Jump to content

Krydos

Chief Executive Officer
 View Profile  See their activity

  • Posts

    26746

  • Joined

  • Last visited

  • Days Won

    954

 Content Type 

Everything posted by Krydos

  1. Krydos
    Invite sent.
  2. Krydos
    Ok, I'm not sure why your Wordpress install disappeared then. I assumed you installed it after the move started.
  3. Krydos
    The email you received when the move began explained If you can suggest a clearer way to explain that would have helped you and others to understand the issue, we would appreciate the feedback. It appears as if you've been deleting the Softaculous installed files via File Manager. This messes up Softaculous because the files it expects to be there are suddenly missing. If you wish to remove an installation that was installed via Softaculous we strong recommend using the delete button inside Softaculous so that the state of the files and installs remains in sync. Softaculous thought there was a Wordpress install in httpdocs/wp, a Concrete install in httpdocs/conc and another Wordpress install located in httpdocs/main but all of these files were deleted without using Softaculous delete button. I was getting the same error as you even after cleaning up the mess. This is why we invite beta testers to test out the new server before we start bulk moving all of the accounts to the upgraded server. There was an issue with Softaculous connecting to MariaDB. It seems to be fixed now, and I was able to install Wordpress successfully on your account which can be seen at https://phoule.helioho.st/wp/ If you want to delete it please remember to use the delete button inside Softaculous, not just deleting the files through File Manager. Thanks for helping to test the new Tommy2 server, and finding an issue that needed to be fixed.
  4. Krydos
    Remote access enabled. host=65.19.154.93 port=5432 user=elkhaddir_us dbname=elkhaddir_data password=<set in Plesk> Make sure you ask for the PostgreSQL username and PostgreSQL database name before you escalate these. In this particular case, the user only has 1 database user and 1 database so it was easy to figure out, but most of the time there are multiple users and multiple databases so we can't just guess.
  5. Krydos
    It looks like you sent an HTML email without the <html> tag Send a real email and it should be a 10/10.
  6. Krydos
    DKIM, SPF, and DMARC have been set up for the domain interworldmusic.qzz.io. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.
  7. Krydos
    Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.
  8. Krydos
    Cool. Let us know if you need help with anything else.
  9. Krydos
    Alright, the additional FTP accounts have been recreated. Are you able to login to them all, and are they jailed to the correct directories?
  10. Krydos
    Was there a problem with this link? I don't see any record of it being used.
  11. Krydos
    Are these FTP accounts supposed to be jailed to some subdirectory or have access to your whole account?
  12. Krydos
    I've unsuspended your account and started you moving to Tommy2. Let us know if you notice an improvement in speed, and a reduction in 502 and 504 errors.
  13. Krydos
    99% of the CPU usage is from systemd which primarily comes from cron jobs and SFTP. If you missed the news post and the email from yesterday, we have a new server named Tommy2 that we're going to be moving everyone to. That should solve the 502 and 504 errors. Are you interested in moving over to the new server now or do you want to wait a bit?
  14. Krydos
    Is this a real business or is it a demo site? You can read more about the free trials at
  15. Krydos

    Tommy Upgrade

    Krydos posted a topic in News

    Tommy is getting upgraded! Johnny may have thrown a tantrum and demanded to jump ahead of his place in line, but our exclusive donor server hasn't been forgotten, and is finally going to get even faster and even more up-to-date. We will be starting a major upgrade soon, and wanted to let you know what to expect. What is changing: PHP: All of the versions of PHP currently available on Tommy will still be available after the upgrade. Node.js: We are adding versions 26 and 25. All other versions of Node.js currently available on Tommy will remain available after the upgrade. Python: We are adding version 3.14. Version 3.9 will remain the same. Version 3.12 will be removed. Django: We are adding version 6.0.7 running on Python 3.14. We are removing version 6.0.3 running on Python 3.12. Flask: We are adding version 3.1.3 running on Python 3.14. We are removing version 3.0.3 running on Python 3.12. MariaDB: We are adding version 12.3. We are removing version 10.5. PostgreSQL: We are adding version 18.4. We are removing version 13.23. Unfortunately, we don't have a way of tracking which accounts are using which Python modules right now. So if you're using any modules, please take a look at https://tommy2-info.heliohost.org/pyinfo/info3.14.py as soon as possible, and request any modules that you'll need that aren't already available. In the future, we plan to add a system for tracking which modules each account needs, allowing us to pre-install them before an account is moved. For now, you will need to re-request them. You can use this link https://helionet.org/index/forum/45-customer-service/?do=add to let us know if any modules you need are missing. Another thing to keep in mind during an upgrade like this is that your IP address will be changing. If you use our nameservers, ns1.heliohost.org and ns2.heliohost.org, your DNS records will be updated to the new values for you. If you use external DNS, such as Cloudflare, you'll need to manually update your DNS records yourself. You will receive an email with the correct values when it's time to change them. If you don't want downtime due to incorrect DNS records, you could temporarily use our DNS until you're moved, and then go back to the external DNS afterwards. You will receive an email when your account begins its migration to the new hardware, and a second email when the move has completed. We are taking volunteers to be the first ones to experience the upgraded speed and features, so if you're ready to move, let us know. If you need a little more time to make sure your website is ready for the upgrade, let us know, and we can move you to the end of the list too. If we don't hear from your we will assume you're ready to move now. Let us know if you have any questions.
  16. Krydos
    Reverse DNS set.
  17. Krydos
    Your backup from 2023-11-12 has been removed and a backup from 2026-05-08 has been added to the backup system. I sent you a link to download it. Let us know if there's anything else you're missing.
  18. Krydos
    I tested the download speed of your VPS. sftp> ls -lh -rw-r--r-- ? 0 0 3.5G Jul 24 17:21 largefile.bin sftp> get largefile.bin Fetching /root/tmp/largefile.bin to largefile.bin largefile.bin 100% 3600MB 58.1MB/s 01:01 sftp> It downloaded a 3.6 GB file in 1 minute and 1 second at about 58.1 MB/s. It seems like the VPS is fine and your internet connection is probably the bottleneck.
  19. Krydos
    Glad it's working again for you. Thanks for adding the demo site banner to help us stay in compliance with Plesk's terms of service.
  20. Krydos
    Does it work now?
  21. Krydos
    There you go https://dark.helioho.st/test.py The instructions on how to run Python CGI outside cgi-bin is located here https://wiki.helionet.org/Python_Tutorial#Running_Python_scripts_outside_cgi-bin_folder I just created the .htaccess for you.
  22. Krydos
    First of all, Morty is the better server. Tommy is slower and older. You were originally on Morty and you have a $16 balance still, but you downgraded yourself to Tommy for some reason. I asked you why, but you never responded to me. There's really no good reason for you to to be on Tommy, especially since you already have more than a year's worth of Morty credit. Is this a real business or is it just a demo site?
  23. Krydos
    There you go https://buy.stripe.com/6oU6oJ63I6gngnT8WFco00m
  24. Krydos
    We do recommend logging in via https://heliohost.org/login/ not directly to https://tommy.heliohost.org/ Glad you got it working again though.
  25. Krydos
    Yeah, you're not blocked in the firewall. https://tommy.heliohost.org is working fine for me, and no one else is having issues with it. Try using a different internet connection. For instance, if you're on WIFI try disconnecting from WIFI and try connecting via a cell phone internet instead.
×
×
  • Create New...