Krydos

It looks like you have 2 accounts. The first account is emmanuelfosso205 which was created on Johnny on 2024-09-29, and on 2025-06-06 you paid $5 to move the account to Morty. The second account is emmanuelfosso206 which was created on Johnny on 2025-05-21, and on 2025-06-06 you paid $1 to move the account to Tommy. Each person is only allowed to have 1 account on Johnny or Tommy, so from 2025-05-21 until 2025-06-06 you were actually violating our terms of service by having 2 Johnny accounts, but since 1 of the accounts is on Morty now you're fine. I don't see any storage space upgrades though. What is the transaction ID of the storage space upgrade?

Your VPS has been powered back on, and your new subscription has been linked to your VPS.

Thank you for letting us know. Sorry about the suspension. It looks like your account is active again now, but if you need any of your files they can be found at https://heliohost.org/backup/

HelioHost is happy to announce that we're disabling ads across all of our websites and hosting plans, including the free Johnny plan, starting now. Back in 2008 through 2016 or so HelioHost was 100% funded by ads, and we made so much ad revenue that we even managed to save up quite a bit of money in our bank account too. It might come as a shock to some of you, but it isn't free for us to provide free hosting, so we still have to pay for stuff like electricity and internet access. As the years went by Adsense kept paying less less and less each year, and our bills kept adding up to be higher than the ad revenue. So our bank accounts kept dwindling lower and lower. There were a few scary years in there where we had to make some hard decisions whether or not to just give up and shut down entirely. We didn't think anyone would be willing to donate to us, but we didn't really have a lot of other options, so starting in 2016 we began asking for donations. We were then, and still are, completely shocked by how generous people can be. After finishing a record setting fundraiser to purchase a new server earlier this year, we discussed it and decided that we don't need ads at all anymore. As long as people keep donating towards our non-profit mission to provide free or low cost hosting, we don't need to bombard you with annoying advertisements. Thank you to all of our donors for making this possible.

No. Are the hacked Wordpress sites deleted? https://tommy.heliohost.org/smb/outgoing-mail/list/type/subscription

The rebuild has been started and you'll get an email in about 10 minutes when it's done. Your next free rebuild will be available on 2025-07-03. If you need additional rebuilds prior to that date they can be purchased for $1 each.

Free signups on the Johnny server will be reopening in about 10 hours since the maintenance for the last week has been completed. The performance of PHP should be much faster than before, and the number of 503 errors should be much less. Let us know if you notice any difference. Webmail is now disabled by default on the Johnny accounts, but you can enable it yourself if you will be using it.

Your IPv4 reverse DNS, and IPv6 reverse DNS are both set up correctly for the domain mail.wiimart.org. If you want us to switch it to some other domain just let us know. There is one PTR record for your IPv4 and one PTR record for your IPv6. If you're talking about this CNAME 149.191.19.65.in-addr.arpa. 86385 IN CNAME 149.subnet144.191.19.65.in-addr.arpa. your friend doesn't know what they are talking about because that is how reverse DNS control is delegated to subnets that are smaller than /24. The only way it could be removed is if we either bought the entire /24, which costs $256 per month, or contacted our ISP every single time some VPS user wanted to change their reverse DNS. If your friend is talking about "should only be one present" meaning one PTR record between both IPv4 and IPv6, once again they have no idea what they're talking about because if your VPS sends email via IPv6 then that PTR is used and the remote server(s) don't even know about the IPv4 PTR. Likewise if your VPS sends email via the IPv4 then the IPv4 PTR is the only one that matters and remote server(s) have no idea that the IPv6 PTR even exists so they can't possibly interfere with each other.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

I added the solution to the locked thread for you. Thanks for sharing. Hopefully someone who has a similar issue can search and find it.

Installed. You can see the current list of installed modules and their versions for Tommy's Python 3.12 at https://krydos1.heliohost.org/pyinfo/info3.12.py

WSGI control access has been enabled on the domain arniskali.com. To restart your Flask app and load new code changes in simply edit /home/talesaz.heliohost.us/arniskali.com/bma/flask.wsgi. WSGI control access has been enabled on the domain thelema93.com.br. To restart your Flask app and load new code changes in simply edit /home/talesaz.heliohost.us/thelema93.com.br/oeto/flask.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues.

We have closed free signups on the Johnny server temporarily to do some maintenance on the server. This is the same work that we did on the Tommy server recently to improve the speed and uptime of PHP software. We will make another news post once free signups are open again.

