Leaderboard

This support request is being escalated to our root admins.

https://heliohost.org/vps/

Everyone please welcome the newest addition to our HelioHost staff, MoneyBroz. A question that we get a lot is how to get promoted to admin. You need to do exactly what MoneyBroz did by helping out on the forums and Discord with simple questions that don't require admin access. Since he continued helping out we took notice and offered to give him access to the admin tools so he can help out even more. Here at HelioHost we all started as regular users helping out like MoneyBroz, and eventually got promoted.

I just tried server.ppblk.space and it worked after 2 tries (timed out the first try). The chat.ppblk.space worked after 2 tries (timed out the first try). The lms.ppblk.space refuses to validate even though the challenge file is accessible when you visit the link it gives to troubleshoot it. Probably a timeout issue like the above, I gave up after 3 tries. Code or htaccess probably not an issue since the file would be inaccessible if that were the case... The app.ppblk.space failed because you've been blocked by LE for too many previous failed attempts, likely related to the above. Wait 24 hours and try again. Almost all of this is the server being overloaded and it will probably work if you try again later. For the webmail subdomain, you'll need to wait since LE flagged the domain for too many previous attempts, but the fix is to reissue ppblk.space with the webmail option checked. Johnny is actually faster due to being less crowded at the moment...

We've had quite a few people ask us to implement a dark theme on our website over the years. We all love dark themes too, but there was always something more important to work on. Most of the credit for our night mode goes to Flaze who took it upon himself to recolor every page of our main website. Krydos also contributed by merging the changes into the website code, and all of our staff contributed by testing out the new theme and making suggestions on how to make it look even better. If you want to check out the new theme go to https://heliohost.org/#night and take a look around. You can always go back to day mode by clicking the little sun icon on the menu bar, or if you're using a mobile device you can find the night mode and day mode toggle at the bottom of the menu. Let us know what you think of the new night mode theme.

PHP updated to 8.3 last month. We have 8.2.13. You should be fine as long as you choose that version for whatever it is you're using.

Turn off nodejs, wait 2 hours, and try again. What I'm seeing is that Passenger is redirecting all of your traffic into your node app, so the verification file can't be found.

No. We can sometimes update one or two specific components (e.g. python modules), but we rarely if ever bulk-update an entire server at all, let alone at the request of one person. If you want to control the versions of all software, you'll need to buy a VPS. If you need a specific item updated, please specify what it is and we can look into it.

Uncheck the wildcard option as it is not currently supported

Temporarily disable cloudflare and try again. if it works then you can reenable cloudflare.

Sub domains added, can you explain what you mean by instructions?

Love the night mode!

Answered in email support. Invite resent.

Please post the transaction ID of the donation so we can resend it. I have a feeling it didn't send because of your Johnny account still existing when you donated.

Have you checked your spam folder for the email? Most emails from us end up in spam in gmail.

Tommy is now back online and running! Since Tommy was powered off uncleanly there was quite a bit of corruption for anything that was being written to the disk at the time of the power loss. Most of it has been cleaned up, but there may be some issues here and there that still need to be fixed. The hard drive had it's partition table corrupted so we had to rebuild all of those. The XFS partitions had unwritten log data so we had to mount each one to write the log data to disk, then unmount them again, and run xfs_repair on each partition. Since the master boot record was corrupted we had to reinstall grub2 on the disk. The initramfs was corrupted too so we had to rebuild that as well. Then the main Plesk database uses InnoDB engine which always breaks whenever there is any sort of unclean shutdown, so we had to fix each table one by one until Plesk would run. The Apache config files and Nginx config files had a couple vhosts that were corrupted so that had to be fixed before they would boot up. Anyways, everyone's websites should be online now and you should be able to login. Please report any errors that you see so we can fix them. If you have an InnoDB database you might need to back it up, drop it, and import it back in. There isn't really any way to repair it otherwise. We still and always have recommended MyISAM tables for this reason.

I also wanted to mention that due to the downtime we will be giving everyone 1 week of inactivity immunity since you couldn't log in for the last few days. Inactivity monitoring will resume on 2023-02-16.