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Full RAM or too much traffic on server ?

If you're on the Morty plan you can now see your billing information at https://heliohost.org/dashboard/billing/ This page contains detailed billing information for your account that goes back one year. We keep track of billing charges to one-hundredth of a cent and charge a flat rate of 3.29 cents per day if you don't exceed 100 GB memory and 10k CPU in a day. If you exceed those limits, instead of suspending you, we just charge you $0.0005 per 1 GB and $0.005 per 1k CPU. With the billing page, you can see the exact memory and CPU you used each day, as well as detailed graphs showing what times of the day your website had a lot of load. The billing dashboard is very new so if you see any bugs please let us know so we can get it fixed. If you're not currently on the Morty server and want to check it out, you can move yourself over with this page https://heliohost.org/dashboard/move/ Morty will be available for new signups beginning in a few weeks.

Eventually you will be able to move to Johnny if you want.

Yes, the move page in the dashboard would allow you to move back to Tommy, but it wouldn't be free. You would have to pay $1. An admin can move you back for free if you ask.

Morty is finally ready, and we will begin moving the first beta testers over starting in a few minutes. If you're on the list of beta testers from our previous fundraiser you will receive an email when your account move starts. We will make a second announcement when Morty is available for existing users to move their Johnny or Tommy account to Morty which should be in a week or two. Then we'll make a third announcement when new users can signup for Morty accounts which will be a week or two after the second announcement. We hope that Morty will be worth the wait, and we look forward to hearing feedback on how the fastest server we've ever built is running.

Last night Tommy threw a little tantrum because Morty is getting all the attention lately. It's ok, Tommy. We still love you. First the main Tommy IP address stopped routing correctly, then when that was fixed Apache and Nginx broke, and then while we were repairing that MariaDB started having issues as well. Everything should be more or less working now, but there may be a few things you need to do to get your website back online. Known Issue #1) When we run the repair tool on Apache and Nginx it always messes up most of the SSL certificates. This should fix itself after a day or two, but you can speed the process by reissuing the certificate manually. We even have a guide to help you located at https://wiki.helionet.org/common-errors/ssl-certificate Known Issue #2) A lot of the MariaDB passwords and permissions got messed up as well. This is not something that is going to resolve itself. So if you're having trouble connecting to PHPMyAdmin or your website is giving database connection errors you'll need to follow the guide we have located at https://wiki.helionet.org/common-errors/phpmyadmin-mariadb-access-denied Let us know if you notice anything else broken, or you have trouble with either of the guides above.

Thanks for reporting it. It should be fixed now.

Send me a PM and I’ll pass it along to him in a staff channel.

Hi Krydos, there is one specific security issue that I noticed. I don't feel it is safe to discuss it in forum. So is there a way I can reach you via PM. Thanks

I have no idea what Uberspace is or how they do their billing. We're going to offer a subscription option where you pay $1 up front for the first month, and then are billed for any days you went over 100 GB memory at the rate of $0.0005 per 1 GB memory or if you go over the 10k CPU limit at the rate of $0.005 per 1k CPU. Then at the end of the month you pay $1.00 plus any overages for the previous month. We're also going to offer an option to signup for Morty without a monthly subscription by pre-paying some amount, and then your balance is reduced each day. When you get low on funds you get a reminder to do some more prepaid amount or switch to a subscription. We're also going to offer a 16% discount on prepaid plans versus paying monthly.

Will the Morty dashboard's billing in the future go through a prepaid subscription a la Uberspace or it will be a regular postpaid subscription like other services?

Right now the Morty dashboard is the same as Tommy or Johnny, but we're working on the Morty billing and balance so people can see that without asking an admin.

We are happy to announce that we have now finished moving all of the accounts on our old Tommy server to the newly upgraded server, and will be shutting down the old server soon. If you use our nameservers, your DNS records have been updated to the new server for you and your account was moved with zero downtime, but if you use external DNS, such as Cloudflare, we can't update your records for you. You need to check your email and use the IP addresses that we emailed you on your external DNS provider. If you have been living under a rock, not reading any news posts, ignoring our emails, and haven't updated your DNS records yet, you may have noticed that your website just went offline. This is your final warning: The old Tommy is being retired. We will be deleting the old server in a couple days so make sure you check your account and let us know if anything is missing, didn't get transferred correctly, or if you have any other issues. Let us know if you need help with anything.

I just saw you were blocked in the firewall and were already unblocked in this topic: https://helionet.org/index/topic/62843-no-access-whatsoever/ ...that explains why I didn't see you in there. Try it now. This topic is not the best place for support anyway. Please use the topic above for continued discussion of your issue.

