Leaderboard

First of all, sorry for the long downtime on our main website. Over the past few years our main database has just been getting slower and slower. It was last rebuilt in 2017 so it was well overdue for an upgrade. A few days ago the main database was so slow that we decided to take it offline, and rebuild it with a modern operating system and up-to-date software. We expected the downtime to last a few hours, but then during the upgrade everything fell apart. While Cody was down, his twin brother Brody got so sad he died too. This happens sometimes with twins because they can't live without each other, which is cute but also very tragic. So then, with both a dead Cody and a dead Brody, we had no nameservers, no main database, no website, no forum, no wiki, etc etc etc. But here at HelioHost we never give up. No matter how many servers explode, or how many evil for-profit corporations try to destroy us we will never give up. It took a few days, but our main website is back online, both of our nameservers are back online, our forum is working again, and a lot of the stuff going on behind the scenes are working again too. That said, there is still plenty of stuff that isn't working yet. The main issue seems to be that during the upgrade of the nameservers a lot of DNS zones got lost, so some websites are offline. If your domain gives a DNS error when you try to visit it in a browser let us know and we can take a look. It usually only takes a few seconds to recreate the DNS for you. We're still working on getting everything functional again, but we're making progress. Thanks for everyone's patience during this crazy rebuild.

You've probably heard of Apache and Nginx, but have you heard about Caddy? In this video we show you how to install the Caddy webserver software on your VPS. Caddy is known for issuing SSL certificates automatically, and being easier to configure than his more famous relatives. It's worth checking out! https://youtu.be/Vq-cKnQGevU It's been a bit since we released a new video, but hopefully you enjoy this one. Some users find it much easier to follow a video guide rather than reading the text guides we have at https://wiki.helionet.org/ Please let us know if there is a specific topic that you think would be good for our next video. Also if you don't mind subscribing to our YouTube channel that would be a great way to get some free advertising. We are a small non-profit funded by donations so we don't have a huge budget to afford paid advertising, so the more word of mouth recommendations, the more social media likes, and the more subscribes we can get goes a long ways towards finding more users and continuing to grow. Even if you can't donate, this is a great way to help us for free. Thanks!

The free plan is now back, and better than ever! The Johnny rebuild has been completed and free signups will be opening in about 30 minutes. If you don't already have an account you can signup at https://heliohost.org/signup/ We expect signups to fill pretty quickly, so be ready to click as fast as you can. On May 9th we emailed all of the active Johnny users, and offered them a free trial on Morty to get their websites back online during the rebuild. If you are one of those free users currently on Morty we will be emailing you to ask if you want to stay on Morty or go back to Johnny. If you want to stay on Morty you can use this link https://buy.stripe.com/7sI8wOe4p40y9q0147 to pay $5 which will last about 6 months without overages. If you make a payment let us know so we can make sure it gets applied to your account. If we don't hear back from your we will move you to Johnny automatically in a few days. If you decided not to accept a free trial, you can recreate your Johnny account by going to https://heliohost.org/status/ and entering your email or username. The website will recreate your account for you on the new Johnny server. The new account will be empty so if you want to restore your previous website you'll need to download your backup from https://heliohost.org/backup/ or use a backup that you made yourself. Keep in mind that if your backup is missing anything we may still be able to recover it for you. Just let us know what you're missing, and we can take a look. The new Johnny also has a number of upgrades such as Python 3.14, MariaDB 12.2, PostgreSQL 18.4, etc. If your script isn't working, make sure you're using the correct shebang version. Let us know if you have any questions.

Last week we had an issue with Brody and Cody, our nameservers, and we have been very busy during the subsequent days rebuilding them and getting everything back online. Since the older brothers were getting so much attention, the youngest brother, Johnny, threw a tantrum and demanded all of our attention. We noticed Johnny was acting up a couple hours ago, and shut him down to take a closer look. It turns out the master boot record needed to be rebuilt and the partition data needed to be reconstructed as well. We have access to the hard drive now, and it seems like most of the data is still intact. This could indicate that the hard drive is going bad though, so we've already started making backups of everything. It's actually interesting timing because Johnny was already scheduled to be rebuilt in the next month or two anyways, so we've just accelerated that plan. While the backups are being created we will be building a new Johnny on newer hardware and a more reliable hard drive raid array. Once all of the backups are ready we will let you know, so you can download them. If you'd like to get your website back online immediately, the Morty and Tommy servers are still operating normally, or you could even move to a VPS as well. If you'd like to stay on Johnny we will get the new server finished and the backups restored as soon as possible, but there is no promised ETA and it may take a week or maybe even longer.

