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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.4k
    posts

8,872 topics in this forum

  1. Hello,

    By alirsa,
    • 3 replies
    • 881 views
    • Guest
    • Guest

  2. Can't log into cPanel

    By Fsmv2,
    • 2 replies
    • 762 views
    • Guest
    • Guest

  3. DNS Problem

    By Wyatt,
    • 5 replies
    • 1.4k views

  4. Mysql/Cpanel/Helionet downtime

    By simjus,
    • 2 replies
    • 936 views
    • Guest
    • Guest

  5. Account Activation

    By Sandip,
    • 4 replies
    • 1.2k views
    • Guest
    • Guest

  6. Uptime and Downtime

    By Sandip,
    • 4 replies
    • 2.8k views
    • jje
    • jje

  7. My account was suspended

    By b_ing,
    • 2 replies
    • 1.1k views

  8. Website unavailable

    By Guest SalvatoreG,
    • 11 replies
    • 2.6k views
    • Guest
    • Guest

  9. I haven't been able to get my new acct. activated

    By keytone,
    • 3 replies
    • 1k views
    • Guest
    • Guest

  10. I WANT DELLETED MY ADDON DOMAIN

    By tatwir,
    • 1 reply
    • 759 views

  11. site down

    By train997,
    • 1 reply
    • 720 views

  12. 4 days and still url error 1 2

    By eniedoc,
    • 21 replies
    • 4.5k views

  13. My hosting account still not queued

    By Sohil876,
    • 6 replies
    • 1.7k views

  14. Still waiting but patiently....more info?

    By torn88,
    • 3 replies
    • 1.3k views

  15. I can't loggin into my account

    By melina,
    • 3 replies
    • 1.2k views
    • jje
    • jje
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