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HelioHost is happy to announce that we're disabling ads across all of our websites and hosting plans, including the free Johnny plan, starting now. Back in 2008 through 2016 or so HelioHost was 100% funded by ads, and we made so much ad revenue that we even managed to save up quite a bit of money in our bank account too. It might come as a shock to some of you, but it isn't free for us to provide free hosting, so we still have to pay for stuff like electricity and internet access. As the years went by Adsense kept paying less less and less each year, and our bills kept adding up to be higher than the ad revenue. So our bank accounts kept dwindling lower and lower. There were a few scary years in there where we had to make some hard decisions whether or not to just give up and shut down entirely. We didn't think anyone would be willing to donate to us, but we didn't really have a lot of other options, so starting in 2016 we began asking for donations. We were then, and still are, completely shocked by how generous people can be. After finishing a record setting fundraiser to purchase a new server earlier this year, we discussed it and decided that we don't need ads at all anymore. As long as people keep donating towards our non-profit mission to provide free or low cost hosting, we don't need to bombard you with annoying advertisements. Thank you to all of our donors for making this possible.

You've probably heard of Apache and Nginx, but have you heard about Caddy? In this video we show you how to install the Caddy webserver software on your VPS. Caddy is known for issuing SSL certificates automatically, and being easier to configure than his more famous relatives. It's worth checking out! https://youtu.be/Vq-cKnQGevU It's been a bit since we released a new video, but hopefully you enjoy this one. Some users find it much easier to follow a video guide rather than reading the text guides we have at https://wiki.helionet.org/ Please let us know if there is a specific topic that you think would be good for our next video. Also if you don't mind subscribing to our YouTube channel that would be a great way to get some free advertising. We are a small non-profit funded by donations so we don't have a huge budget to afford paid advertising, so the more word of mouth recommendations, the more social media likes, and the more subscribes we can get goes a long ways towards finding more users and continuing to grow. Even if you can't donate, this is a great way to help us for free. Thanks!

One of the most common questions we get is "Can I run a Minecraft server on HelioHost?" The answer is yes, and we've made a video tutorial on how to get started. https://youtu.be/JAXDD7VYHUk We are going to try to continue releasing new videos every 2 weeks, because some users find it much easier to follow a video guide rather than reading the text guides we have at https://wiki.helionet.org/ Please let us know if there is a specific topic that you think would be good for our next video. Also if you don't mind subscribing to our YouTube channel that would be a great way to get some free advertising. We are a small non-profit funded by donations so we don't have a huge budget to afford paid advertising, so the more word of mouth recommendations, the more social media likes, and the more subscribes we can get goes a long ways towards finding more users and continuing to grow. Even if you can't donate, this is a great way to help us for free. Thanks!

We have made some changes to the Tommy server to help reduce the number of 503 errors, and speed up the execution of PHP scripts. The feedback we've gotten so far seems to indicate that it is working. We have also noticed that the changes have sped up the time it takes for Apache to restart which should reduce downtime as well. Since the DDoS was targeting the webmail subdomain of random domains hosted on Tommy we just went through and disabled Roundcube on every account. We figure most people probably don't even use the webmail anyways so it is a waste of system resources to have it on by default. If you regularly use Roundcube webmail you can re-enable it yourself on your domain if you need to. Login > Continue to Plesk > Mail > Mail Settings > [Your Domain] > Webmail > Select Roundcube > Ok After enabling webmail again you will need to wait for up to 2 hours for an Apache restart before it will work. In the meantime if you go to webmail.yourdomain.helioho.st it will show the queued page with an estimate of when webmail should start working again. We will also be disabling webmail on Johnny to help with the 503 errors on that server too. We will likely need to disable free signups for a day or so because the server gets really slow while all the webmails are being disabled so account creations tend to time out. Let us know if you have noticed an improvement on the PHP performance of Tommy, or if you have any questions.

