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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    17.9k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    3k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    35k
    posts

8,320 topics in this forum

  1. Sites down

    By thorast,   
    • 1 reply
    • 539 views

  2. Sites still down

    By orismology,
    • 1 reply
    • 1k views

  3. Slow and unstable connection

    By On Freund,
    • 12 replies
    • 2.1k views

  4. Slow Respond/loading. Err_Connection_Timed_Out

    By usr8481,
    • 1 reply
    • 536 views

  5. Slow website performance

    By johnjuan,
    • 2 replies
    • 160 views

  6. Smash Leaks - Cannot Find

    By Smashed,
    • 8 replies
    • 1.8k views

  7. SMF 2.0RC3 constantly going down

    By Safiria,
    • 5 replies
    • 1.8k views

  8. SMF Using webinstall.php

    By Darxin,
    • 1 reply
    • 826 views

  9. Smtp & Pop On Stevie

    By r0nmlt,
    • 0 replies
    • 435 views

  10. SMTP Not Working

    By raccess,
    • 4 replies
    • 2.2k views

  11. SMTP settings not working on mobile app and wordpress

    By ansab,   
    • 1 reply
    • 885 views

  12. So what are heliohost's dns nameservers?

    By jjpriest25,
    • 2 replies
    • 1.6k views

  13. Soa Zone For Domain Is Unavailable At Ns2

    By elwin013,
    • 1 reply
    • 800 views

  14. Softaculous Always Giving Error

    By inight,
    • 3 replies
    • 470 views

  15. Softaculous Backup On Stevie Question

    By eggcite,
    • 5 replies
    • 387 views
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