There is a new Johnny running on the IP which is why you see a login page and johnny certs, but it's still being rebuilt. All the backend stuff has to be configured. When it is finished, we'll likely send invites for users to create new accounts since we can't recover the old ones. Users who took the free Morty trial will eventually be moved back to Johnny too if they decide not to purchase Morty plans.

Here is the pyinfo page for both 3.9 & 3.14 https://morty2-info.heliohost.org/pyinfo/

Our old nameservers broke, and we had to transfer all of the zone records to the new DNS servers. It seems like some of the zone records didn't get transferred correctly though. I flagged your post in the Staff channel, and the DNS has been recreated for you. Your website loads for me now. If you can't see it, please try clearing your browser cache. If you're a Discord user, you can keep an eye on the HelioHost #News channel for updates when maintenance is happening. If you haven't yet joined the Discord, here's the link to join if you want. For other users who may see this post: If your website is down and it says DNS_PROBE or some similar error please let us know (by making a new post in the support section at: HelioHost > Customer Service) which domain(s) of yours is having the problem, so the DNS can be recreated for you.

Domain added. it can take up to 2 hours to start working.

We're increasing the domain limit on the Morty server from 10 to 15! After a year of running our newest plan, Morty, we are still seeing great performance. This plan has nearly perfect uptime, great speeds, and Apache still restarts quite quickly. Therefore we are increasing the domain limit on Morty. If you need more than 15 domains you're welcome to create multiple Morty accounts, or switch to one of our VPS plans which allow unlimited domains. On the other hand, our free Johnny plan is still quite overcrowded and slow. In order to help speed up the server we're reducing the domain limit from 10 to 5. Our mission as a non-profit is to provide free hosting to as many people in need as we can. Our mission is NOT to provide free hosting to just a few people who each have a ridiculous number of domains. We think it best supports our mission to set a reasonable limit to make sure a few entitled people don't hog all of our free resources. If you need more than 5 domains you can make a one-time donation of only $2 to move to Tommy and have 10 domains available, or upgrade to Morty or a VPS. There are a few Johnny users who currently have more than 5 domains, and they will be allowed to keep their current domains for now, but if they want to add or change any of their domains, they will be required to comply with our new limit or upgrade to a plan that supports more domains. Let us know if you have any questions about the updating domain limits.

HelioHost is happy to announce that we now support PHP 8.5 on the Morty plan. The Tommy plan will be upgraded to have PHP 8.5 soon, and after that Johnny will have it installed too.

Should be fixed. /tmp was full again...

Here is the second video in our Minecraft series. This video documents how to set up a modded Minecraft server on a HelioHost VPS. https://youtu.be/Fgmzvrtu7sA We are going to try to continue releasing new videos every 2 weeks, because some users find it much easier to follow a video guide rather than reading the text guides we have at https://wiki.helionet.org/ Please let us know if there is a specific topic that you think would be good for our next video. Also if you don't mind subscribing to our YouTube channel that would be a great way to get some free advertising. We are a small non-profit funded by donations so we don't have a huge budget to afford paid advertising, so the more word of mouth recommendations, the more social media likes, and the more subscribes we can get goes a long ways towards finding more users and continuing to grow. Even if you can't donate, this is a great way to help us for free. Thanks!

One of the most common questions we get is "Can I run a Minecraft server on HelioHost?" The answer is yes, and we've made a video tutorial on how to get started. https://youtu.be/JAXDD7VYHUk We are going to try to continue releasing new videos every 2 weeks, because some users find it much easier to follow a video guide rather than reading the text guides we have at https://wiki.helionet.org/ Please let us know if there is a specific topic that you think would be good for our next video. Also if you don't mind subscribing to our YouTube channel that would be a great way to get some free advertising. We are a small non-profit funded by donations so we don't have a huge budget to afford paid advertising, so the more word of mouth recommendations, the more social media likes, and the more subscribes we can get goes a long ways towards finding more users and continuing to grow. Even if you can't donate, this is a great way to help us for free. Thanks!

