups are still available, but stevie signups have been maxed out for the day. You can check the status of sign ups by using this tool http://heliohost.uni.cc/sign-up.php Our servers contain no residual traces of your site at this time so I hope you made regular back ups of your site as recommended.

Very good to know.

Longer answer: Stats were disabled a while back to help reduce load on the servers and thereby give better uptime and faster page loads. http://wiki.heliohost.org/wiki/Site_statistics Explains that further and gives some suggestions on statistics programs to use. I've been using google analytics myself and it seems pretty decent.

That's awesome! Sometimes I worry...

I don't know anything about religion. I don't know if god exists or if he is the muslim god or the christian god or maybe even some crazy pagan god; if I meet him(or her or it) and still posses the capability to communicate with the rest of humanity I will do my best to let you all know exactly what he (or she or it) is all about. Anyways, my only real input to this thread is I just wanted to say that the Arabic language and it's derivatives are the most beautiful written language in the world. I've often wished I could speak/write/read it. Maybe that should be my next goal in life.

I don't know how exactly the suspension is implemented, and I have only let my account go inactive once. I didn't even check my website to see if it displayed a suspended page I just saw the email and clicked the renew link immediately. Perhaps it should give a bit of notice before the suspended page shows up (if it doesn't already.) Even just a day or so would help people a lot. Perhaps the timeline should look like this: 30 days from last login -> email warning -> 24 hours from email warning -> suspension page replaces website -> 1 week -> account queued for deletion Or we could give them a warning email at 28 days or something and another when the suspension page shows up. (Ignore this entire post if it already gives a warning. I have no idea.)

You might want to try some of the suggestions on http://wiki.heliohost.org/wiki/Solving_Int...l_Server_Errors I have found from personal experience that sometime when you are actively developing your website you can come up against the process limit because uploading files causes a couple processes to spawn, and then viewing your page causes a couple to spawn, and then maybe even checking your mail causes a couple more processes and before you know it you can no longer parse php because there are too many processes already running to load the one required to display a php page. If it is the process limit it those errors should go away after a bit of not uploading and messing with the site so much, ie: normal use, but if it becomes consistant and aways error you might have a process that is broken and isn't going away on it's own. In which case you should definitely let an admin know so they can fix it.

I'm really wondering if maybe her internet connection is to blame for all of the above. I've had my uptime stats going on my website for ~10 months now, and it averages out to about 97% uptime. Sometimes it gets rough for a few days or something, but then things get straightened out and it starts working well again. Johnny has been a huge help to because so much load from stevie has been removed. I have no idea on her actual situation, but years ago before I was an adult I lived with my dad in a very old house and it reminds me of everything she has said. We only had dial up internet, and the phone lines were terrible quality. Each time it would rain water would get down inside the wires and cause them to short out and of course the internet would die. Then we'd call the phone company and they would come out and replace all the exterior lines and everything would work fine until some damn squirrel would decide to sharpen his teeth on our phone cables again a few months later. So, in conclusion: Don't blame the heliohost; blame the squirrels.

Looks like something got fixed in the last 10 hours because it is all good now.

You site seems to be loading correctly for me. It took a second because of high server load on johnny, but it loads for me now. If you still aren't seeing your site please remember to clear your browser cache.

Yes it appears so. Once an account is deleted all the information is permanently gone. You are responsible for making regular backups, and regular log ins to prevent data loss. You're welcome to create a new account if you wish.

There is no account in the database with that name. Did you remember to log in to cpanel at least once every 30 days?

You can use this script to delete your account http://www.heliohost.org/home/support/scripts/delete and after it is fully deleted then you can sign up again. If the signup says that you already have an account it means that the old account hasn't fully deleted yet. Make sure you backup all of your information before you start the deletion process, and sometimes if there are a lot of accounts to delete ahead of you in the queue it can take up to 48 hours for it to fully delete.

When I open that page I get a single letter 'a' but it loads fine. Have you tried clearing your browser cache?

Sorry sometimes it takes a little bit of time to resolve DNS issues no matter what hosting service you use. Even if you were paying a million dollars a month for your hosting it would still take up to 24 hours for DNS records to propagate because it is a worldwide system and this is how it works. It has only been two days since you first reported your problem and we have had multiple admins including the root system administrator who is currently ~800 miles from home working on your problem. I think a lot of progress has been made in a very short period, but you're welcome to your own opinions.

Account? Domain? Server? Is the problem still occurring?

I have manually unsuspended your account, and you site appears to be loading correctly now. If you still see the suspension page try clearing your browser cache.

Yes, you requested the domain name change 4-5 days ago, and the script half worked, but somehow a strange DNS issue was created in the process. That DNS issue has since resolved itself and now you need to wait 24 hours from the DNS being fixed to see if the queued issue can resolve itself. Sorry I must not have been very clear the first time; was this explanation more clear?

It sounds like the server load might have been high while you were trying to upload your files. At the top right of the forum pages you can see the server load. If this number isn't showing up at all or is higher than 20 it means that you might get time outs and connection errors. Also last night the root administrator was at the server location running diagnostic tests on the hardware so depending on when you were trying to upload that could have caused issues too. Another issue is your internet connection may have been causing problems too. A lot of residential ISPs are decently fast for downloading, but uploading can be really slow and problematic. Another option is logging into cpanel, clicking the softaculous button, and installing joomla through a script. Since it is installing from the server that way it takes a fraction of the time and it's basically all automated. Installing through ftp also works just fine it's just a little more complicated and involves transferring a large number of files which can sometimes take hours.

This thread is for server wide queued status on all accounts. All other johnny accounts are working so please see my post here to continue discussion of this issue http://www.helionet.org/index/index.php?s=...ost&p=66637