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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. You can use the new domain if you want, but you'll have to ask us to install java on the new domain instead of your current domain.
  2. There was a conflict with your old username. Your account has been unarchived, but your username is alquia2 now.
  3. You can request us to restart Tomcat if you need. Please be aware that you will get these sorts of errors while Tomcat is restarting, and it needs to restart occasionally for various reasons like adding new users. Since Tomcat is one of our most popular features it is so overloaded on all of our servers that it can take 5 minutes to restart fully. If you need better Tomcat uptime than our shared hosting can provide we recommend getting a vps https://www.heliohost.org/vps/
  4. There you go https://stockdiv.heliohost.org/MyHelioServlet/ Java is actually installed on your main domain, not on your account. So changing your main domain causes java to stop working.
  5. I flagged the whole account as a spammer. He had gone through and added porn links to all of his posts.
  6. Did you add an exception for the static directory in your .htaccess?
  7. Bzip php module isn't available.
  8. Please post the following information: Your cPanel username Your main domain The server that you are on
  9. There's really nothing we can do while you're using cloudflare's nameservers. Did the domain work before you started using cloudflare? Have you asked cloudflare for support? The easiest way to use cloudflare is to get your domain working with our nameservers: ns1.heliohost.org and ns2.heliohost.org, and once everything is working correctly then have cloudflare copy our working settings. Since I don't have access to cloudflare I can't even tell if that domain is hosted by us, which is kind of the point. tl;dr: Use our nameservers, and we can provide support, or continue using cloudflare's nameservers and ask them for support.
  10. Done. You should now be able to log in and your website should start working within 2 hours.
  11. Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...
  12. Krydos

    Question

    It doesn't look like you've purchased the domain burgertasters.org yet. To buy it go to https://www.namecheap.com/domains/registration/results.aspx?domain=burgertasters.org&utm_campaign=102467 and then set your nameservers to ns1.heliohost.org and ns2.heliohost.org. If you'd rather use a free domain you can change your main domain to something like burgertasters.heliohost.org, or you could go to a free domain provider like freenom.com to get a domain like burgertasters.tk. It doesn't really matter what files you upload yet, because until you have a functional domain you're not going to be able to see them.
  13. We always recommend using tommy.heliohost.org as the mysql host for remote mysql.
  14. Only a certain number of people can have java access at once, and there is a queue of people waiting to receive java access. If you're not using it your access is removed so someone who will actually use it can have access. If you need java again just request it and then actually use it when you get access.
  15. mysql> select user, host from mysql.user where user like 'lirn%'; +-----------+---------------------+ | user | host | +-----------+---------------------+ | lirn | % | | lirn_dong | % | | lirn | localhost | | lirn_dong | localhost | | lirn | tommy.heliohost.org | | lirn_dong | tommy.heliohost.org | +-----------+---------------------+ 6 rows in set (0.00 sec) Have you tried changing the password?
  16. Set your NS records on the dot.tk website to ns1.heliohost.org ns2.heliohost.org
  17. Can you login at https://www.heliohost.org/login/ ?
  18. Remote access enabled. Correct.
  19. Unblocked. If you login at https://www.heliohost.org/login/ that won't happen.
  20. The people who have been waiting a week or so to get java enabled thank you.
  21. I said Since you didn't understand I'll say it another way, more bluntly. HelioHost can create our own fundraiser in our own name like we did our last fundraiser, and you can help promote it. Please don't create a fundraiser in your own name as it may confuse potential donors, and people may worry that you're just going to keep the money since you're not affiliated with HelioHost.
  22. Can you log in now?
  23. Ricky is our slowest and oldest server so he does tend to struggle with bloated software like wordpress, magento, prestashop, and stuff like that. If you need a faster server we recommend switching to Tommy.
  24. Remote access enabled.
  25. Did you add that user to the database?
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