HelioHost is happy to announce that we're disabling ads across all of our websites and hosting plans, including the free Johnny plan, starting now. Back in 2008 through 2016 or so HelioHost was 100% funded by ads, and we made so much ad revenue that we even managed to save up quite a bit of money in our bank account too. It might come as a shock to some of you, but it isn't free for us to provide free hosting, so we still have to pay for stuff like electricity and internet access. As the years went by Adsense kept paying less less and less each year, and our bills kept adding up to be higher than the ad revenue. So our bank accounts kept dwindling lower and lower. There were a few scary years in there where we had to make some hard decisions whether or not to just give up and shut down entirely. We didn't think anyone would be willing to donate to us, but we didn't really have a lot of other options, so starting in 2016 we began asking for donations. We were then, and still are, completely shocked by how generous people can be. After finishing a record setting fundraiser to purchase a new server earlier this year, we discussed it and decided that we don't need ads at all anymore. As long as people keep donating towards our non-profit mission to provide free or low cost hosting, we don't need to bombard you with annoying advertisements. Thank you to all of our donors for making this possible.

Hello! I've added those domains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect. If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

No, the backup from May will not contain databases. We were only able to recover the contents of the Home folder as of the day of the crash. The database server was damaged by the crash and associated disk issues, and the majority of the data was lost. If anything at all is recoverable, it's going to be raw server files that represent the table, and you'll need to spend some time trying to extract the data from them. The data will not be something that you can just import into a new account. Escalating to Krydos.

Krydos can put these back for you.

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Changing_Your_Main_Domain#Custom_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

This might help you too

Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.

Let me guess, you are on Jonny server right? I fear you are not alone. I am also experiencing the same thing but I read the news and stay calm. My advice? Always read the news, it will help you stay calm.

Remote access enabled. host=65.19.154.90 port=5432 user=kkaviani_admin dbname=kkaviani_poems password=<set in Plesk>

The second name server was still missing the zone. Should be fixed now. Note that between monday and now, your site was in fact available for many users, it just depended on which name server their system decided to query. If it picked ns1, it worked, if it picked ns2 it did not.

Missing DNS zone fixed. It may take a little while before the changes propagate.

Earth VPS is $15 per month and you paid $10 for the Morty account, so that will last you about 20 days. This link will allow you to set up a $15 per month subscription with a 20 day free trial period at the beginning since you already paid $10. https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=FAPWJ54ESVHXQ I have already deleted your Morty account, and started your Earth VPS building using the same username and password as you picked when you signed up for Morty. Building the VPS and running all the latest updates takes 10-30 minutes, and you'll receive an email when it is done. If you're having trouble logging in after receiving the email you should be able to reset the password at https://heliohost.org/reset/

SSH is not available on shared hosting accounts due to security reasons, if ssh is needed than you will need to get a VPS.

You can disable modsecurity rules yourself. 1. Login at https://heliohost.org/login/ 2. Click Continue to Plesk. 3. Click Websites & Domains in the left navigation pane. 4. Click your domain to expand the view. 5. Click the Dashboard tab along the top. 6. Click Web Application Firewall icon in the bottom right corner. 7. Type the ID "210580" into the Security rules IDs box (without the quotes). 8. Click ok at the bottom of the screen. 9. Wait for up to 2 hours for Apache to restart. Let us know if you run into any issues with the above process.

DKIM, SPF, and DMARC have been set up for the domain orionelectronica.com.ar. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Thank you!

Subdomain added. It can take up to 2 hours to start working.

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it.

Thank you so much, Moderator KazVee! Thank you for your work and time!

Looks like wolstech already added this domain for you, marking as solved.

Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to function.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Go into that mailbox’s settings in Plesk, then the forwarding tab, then UNcheck the option “don’t deliver copies to the Plesk mailbox”. Once that’s turned off, you should get a copy in the Plesk mailbox and also a copy forwarded to gmail.

Apologise for my question i should check before i ask , looks like the packages are already there fastapi 0.115.12 uvicorn 0.34.2 Installed Modules (Site Packages) https://krydos1.heliohost.org/pyinfo/info3.12.py

You can start by answering simple questions that users ask, such as how to add a domain or why is my website showing 504 errors for example. Most of these answers are found on the wiki. Eventually if you continue to be helpful you can get promoted to helper and even a Moderator, that's how all of us started out.

Here's the payment link for Paypal https://heliohost.org/vps/pay/?code=AXGgNOvSGk45K2xt

For one time donations, just a Tommy account and extra space at the moment. Sometimes we offer additional incentives when we have fundraisers though. Our other offerings (Morty and VPS) are commercial subscriptions that have to be continuously paid for to keep them active. Morty accounts turn into Tommy accounts if they run out of money. VPSes get turned off and eventually deleted.

