Krydos

Refund issued, and account deleted. Thank you for complying with our terms of service.

Added.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

It's been a week and you still haven't fixed your DNS issues. We can't login to your Namecheap account for you and fix this, so it's something you're going to have to do yourself if you want to host this domain with us. We could add a free temporary domain such as claudianunesdesign.helioho.st so you can make sure the account is working prior to changing your claudianunesdesign.com DNS settings if you want. Let us know if you need additional help.

If someone goes to meritukovstepan.helioho.st do you want them to get redirected show their browser shows supnot.helioho.st?

You can remove it yourself.

A few things I wanted to note: 99% of your load is coming from the one Wordpress site travel-lk.com. I would recommend switching to another software other than Wordpress if you want better performance for the whole VPS. If you refuse to get rid of Wordpress, you really should add some more memory. Decreasing the resources MariaDB and PHP 8.3 are allowed to use helps keep the system from swapping, which increases the speed, but in order to get truly fast speed you should still increase the memory. Your system is still pretty swapped. Over 1000 MB in swap right now, but it's mostly spamd processes, named, etc. which you probably aren't even using anyways. Just like in point 1 and 2 you really should increase the memory until your system doesn't need to swap at all.

Is the VPS running faster now?

I took a look at your VPS, and it is indeed very slow. This is because MariaDB and PHP-8.3 are using all your memory, and your load is very high. Between MariaDB and PHP-8.3 they are using 3081 MB of memory and your VPS only has 2048 MB memory, and the OS and everything else needs to have some memory to operate too. When I checked you only have 300 MB free, and 1.4 GB is swapped. You should aim to have only 0-50 MB swapped, and definitely more free memory than only 300 MB. Here are some options to increase the speed of your VPS: I would recommend increasing your memory to 3 GB or 4 GB at https://heliohost.org/dashboard/upgrade/ You could modify the MariaDB config to use less memory if you don't want to upgrade the memory. You could modify the PHP-8.3 config to use less memory and/or have less FPM workers if you don't want to upgrade the memory. In order to free up some memory for you, I restarted MariaDB, but it will likely just swell back up to the same memory usage as before unless you modify the MariaDB config as I suggested in option 2.

Alright, I have deleted the new VPS132 that you created, transferred the new subscription to the old VPS35, and you should be good to go. If this happens again in the future please note that you can just click the link in the email to pay for your existing VPS rather than creating a new VPS. Less work for you, and less work for us too. Thanks for being a VPS customer.

Did you intend to signup for a new VPS, or were you trying to renew the VPS that was powered off yesterday?

WSGI restart control has been disabled on the domain softhauz.ca

The domain has been added, but in order to actually host it with us you must do 1 of the following 2 options. Use our nameservers by logging in to your registrar and setting your NS records to ns1.heliohost.org and ns2.heliohost.org Use any external DNS that you want, Cloudflare is a popular free option, and create an A record with the value 65.19.154.90 and an AAAA record with the value 2001:470:1:1ee::1002

The only domain on your account has incorrect DNS settings.

Outbound TCP port 14580 on Tommy has been opened to 85.188.1.173, 148.251.228.229, 51.68.189.96, and 51.178.19.212. Does it work now?

You can disable modsecurity rules yourself. 1. Login at https://heliohost.org/login/ 2. Click Continue to Plesk. 3. Click Websites & Domains in the left navigation pane. 4. Click your domain to expand the view. 5. Click the Dashboard tab along the top. 6. Click Web Application Firewall icon in the bottom right corner. 7. Type the ID "210580" into the Security rules IDs box (without the quotes). 8. Click ok at the bottom of the screen. 9. Wait for up to 2 hours for Apache to restart. Let us know if you run into any issues with the above process.

It looks like the upgrades from yesterday broke some of the email functionality of the Tommy server. Webmail wasn't working and receiving emails was failing as well. However, sending emails continued working. Webmail and incoming mails should be fixed now. Any emails that were sent to domains on Tommy overnight should work now because the remote mail servers should continue retrying now that the server is correctly accepting mail again. So no emails should be lost, but rather just delayed a bit. Thanks to the users who reported these issues. Let us know if you're noticing any other issues on the Tommy server after the upgrades.

I changed the password on your VPS, logged in with the new password at https://heliohost.org/dashboard/cancel/ and clicked the cancel button for you. Everything seems to have worked fine, so I'm not sure why it didn't work for you. Anyways, thanks for being a VPS customer since 2021. If you have need of a VPS again in the future I hope you'll come back. Let us know if you need help with anything else.

PHP 8.5 is now available on both our Tommy and Morty plans. We will be installing PHP 8.5 on the free Johnny server in a few weeks as well. We've also taken the opportunity to upgrade Plesk to the latest version and do a thorough upgrade of all system packages. The performance for the Tommy server has been a little slow for the last few hours due to high load, but things are going back to normal now. There may have been a few errors messages as various services restarted, but now that the maintenance is over let us know if any of the error messages persist. We try to avoid doing upgrades too often, because they can cause downtime and slow performance, but it's critical to keep everything up to date to avoid vulnerabilities.

Those are both default modules that are present in all Python installs, and don't need to be requested.

DKIM, SPF, and DMARC have been set up for the domain orionelectronica.com.ar. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

At some point this disk usage issue was fixed. I have added the requested aliases without a redirect. In order to host them with us you'll need to fix your DNS settings though.

If you decide to use our NS records, ns1.heliohost.org and ns2.heliohost.org, we can set this up for you. If you want to use external DNS, such as Cloudflare or your registrar's DNS system, you'll have to set these records up yourself.

If someone goes to wds657.helioho.st do you want them to get redirected so their browser URL box says orionelectronica.com.ar?

The other account was jazz created in 2017. I merged the two forum accounts for you so none of the posts are lost, and kept the username Snooze. Your forum email and hosting email match now too as you wanted.