The way Morty billing works is you get 200 GB memory and 10k CPU per day for the base rate of $0.0329 which is about $1.00 per month. If you go over the 200 GB memory limit you get charged an extra $0.0005 per 1 GB memory. If you go over the 10k CPU limit you get charged an extra $0.005 per 1k CPU. Since WSGI restart access uses about 260 GB memory per day per domain. That is (60 GB * $0.0005) + $0.0329 = $0.0629 per day, which comes out to about $1.91 per month. The way VPS billing works is you get a dedicated amount of memory that you can use however you want for a fixed rate per month. The Mercury VPS has 1 GB memory, which after the OS uses some is about 800 MB dedicated to you. (800 MB / 1024) * 1440 minutes means you have about 1125 GB per day for about $0.1315 per day. Another thing to consider is Morty doesn't have an account number limit so you could just put WSGI restart access on 2 different accounts and have $1.91 + $1.91 = $3.82 which is still less than the cheapest $4.00 VPS. Another advantage of Morty is VPS don't come with Plesk for free, so if you want Plesk it would be an additional $15.49 per month on top of the $4.00 you pay to us for the VPS.

Happy Memorial Day everyone! HelioHost has released a new YouTube video on how to issue a Google Trust Services certificate on a VPS. Check it out and subscribe at https://youtu.be/qXp6pw_aV0w We are going to try to continue releasing new videos every 2 weeks, because some users find it much easier to follow a video guide rather than reading the text guides we have at https://wiki.helionet.org/ Please let us know if there is a specific topic that you think would be good for our next video. Also if you don't mind subscribing to our YouTube channel that would be a great way to get some free advertising. We are a small non-profit funded by donations so we don't have a huge budget to afford paid advertising, so the more word of mouth recommendations, the more social media likes, and the more subscribes we can get goes a long ways towards finding more users and continuing to grow. Even if you can't donate, this is a great way to help us for free. Thanks!

Closing due to inactivity.

Are you aware that WSGI control access will use about 260 GB memory per day which will cause about 3 cents per day overage charges?

Thank you to everyone who helped beta test our WSGI restart access for Flask and Django apps. We now have enough data from the testing to end the beta. We have determined that enabling WSGI restart access uses at a minimum 260 GB memory per day per domain. Obviously this is a death sentence for any Tommy or Johnny account, since you're only allowed to use 200 GB per day, so WSGI restart access is now a feature only available on Morty. We have gone through all of the accounts on Morty, Tommy, and Johnny and disabled the WSGI restart access so there are no surprise suspensions or surprise bills. If you're on Morty and your WSGI access was removed please feel free to re-request it. If you do request WSGI restart access on Morty for one domain be aware that you're probably looking at a bill of $1.91 or more per month as long as it is enabled. If you enable WSGI restart access on two Morty domains you'll probably end up paying about $5.86 per month. Being able to clear the server cache is definitely helpful for debugging your Flask or Django app, so if you want to enable WSGI restart access on Morty temporarily for debugging, and then disable it for the lower bill later, that is fine with us. Please be aware that we attempt to respond to all support requests as quickly as possible, usually within an hour or two, but occasionally it can take up to 24 hours to complete if it's a holiday, the middle of the night, we're all busy, etc. etc. 24 hours of WSGI restart access only costs about 3 cents though, so no need to panic.

We don't downgrade modules because that is pretty much guaranteed to break someone else's site unless we know for certain that you're the only one who is using the module. Since the modules is already installed on Tommy that means someone is probably using the newer version. Here are your options: Move to a VPS where you have root access to install whatever version modules you want https://heliohost.org/vps/ Move to Morty where pydantic isn't currently installed so we know we won't break anyone's site by installing an old version. https://krydos3.heliohost.org/pyinfo/info3.12.py If you can use Python CGI instead of Flask we can set up a virtual environment for you using the old version.

WSGI restart access uses at a minimum 260 GB memory per day, so you're looking at a bill of $1.91 per month or more. Are you sure you want to proceed? If you want to enable WSGI restart access for a few days or a week that is fine too, and then we can remove it so your bill goes back down to $1 per month.

Reverse DNS for your VPS has been set up as requested. MoneyBroz will be starting the rebuild soon.

The Python module email is part of the standard install and doesn't need to be requested. The other modules were installed. You can see the current list of installed modules and their versions for Tommy's Python 3.12 at https://krydos1.heliohost.org/pyinfo/info3.12.py

The new backup including the website directory has been uploaded to the https://heliohost.org/backup/ system. Let us know if you have everything you need now. Once your VPS is rebuilt everything is deleted permanently and there is no way to recover it.

Yeah, definitely. Just put your public key value in /home/username/.ssh/authorized_keys and then login without a password.