Subdomain added. it can take up to 2 hours to start working There is only one subdomain in this post, if you would like another one to be added then let us know.

The only other thing it could be is a password issue. I assume you already tried setting a new password for the database user? Also, maybe Krydos has some insight on this...the settings are correct on your end and in Plesk.

Your account is now being reset. Once the reset completes, you'll receive an email with a link to finish the process and set up a fresh account.

HelioHost is doubling our daily memory limit from 100 GB to 200 GB on Johnny and Tommy accounts. Morty accounts will also be able to use up to 200 GB of memory in a day before overage charges begin to get added to the bill. We've had the 100 GB memory limit for a while now, but we think it is time to raise the limit. Most languages are fairly memory efficient, but since we offer Node.js hosting it's nearly impossible to do anything with it, while also staying under the memory limit, because it's so bloated. Ever since we started offering Node.js hosting in 2019 it has basically been a death sentence for any account that tries to use it since it consumes so much memory, and some accounts get suspended after only an hour or two. We are also one of the few free hosting providers that allow long running processes like Discord bots, Telegram bots, and web sockets that can also use a lot of memory too. If you follow our Discord bot guide you end up with an extremely simple Python bot that uses about 50 GB of memory per day, but as soon as you add more features it can easily exceed the old 100 GB per day limit. It's well documented how much we hate Wordpress around here, but we can't deny that it is extremely popular software that a lot of people use. Even with zero plugins you can't get more than about 4k page hits per day before you exceed the old 100 GB limit. Most free hosting providers intentionally set obnoxiously low limits on things like this to force people to upgrade to their paid hosting, but we want our free hosting Johnny plan and donor hosting Tommy plan to be useable, not just schemes to force people to upgrade. Likewise Morty accounts can now use up to 200 GB of memory included in the base $1 per month, before the overage charges of $0.0005 per 1 GB memory begin to accumulate. Let us know if you have any questions.

A bit later. I tested access via VPN/proxy. It turned out that I can access through the USA, Canada and, for example, the Republic of South Africa, but at the same time I cannot access it if I use any VPN/proxy from Europe, Asia, etc. Maybe this will help.

We have added support for Node 23.1.0 to Johnny, Tommy, and Morty. Keep in mind that Node.js uses massive amounts of memory so if you decide to test it out make sure you keep an eye on your load graph at https://heliohost.org/dashboard/load/ All users on Johnny and Tommy are limited to 100 GB memory per day, and if you go over the limit your account will be suspended. On Morty if you go over 100 GB you will have to pay more for your excess load. As always with Node.js websites we strongly recommend following our guides located on our wiki https://wiki.helionet.org/tutorials/node.js because they use Passenger. If you follow Node.js guides from other sites they will likely use more memory over all.

Hello, file is still in the same path, I didn't delete it. Plus the other pre-existing py files give the same error too. I login with "pyknite" user on this url https://tommy2.heliohost.org:8443/smb/file-manager/list

Thanks a lot for this information. I will wait patiently for updates about server status. ?

Mine's 384Kbps :angry: Expensive and slow - because I live in South Africa.

HelioHost offers free 1 year registration on domains for users who are active users of our service and productive members of our community To get a domain registered, you must have the following qualifications: 1) You must have been a member of HelioNet for at least three months. 2) You must have at least 400 posts. No Exceptions! For every new domain or domain renewal (domains must be renewed yearly) you request, you must have 400 posts. For instance, you may register a single free domain when you have 400 posts, but you will have to have another 400 posts (for a total of 800 posts) in order to renew it the following year. Similarly, if you want to register a second domain you will need to have at least 800 posts, assuming you haven't yet renewed your first domain. If you have met the above requirements, you may initiate a free domain request here. Make sure that this domain has not been registered yet! To do this, execute a simple WhoIs search for your desired domain. Include the following information in your thread: 1) Your full legal name 2) Your email 3) Your home street address 4) Your city, state/province (if applicable), zip/postal code, and country of residence 5) A daytime phone number where you can be reached, including country code (+1 for the USA) 6) Your organization (if applicable) 7) The domain you want to register. 8) The HelioHost account you want this domain to be pointed to. All the above information is required due to ICANN restrictions. If you are uncomfortable posting this information on our forum, please PM it to a Root Admin and post in this topic letting us know that it has been sent by PM so we can check our PMs for it. Be advised, however, that WHOIS information is public, and anybody can look up your information by running a WHOIS search on your domain.