Over the past week or so both Johnny and Tommy have been experiencing occasional slow loading and 503 errors on PHP pages from time to time. This is definitely not normal because we've been using Plesk since 2021 and none of us can even remember the last time we saw a 503 error, and then suddenly they are happening quite frequently on these two servers. We are investigating the issue, and are hoping to resolve it soon. In the meantime, here are some ideas you can do to improve the uptime of your PHP based website. 1. Morty hasn't been affected at all by the 503 errors on PHP pages at all so far, so this is a great time to upgrade to our fastest flagship server starting at only $1 per month. You can check out the discounted Morty packages at https://heliohost.org/dashboard/move/ and move yourself over without talking to an admin by using our fully automated upgrade process with zero downtime for your website if you're interested in trying it out. 2. VPS also have not been affected by the 503 errors either. They start at $4 per month, and aren't affected by other users on the same server as you, because on a VPS you're the only user. Being able to have root SSH access is also a great perk of being a VPS customer. You can check out the plans at https://heliohost.org/vps/ 3. If you don't want to upgrade it is possible for some PHP websites to be converted to static websites. Since it is only PHP being affected by these 503 errors converting your site to use only static html, Javascript, and CSS will allow your website to load faster, have less errors, cause less server load, and greatly reduce the chance of your site getting hacked. It's not possible for all websites to be converted though so this isn't an option for everyone. 4. You could also switch to a language other than PHP. For instance, Python websites using CGI, Django, or Flask haven't been affected by the 503 errors at all. Node.js hasn't been affected by the 503 errors either, but if you decide to try Node.js we recommend keeping a close eye on your load graph at https://heliohost.org/dashboard/load/ because it's easy to go over your 200 GB memory limit. In order to diagnose these 503 errors, the first step we're going to take is implementing additional logging and performance monitoring so we can see exactly when and why the errors are occurring. Let us know if you have any questions, or have any additional information to assist in our investigation.

HelioHost has released a new YouTube video on how to set up a Discord bot on any of our shared hosting plans, including the free Johnny plan. Check it out and subscribe at https://youtu.be/-9Q9SAONgtM Back in June 2021 we started a YouTube channel for HelioHost and began releasing videos on how to do various projects on our hosting. Our plan was to release a new video every 2 weeks, but then less than a month later we were forced to switch control panels. Since all of our systems, code, signup pages, and everything else were designed for our old control panel it was a massive undertaking to rewrite all of our websites and code to work with Plesk so we didn't have a lot of time to release new videos. Now that we're fully recovered, and our transition to Plesk is mostly done we decided it would be a good time to start releasing videos again. Please let us know if there is a specific topic that you think would be good for our next video. Also if you don't mind subscribing to our YouTube channel that would be a great way to get some free advertising. We are a small non-profit funded by donations so we don't have a huge budget to afford paid advertising, so the more word of mouth recommendations, the more social media likes, and the more subscribes we can get goes a long ways towards finding more users and continuing to grow. Even if you can't donate, this is a great way to help us for free. Thanks!

HelioHost is happy to announce that we now support PHP 8.5 on the Morty plan. The Tommy plan will be upgraded to have PHP 8.5 soon, and after that Johnny will have it installed too.

Should be fixed. /tmp was full again...

Here is the second video in our Minecraft series. This video documents how to set up a modded Minecraft server on a HelioHost VPS. https://youtu.be/Fgmzvrtu7sA We are going to try to continue releasing new videos every 2 weeks, because some users find it much easier to follow a video guide rather than reading the text guides we have at https://wiki.helionet.org/ Please let us know if there is a specific topic that you think would be good for our next video. Also if you don't mind subscribing to our YouTube channel that would be a great way to get some free advertising. We are a small non-profit funded by donations so we don't have a huge budget to afford paid advertising, so the more word of mouth recommendations, the more social media likes, and the more subscribes we can get goes a long ways towards finding more users and continuing to grow. Even if you can't donate, this is a great way to help us for free. Thanks!

it reflected now. thanks @MoneyBroz!

found it, @Krydos! Github Webhooks - Heliohost Wiki I can't contain my excitement right now, haha. thanks for adding it on wiki.

Happy Memorial Day everyone! HelioHost has released a new YouTube video on how to issue a Google Trust Services certificate on a VPS. Check it out and subscribe at https://youtu.be/qXp6pw_aV0w We are going to try to continue releasing new videos every 2 weeks, because some users find it much easier to follow a video guide rather than reading the text guides we have at https://wiki.helionet.org/ Please let us know if there is a specific topic that you think would be good for our next video. Also if you don't mind subscribing to our YouTube channel that would be a great way to get some free advertising. We are a small non-profit funded by donations so we don't have a huge budget to afford paid advertising, so the more word of mouth recommendations, the more social media likes, and the more subscribes we can get goes a long ways towards finding more users and continuing to grow. Even if you can't donate, this is a great way to help us for free. Thanks!

It looks like you were suspended for using 201.15 GB of memory. I'm not sure what content you're hosting that caused such a massive spike in memory over a ~17 hour period, but it's also possible that a bot or malicious actor is paging your website repeatedly. I've unsuspended your account, it'll resume working shortly.

HelioHost has released a new YouTube video on how to install Nginx on a VPS. Check it out and subscribe at https://youtu.be/zHwWs7Tt2zc We are going to try to continue releasing new videos every 2 weeks, because some users find it much easier to follow a video guide rather than reading the text guides we have at https://wiki.helionet.org Please let us know if there is a specific topic that you think would be good for our next video. Also if you don't mind subscribing to our YouTube channel that would be a great way to get some free advertising. We are a small non-profit funded by donations so we don't have a huge budget to afford paid advertising, so the more word of mouth recommendations, the more social media likes, and the more subscribes we can get goes a long ways towards finding more users and continuing to grow. Even if you can't donate, this is a great way to help us for free. Thanks!

