Krydos

This domain is using Cloudflare, so the user has to set up DKIM, SPF, and DMARC themselves. We can only set up email for people who use ns1.heliohost.org and ns2.heliohost.org

Fixed.

The directory /var/www/html/files/c-cloud and all contents have been deleted. If you realize you need something that was inside there, or if I misunderstood what you wanted, I made a backup first and put it in /home/marcomessina/c-cloud.tar.gz for you.

So, Morty and Morty2 are using much newer versions of MariaDB than Tommy. When you went from Morty to Tommy some of your new collation doesn't exist on Tommy's older MariaDB so it wasn't able to create those tables. ERROR 1273 (HY000) at line 766 in file: '/tmp/pmm-ru-udb-dump-yVJTNQ/backup_sqldump_2605201808': Unknown collation: 'utf8mb4_uca1400_ai_ci' We're going to be upgrading Tommy to use the same version of MariaDB as Morty2 as soon as the Johnny rebuild is finished. You've got enough Morty balance now to last probably 2 years with no overages, so it probably won't be an issue again for you. I found 6 databases, and put them in your home folder for you as .sql files. You'll probably need to recreate the database, and then import the .sql file in. Since you're on Morty2 now there shouldn't be any issue with the collation anymore. Let us know if you're still missing anything.

This might help you too

Yeah, that's a lot of emails. Backups 0 MB Emails 728.44 MB Files 245.03 MB Trash 0 MB Logs 23.35 MB PSQL 0 MB MariaDB 0 MB Total 996.82 MB 172K /home/urbanshed.helioho.st/httpdocs 245M /home/urbanshed.helioho.st/urbanshed.in 12K /home/urbanshed.helioho.st/.composer You're at 996 MB out of 1000 MB so you may be able to login quick and start deleting stuff before it goes over the limit again.

Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.

DNS recreated.

Fixed. The issue is Morty has a newer MariaDB than Tommy, and you created your Wordpress database using a collation that doesn't exist in the older MariaDB on Tommy. After converting your data into a collation that Tommy understands it works fine now.

Since the requested modules were installed, and you didn't answer my question about whether or not you're asking about WSGI control access, I'm going to assume you don't want WSGI control access and this request is complete. If you really do want to have WSGI control access enabled please open a new request.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

To summarize, yes there are two ways to do a websocket on Tommy. You can set up a reverse proxy with .htaccess on your own, but some software have issues with this method. If that doesn't work for you an admin can set up a Nginx reverse proxy for you. You just need to make sure The process that is going to be listening for websocket requests is already running. Let us know your username. Let us know which domain or subdomain you want to be the websocket. Let us know the port your websocket process is listening on. After we have that information we can set up the Nginx reverse proxy websocket for you.

The DNS records for the VPS domain files.mm1.helioho.st has been fixed. It should start working once the DNS cache expires in 4 hours or sooner.

Installed. You can see the current list of installed modules for Morty's Python 3.14 at https://morty2-info.heliohost.org/pyinfo/info3.14.py

Installed. You can see the current list of installed modules for Tommy's Python 3.12 at https://krydos1.heliohost.org/pyinfo/info3.12.py

DKIM, SPF, and DMARC have been set up for the domain magnya.com. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

We have recently received a few reports that someone has launched a phishing campaign to try to steal free HelioHost accounts. We're making this news post to remind you not to click any strange links in any strange emails claiming to be from us. A few things to keep in mind: If you contact support, 99.9% of the time you don't need to post your email address. The reason we require a username during signup is so you can contact support without disclosing any private information, such as your email address. We don't send emails from noreply.heliohost[at]gmail.com or from any other email services like outlook.com or yahoo.com. All of our emails will come from @heliohost.org, or if it's from our support forum, it will come from @helionet.org. We don't use a free Ngrok app to host our login page on some kid's laptop in Italy. Report these links to us or directly to abuse@ngrok.com to get it taken down quickly. We don't use AI to write strange emails to you threatening to suspend you for sending spam or any other reason. All of our emails are written by humans. Free signups are currently closed while we rebuild Johnny, but they will open again soon. There is no need to steal someone else's free account when you can just wait a week or two and then signup for your own account. It honestly doesn't make any sense to launch a phishing campaign against a charity to try to steal free accounts from people who are too poor to afford hosting, but I guess it's just more proof that most criminals are very very dumb, and since they're very very dumb, they resort to crime instead of legitimate activities. As obvious and sad as this phishing attempt is, if you're not paying enough attention or half asleep, it's possible you might accidentally fall for it. Don't click any weird links! Don't try to login to any weird phishing pages! Stay vigilant out there, people!

Remote access enabled. host=65.19.154.94 port=5432 user=funslemmens_vijfblad dbname=funslemmens_boris password=<set in Plesk>

This has actually been updated and remote PostgreSQL access does get transferred to the new server now. Most likely you didn't read the second email that says the new IP address that you have been moved to, and you're still trying to connect to the old IP. You need to use this IP now: host=65.19.154.93 port=5432 user=victord1_mund_dev_user_2 dbname=victord1_mund_dev password=<set in Plesk>

DKIM, SPF, and DMARC have been set up for the domain aftershannon.com. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Just a reminder that you have 5 days left to get a new payment set up.

Johnny isn't rebuilt yet, so of course you can't login.

It looks like your account is under the storage limit now and is active. I'm going to mark this solved. Let us know if you need help with anything else.

Ok, I added the database to your backup at https://heliohost.org/backup Please be aware that the database is in .frm and .ibd files which are binary, not .sql file which would be text. You will need to do some database recovery to get the data out of there. I've googled it and it seems like there are a lot of different methods to do this. If you succeed at extracting the data from the binary files we would appreciate it if you shared the method you used so we can instruct other people to do the same.

There are two databases where messages is the only table. Can you narrow it down any further?