Krydos

You're running Wordpress which is really slow, high load software on Ricky, which is our oldest and slowest server. The 500 errors are likely due to your site loading too slowly and timing out. Some options: Switch to something other than Wordpress. This is by far the recommended solution. Wordpress is incredibly bad software that runs miserably slow on even the fastest servers. It has tons of security vulnerabilities too so it gets hacked easily. Most of our high load suspensions are on Wordpress sites because they are so slow and cause so much load even with basically no traffic.Remove unneeded Wordpress extensions. This might speed up your site a little. Some extensions are even more poorly written than Wordpress itself, if you can believe that, and removing them might speed it up a smidge.Switch to Tommy. Tommy is our fastest and newest server so pages will load a lot more quickly and have less 500 errors due to timing out. Tommy isn't a miracle worker though so Wordpress is still going to be a lot slower than most everything else you could be running.Switch to a VPS https://www.heliohost.org/vps/ If you site is on a VPS it will be basically as fast as it's possible to be. Your site would be the only thing your server would be doing so you wouldn't need to worry about the thousands of other accounts slowing your site down. We can help you transfer your site to a VPS for you if you're interested.

Killed.

When you dump a whole database one of the first commands in the .sql file is a "CREATE DATABASE dbname;" which will not work through phpmyadmin so you may need to comment that line out. You have to create the database through the cpanel mysql button first. Also keep in mind that all database names have to start with your username and an underscore. So on your laptop your database may be named dbname, but on HelioHost you would have to change it to lauraccc_dbname. Let us know if you have any issues.

It looks like someone's account who had java enabled went inactive today. I ran the install script early for you and the slot is yours now. Sorry for the wait, but java is one of our most popular services. The wait on Johnny is even longer.

That error is because of the fairly recent upgrade to Django 2 on Tommy. You're using code for Django 1 still. See https://stackoverflow.com/a/43139407/2336864

Done. You should now be able to log in and your website should be working again.

Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...

Done. You should now be able to log in and your website should be working again.

Your username is actually ngr. I found it by searching for the email address you have on your forum account.

In case you haven't heard we offer vps now https://www.heliohost.org/vps/ It's an option you could consider if your site is causing too much load for a free shared hosting account. We can help you move your site over if you need too.

Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...

What do you mean unblock your account? It's working for me. The python module pattern has been installed https://krydos.heliohost.org/cgi-bin/modules36.py

Did you place the .jar? It won't start working until tomcat restarts.

Create the directory.

Thanks for noticing and letting us know.

Remote access enabled.

You need to put WEB-INF/lib/mysql-connector-java-8.0.15.jar or whichever version of the mysql-connector you're using.

Done. You should now be able to log in and your website should start working within 2 hours.

Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...

Yeah, Tommy's java is full right now.

Remote access enabled.

Everything in your images folder is giving 403 forbidden. Try renaming or deleting your .htaccess. That might be blocking access to that folder.

Done. You should now be able to log in and your website should be working again.

Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...

You might be interested in https://www.helionet.org/index/topic/35103-account-load/