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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. Krydos
    That sounds like you were using innodb tables. I searched and it looks like prestashop 1.4 and above use innodb by default. What innodb means is that it can't be recovered after a server crashes. Myisam (our default) can be recovered after a crash. That's part of the reason we recommend it to everyone, and that's why if you create a database without specifying you end up with myisam. You'll need to use your next newest backup to restore and you'll lose whatever difference there was between when you took the backup and when the crash occured.
  2. Krydos
    You were blocked for failed imap logins. Be sure the credentials saved in your mail client are correct. Unblocked.
  3. Krydos
    Your php files are permissions 664. They need to be 644. Your directories are permissions 775. They need to be 755. You can change permissions in SFTP or through cpanel file manager. Let us know if you need more help.
  4. Krydos
    Unblocked.
  5. Krydos
    No problem. Since you have a nice paid domain .com I would also like to suggest that you consider moving to one of your production servers. Tommy is much faster and has much higher uptime for when you start getting a lot of visitors to your domain. Let us know if you need help moving your account.
  6. Krydos
    It can take up to 12 hours for Johnny domains to start working. In the meantime you will probably see that 404 error or a queued page.
  7. Krydos
    What error are you getting?
  8. Krydos
    Cool. That's a good plugin to know about. We've had a few other people with this wp-login.php load issue so I'll point them that direction if it works for you.
  9. Krydos

    Krydos replied to vsgame's topic in Customer Service

    Delete the other account then. You're only allowed to have one account anyways. http://www.heliohost.org/classic/support/scripts/delete Once you delete the other account you should be able to add the domain to your new account.
  10. Krydos
    I've never tried it, but I assume you could log in via SFTP and rename the wp-login.php file to something hidden like alhwdkwheuidwad.php and then put a new wp-login.php file with contents such as <?php echo "Logins are currently disabled due to abuse."; Then if you need to log in to the admin account just rename the files back, login, do what you need to do, and then disable it again. Also, please check in over the next few days to see how your load is doing. Our suspension system is automated to preserve the functionality of the server, but we can check your load levels to make sure you're not at risk of being suspended again. If one account is causing the other thousands of websites on the same server to run slowly or go offline our automated systems have to correct the problem.
  11. Krydos
    Unsuspended. Please make the changes swiftly before your account starts to cause a lot of load again.
  12. Krydos
    Try deleting or renaming your .htaccess file.
  13. Krydos
    Most of your load is coming from /home/cbrpics/public_html/wp-login.php which probably means you have a lot of bots trying to bruteforce their way into your wordpress account. Would it be feasible to disable logins? Like wolstech said you have basically no bandwidth usage so your site shouldn't be causing this much load unless something is wrong.
  14. Krydos
    On November 22 he created an account called eventor on Johnny. Today he deleted his Johnny account and created a Ricky account. Rather than delete his forum account, I renamed it to match his new hosting username.
  15. Krydos
    You can delete your own hosting account at http://www.heliohost.org/classic/support/scripts/delete Would you like your forum account deleted as well?
  16. Krydos
    Does it look better now?
  17. Krydos
    See https://www.helionet.org/index/topic/30848-account-archived/?p=139049
  18. Krydos
    Yeah, you only have one database and it's 11 MB not 2807 MB. Not sure why it would say that. Is there any effect in cpanel due to this bug or is it just graphical? Can you still upload files and/or update your database?
  19. Krydos
    The error isn't yours. The code that deploys .war files needed to be edited slightly due to the tomcat version upgrade. All that needed to be done is to add a single character. Here you go http://harshacommunications.com/Harsha_Communications/
  20. Krydos
    Your account was archived because you haven't logged in since August. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving... Done. You should now be able to log in and your website should start working within 12 hours.
  21. Krydos
    All three of those functions can be used by malicious users for nefarious purposes so they are disabled for the security of the server. If they are required for your software to operate as you want we recommend getting a vps https://www.heliohost.org/partners/vps as you'll be the only user on the server so you won't need to worry about internal abuse. The more affordable (or free in our case) shared servers will have those functions disabled as well, and if they don't they will soon regret it I suppose. If you do decide to move to a vps we would greatly appreciate you using our link as we'll get a share of the profit.
  22. Krydos
    That .war file could not be deployed because java is not enabled on your account. To request java and then check the status of your request go to the java button in your cPanel. Please be aware that since you picked the Johnny server the wait to receive java access is quite long due to high demand. The wait to receive java on Tommy is generally just a few hours. If you're in a hurry we recommend moving your account to Tommy. If you want to save yourself some work an admin can move your account for you if you're a donor. Just let us know the transaction ID.
  23. Krydos
    That error is because mysql was restarting not that there were too many connections. Mysql has to restart occasionally on all of our servers, but since the load is so high on Johnny it can take a minute or so. When it takes more than 30 seconds people tend to notice it. The only thing that can be done to "fix" it is have less users on that server, but people get frustrated when they can't create an account because all of the servers are full for the day so we let Johnny get overloaded on purpose so people can just create an account. If you want a server with higher uptime (and less of these types of errors) we highly recommend Tommy.
  24. Krydos
    You were blocked for trying to log in to cpanel with the wrong username and/or password. Make sure you're logging in at https://www.heliohost.org/login/ Unblocked.
  25. Krydos
    You can have as many domains on your one account as you want. If you want your existing domain to be the same as your whatever.heliohost.org domain then add it to cpanel as an alias. If you want it to be separate then add it as an addon domain. It's also possible to change your main domain if you want.
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