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Everything posted by Krydos
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It's hard to say for sure what the issue is with so little information, but since you picked the Johnny server it could be high load or downtime. Johnny is our experimental server, which means he's only suitable for experimenting on. If you need a fast website with high uptime we recommend Tommy. To give you some numbers, for the last week Johnny has had 90.91% uptime, and Tommy has had 99.89% uptime. That's quite a difference, and could explain seeing errors like that roughly 10% of the time on Johnny.
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Remote access enabled.
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The power outage was 43 days ago. I don't see how that could have anything to do with your site today.
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The account habarly has been unsuspended. Let us know once it's deleted and we can unsuspend the other account.
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Unarchived.
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[Solved] Your account has been archived due to inactivity.
Krydos replied to sdomi003's topic in Escalated Requests
Unarchived. -
You took too long deleting one. Now only one can be unsuspended at a time. Which one do you want?
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[HH#355954] Regarding the complain of constant Errors
Krydos replied to HelioHost's topic in Email Support
We strongly recommend not using wordpress for this and many other reasons. Wordpress is really bloated which means it uses a lot of memory which results in a lot of those out of memory errors. If you refuse to get rid of wordpress you could try disabling plugins that you don't need. Most free wordpress plugins are just backdoors for hackers to set up a phishing site on your domain anyways. Also, I recommend using the latest version of php which is 7.3 on your server. Php 7.3 on Johnny has a 64 MB memory limit, where as php 7.2 on Johnny has a 32 MB memory limit. Switching to anything other than wordpress is the best solution though. -
You'll have to use whatever backup you may have taken prior to the hacker getting access. We can't allow you to have any information from the hacked account because we may as well be giving out stolen credit card numbers, etc. to you if we were to unsuspend it for you. We're holding the account as evidence for law enforcement.
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Remote access enabled.
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First of all, you keep mentioning that you donated $1. Some of the people on Tommy have donated $500, so do you think it's fair to them for your account to cause downtime for their website? Since we've given you 3 chances already to fix the issue, and you have failed to do so I'll provide some options for you. Please pick whichever option works best for you: 1. Stop using wordpress entirely as Wolstech instructed. 2. Convert your wordpress install to a static site using something like this https://hostadvice.com/how-to/how-to-convert-a-wordpress-site-to-a-static-html-website/ 3. Purchase and move your wordpress site to a vps where your load won't affect the other thousands of users. https://www.heliohost.org/vps/ 4. Agree for us to move your account to Johnny. Please let us know your decision as soon as possible.
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I had it as pophead for some reason. I don't know where the s went. Must have been a copy/paste failure. Try now.
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This is the third time you've been suspended for high load. What have you done to correct the issue?
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Remote access enabled.
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Well, first of all you're username is 'roguitar' not 'username' so that part of your script isn't going to work until you enter your username like the comments say.
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@sohamb03, Merged. Thanks. @Kev, https://wiki.helionet.org/management/uploading-files
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Pick one account and delete the other. Then change the password to something that your brother knows. Then you can both log in to the same account. One account can host as many domains as you want.
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Done. You should now be able to log in and your website should start working within 2 hours.
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Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...
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Deleting cgi-bin doesn't affect anything as long as you're not planning on running any cgi scripts. Marking solved since your domain is working now.
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[Solved] Discord.py new error, requires library update
Krydos replied to gonzalo3's topic in Customer Service
Tommy's python 3.7 module discord.py-1.2.5 has been upgraded to discord.py-1.3.4. https://krydos.heliohost.org/cgi-bin/modules37.py- 1 reply
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Any particular reason you edited these other 65 pages and changed all the third level titles to second level titles? https://github.com/HelioNetworks/heliohost-wiki/pull/7/commits/b2456614db6a318f7c5b3965dd6a47ef1b716a8b
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Then you and your brother will need to share an account I guess.
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[Solved] How to deploy spring boot project (Java deployment failed)
Krydos replied to sepiqon's topic in Escalated Requests
Your .war failed to deploy because tomcat had crashed. I restarted tomcat and your .war deployed without errors. Thanks for letting us know that tomcat on Johnny was having issues.- 12 replies
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