You can now upgrade the storage space on your account by going to https://heliohost.org/dashboard/storage/ This process is fully automated, and you no longer have to contact an admin to increase your storage space. Unlike most hosting providers we don't charge a monthly rate for storage space on our shared hosting accounts. We just charge a flat one-time donation of $5 per 1000 MB. The storage space, once increased, stays with your account forever. If you switch hosting plans, the storage transfers with your account. If you go inactive and your account is archived, the storage space will still be there years from now when you renew your account. Let us know if you have any comments or run into any issues upgrading your own storage space.

We're happy to announce that PHP 8.4 is now available on the Morty server. We will be upgrading Tommy and Johnny to have PHP 8.4 as well soon.

Here is the final final solution Here is the detail 1. wget --header="TOKEN:secured_token" "http://mbo.helioho.st/cgi-bin/my_script_for_build.py" : this cgi script contains the commands that run "npm install" + "npm run build" 2. touch tmp/restart.txt : after "npm run build" I need to restart the Node JS application, according to Plesk documentation it can be done by creating a file named "restart.txt" in folder "tmp" 3. wget "http://mbo.helioho.st/api/version" : when creating the file "tmp/restart.txt" the server will restart after the next request, that's why I immediately send a request to my application in order it to restart immediately after my new build

One of the biggest problems on forums these days is lack of good forum etiquette. What some of the newer users of message boards don't understand is that forums have a very different environment from a chatroom, an instant message conversation, or even an email correspondence. Users of respectable message boards are expected to act maturely. And therefore, to help some of our newer users, I have created this guide to maintaining good forum etiquette. Use spelling and grammar correctly. Always capitalize the first letter in a sentence, even if you only have one to post. Always use periods. Capitalize only when necessary. Remember, all caps means you're yelling. Use commas and punctuation marks. The only excuse you can have for bad spelling or grammar is that you are not a native of an English-speaking country, and even then, you should do your best to learn English.Don't post just to up your post count. In fact, don't even pay attention to your post count. The senior members of a forum aren't respected because they have lots of posts, but because they are good contributors. You should strive to do the same.When you post, make it in-depth. Never just say "I agree" or "Good idea." Describe your idea. Say "I agree because..." or "Good idea. I think..." We want to hear a developed opinion, not just a short statement. Two or three word posts aren't really contributing anything to the forum.Know what you're talking about. Most forums are a community of experts and enthusiasts, and they love to discuss their passions. However, if you go into a topic you don't know much about and say something ignorant, it'll really tick them off. Especially if you stated it with authority.Never ask someone a question you can could easily get answered through a search engine or an encyclopedia. People expect you to find things out on your own instead of getting other members to do it for you. Laziness is frowned upon.Make sure never to turn a topic into back-and-forth conversations on random things. Topics are made for a reason - to discuss something. If you go into a topic and turn it into something completely irrelevant from what it was intended to discuss, you're only ruining it for the users who seriously want to discuss that topic.Don't just go through every topic in a forum posting in each one. Most people will find it hard to believe that you actually have something important to contribute to a topic if you post all over the place.Don't overdramatize unimportant things. There is no need to post a sorry thread if you broke a rule, or make a big deal when something doesn't apply to you. If you made a mistake, no big deal. If you follow these rules, people will forget all about it in a month or so.Don't freak out if no one responds. People have things they need to deal with outside of HelioNet. If you have a question and it has gone several days without being answered, kindly bump the thread up so others may see it.These are just the basics of forum etiquette. You'll learn much more as you post and interact with the community. We won't chastise you for a mistake, but we expect you to do your best to follow this guide. Good luck, and happy foruming © Copyright Helio Networks 2006-2009

You can remove it yourself.

I've added those 2 domains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect. For the .lat domain, you must set up your DNS with your domain registrar for the domain to work. To do this, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours the domains don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Is this issue still a problem? It looks like you got your wiki working on the domain, so not sure the directory listing is still important... (I also responded to your Mod Security issue in your other topic for you).

Looks like wolstech already added this domain for you, marking as solved.

Krydos has to do this.

Glad to hear it's solved. If you notice anything's wrong, feel free to reach back out.

Yeah, I don't really understand why you're even doing this. Why not make a PHP file that reads the contents of another .php, and displays the contents? That seems infinitely easier, and more secure. For instance, index_source.php could show the source of index.php.

Domains added. it can take up to 2 hours for them to start working.

