Jump to content

Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. Link Donation | Plesk trasfer

    By shamshi,
    • 1 reply
    • 550 views

  2. Renewing Account

    By petret2,
    • 1 reply
    • 486 views

  3. Account can not be accessed

    By msbsurfi,
    • 1 reply
    • 497 views

  4. [Solved] How can I get a lily addon account? I need it to run a web app in .Net Core 6

    By mynor545,
    • 1 reply
    • 850 views

  5. Cannot login on Johnny - Invalid user/password

    By paladino,
    • 1 reply
    • 599 views

  6. I have a problem with composer to create a laravel project

    By hayahsocial2024,
    • 1 reply
    • 651 views

  7. [Solved] Add Domain - 添加域名

    By yue86006490,   
    • 1 reply
    • 346 views

  8. [Solved] Account Unsuspension

    By rushi1819,   
    • 1 reply
    • 184 views

  9. [Solved] I Can't Login My Account. "cannot Find The Username In Database."

    By Mongsangga,   
    • 1 reply
    • 1.8k views

  10. Cannot delete my account

    By gaorui84,
    • 1 reply
    • 534 views

  11. [Solved] Add Domain

    By scientistgray,
    • 1 reply
    • 684 views

  12. [Solved] Wipe my account

    By foxyedu,   
    • 1 reply
    • 486 views

  13. [Solved] Addon Domain

    By vts,
    • 1 reply
    • 481 views

  14. [Solved] New domain

    By jsantosdias,
    • 1 reply
    • 377 views

  15. [Solved] Request to Enable Node.js and npm on My Account

    By ibra,
    • 1 reply
    • 342 views
×
×
  • Create New...