What happens if you try accessing the server directly with no VPN at all? We cannot guarantee or provide support for any third party VPN services, and since you claim that most VPNs in Europe are affected, there could be something like a regulatory reason that prevents them from working (I wouldn't be surprised especially with the EU...). Nobody else is reporting issues though, which makes me think it's a problem with your network connection, PC, or the ISP you use.

A bit later. I tested access via VPN/proxy. It turned out that I can access through the USA, Canada and, for example, the Republic of South Africa, but at the same time I cannot access it if I use any VPN/proxy from Europe, Asia, etc. Maybe this will help.

We have added support for Node 23.1.0 to Johnny, Tommy, and Morty. Keep in mind that Node.js uses massive amounts of memory so if you decide to test it out make sure you keep an eye on your load graph at https://heliohost.org/dashboard/load/ All users on Johnny and Tommy are limited to 100 GB memory per day, and if you go over the limit your account will be suspended. On Morty if you go over 100 GB you will have to pay more for your excess load. As always with Node.js websites we strongly recommend following our guides located on our wiki https://wiki.helionet.org/tutorials/node.js because they use Passenger. If you follow Node.js guides from other sites they will likely use more memory over all.

Wow, VPS is definitely the solution.

The Ghost CMS developers intentionally try to block people from using Passenger to run it. Some people report Ghost CMS can use 50 MB to 250 MB all day continuously without Passenger depending on how big your site is. As long as your Ghost process doesn't use more than 71-72 MB of memory at once you could get it to work on Johnny or Tommy, but if it's using 250 MB continuously your Morty bill would be probably be around $4 to $5 per month, and you'd get suspended pretty quick on Johnny or Tommy. I agree with Wolstech that it may be better to get a $4 VPS in that case. The advantage to Morty is you would still have access to Plesk, but Plesk on a Mercury VPS would be $19.50 per month.

If I remember right, Ghost was the CMS we ran into that was intentionally designed to not work with passenger for some dumb reason. It might be possible to run that on the Morty plan once that releases, because there is no load suspensions, but I would expect and expensive bill each month due to memory usage. A mercury VPS would likely be cheaper. Also, don’t know why you’re talking about January, this news topic was posted on October 31…

I am sorry I bumped this thread, I thought it was a new thread. I already submitted my post before I saw the date, 11th January 2024 that's way too far. Again my apologies but I still need answer please

@Krydos does it mean Ghost CMS can now work perfectly on the three servers listed?

Over the last few weeks we've seen a lot of cases of previously low load accounts suddenly getting suspended for high memory usage. Of course, quite a few people have accused us of having inaccurate load monitoring, and we have wasted a great deal of time testing the load monitoring over and over and over and over again. As far as we could see the load monitoring was working perfectly. Since we're going to be launching Morty soon it is very important to us to have accurate load monitoring. Well, we finally figured out the problem. The load monitoring is working perfectly, and since it works so well, it helped us find the actual issue: People's PHP processes aren't always exiting like they should. Normally PHP processes fire up, spit out some website after a few milliseconds, and then hang around for a maximum of 30 seconds or so before their memory is reclaimed by the OS. We've been seeing some PHP processes lock up and continue using memory for over 22 hours. We have already devised and implemented a fix that should make sure this high memory usage doesn't continue, but as always we recommend keeping an eye on your load chart at https://heliohost.org/dashboard/load/ and let us know if anything abnormal is happening. We also recommend taking a look at your web statistics, and blocking any abusive IPs you find. We're also seeing a lot of accounts with 10k to 100k page hits per day from hacker bots, etc. Obviously no human has visited your site ten thousand times in a single day so just block them with .htaccess. We can't block IPs for you because there are legitimate reasons for you to have tons of page hits from a single IP, such as running an API. Let us know if you need help.

During the recent upgrade of the Tommy server we identified a bug partway through the move that caused SFTP to not work correctly after the account was on the new server. We fixed the bug in the move process, but several hundred accounts were moved prior to the fix. If your account was moved early in the migration, SFTP probably hasn't been working for you for the last week or so. We're happy to announce that all of the accounts on Tommy should now have functional SFTP again. If you're still having issues please let us know so we can take a closer look at your particular account.

It was fixed for everyone who was moved after you. You haven't been moved again since the fix.

I believe FTP will change alongside Plesk if you reset it through our website (https://heliohost.org/reset/). If you do it through Plesk, Plesk and FTP change separately. Is this not working for you on the new server? The forum password is not synchronized to anything by design and must be changed through the forum.