Glad to see you got it working. As above, please be mindful of the 50/day limit with that forwarder. If the forwarder ends up getting too much email, it can easily get your email service disabled. If that happens, just let us know and we can turn it back on. The best solution for "forwarding" email without actually forwarding it is to turn off forwarding in Plesk and instead set up Gmail as a client to check the mailbox (in Gmail, go to settings->Accounts and Import->Check mail from other accounts, and add the Plesk mailbox). It achieves the same result without you needing to worry about the forwarder exceeding the sending limit.

You need to select my-domain.com when you first go into Plesk before creating them. They are considered two separate websites. If you go into the settings for email.my-domain.com then create them, the addresses will end up under the email subdomain.

Added. It should start working in about 2 hours.

Removing the current main domain would delete all the content in it. We could re-add it as an addon domain, but you'd need to re-upload your content. I'd recommend you make an account backup, and download it to your local computer first: https://wiki.helionet.org/Account_Backups#Making_Your_Own_Manual_Account_Backup Then we can make the domain changes for you, and you can then rebuild the new domain with the backed up files. Please let us know once you've made the backup and downloaded it.

This support request is being escalated to our root admins who can verify the transaction and sort this out for you. 🙂

Please see https://wiki.helionet.org/502_Bad_Gateway and https://wiki.helionet.org/504_Gateway_Timeout The short version is the server is either restarting Apache or overloaded and too busy to process your request.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

This support request is being escalated to our root admins who can look into this further for you.

Domain added. it can take up to 2 hours to start working.

Your current balance is $12.7603, plus the $12 credit (bonus of $2 on a $10 payment) brings your total to $24.7603. Over the last 7 days your average bill has been $0.2375 per day so if the load remains the same your balance should keep your account active for 104 days or 2025-10-26. Thanks for the payment.

Here is your storage usage: Backups 0 MB Emails 0 MB Files 520.49 MB Trash 479.49 MB Logs 1.59 MB PSQL 0 MB MySQL 48.82 MB Total 1050.39 MB When you delete something through the Plesk file manager you may want to check the box to skip the trash. I cleared the trash for you, and you're under the limit again. You should be able to login now, but your websites may continue to show 503 errors for a while until the next Apache restart.

I don't see any subscriptions under this email address. It looks like you have a Tommy account, which is a one-time donation, and then you can use it for however long you want. You could continue to use the same Tommy account for free for the next 20 years without paying us anything else if you wanted to. If you have a subscription under a different email address please let us know, but as far as I can tell there is nothing to cancel.

Back in May, webmail was disabled to fix the high number of 503 errors on Tommy. Most people don't use webmail, so having it enabled for every account was wasting resources. You can read more in the News article about it here: https://helionet.org/index/topic/64390-503-errors-update/ If you want to use webmail, you can re-enable it inside Plesk by going to: Login > Continue to Plesk > Mail > Mail Settings > [Your Domain] > Webmail > Select Roundcube > Ok Once you re-enable webmail, it will take up to 2 hours to get back up and running, since it needs an Apache restart. Edited to add: For other users who may find this post from a forum search, webmail on Johnny and Tommy servers is disabled by default but can be enabled by the user with the steps above.

Related email support case: Morty accounts are exempt from the multiple account policy, so no exception is needed for that. Notes have been added to the account indicating that he gave approval for you to maintain it.

We don't allow SSH on Plesk plans for security reasons. If you need that, you would have to switch to a VPS where you have an entire server to yourself. Note that if you want to switch, a VPS comes as an empty Linux box, you would have to install all of the Web server software as well as your project. There's no control panel, or anything, though many people choose to install a free one like Hestia.

I added the solution to the locked thread for you. Thanks for sharing. Hopefully someone who has a similar issue can search and find it.

Thank you so much!

Installed. You can see the current list of Python 3.12 modules on Tommy with this link https://krydos1.heliohost.org/pyinfo/info3.12.py

The account igorhelio has been unsuspended, it may take a few minutes to work again.

You're welcome Please let us know if you need anything else.

Probably not. I tried changing your password several times, and Plesk didn't update the git password correctly. I suspect if you change your account password the git password will remain the same as the one I emailed you.

Yes, the move page in the dashboard would allow you to move back to Tommy, but it wouldn't be free. You would have to pay $1. An admin can move you back for free if you ask.

Oh ok, thanks for fixing the website

Our forums and our main website will be down for a bit for scheduled maintenance. We expect the downtime to only last 30-60 minutes. During the maintenance you won't be able to access heliohost.org or helionet.org. Websites on Johnny or Tommy plans won't be affected. If you need to login during the downtime you can do so directly at johnny.heliohost.org or tommy2.heliohost.org depending on which server you are on.