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Everything posted by Krydos
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Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...
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Done. You should now be able to log in and your website should start working within 2 hours.
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[HH#139311] Do you still support Frontpage Extensions?
Krydos replied to HelioHost's topic in Email Support
No, Frontpage hasn't been updated since 2003. That's 16 years without being supported by Microsoft. -
This account has already been unarchived.
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This account has already been unarchived.
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Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...
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Done. You should now be able to log in and your website should start working within 2 hours.
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Yes, we can support Rails, Rake, and SSH access on a VPS. Take a look at https://www.heliohost.org/vps/
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Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...
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This was handled via private email already.
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Your site is working fine for me. Try using a different browser or clearing your browser cache. Sometimes the queued page gets saved in your browser and it doesn't contact the server for the up to date version of your site.
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This was handled on discord already. The issue was the domain, crosswordsolver, that was entered didn't have a valid TLD. Changing it to crosswordsolver.heliohost.org allowed the account to be created.
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Yes, but they cause a lot of load so don't be surprised when your account is suspended for overusing server resources.
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Free signups on Tommy are currently full and they reset at midnight UTC. Here is the amount of time that free signups were open for the last few days: 2019-02-23 7.737 seconds 2019-02-22 8.241 seconds 2019-02-21 7.598 seconds 2019-02-20 7.479 seconds 2019-02-19 7.124 seconds 2019-02-18 14.472 seconds 2019-02-17 9.199 seconds 2019-02-16 5.605 seconds As you can see it's rather difficult to get a free signup on Tommy. Ricky and Johnny are usually open for a few hours. If you don't want to deal with the hassle of trying to get an account in just a few seconds you can always make a donation to get a Tommy invite. This special invitation allows you to create your account at any time even if the server is full for the day.
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Django on our servers runs through wsgi not django-admin.
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Done. You should now be able to log in and your website should be working again.
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Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...
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What is happening is wordpress is forcing your browser to use https to access /wp-admin/ and your site doesn't have a valid ssl certificate installed yet. You're on Ricky so autossl should set up ssl for you automatically, but it can take up to 24 hours to start working. You added this domain 46 minutes ago. When there is no valid ssl certificate for a domain and you try to view it over ssl anyways the server will basically pick a random ssl certificate for another domain and try to use that one. The ssl certificate it picks to use happens to belong to an account that is currently inactive. So, to fix this issue you have a couple options: Wait until autossl runs.Install an ssl certificate manually. https://wiki.helionet.org/Installing_a_Let%27s_Encrypt_SSL_CertificateDisable forced https on /wp-admin/.
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I tested http://www.heliohost.org/renew on your account and it worked on the first try. Not sure why it didn't work for you. What browser do you use? Did you fail the captcha? Did you navigate away from the page before the working indicator stopped spinning?
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Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/renew. To prevent this from happening in the future please remember to visit https://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.
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When uploading .jsp files, etc. to your public_html folder the .jar files aren't loaded until Tomcat restarts. So likely what is happening is your site just doesn't have its mysql-connector loaded. I have restarted Tomcat. Are your mysql connections working now?
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Is this a .war or a .jsp?
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You're running Wordpress which is really slow, high load software on Ricky, which is our oldest and slowest server. The 500 errors are likely due to your site loading too slowly and timing out. Some options: Switch to something other than Wordpress. This is by far the recommended solution. Wordpress is incredibly bad software that runs miserably slow on even the fastest servers. It has tons of security vulnerabilities too so it gets hacked easily. Most of our high load suspensions are on Wordpress sites because they are so slow and cause so much load even with basically no traffic.Remove unneeded Wordpress extensions. This might speed up your site a little. Some extensions are even more poorly written than Wordpress itself, if you can believe that, and removing them might speed it up a smidge.Switch to Tommy. Tommy is our fastest and newest server so pages will load a lot more quickly and have less 500 errors due to timing out. Tommy isn't a miracle worker though so Wordpress is still going to be a lot slower than most everything else you could be running.Switch to a VPS https://www.heliohost.org/vps/ If you site is on a VPS it will be basically as fast as it's possible to be. Your site would be the only thing your server would be doing so you wouldn't need to worry about the thousands of other accounts slowing your site down. We can help you transfer your site to a VPS for you if you're interested.
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When you dump a whole database one of the first commands in the .sql file is a "CREATE DATABASE dbname;" which will not work through phpmyadmin so you may need to comment that line out. You have to create the database through the cpanel mysql button first. Also keep in mind that all database names have to start with your username and an underscore. So on your laptop your database may be named dbname, but on HelioHost you would have to change it to lauraccc_dbname. Let us know if you have any issues.
