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Posts
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Everything posted by Krydos
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[Solved] Requiring a password change in VPS
Krydos replied to msbsurfi's topic in Escalated Requests
Thanks for letting us know that VPS password resets were not working. Try resetting your VPS password at https://heliohost.org/reset now. Let us know if you still have issues. -
Since Morty is using MariaDB 11.8 you created some databases with collation that doesn't exist in Tommy's MariaDB 10.5. After converting the collation of those tables to something that the older database understands the move seems to have succeeded now.
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[Solved] Request that SPF, DKIM, and DMARC records be added
Krydos replied to kittforhire's topic in Escalated Requests
DKIM, SPF, and DMARC have been set up for the domain kittforhire.heliohost.us. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. -
Reverse DNS for VPS72 has been set to altair.helioho.st.
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Remote access enabled. host=65.19.154.90 port=5432 user=mirmil_birdz_admin dbname=mirmil_birdz password=<set in Plesk>
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[Krydos] Does Tommy Server Not Support WebSocket Upgrades?
Krydos replied to genwork's topic in Escalated Requests
I don't see any running process listening on port 3000. Are you sure it's running? -
[Krydos] Python Module Installation request - ctrlroom.heliohost.us
Krydos replied to ksuresh's topic in Escalated Requests
Are you asking for WSGI restart access? https://wiki.helionet.org/Flask#Request_WSGI_Control_Access -
The domain altair.helioho.st has been created and is pointing to VPS72.
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Johnny server issue - DB missing - Morty transfer
Krydos replied to whoguesswho's topic in Escalated Requests
So, the only table in the database had the name messages, and there were no other tables? -
[Solved] 500 Internal Server Error on atenahub.app.br (Morty server)
Krydos replied to talesaz's topic in Escalated Requests
Yes, it is. -
An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you. Our apologies for the downtime. We should have rebuilt Johnny sooner before this happened.
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[Krydos] Does Tommy Server Not Support WebSocket Upgrades?
Krydos replied to genwork's topic in Escalated Requests
What port is the websocket listening on? -
[Krydos] Python Module Installation request - ctrlroom.heliohost.us
Krydos replied to ksuresh's topic in Escalated Requests
This is why we emailed you on April 27th to let you know that the modules wouldn't be transferred, and you would need to request them again. We advised you to request them in advance so there would be no downtime when you were moved 2 weeks later. A few people actually read that email, requested the modules in advance, and had a much smoother upgrade experience. Installed. https://morty2-info.heliohost.org/pyinfo/info3.14.py -
[Solved] 500 Internal Server Error on atenahub.app.br (Morty server)
Krydos replied to talesaz's topic in Escalated Requests
TabError: inconsistent use of tabs and spaces in indentation File "/home/talesaz.heliohost.us/atenahub.app.br/config.py", line 7 -
[Solved] 500 Internal Server Error on atenahub.app.br (Morty server)
Krydos replied to talesaz's topic in Escalated Requests
Which domain? -
[Solved] 500 Internal Server Error on atenahub.app.br (Morty server)
Krydos replied to talesaz's topic in Escalated Requests
This is why we emailed you on April 27th to let you know you were going to be moved. A lot of people actually read that email and then requested the Python modules they needed before they even moved, and realized they were going to have to change their remote database string, etc. We also posted the same news on this forum, Discord, Facebook, etc. If you had read that email and told us the modules you needed 2 weeks ago there wouldn't have been any 500 errors. Modules installed. -
Johnny server issue - DB missing - Morty transfer
Krydos replied to whoguesswho's topic in Escalated Requests
What are some of the table names? -
Johnny's dead! Can you move my site to Morty on a trial?
Krydos replied to fahqdio's topic in Escalated Requests
Awesome. Let us know if you need help with anything else. -
Johnny's dead! Can you move my site to Morty on a trial?
Krydos replied to fahqdio's topic in Escalated Requests
I think I've got something for you. Download the backup from https://heliohost.org/backup again. The original file is in there with the -old.tar.gz but there is a new .tzst file attached too. See if that .tzst file has the database you need. -
Johnny's dead! Can you move my site to Morty on a trial?
Krydos replied to fahqdio's topic in Escalated Requests
I'm not seeing a lot of those table names anywhere. Here are the rest of the files in the directory where I found the careers.ibd and players.ibd -
Johnny's dead! Can you move my site to Morty on a trial?
Krydos replied to fahqdio's topic in Escalated Requests
Sure, what are the table names? -
Johnny's dead! Can you move my site to Morty on a trial?
Krydos replied to fahqdio's topic in Escalated Requests
Do these look familiar? I think careers and players would be table names? # grep 'Da-Dio1969' * -R grep: lost+found/100884954/careers.ibd: binary file matches grep: lost+found/100884954/players.ibd: binary file matches -
Johnny's dead! Can you move my site to Morty on a trial?
Krydos replied to fahqdio's topic in Escalated Requests
Can you give me some text that would be inside the database? Sometimes when files are recovered in a situation like this the filename gets lost, but the data inside may still be there with a randomized name.
