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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    17.9k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    3k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    34.9k
    posts

8,262 topics in this forum

  1. Password issue

    By sutty,
    • 2 replies
    • 865 views

  2. I guess I did things a little out of order.

    By smiller,
    • 1 reply
    • 660 views

  3. Question of SSL

    By Jorgesc,
    • 0 replies
    • 590 views

  4. can't go to my site & can't got cpanel

    By hitman3r44,
    • 1 reply
    • 550 views

  5. Addon domain do not appear in list

    By HelioNet,
    • 4 replies
    • 722 views

  6. Parked domain question

    By Molly,
    • 0 replies
    • 520 views

  7. 500 errors, high server load, high swap use

    By uitham,
    • 1 reply
    • 576 views

  8. Domain name change

    By carnavalboquense.com.ar,
    • 1 reply
    • 499 views

  9. PERMANENT - "HelioHost Account Queued"

    By Alex Du,
    • 5 replies
    • 1k views

  10. Cannot Access My Site

    By PDelgado,
    • 1 reply
    • 535 views

  11. PHP including a file from a different directory?

    By Platypus,
    • 1 reply
    • 648 views

  12. Not able to login to cpanel

    By mamk,
    • 3 replies
    • 979 views

  13. Please configure disappeared domain immediately

    By Tahir Jamil,
    • 1 reply
    • 686 views

  14. Still no access

    By Baroncek,
    • 1 reply
    • 587 views

  15. please delete my account

    By Guest Maxwell Tang,
    • 1 reply
    • 445 views
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