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Everything posted by Krydos
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I'm still not sure what you mean by activate.
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[Inactive] Sub-domain and not as a new domain
Krydos replied to mindverge's topic in Escalated Requests
Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket. -
[Solved] Requesting extension to 50 email daily limit
Krydos replied to Ookma-Kyi's topic in Escalated Requests
Your limit has been increased to 100 per day. -
[Solved] Python 3.12 package installation request
Krydos replied to moisesbaly's topic in Escalated Requests
Installed. You can see the current list of installed modules and their versions for Morty's Python 3.12 at https://krydos3.heliohost.org/pyinfo/info3.12.py -
[Solved] Requesting extension to 50 email daily limit
Krydos replied to Ookma-Kyi's topic in Escalated Requests
3 ) Via the site. Users have notifications turned off initially upon registering and opt in via the user notification page. They can opt out via same page they opted in. Otherwise they will only receive account based email( password reset for example). Administrators can only turn off the user’s notifications via the admin panel unless the software is modified. Does each email have a link to the page on the site to unsubscribe? -
[Solved] Requesting extension to 50 email daily limit
Krydos replied to Ookma-Kyi's topic in Escalated Requests
The purpose of this question is to know what limit you think you need. Is 51 sent emails per day enough then? -
[Solved] Requesting extension to 50 email daily limit
Krydos replied to Ookma-Kyi's topic in Escalated Requests
How many emails you plan to send per day? Where you get the email addresses from? How can recipients of your emails unsubscribe? Do you have an unsubscribe@yourdomain.com address set up? Do you have an abuse@yourdomain.com address set up? Does each email have a link to unsubscribe? Do you share or sell email addresses that you get? Post an example of the messages being sent. -
Installed. You can see the current list of installed modules and their versions for Morty's Python 3.12 at https://krydos3.heliohost.org/pyinfo/info3.12.py
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Your rebuild has been started and you will get an email in a few minutes when it's done.
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What do you mean "activate"?
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The backups have been deleted. It looks like you had this cron job */10 * * * * /opt/plesk/php/8.3/bin/php -f 'httpdocs/prenotaora/index.php' -- 'console' 'backup' So I deleted it for you.
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I've never used phpMyAdmin on Hestia before, but I would assume you can login using your database username and database password.
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Looks good. I canceled your old subscription so it won't accidentally double charge you, and linked the new payment to your VPS. Does this work?
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[Solved] Add domain + Install Python libraries
Krydos replied to dramadan's topic in Escalated Requests
Installed. You can see the current list of installed modules and their versions for Tommy's Python 3.12 at https://krydos1.heliohost.org/pyinfo/info3.12.py -
@wolstech I don't see a Johnny, Tommy, or Morty account associated with this email address, but it seems like VPS120 is what we're talking about. @kbp2025 We can certainly help you set up a reverse proxy, but I'm not going to waste my time on a VPS that is powered off for not paying. Your payment was supposed to go through on 2025-10-15, but failed twice so far. We emailed you about it 27 hours ago, but it doesn't look like you have set up a new subscription yet.
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I canceled your old subscription so it won't accidentally bill again, and linked your new subscription to your VPS. I also noticed that you randomly received a review invitation link on 2025-07-21. We would be really happy if you could click the link in the email to give us a 5 star review. It will only take you a couple minutes to write a sentence or two about your support request today, and it goes a long way to help us out. We recommend using the link that was emailed to you because 5 star reviews that don’t click the email link pretty much all get deleted. Our volunteers don't get paid in money because we are a non-profit, but our volunteers do get paid in smiles whenever someone lets us know they appreciate our work by giving a 5 star review. Thanks!
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[Inactive] Sub-domain and not as a new domain
Krydos replied to mindverge's topic in Escalated Requests
It looks like your account already has email.mindverge.in. Do you want mail.mindverge.in in addition to email.mindverge.in, or just mail.mindverge.in and remove email.mindverge.in? -
Here you go https://heliohost.org/vps/pay/?code=4KIVlsrTFsbTphcF
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Your rebuild has been started and you'll get an email in a bit when it finishes. Your next free rebuild will be available on 2025-11-19.
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morty [Solved] Install MS SQL Server extension for PHP
Krydos replied to Ookma-Kyi's topic in Escalated Requests
Which MS SQL database are you planning on connecting to? -
[Solved] Request to Unsuspend My HelioHost Account
Krydos replied to arifchy369's topic in Escalated Requests
Added. It should start working in about 2 hours. -
[Solved] Request to Unsuspend My HelioHost Account
Krydos replied to arifchy369's topic in Escalated Requests
The restart has been started and you'll receive an email in a bit with a link to continue the reset process. You can set it as your main domain during the reset, or you can choose a free domain as your main domain again, and we can re-add it after the reset. -
[Solved] Request to Unsuspend My HelioHost Account
Krydos replied to arifchy369's topic in Escalated Requests
You are required to do an account reset if you wish to stay on Johnny. You are allowed to have a partial backup of a file or two if you need, but each file needs to be checked manually by an admin prior to being approved for backup to make sure we aren't backing up anything that violates our terms of service. If you don't need a backup of anything let us know and we can proceed with the reset immediately. -
[Solved] Request to Unsuspend My HelioHost Account
Krydos replied to arifchy369's topic in Escalated Requests
Here is our documentation on how to host a Flask website on the free Johnny plan. https://wiki.helionet.org/Flask Please note that SSH isn't required, nor is uploading hacker web shells with extremely weak passwords stored in plaintext that are comically insecure. If you feel like you're incapable of following these instructions, you can purchase a VPS at https://heliohost.org/vps/ where you will have root SSH access.