Hello and good luck to you all. Was a good mess, the consequences of which eliminating takes a long time. But now to the point. I have already informed you about this and then it seemed to have been fixed, but everything is stil the same for me, i.e. there are difficulties with changing passwords and they do not synchronize automatically until now. I have also deleted all cookies, cleared all caches, etc but still no success.. So, so far I have one password for Plesk login, another password for ftp/ftps and a third password for the forum. And there is no way to change them. Although everything is OK until I save and log out, but in reality nothing was saved and everywhere everything is the old way. I think you will find the reason and also the solution someday. This is just an info thought to let you know that this problem still exists. Good luck again and all the best.

For the first time in HelioHost history we are going to upgrade one of our servers with zero downtime. Normally when we do an upgrade it's because of some catastrophe, like a hard drive crash, or we just power off the old server causing everyone's website to be offline for a few weeks until we finish building the new server. We're happy to announce that the new Tommy server is already fully built with all the latest software and ready to go. In fact, all new donors are already receiving invites to the new server. The next step is to move everyone from the old Tommy to the new Tommy. The old Tommy has been running continuously for over 3 years. Over that time he has endured quite a few ordeals, and it's actually quite amazing that he is still running as well as he is. Unfortunately the old software and the old hardware has become quite slow, and we've decided it's time for our donors to be on a faster server. We are adding a lot of new features, and dropping a few old options listed below: PHP - We are adding version 8.3. The versions 8.2, 8.1, 8.0, 7.4, 7.0, and 5.6 will remain the same. We are removing versions 7.3, 7.2, 7.1, 5.5, 5.4, 5.3, and 5.2. Node.js - We are adding versions 22, 21, 20, and 18. The version 16 will remain the same. We are removing versions 17, 14, 12, 10, 8. Python - We are adding versions 3.12, and 3.9. We are removing versions 3.10, 3.6, and 2.7. Everyone who uses Python will need to request modules to be installed again. Django - We are adding version 5.0.7 running on Python 3.12. We are removing version 4.1.1 running on Python 3.10. Flask - We are adding version 3.0.3 running on Python 3.12. We are removing version 2.2.2 running on Python 3.10. If you're currently using a version on Tommy that is being removed we strongly recommend you start testing and upgrading your software as soon as possible to use a version that is available on the new server. If you need more time to test your software let us know and we can delay your account move to the new server. If it's not possible for you to use a newer version of the software, such as if you have PHP software that was last updated in 2007 and it will only run on PHP 5.2 please let us know so we can help get you moved over to a VPS plan that will support those ancient versions. If we don't hear from you, we will assume you're ready to move immediately. We're also taking volunteers to move first, so if you're eager to try out the new server let us know and we can move you to the top of the list.

Ill be happy to be a V2 tester! Account name: hapoel

Just to confirm the IP address will change when the account is moved to Tommy V2 correct?

That's why you backup the important data first.

I took a look around your VPS, but there are too many errors to fix them all within an reasonable amount of time. It's pointless to spend 6 hours fixing all the issues. I recommend doing a free rebuild. A rebuild wipes all of your data, deletes the OS, and reinstalls everything back to the default state. Make sure you have a backup of anything you need prior to requesting a rebuild because once it's deleted there is no way to recover it.

Morty is now available for all existing users to transfer their accounts to. If you have an existing account on Johnny or Tommy you can now use the dashboard page https://heliohost.org/dashboard/move/ to move yourself to our new flagship server, Morty. Morty is the fastest server we have ever built, running on the fastest processor we have ever purchased, using the fastest SSD raid array we have ever had, and the fastest memory our processor supports. Thanks to 82 amazing donors during our last fundraiser we were able to raise enough money to purchase our newest server which is home to Morty, among other things. The largest of those donors have been beta testing Morty for the last couple weeks, and a few issues that they found have been fixed. Morty is now ready to launch to the existing users. The move page in the dashboard is 100% automated, so if you decide to move to Morty you can do so without any help from an admin, and without even talking to anyone if you don't want to. That said, we would love to hear what you have to say about our new server if you decide to try it out, or if you have any feedback about the transfer process. There will eventually be two ways to pay for Morty, the monthly subscription and the prepay option. Right now only the prepay option is available, but you can get $6 of Morty balance for only $5, which could keep your website online for 6 months. There is also the option to buy $12 balance and $24 balance for discounted rates. Keep in mind if your account uses more than 100 GB memory or 10k CPU in a day we will charge you an extra $0.0005 per 1 GB memory and $0.005 per 1k CPU rather than suspending you. So if you have a lot of overages the $6 balance won't last you a full 6 months, but we will email you when the balance gets low. Morty isn't available for new users yet, so the only way to get on Morty is to move an existing Johnny or Tommy account. Morty will be available for new users in a week or two. We'll make another news post when this is option is available.